Job Listings

- Paid Dealer School is designed to teach/train aspiring table games dealers.- Dealers are responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Open game at assigned table, count contents, verify count with closing list, inspect cards or dice and sign off with supervisor.- Deal games, payout winnings, exchange currency for chips and inform guests of game rules.- Change over deck of cards or dice, inspect and mix cards.- Verify bank roll fills with the supervisor and security personnel.- Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with game rules and minimums set.- Close game; sort cards, balance...

- Assists in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates...

ESSENTIAL DUTIES AND RESPONSIBILITIES- Responsible for culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities. - Administer all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Recommend changes on all standard menus and consistently strives through menu planning to improve food costs, volume, quality, attractiveness and efficient preparation of all food related items.- Perform the functions of any culinary task assigned within kitchen such as broiler, sauté, Asian and prep when needed.- Supports safety and accident prevention programs.- Interview, select and train new team members.- Assist with the training and development of...

- Responsible for providing guidance and daily supervision to staff in the department.  - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining of cost control methods...

- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Execute the preparation of food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food and beverage products.- Ensure that all team members follow appropriate food handling procedures to ensure safe, quality...

- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Supports maintaining of cost control methods and...

- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Administers all aspects of food preparation, ensuring kitchen is clean, well-stocked, and problem-free.- Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Supports maintaining cost control...

The Digital Marketing Manager drives our digital marketing and social media strategies forward, leveraging their expertise to enhance brand visibility, engage audiences, and ultimately drive growth across various digital platforms. - Proactively and creatively engages all departments to create compelling content that engages our guests and tells the story of Hollywood Casino Toledo.- Develops, implements, and oversees marketing initiatives across various digital platforms including web and social, maintaining brand coherence throughout all channels and accounts.- Engages with cross-functional team stakeholders (such as F&B, entertainment, etc.) and corporate web team to comprehend requirements and specifications for web and social content creation.- Revises, proofreads, upkeeps,...

ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Develops and ensures timely execution of Marketing calendar- Requests audience builds and creative designs for all direct mail and email campaigns- Meets with Marketing Communications Center on a recurring basis to ensure all drop dates are met- Develops all DM keys and matrices and ensures they are approved and submitted in a timely manner- Procures gifts for all promotional gift days- Leads development, implementation and analysis of test and control campaigns- Deploys monthly Uber credit program- Builds campaigns in MGT for drawings, gift and multiplier days- Reviews monthly reports to ensure optimization of DM reinvestment spend- Responsible for the management of...

ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Develop and implement CRM analytics strategies to enhance customer acquisition, retention, and loyalty.- Lead a team of analysts in collecting, analyzing, and interpreting customer data to inform business decisions.- Collaborate with marketing, operations, and IT teams to ensure alignment in CRM initiatives and data management.- Design and execute customer segmentation and targeting strategies to personalize marketing efforts and improve customer experiences.- Monitor and report on key performance indicators (KPIs) related to CRM initiatives, providing actionable insights to stakeholders.- Identify trends and patterns in customer behavior, translating findings into strategic...

SUMMARYThe Director of Digital Communications will be responsible for developing, implementing, and optimizing our digital communication strategies to enhance customer engagement and drive brand loyalty. This role will oversee all aspects of our CRM efforts, ensuring that our messaging is consistent, targeted, and effective across various digital platforms. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Develop and execute a comprehensive digital communications strategy aligned with the company's overall marketing objectives.- Lead the CRM team in creating and managing targeted email marketing campaigns, social media initiatives, and other digital communication efforts.- Analyze customer data and engagement metrics to...

- Responsible for actively building and retaining customer relations and acts as a mentor to employees to provide superior customer service.  - Hires, motivates, evaluates, and directs staff in order to ensure that employees receive adequate guidance and resources to accomplish established department objectives. - Maintains, through subordinates and direct observation, a continuous awareness of all operational areas. - Prepares operating budgets, monitors budgetary compliance, and takes action on budget variance items. - Approves staffing work schedules and assures optimum development of work force. - Maintains departmental cleanliness standards through inspection process throughout all assigned areas of responsibility by observing and correcting any work-related...

- Communicates and confers with General Manager on a regular basis. Keeps General Manager apprised of departmental activities, issues of concern as well as financial performance.- Has overall responsibility for management of all components of the hotel operations including front office, reservations, housekeeping, retail center, business center, exercise room, property laundry, guest laundry and meeting rooms. As well as Food & Beverage Operations, Banquet and Event Operations and Facilities Maintenance.- Has full responsibility for meeting EBITDA, profitability and other operating/financial objectives.- Confers with and regularly reports to General Manager to plan business objectives, to develop organizational policies, to coordinate functions and operations between departments,...

ESSENTIAL DUTIES AND RESPONSIBILITIES - Responsible for assisting in directing the operations and staff of the HR department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Serves as strategic business partner to various client groups. Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; and provides HR support to team members at all levels of the organization.  - Develops and maintains productive, informative, and respectful relationships that support achievement of business focused results with assigned departments.- Identifies and develops strategies for client groups with respect to turnover, recruitment, staff development, engagement,...

- Responsible for directing the overall operations and staff of the Marketing department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives in all areas of responsibility.- Develops and implements annual Marketing plan for the property that supports the overall brand strategy for the company.- Responsible for assessing, anticipating, and reacting to the competitive marketplace regarding marketing strategies, programs, campaigns, and promotions. - Builds long term relationships with customers to strengthen the brand value.- Ensures that scheduling is done in an effective and efficient manner to support all Marketing initiatives while maintaining labor costs, meeting staffing objectives, and achieving guest...

SUMMARY:The Director of Planning & Analysis is a strategic partner to property and corporate leadership, providing insight and recommendations into our businesses and the markets in which they operate.  The Director of P&A is a trusted advisor, using data to drive new ideas, improvements, and recognize opportunities.   ESSENTIAL DUTIES AND RESPONSIBILITIES- Responsible for directing the overall operations and staff of the Planning & Analysis department. Teaches and develops P&A talent across assigned properties.   - Partners with regional, property, and corporate leadership to provide insight and recommendations into how to improve our businesses. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.  - Partners...

POSITION SUMMARY Oversees the successful operation of the Facilities and Security Departments. Manages the execution of capital projects from ideation through completion. Responsible for protecting the safety of all team members and guests and the Company’s assets while ensuring that the grounds are properly maintained, and all physical facilities are always operating efficiently.   ESSENTIAL FUNCTIONS(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Conducts a personal daily inspection of the property to ensure it is clean, attractive, and fully functional and implements immediate remediation of problems as appropriate.- Oversees operations for the Facilities and Security...

ESSENTIAL FUNCTIONS(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.) - Deliver internal and external guest service following the ACES model (Acknowledge with a friendly & timely greeting, Convey positivity and knowledge, Engage with the guest and provide an amazing and clean guest experience, Show Appreciation and offer a personalized farewell.) - Oversee scheduling, training, development, motivation and supervision of security personnel. Recommend and approve wage increases, promotions, evaluation ratings and other employment actions.  - Staff, schedule, evaluate, train, develop, monitor and lead subordinate personnel in such a manner to maintain a positive employee relations culture....

ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for directing the overall operations and staff of the Surveillance department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and Gaming regulations.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Develop, enforce, review and approve changes or revisions to operating practices, procedures and standards based on business...