We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Assists and supports the Marketing Department with generating App activations for Barstool, mychoice, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.
Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits, and details of casino events to ensure guests will receive accurate and prompt information when requested.
Answers phone calls and proactively assists customers (internal and external) with their concerns
Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.
Accurately completes paperwork referring to lost or stolen patron articles.
Light clerical work to include but not limited to; envelope stuffing, filing, faxing, and copying.
Assists guests by directing them to appropriate areas and contact department for guest needs.
Responsible for educating patrons on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.
Work in conjunction with other departments on an as needed basis.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Adheres to all company, state, and regulatory policies and procedures.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Must be at least 18 years of age.
High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience. Marketing experience preferred.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must be proficient in Microsoft applications (Excel, Word, and Outlook).
Must have an outgoing, energetic and enthusiastic attitude.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must be comfortable initiating conversations and creating a fun environment with our guests.
We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
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