Table Games Dealer - Dual Rate

Job ID
Hollywood Casino at Charles Town Races
US-WV-Charles Town
Regular Full-Time
Casino Operations


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We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 


Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!


When dealing:

  • Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.
  • Provides prompt, courteous and accurate dealing at assigned table(s).
  • Adheres to all West Virginia Gaming Commission, internal controls, and all other company and departmental policies and procedures as it relates to this position.
  • Performs accurate chip and cash transactions. 
  • Receives wagers from customers and pays the appropriate game outcomes which are won by customers.
  • Maintains game security and protects company assets at all times.
  • Informs management of any irregular play; when a mistake is made; or, if a dispute arises.
  • Assists customers in understanding the rules and ensures adherence to established policies and procedures.
  • Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
  • Ensures behavior and appearance are in compliance with established standards.
  • Maintains a professional work environment with management and staff.
  • Maintains complete confidentiality of all company information at all times.
  • Participates in meetings and training as required.
  • Performs all job duties in a safe and responsible manner and reports safety hazards immediately.
  • Performs other duties as may be assigned by department and/or company management.

When supervising:

  • Responsible for providing guidance and daily supervision to Team Members in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
  • Regularly required to stand and walk including moving between multiple tables to observe guests and Team Members.
  • Based on business demands as needed, fill in for other Supervisors to open new tables or as relief Supervisor, as allowed and in accordance with the WV Lottery regulations.
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
  • Responsible for supporting compliance to departmental budgets.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs including enrolling customers in the player card program.  Ensures customer service standards are followed by all Team Members and addresses issues as they arise. 
  • Ensures efficient operations table games protection during assigned shift. This may include filling in for other supervisors as a relief supervisor or opening new tables based on business demands and in accordance with the WV Lottery.
  • Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.
  • Accounts for chips on assigned games. This includes making fills and credits as needed.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. 

  • High school diploma or GED required; six months to one year experience in Table Games or equivalent combination of education and experience.
  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
  • Excellent skills in both written and oral communication.
  • Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.


High school diploma or equivalent required.  Must successfully complete dealer training or have previous casino dealing experience.  Must be able to successfully pass dealer assessment and audition.  Must be fast and accurate in handling cash.



Must be able to read, write, speak and understand English.  Must have the ability to read and comprehend simple instructions, short correspondence, and memos; effectively communicate and present information and respond to questions from supervisors, managers, fellow employees and/or the general public.



Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.  



Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.



Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.



Must be a minimum of 21 years of age.   Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.  Speaks clearly and politely; responds well to questions; and, contributes to building a positive team spirit.  Must have the ability to deal effectively and interact well with the customers and employees.  Must be diplomatic and tactful.  Previous customer service experience preferred.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


While performing the duties of this job, the employee must:   be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others.  The employee is regularly required to stand; speak; hear; use hands to finger, handle or feel; reach with hands and arms.  Position requires fast, repetitive motion of hands and wrists and frequent reaching and bending over gaming tables.  Specific vision abilities required by this position include close and distance vision; color and depth perception; and, peripheral vision.   The employee must occasionally lift and/or move up to twenty-five (25) pounds.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.


While performing the duties of this job, the employee will be working in an environment where smoking is permitted and higher than normal noise levels.


We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.


Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 


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