Job Listings

- Job Tasks must be finished in a timely manner according to department standards - Adhere to department and property policies and procedures regarding guest service standards.  - This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty. - Greet guests with a smile and pleasant disposition in a timely manner. - Date-stamp, sort, and rack incoming mail and messages. - Keep record of room availability and guest’s accounts, manually or by computer. - Compute bill, collect payment, and make change for guests. - May post and correct charges to guest’s folios (bills). - Make and confirm room reservations for guests. - Assist in the group sales efforts as specified by Hotel Leadership. - Complete all...

- Job Tasks must be finished in a timely manner according to department standards - Adhere to department and property policies and procedures regarding guest service standards.  - This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty. - Greet guests with a smile and pleasant disposition in a timely manner. - Date-stamp, sort, and rack incoming mail and messages. - Keep record of room availability and guest’s accounts, manually or by computer. - Compute bill, collect payment, and make change for guests. - May post and correct charges to guest’s folios (bills). - Make and confirm room reservations for guests. - Assist in the group sales efforts as specified by Hotel Leadership. - Complete all...

  - Greet, register, and assign rooms to guests of the hotel. - Verify customers' credit, and establish how the customer will pay for the accommodation. - Keep records of room availability and guests' accounts using hotel computer systems. - Compute bills, collect payments, and make change for guests. - Perform simple bookkeeping activities, such as balancing cash accounts. - Review accounts and charges with guests during the check out process. - Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems. - Transmit and receive messages, using telephones or telephone switchboards. - Contact housekeeping or maintenance staff when guests report problems. - Review information / pass on log from previous shift, check...

SUMMARYThe Hotel Front Desk Representative is responsible for providing exceptional guest service while managing check-in and check-out processes, handling reservations, and serving as the primary point of contact for guests. This role creates a welcoming first and last impression and ensures a positive guest experience throughout their stay.- Greet guests warmly and professionally upon arrival and departure- Perform guest check-in and check-out efficiently and accurately- Process room reservations, cancellations, and modifications- Handle guest inquiries, requests, and concerns promptly and courteously- Resolve guest issues or escalate to management as needed- Process payments, room charges, and refunds accurately- Maintain accurate guest records...

SUMMARYThe Hotel Front Desk Representative is responsible for providing exceptional guest service while managing check-in and check-out processes, handling reservations, and serving as the primary point of contact for guests. This role creates a welcoming first and last impression and ensures a positive guest experience throughout their stay.- Greet guests warmly and professionally upon arrival and departure- Perform guest check-in and check-out efficiently and accurately- Process room reservations, cancellations, and modifications- Handle guest inquiries, requests, and concerns promptly and courteously- Resolve guest issues or escalate to management as needed- Process payments, room charges, and refunds accurately- Maintain accurate guest records...

- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs. Ensures guest service standards are followed by all team members and addresses issues as they arise.- Ensures team provides high level of quality service standards.- Compliant with all regulatory requirements within area of responsibility.- Answers inquiries...

ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Supervises front Office operations and team members during the assigned shift, planning, assigning, and directing daily work while ensuring service and operational standards are met.- Assists Front Office Manager in overseeing Hotel Operations to include, though not be limited to: Front Office, Gift Shop, Vale,t and cross-functional teams,- Maintains visible leadership in the lobby during peak periods, monitoring workflow, guest flow, and team performance to ensure a smooth and welcoming guest experience.- Trains, coaches, and provides real-time feedback to front Office staff, reinforcing service standards, procedures, appearance guidelines, and company policies.- Ensures fast,...

SummaryThe Hotel Housekeeper is responsible for cleaning and maintaining guest rooms and public areas to ensure a clean, sanitary, and welcoming environment for all guests. This role plays a critical part in delivering an exceptional guest experience by upholding brand and property cleanliness standards.- Clean and service assigned guest rooms according to hotel standards- Change bed linens and make beds- Replace used towels and replenish bathroom amenities- Dust, vacuum, sweep, and mop floors- Clean and sanitize bathrooms, fixtures, mirrors, and surfaces- Remove trash and dispose of waste properly- Restock housekeeping carts and supplies- Report maintenance issues, damaged items, or safety hazards to supervisor- Follow all safety and...

What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Housekeeper, you will:Pay: $16.00 per hour + Amenity Fee ($1.00 - $2.00) per hour | Shift: 9:30 am-6:00 pm- Clean hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel.- Maintain and clean all equipment used throughout the course of a shift.- Maintain proper documentation of tasks completed during shift.- Assist the House Person with department projects and report safety hazards and maintenance deficiences as needed.

What does River City Casino & Hotel have to offer?   - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Housekeeper, you will:Pay: $16.00 per hour ($17.00 after 45 day evaluation)| Shift: 9:00 am - 5:30 pm * additional pay incentives offered.- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or...

- Supervises housekeeping team members and daily operations during the assigned shift, planning, assigning, and directing work to meet cleanliness, service, and operational standards.- Trains, coaches, and provide real-time feedback to team members while reinforcing service expectations, procedures, appearance standards, and company policies.- Fosters a positive, respectful, and teamwork-oriented work environment while addressing team member concerns and supporting engagement and performance.- Supports staffing needs and scheduling coordination with the Housekeeping Manager to ensure adequate coverage and high guest satisfaction.- Oversee daily cleaning of occupied rooms, preparation of rooms for arrivals, and execution of deep-cleaning schedules and special projects.- Conducts...

- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensures...

- Responsible for providing guidance and daily supervision to staff in the Hotel Housekeeping department.- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Assists with supervision of daily cleaning of occupied rooms and preparation of rooms for new check-ins.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs. Ensures guest service standards are followed by all team members and addresses issues as they arise.- Ensures that guest rooms are well...

What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Houseperson, you will:Pay: $16.00 + Amenity Fee ($1.00 - $2.00) per hour | 9:30am-6:00pm or 11:00am-7:00pm- Stock housekeeping supplies and linen and deliver housekeeping related items to guest rooms.- Report all maintenance needs and service issues as needed.- Dust and polish furniture and fixtures, vacuum, mop, sweep, shampoo carpets, clean/wax floors, remove and dispose of trash and empty ashtrays.- Perform deep cleaning tasks and special projects (mattress...

- Repair and maintain HVAC systems - Replace damaged ceiling tiles, floor tiles, and wall coverings- Perform preventative maintenance to equipment on a scheduled basis- Responds to routine calls, prioritized by guest service needs- Plumbing, drywall repair, carpenter functions, special trade

- Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks! - Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied. - Reports any rooms unable to be serviced within established time standards to supervisor. - Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards. - Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur. - Maintains security of equipment, keys and supplies at all...

- Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks! - Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied. - Reports any rooms unable to be serviced within established time standards to supervisor. - Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards. - Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur. - Maintains security of equipment, keys and supplies at all...

What does Hollywood Casino St. Louis have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Room Inspector, you will,Pay: $18.00 per hour | Shift: 11:00-7:00pm - Ensuring maximum efficiency in performance of Room Attendants to acquire and maintain immaculate accommodations. - Assigning guest rooms to be cleaned. - Inspecting all vacant rooms for efficient top conditions and meeting Housekeeping specifications. - Supervising all Room Attendants to assure protection of all hotel property from possible damage. - Reporting all maintenance problems to assure...

- Responsible for supervising staff and daily overall management on assigned shift for the Hotel to include but not limited to Front Desk, Pool, Valet, RV Park, and Hollydeck. - Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for performing the job duties of a Hotel Services Representative, Night Auditor, RV Park Attendant, or Resort Attendant as needed.- Assists in inspection of projects after completion for satisfactory results.- Assists in maintaining all master and direct bill accounts.- Enthusiastically supports, actively promotes, and...

For ALL Roles:- Maintains knowledge of property amenities, events, and local area services to assist guests effectively.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists with Pool and Hollydeck duties to include but not limited to picking up towels and trash, running food items to guests, checking wristbands, and responding to guest inquiries. Reports issues to Hotel Services leadership.  - Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.Hotel Services Representative - Assigns and assists...