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- Provide especially timely & knowledgeable service; Always find solutions to guests’ problems. Use the guest’s name when appropriate. - Greet and seat guests at tables according to guest preference and table availability. - Provide guests with menus and inform guests of restaurant specials and feature items. - Coordinate with food servers, bus persons and other restaurant personnel in providing guest service. - Operate electronic cash register system to accurately and immediately account for payment transactions and transports monies to and from the main Credit cage. - Keep cash register and host area stocked with necessary equipment, forms and supplies. - Ensure dining and serving areas are set up and maintained according to standard.
- Provide especially timely & knowledgeable service; Always find solutions to guests’ problems. Use the guest’s name when appropriate. - Greet and seat guests at tables according to guest preference and table availability. - Provide guests with menus and inform guests of restaurant specials and feature items. - Coordinate with food servers, bus persons and other restaurant personnel in providing guest service. - Operate electronic cash register system to accurately and immediately account for payment transactions and transports monies to and from the main Credit cage. - Keep cash register and host area stocked with necessary equipment, forms and supplies. - Ensure dining and serving areas are set up and maintained according to standard.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar...
- Greet guests with a warm verbal greeting and eye contact. - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary. - Verify reservation, if required, before seating guests. - Advise guests of waiting time and recommend beverage outlets. - Responsible for seating guests according to established rotation procedure and explaining daily features. - Handle any guest complaints and resolve them quickly and courteously. - Keep work area neat and clean in accordance with all PA Department of Health standards. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations.- We will provide any...
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant - Seats guests in restaurant as per specified rotation requirements- Maintains proper seating and reservation documentation - Monitors restaurant for table availability - Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and...
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets and welcomes each guest entering restaurant.- Seating guests in restaurant as per specified rotation requirements.- Maintaining proper seating and reservation documentation.- Monitoring restaurant for table availability.- Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.- Assisting servers and bussers in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required. - Completing all assigned closing duties at...
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets and welcomes each guest entering restaurant.- Seating guests in restaurant as per specified rotation requirements.- Maintaining proper seating and reservation documentation.- Monitoring restaurant for table availability.- Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.- Assisting servers and bussers in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required. - Completing all assigned closing duties at...
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant- Seating guests in restaurant as per specified rotation requirements- Maintaining proper seating and reservation documentation- Monitoring restaurant for table availability- Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards- Assisting wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required- Completing all assigned closing...
Your Daily Responsibilities Include: - Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and welcome, each guest entering restaurant - Seating guests in restaurant as per specified rotation requirements - Maintaining proper seating and reservation documentation - Monitoring restaurant for table availability - Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards - Assistingservers and bussers in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required -...
ESSENTIAL DUTIES AND RESPONSIBILITIES - Greet, register, and assign rooms to guests of the hotel.- Verify customers' credit, and establish how the customer will pay for the accommodation.- Keep records of room availability and guests' accounts using hotel computer systems.- Compute bills, collect payments, and make change for guests.- Perform simple bookkeeping activities, such as balancing cash accounts.- Review accounts and charges with guests during the check out process.- Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.- Transmit and receive messages, using telephones or telephone switchboards.- Contact housekeeping or maintenance staff when guests report problems.- Review...
- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other hotel-related duties when necessary. - Keeps Hotel Services Supervisor informed of any problems. - If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - ...
SUMMARY: To consistently and courteously respond to the needs of the Hotel guests. The Front Desk Clerk will perform all necessary service transactions and tasks. They will also work with the other Hotel personnel to ensure excellent quality of service. ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned. - Check guest in and out, wake up calls, conduct guest courtesy calls and respond as necessary, handle guest concerns and complaints, ensure guest comfort and satisfaction.- Take appropriate steps to maintain Hotel security and safety.- Open and close shift and make cash drops.- Promote future sales through contact with guest, responding to guest requests and concerns in public areas or in their rooms.- Greets, registers, and assigns rooms to...
- Performs duties to accommodate hotel guests, responds to telephone inquiries, and makes appropriate reservations. - Ensures guest satisfaction by following guidelines of the company and departmental policies and procedures. - Conducts in-bound and out-bound calling, providing quality service and effective selling through the use of a telecommunication database and telephonic system. - Expediently handles guest concerns, inquiries, and requests. - Directs guests to appropriate personnel and/or escalates issues to management when necessary to fulfill guest needs.- Performs the professional and courteous handling of incoming guest calls and reservation requests while realizing campaign goals, fulfilling data entry requirements, and achieving call time and volume objectives. -...
- Clean hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel.- Maintain and clean all equipment used throughout the course of a shift.- Maintain proper documentation of tasks completed during shift.- Assist the House Person with department projects and report safety hazards and maintenance deficiences as needed.
- Maintains personnel files for all Housekeeping team members; maintains up to date personnel contact information. - Processes timekeeping within payroll system. - Assists with departmental attendance tracking and point calculations. - Completes Housekeeping opening procedures including but not limited to preparing assignment sheets, checking for room discrepancies, issuing keys, communicating assignments, etc. - Coordinates with Front Desk to ensure custom comforts and other amenities are delivered to ViP guests. - Conducts interviews for all Housekeeping applicants. - Orders and maintains supplies as needed by preparing purchase requisitions. - Codes and forwards invoices to Hotel Manager. - Maintains the ability to fill in as a GRA, inspector, House Person, Laundry...
- Responsible for providing guidance and daily supervision to staff for in any department in the Hotel including Housekeeping, Front Desk, and Call Center - Supports and administers operational goals and monitors achievement of performance and profit objectives.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Adheres to scheduling with attention to guest satisfaction; coordinates any scheduling concerns with manager.- Responsible for supporting compliance to departmental budgets.- Ensures hotel quality and productivity standards are being met in all areas.-...
- Stock housekeeping supplies and linen and deliver housekeeping related items to guest rooms- Report all maintenance needs and service issues as needed- Dust and polish furniture and fixtures, vacuum, mop, sweep, shampoo carpets, clean/wax floors, remove and dispose of trash and empty ashtrays- Perform deep cleaning tasks and special projects (mattress flipping, furniture moves, etc.) as needed- Able to be standing during the duration of your shift. In this role, you can expect to use your hands, crouch, kneel, and be physically active throughout your shift. Our hotel team must be able to lift and/or move up to 40 pounds.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company...
