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- Performs duties to greet and seat guests, takes reservations, and assists guests with special needs. - Reviews current guest seating assignments and seats new guests according to seating system in each station.- Anticipates guests coming in and has this information before greeting each guest. - Greets guests by name whenever possible, makes guest feel welcome, sincerely conveys appreciation for choosing to dine with us, and ushers to the appropriate table. - Inputs necessary date into seating system and adheres to seating system recommendations. - Assists staff in duties as requested. - Assists guest with special requests or needs. - Monitors restaurant operations, notifying the supervisor of problems, needs, or guest comments. - Ensures menus are clean and contain...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar...
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Promote and maintain all steps of the ACES Customer Service program with each patron and Team memeber - Promote daily, weekly, and monthly marketing events.- This position will be responsible for completing sales to customers including taking money in payment of sales, counting appropriate change, appropriate handling of cash payments, properly processing comps, and appropriate accounting for cash, credit, and comp receipts. - Cashier responsibilities. - Food preparation.- This position will also greet and welcome guests, assign seating, and escort guests to their table.- Other duties may be assigned.
- Greet guests with a warm verbal greeting and eye contact. - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary. - Verify reservation, if required, before seating guests. - Advise guests of waiting time and recommend beverage outlets. - Responsible for seating guests according to established rotation procedure and explaining daily features. - Handle any guest complaints and resolve them quickly and courteously. - Keep work area neat and clean in accordance with all PA Department of Health standards. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations.- We will provide any...
Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
- Provide especially timely & knowledgeable service; Always find solutions to guests’ problems. Use the guest’s name when appropriate. - Greet and seat guests at tables according to guest preference and table availability. - Provide guests with menus and inform guests of restaurant specials and feature items. - Coordinate with food servers, bus persons and other restaurant personnel in providing guest service. - Operate electronic cash register system to accurately and immediately account for payment transactions and transports monies to and from the main Credit cage. - Keep cash register and host area stocked with necessary equipment, forms and supplies. - Ensure dining and serving areas are set up and maintained according to standard.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.-...
- Provide guest services for guests of the restaurant. - Receive cash or credit card from customers in payment for goods or services. - Computes bill on P.O.S. System or adding machine, makes change, and issues receipt. - May be required to know value of menu items. - May give cash refunds or credit memorandums as directed by Supervisor/Manager. - Greets and seats patrons. - Coordinates and controls the flow of the Restaurant. - Assigns stations to servers and bus persons. - Supervises the restaurant during the absence of the Restaurant Supervisor/Manager. - Interacts between Service Staff and Patrons when difficult situations arise. - Ensures that Service Quality and Standards are followed. - Answer telephone in a professional manner.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.-...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar...
- Greets and verbally acknowledges each guest and escort to seat promptly.- Maintains communication with servers and inform them when a table in their section has been seated.- Responsible for answering telephones and taking reservations if necessary.- Verifies reservation if required, before seating guests.- Advises guests of waiting time and recommends beverage outlets.- Responsible for seating guests according to established rotation procedures, distributes menus, and explain daily features.- Knowledge of all daily specials and featured menu items and their preparation.- Handles any guest complaints and resolves them quickly and courteously.- Attendance at any pre-shift meetings.- Maintains communication with kitchen regarding "86 board" and availability of featured...
- Greets guests with a positive and friendly attitude. Assure guests are seated in a timely manner assuring that guests have a favorable dining experience. - Coordinates activities of dining room personnel to provide fast and courteous service to guests. - Greets guests, escorts them to tables, and provides menus in timely manner. - Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to guests. - Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations. - Prepares beverages and expedites food orders as needed. - Collects payment from customers as needed. - Computes or recomputed bill, itemized lists, and tickets...
General Accountabilities: - Greeting guests with a warm and friendly attitude as they enter the establishment and get them seated. - Providing guests with menus and answering any initial questions. - Coordinates and controls the flow of the seating chart, optimizing an even workload for all staff. - Engaging with guests to ensure they’re provided with exceptional customer service. - Answering calls, taking reservations, responding to complaints, and helping to resolve them. - Helping team members with othertasks in the restaurant as needed. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains...
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets and welcomes each guest entering restaurant.- Seating guests in restaurant as per specified rotation requirements.- Maintaining proper seating and reservation documentation.- Monitoring restaurant for table availability.- Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.- Assisting servers and bussers in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required. - Completing all assigned closing duties at...
- Providing fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Greets, and welcome, each guest entering restaurant- Seating guests in restaurant as per specified rotation requirements- Maintaining proper seating and reservation documentation- Monitoring restaurant for table availability- Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards- Assisting servers and bussers in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required- Completing all assigned closing duties at end...
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant- Seating guests in restaurant as per specified rotation requirements- Maintaining proper seating and reservation documentation- Monitoring restaurant for table availability- Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards- Assisting wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required- Completing all assigned closing...
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and welcome, each guest entering restaurant- Seating guests in restaurant as per specified rotation requirements- Maintaining proper seating and reservation documentation- Monitoring restaurant for table availability- Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards- Assisting servers and bussers in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required- Completing all assigned closing duties at end...
Must be able to work evenings, overnights, weekends and holidays.SummaryThe Hotel Assistant Manager supports the overall operation of the hotel and assists the General Manager in ensuring exceptional guest service, operational efficiency, and financial performance. This role oversees daily front office operations, guest services, and select operational departments while maintaining brand standards and company policies.- Assist in managing daily hotel operations including Front Desk, Housekeeping, and Guest Services- Ensure exceptional guest service standards are maintained at all times- Address and resolve guest complaints promptly and professionally- Monitor occupancy levels, room inventory, and rate strategies- Support revenue management and cost-control...
- Responsible for supervising staff and the overall daily management of a designated shift. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Conduct daily pre-shift meetings - Prepare and communicate daily shift reports.- Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to hotel leadership.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and...
- Provides daily guidance and on-shift supervision to food and beverage team members, ensuring service, quality, and operational standards are consistently met. - Supports departmental operational goals by monitoring performance, productivity, and profitability and taking corrective action as needed. - Assists with scheduling coordination and staffing coverage to balance labor efficiency with guest satisfaction. - Actively promotes, demonstrates, and enforces superior guest service standards, addressing service issues promptly and professionally. - Maintains product menus and assists with tracking inventories, usage, and par levels. - Ensures adherence to quality assurance standards, health department regulations, and food and beverage safety requirements. - Supports...
