Lead Mutuel Teller

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Proofread wagering data (programs, tote printouts) and make proper adjustments/decisions. 
• Monitor, change, and update audio-visual signals.
• Answering/screening telephone calls and responding to emails.
• Change and update Mutuel Teller assignments, window functions, cash balances, and tote default. 
• Respond to guest service issues, questions, and/or concerns. 
• Monitor Mutuel Teller guest service.
• Responsible for accurate administrative tracking (payroll, program sales, etc.).
• Act as a host for box seat guests. 
• Take reservations and respond to any questions/concerns.
• Prepare accounting activity to include balancing monetary transactions, completing reports, and providing data to Accounting and the Racing Department.
• Assist in positioning live race post times competitively to maximize handle on both live racing and simulcast import.
• Coordinate data organization of mutuel handle, trends, year to year numbers, etc., for department review.
• Enter daily live racing statistics and disseminate to the Racing Department.
• Responsibilities include training employees; planning, assigning, and directing work, addressing complaints, and resolving problems.

• High School Diploma/GED;
• 1-2 years of experience; or equivalent combination of education and experience.
• Must have the ability to respond to common inquiries or complaints from guests.
• Must have the ability to perform basic math skills.
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
• Basic computer knowledge; competent in Microsoft Office applications.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. 

• Walking 40% of the time. 
• Sitting 40% of the time.
• Standing 20% of the time. 
• Ability to see 20/20, color, and/or peripherally.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer