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- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining of cost control methods and...
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- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining of cost control methods and...
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- Deliver internal and external guest service following the ACES model (Acknowledge with a friendly & timely greeting, Convey positivity and knowledge, Engage with the guest and provide an amazing and clean guest experience, Show Appreciation and offer a personalized farewell.)- Creates an atmosphere that induces guest to have L’Auberge Baton Rouge as their casino of choice; responsible for actively building and retaining VIP customer database and acts as a mentor to the team to provide superior customer service. - Hires, trains, motivates, evaluates and directs team members in order to ensure that employees receive adequate guidance and resources to accomplish established objectives.- Establishes department standards, guidelines, and objectives and maintains administrative...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for Hollywood Casino Tunica and 1st Jackpot: - Responsible for directing the overall operations and staff of the Table Games/Slots/Performance/Sportsbook Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Enthusiastically supports, actively promotes, and...
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The Director of Construction for the Iowa region is responsible for the development and implementation of Capital Projects (New, Remodel and R&M) from Concept Stage through construction completion and operational turnover. The Director is involved with the overall project as it relates to design management and coordination, schedule, budget, contracting, assessment & coordination of operational needs, maintaining design intent, and the day-to-day management and on-site coordination of Capital Projects. Also partners with the VP of Design & Construction, Departmental Project Leaders and Strategic Sourcing Department as related to construction FF&E purchasing, property operations and other relative positions to ensure projects remain on budget and on schedule. The position reports to the...
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The Director of Construction for the Iowa region is responsible for the development and implementation of Capital Projects (New, Remodel and R&M) from Concept Stage through construction completion and operational turnover. The Director is involved with the overall project as it relates to design management and coordination, schedule, budget, contracting, assessment & coordination of operational needs, maintaining design intent, and the day-to-day management and on-site coordination of Capital Projects. Also partners with the VP of Design & Construction, Departmental Project Leaders and Strategic Sourcing Department as related to construction FF&E purchasing, property operations and other relative positions to ensure projects remain on budget and on schedule. The position reports to the...
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Manage daily maintenance and repairs on all building mechanical systems, equipment and tools, public areas, guest rooms and central plant.- Write capital for major repairs and equipment purchases.- Prepare budgets for yearly department expenditures.- Responsible for the proper scheduling of team members, ensuring a high level of guest service while maintaining control of labor costs.- Manage maintenance of all HVAC’s, kitchen, electric, gas, and steam powered equipment, energy management equipment and operation of like safety systems throughout property.- Manage all outside grounds to include cleaning and maintenance.- Ensures consistent, high quality maintenance standards are maintained for the...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for directing the overall operations and staff of the Facilities department who oversee installation, maintenance and repair of HVAC, electrical and plumbing systems and water distribution. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Conducts a...
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- Responsible for directing the overall operations and staff of the Finance department in the following areas; GL, Warehouse, Cage, and Soft Count.- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Responsible for assisting in preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. - Responsible for the development, maintenance, and documentation of the Accounting System of internal Control. - Plans, coordinates, and executes an efficient...
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- Oversee all financial matters of the property - Oversee departments under Finance including: accounting, planning & analysis, revenue audit, casino cage, receiving/ warehouse, retail and Count. - Key member of the property executive team and is involved in the development and execution of key operating strategies. - Responsible for the preparation and review of all monthly quarterly and annual financial statements, account reconciliations and tax returns. - Work closely with department leaders to review financial statements, regulatory audit findings and other analysis. - Responsible for the preparation of the property’s annual budgets, internal management reports and other financial analysis. - Oversee internal and external audits, state and local tax audits and reviews...
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- Responsible for the development, maintenance, and documentation of the Accounting System of Internal Control- Plans, coordinates, and executes an efficient accounting and financial reporting system which provides data, as directed by the Parent Company, to the Parent Company for purposes of internal and external Financial Reporting as required by, among other Regulatory Bodies, The Securities and Exchange Commission (including requirements under Sarbanes-Oxley), the Internal Revenue Service- Responsible for all regulatory compliance related to Accounting System of Internal Controls as required by, among other agencies and governing bodies- Creates and maintains a periodic, quality internal reporting process to be used by Company Management for purposes of analyzing results of...
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- Responsible for the strategic human resource planning to provide the Company with the best people talent available and to position the Company as the employer of choice by being aware of policies, practices, and trends within the gaming and racing industries- Responsible for hiring of all team members (approximately 1200) for the successful opening of the casino, training, employee relations, employee engagement, succession planning, compensation planning, retention strategies, benefit and HR administration- Participate in the development of the property's strategic logics to include plans and programs as a strategic partner but particularly from the perspective of the impact on people- Evaluate and advise on the impact of long range planning of new programs/strategies and...
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SUMMARY:The Director of Regional Planning & Analysis is a strategic partner to property and corporate leadership, providing insight and recommendations into our businesses and the markets in which they operate. The Director of Regional P&A is a trusted advisor, using data to drive new ideas, improvements, and recognize opportunities for our three properties in Central Pennsylvania: Hollywood Casino at Penn National Race Course, Hollywood Casino Morgantown and Hollywood Casino York. ESSENTIAL DUTIES AND RESPONSIBILITIES- Responsible for directing the overall operations and staff of the Planning & Analysis department. Teaches and develops P&A talent across assigned properties. - Partners with regional, property, and corporate leadership to provide insight and recommendations...
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This role supports Hollywood Casino St. Louis and River City Casino. The work location is flexible, with a fully remote arrangement available for the right individual.- Directs the Planning and Analysis function to include all marketing and gaming analysis, the annual plan, and quarterly forecasts. - This position supports Vice Presidents and Directors in all marketing and gaming P&L centers to evaluate their business profitability. - Provides analysis and recommendations to Sr. Executives of all mailings, property player parties, and other database-driven programs to increase guest retention and loyalty. - Serves as key-user for WiNet and Marketing Workbench and is able to perform analysis by using Access database. - Provides analysis and recommendations for all gaming and...
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- Responsible for directing the overall operations and staff of the Technology department. - Evaluate, plan, develop, organize, implement, direct, and improve the property's technology and audio/video environment.- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance with departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Collaborate closely with the corporate Technology organization regarding cross functional...
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- Performs daily cleaning projects as directed by supervisors.- Cleans all floor mats.- Sweeps, scrubs and mops all kitchen floors and walls to remove food, debris and grease.- Cleans behind and under all equipment.- Maintains hood vent system, ovens and cleaning of equipment.- Cleans and sanitize all counters, shelves and garbage cans.- Becomes well versed in all ware washing equipment operation and maintenance- Reports all equipment malfunctions to appropriate supervisor. - Washes all dishes, glassware, silver, kitchen ware and utensils as needed- Responsible for proper storage of all equipment (china, glass, silver, cooking equipment and utensils).- Ensures that all F&B venues are cleaned to Health Department Standards.- Assists other venues with cleaning projects...
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What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Dishwasher, you will:Pay: $15.00 per hour | Shift: Varies - Cleans and sanitizes all dishware, glassware, and silverware. - Maintains cleanliness and organization of all kitchen areas and equipment. - Maintains a pace of work which allows supplies to be cleaned and put in their proper place which meets business demands. - Cleans and sanitizes all kitchen equipment while preparing tableware for washing, i.e., scrapes plates, pre-soaks silverware. - Sets up...
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- Ensure that sanitation in all food outlets meets and/or exceeds Health Department and OSHA guidelines. This includes but is not limited to china, glassware, silverware, trashcans, trash dumpsters, pots & pans. - Ensure proper storage of equipment, chemicals and restaurant supplies in compliance with departmental, company and OSHA standards, in the dish and pot rooms, kitchens, mop rooms and trash dock. - Remove trash from outlets to refuge dumpster. - Ensure the proper stocking and restocking of all food line china and utensils before, during and after the restaurant hours of operation. - Proper cleaning of dish sanitation equipment. - Maintains valid WV racing license, Food Handlers permit and TIPS certifications.
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- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Promote and maintain all steps of the ACES program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure)- Responsible for learning and understanding the use of all chemicals used in kitchen operations- Must follow specific daily station assignments checklists as directed by Executive Steward and F&B Management- Responsible for all aspects of dish/pot washing including but not limited to using the dish machines, pot sink/power soak sink, and all other basic stewarding duties- Responsible for all trash removal, cleaning of trash receptacles, removal and proper disposal of all recyclables as defined by property...
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- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Support the internal and external recruitment efforts for the property accordingly. - Responsible for greeting applicants and employees in a positive, upbeat manner while answering questions, assisting with application process, answering phone calls and administering selection assessments. - Responsible for the maintenance of the Applicant Tracking System to include posting and removal of positions and candidate documentation, assist in the review of request for transfers and applications requirements are met of job desired, and tracks transfer process including personnel requisition and personnel action.- Ensure...