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- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events - Ensures efficient staffing levels managing hiring, promotion, demotions and termination decisions - Maintains communication between departments to include trading information between shifts, assuring maintenance requests are properly communicated, absences, or any other information that is relevant to another shift - Responsible and accountable for the overall cleanliness and guest service both internally and externally - Responsible for overseeing department and shift specific training for all department and areas zones - Responsible for ensuring...
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Service to all guests and team members.- Perform the duties of a Surveillance Agent when needed.- Assist in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.- Understand department objectives, standards, guidelines, and budget to achieve effective supervision of department.- Establish and maintains training and development procedures to ensure superior customer service standards are achieved.- Ensure company and departmental procedures are followed; assist various local, state, and federal authorities in various...
- Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures. - Works closely with the Shift Manager to...
- Responsible for supervising staff and the overall daily management of a designated shift in the VLTs department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues...
- To coordinate the entertainment activities and related stage areas within the Casino and operate and repair sound amplifying systems used by all Cactus Petes Casino entertainment. - Operate sound and lights in specified entertainment venues. - Operate Karaoke/ DJ as needed. - Troubleshoot and repair minor sound and lighting problems. - Assist entertainers as needed. - Maintain entertainment equipment and cables properly. - Clean all equipment and entertainment areas regularly. - Assist with lighting changes as required; new gels, hanging and aiming lights properly. - Organize/Maintain; stage gear, lighting equipment, sound equipment, music libraries and sound booth. - Evaluate all entertainment and forward evaluations to specified individuals nightly. - Actively contribute to the...
As an AV Tech, you will:Shift: 2:00pm - 10:00pm | Pay: Starting at $19.50, based on experience- Operates sound, lighting, and video equipment for all entertainment programs for the property.- Coordinates equipment operation with material presented, according to notations in script or instructions of performer.- Performs preventative maintenance and ensures equipment is in good working order; makes minor adjustments and repairs to equipment; logs repairs with proper documentation and notifies management when correction of major malfunctions is necessary. - Positions, installs, and connects equipment such as microphones, amplifiers, and lights.- Installs, terminates, tests, and labels a variety of low voltage and AV-specific cable types: CAT5/6, coax, speaker wire, and sensors.-...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for Hollywood Casino Gulf Coast or Boomtown Casino Biloxi: - Responsible for the set up and operation of audio and video equipment including but not limited to microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, and related equipment for concerts, presentations, promotions, and any other property events.- Responsible for daily technical operations and first line maintenance for live, audio and video entertainment. - Assists Food & Beverage team with sound and lighting as needed during live banquets. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest...
- Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests’ and team members’ needs and questions.- Read food orders from computer printouts, and prepare food items, according to established menu plans.- Prepare all food items according to standard recipes and menu to ensure consistency of products to the guests.- Wash, slice, peel and/or cut various foods to prepare for baking or serving.- Ensure work procedures, quality standards and menu specifications are adhered to.- Coordinate and communicate on orders with dining...
What does Hollywood Casino & Hotel have to offer?- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University, discounts & Diversity Scholarship for team members dependents.As a Baker, you will:Start Time Varies Between: 6:00am - 8:00am | Pay: $18.00 per hour - Responsible for the production and decorating of all baked and finished goods for property outlets. - Follows standard, established recipes by weighing, mixing, proofing, baking and finishing baked products. - Ability to produce individual pastries, cake, pies, plated desserts, breads, cookies, pies, etc. and to decorate by set standards set forth by the company. - Ability to mix, form and bake formulas accurately so that a...
- Measures and mixes ingredients to form dough or batter, using electric mixer or beats and stirs ingredients by hand. Accurately follows and adheres precisely to established recipes.- Shapes dough for cookies, bread, pies, pastries, cakes, and any other bakery item. Accurately bakes products to recipe specifications.- Adjusts drafts or thermostatic controls to regulate oven temperatures. - Prepares and cooks ingredients for pie fillings, puddings, custards, or other desserts. - Makes pies according to recipe. - Mixes ingredients to make icings. Blends colors for icings and for shaped sugar ornaments/decorations.- Decorates and finishes cakes and pastries to satisfaction.- Makes chocolate and sugar decorations for food outlets. - Has thorough understanding of proper...
- Measures and mixes ingredients to form dough or batter, using electric mixer or beats and stirs ingredients by hand. Accurately follows and adheres precisely to established recipes.- Shapes dough for cookies, bread, pies, pastries, cakes, and any other bakery item. Accurately bakes products to recipe specifications.- Adjusts drafts or thermostatic controls to regulate oven temperatures. - Prepares and cooks ingredients for pie fillings, puddings, custards, or other desserts. - Makes pies according to recipe. - Mixes ingredients to make icings. Blends colors for icings and for shaped sugar ornaments/decorations.- Decorates and finishes cakes and pastries to satisfaction.- Makes chocolate and sugar decorations for food outlets. - Has thorough understanding of proper...
- All requirements of a Baker I and includes the following:- Measures and mixes ingredients to form dough or batter, using electric mixer or beats and stirs ingredients by hand. Accurately follows and adheres precisely to established recipes.- Shapes dough for cookies, pies and fancy pastries. Accurately bakes products to recipe specifications.- Adjusts drafts or thermostatic controls to regulate oven temperatures. - Prepares and cooks ingredients for pie fillings, puddings, custards, or other desserts. - Pours filling into pie shells and tops filling with meringue or cream. - Mixes ingredients to make icings. Blends colors for icings and for shaped sugar ornaments/decorations.- Able to decorate and finish cakes and pastries for all occasions that are appealing to the...
- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check, and comps, delivery of order to guests, and bussing and cleaning of dining area.- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate, and timely fashion.- Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station. - Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date, and proper...
- The incumbent on this position is responsible for accurate accountability of the cashier department activity - Performance in this position must be pleasant, efficient, an honest manner at all times - Will also be responsible for accurately completing and updating electronic MTL/MiL and chip bank - Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Assistant Supervisor or above - This position must be able to perform Cashier duties as needed - Understands department objectives, standards, and guidelines - Posses thorough knowledge of casino policies for all cashier areas - Maintain security and...
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervene as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Must process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintain a clean and stocked workstation. - Comply with state, company, and department policies and regulations.- Must have open availability including all...
This position is responsible for providing friendly, courteous beverage service and beverage preparation in accordance with hotel standard procedures. Essential Functions - Prepare beverages in accordance with established procedures of the Hotel and Casino - Greet guests, take beverage orders from outlet service team members or directly from guests in the Hotel or on the Casino Floor - Ensure that the assigned bar area is fully equipped with tools and products needed for mixing beverages and serving guests - Follow proper cash control procedures - Practice proper par stock ordering procedures - Serve snacks or food items to guests seated at the bar where appropriate - Check identification of guests to verify age requirements for purchase of alcohol - Maintain a clean bar, assigned...
POSITION SUMMARY The Banquet Executive Chef is responsible for the overall culinary operations of banquet and catering functions, ensuring the highest quality food production, presentation, and service. This role leads the banquet culinary team in executing large-scale events, meetings, and special functions while maintaining cost controls, food safety, and exceptional guest satisfaction. - Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high-quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result. - Maintains food costs and labor percentiles. - Maintains consistent food quality for all designated outlet(s). - Responsible for the...
- Assembles banquet room with proper linen and glassware as directed by supervisor.- Supplies and replenishes banquet/meeting rooms with clean glassware and fresh water.- Breaks down all banquet/meeting rooms upon conclusion of event.- Returns all equipment to its proper storage area.- Vacuums each room at conclusion of event.- Maintains established cleaning schedule of banquet space.- Prepares tableware for washing.- Collects all soiled pots and washes/restacks cleaned pots on shelves.- Responsible for removal of garbage and refuse.- Responsible for maintaining general cleanliness and appearance of banquet/meeting rooms.- Cleans and sanitizes all cooking equipment.- Adheres to regulatory, departmental, and company policies.- Maintains strict confidentiality in all...
- Set rooms, buffets, and tables according to BEO specifications and Supervisor instructions.- Handle all guest requests; as necessary, request the assistance of the Banquet Supervisor.- Ensure that all storerooms are clean, organized, and secured.- Organize Banquet Rooms to ensure a productive, safe, and energy-conserving work environment.- Ensure that all unused rooms are set to department’s standards.- Constantly communicate all concerns to Banquet Supervisor.- Assist in equipment inventory as scheduled.- Ensure proper maintenance (cleaning and repair) of all equipment.- Pick up food from kitchen and return dirty dishes and carts to dish area.- Ensure hot boxes are properly operating and assist in expediting the food.- Assist the servers during service by responding...
