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- Develop and maintain business relationships through E-mail, telemarketing, direct contact, and enhanced guest service. - Utilize Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Complete all Sales Force task requirements in a timely manner. Review all monthly metrics with the Manager of Player Development and set quarterly goals. - Develop and maintain technical skills to maximize the use of patron data systems. - Establish a direct line of communication with all service departments for the purpose of caring for high-value players. - Monitor patron activity and profitability of all assigned players. - Through personal confidence and attentive, caring demeanor, manage all manners of guest service interaction. - Assist in all high-end...
*Must be Fluent in Cantonese or Mandarin *Base salary plus quarterly bonus eligibility- Resolves ViP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner. - Develops relationships with ViP players to grow ViP player base and increase company revenues by assuring customer retention and repeat business. - Attracts and manages ViP customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide ViP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests. - Devotes significant time to being visible and available on the casino floor in order to meet and greet ViP guests during individual visits, as well as during special events. - ...
- Manages and oversees food storage, preparation and production, and menu creation; determines efficient use of food items. - Responsible for designing and coordinating menus for all restaurant facilities and banquet facilities. - Responsible for all food related costs and other cost associated with the food service operations on property. - Responsible for facility maintenance with the Food and Beverage areas. - Effectively manages the food service staff and ensures Red Carpet Readiness. - This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Manages employees engaged in food preparation and production. - Reviews preparation and production...
- Achieves desired results through established methods, procedures, and guidelines to maintain designated standards and high-quality service.- Monitors results through inspection, evaluation, and analysis; makes changes if necessary, to achieve goal.- Maintains food costs and labor percentiles. - Maintains consistent food quality for all Food & Beverage outlets. - Responsible for the development and implementation of menus for all food outlets. - Assists Director/VP with the implementation and updating of the Food & Beverage inventory Control System. - Responsible for the oversight of Food & Beverage Back of House leadership staff.- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and...
SUMMARY The Executive Chef is the creative and operational leader of the kitchen, responsible for delivering an exceptional culinary experience that reflects the restaurant’s celebrity brand and vision. This role combines culinary excellence with innovation, leadership, and brand representation. The Executive Chef will oversee all back-of-house operations, ensure consistency in food quality, and collaborate with ownership, management, and the celebrity partner to maintain the restaurant’s prestige. - Achieving desired results through established methods, procedures and guidelines to maintain desired standards, and high-quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result. - Execute menus that reflect the...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection and game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection and game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to...
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Ability to deal poker in order to provide a courteous and entertaining experience - Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met - Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity - Sponsors new dealers as needed in order to provide new hires with adequate on the job training - Protects the integrity of the game through visual observation of all guests and...
What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.- Provides accurate and efficient dealing at assigned table game.- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Provides prompt, courteous, and accurate dealing at assigned table(s).- Adheres to all company and departmental policies and procedures and state regulations as relates to this position.- Performs accurate chip and cash transactions.- Receives wagers from customers and pays the...
What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.- Responsible for supervising and managing staff in the Table Games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports...
- Providing accurate and efficient dealing at assigned table game- Following game procedures when dealing Blackjack, Craps, Roulette, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position - Performs accurate chip and cash transactions - Receives wagers from customers and pays the appropriate game outcomes - Maintains game security and protects company assets at all times - Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance...
- Providing accurate and efficient dealing at assigned table game- Following game procedures when dealing Blackjack, Craps, Roulette, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position - Performs accurate chip and cash transactions - Receives wagers from customers and pays the appropriate game outcomes - Maintains game security and protects company assets at all times - Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance...
- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and...
What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.- Supervises the operation of up to six table games on an assigned shift.- Works closely with the Assistant Table Games Shift Manager to implement and oversee overall strategies for customer service, comping, and expense management in order to maximize profitability.- Provides visible leadership in gaming operation areas.- Responsible for the overall integrity of daily operations in your section. Models regulatory, departmental and company policies and procedures.- Performs...
What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.- Responsible for supervising and managing staff in the Table Games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports...
What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Wok Cook, you will,Shift: Ranges from 4:00pm- 2:00am Pay: $17.00 per hour plus tips (Avg. $20- $50 per shift)- Produces high quality food and specialty beverages for banquets, ViP Services, special events, receptions, and in support of a la carte restaurant operations.- Maintains productions, time/temperature, and waste charts.- Ensures all menu items are maintained and consistently stocked/rotated.- Stores all foods at correct temperatures.- Dates/labels...
What does Hollywood Casino & Hotel have to offer?- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University, discounts & Diversity Scholarship for team members dependents.As an Experienced Wok Cook, you will:Shift: 5:00pm - 1:30am | Pay: $21.00 per hour - Prepares food items as directed, ensuring each order sent out is uniform and consistent.- Prepares food, including hot entrees for our Asian dishes, to specification in an accurate and timely manner to provide guests with a quality product.- Controls food production to include proper cooking methods, cooking time and temperature, ensuring sanitation, handling and storage of prepared food and Prepares leftovers.- Demonstrates...
- Responsible for providing guidance and daily supervision to staff in the department. - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains product menu and assists in recording product inventories.- Maintains established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team...
- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow cast members.- Any and all duties as assigned by your supervisor or a member of management.- Operates cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remains current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Expedites food purchases for our guests according to service standards. - Expedites food purchases for online orders and room service.- Responsible for making quality beverage offerings in an appropriate, timely manner as requested - Ensures that front line checklist is used to restock inventory as needed.- Maintains cleanliness and sanitary conditions of the dining area.- Performs all...
