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- Works with HR Business Partners to meet the needs of departments within the business unit.- Supports the internal and external recruitment efforts for the property by coordinating all efforts with the Talent Acquisition team.- Conducts effective, thorough, and objective investigations in cases of grievances, harassment, employee concerns, or EEOC issues.- Provides day-to-day performance management guidance to property leadership (coaching, counseling, career development, disciplinary actions, terminations, and performance reviews).- Works closely with property management and employees to improve work relationships, build morale, and increase productivity and retention.- Conducts exit interviews, records feedback/dialog, and reports patterns to management.- Assists in the...
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- Supports the internal and external recruitment efforts for the property accordingly- Responsible for greeting applicants and employees in a positive, upbeat manner while answering questions, assisting with application process, answering phone calls and administering selection assessments. Responsible for the maintenance of the Applicant Tracking System to include posting and removal of positions and candidate documentation, assists in the review of request for transfers and applications requirements are met of job desired, and tracks transfer process including personnel requisition and personnel action- Maintains focus on departmental priorities to align with business needs. - Ensures completion of the following paperwork processes: new hires, gaming licenses, drug tests and...
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ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Partners with HR Business Partners to meet the needs of departments within the business unit. - Supports the internal and external recruitment efforts for the property - Managing Open Job Requisitions for Non-exempt roles - Pre-screen potential candidates and build talent pool for all positions - Developing sourcing strategies for open roles - Assists in conducting effective, thorough and objective investigations in cases of grievances, harassment employee concerns or EEOC issues. - Provides day-to-day performance management guidance to property leadership (coaching, counseling, career development, disciplinary actions). - Works closely with property management and...
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Essential Functions - Partners with HR Business Partners to meet the needs of departments within the business unit.- Supports the internal and external recruitment efforts for the property.- Conducts effective, thorough, and objective investigations in cases of grievances, harassment, employee concerns, or EEOC issues.- conducts exit interviews, records feedback/dialog, and reports patterns to management.- Assists in the handling of unemployment compensation claims.- Facilitates identified training programs for the property, including but not limited to New Hire Orientation, Customer Service, Responsible Gaming/Alcohol Awareness- Provides HR Policy guidance and interpretation consistent with Core and Local policies, State and Federal statutes, and collective bargaining...
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What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a HVAC Technician, you will:Pay: Starting at $24.00 per hour, based on experience | Shift: 10:30 pm - 6:30 am The Engineer IV performs a variety of advanced journey level, lead and/or specialized trade tasks which could include upholstery, electrical, plumbing, HVAC, carpentry kitchen equipment and general maintenance; may act as a lead worker for assigned shift and ensure assignments are distributed and completed; performs duties with minimum or no supervision;...
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- Provides technical support for end user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices. - Resolves and tracks end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processes- Troubleshoots hardware and software. This includes, but not limited to, network equipment, computers, printers, phones, time clocks, and key control devices.- Maintains phone system, including but not limited to moves, adds, and changes, along with occasional wire installation and system troubleshooting- Maintains inventory control for all hardware/software; maintains equipment organization to help expedite service.-...
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- Creates framework for property user profile interfaces as they relate to Company systems and networks.- Analyzes hardware, software, and computer system functional specifications to determine property and business needs. Partners with property leadership to implement products, systems, and specifications from analysis outcomes.- Performs the installation, repair and preventative maintenance of personal computer equipment and related systems.- Performs root cause analysis, develops checklists for typical problems, and creates procedures and internal control changes for problem prevention. - Creates standard operating procedures and user guides and contributes to technical procedural documents before they are published. - Demonstrate creativity in analyzing issues, determining...
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- Creates framework for property user profile interfaces as they relate to Company systems and networks.- Analyzes hardware, software, and computer system functional specifications to determine property and business needs. Partners with property leadership to implement products, systems, and specifications from analysis outcomes.- Performs the installation, repair and preventative maintenance of personal computer equipment and related systems.- Performs root cause analysis, develops checklists for typical problems, and creates procedures and internal control changes for problem prevention. - Creates standard operating procedures and user guides and contributes to technical procedural documents before they are published. - Demonstrate creativity in analyzing issues, determining...
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- Adheres to all departmental and property policies and procedures regarding guest service standards. -- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates,...
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- Develops and implements all Margaritaville Casino Resort Bossier City Guest Satisfaction Standards to all guests and all fellow employees.- Attends departmental orientation prior to beginning work in the department.- Creates a positive guest employee experience. Smile. Be helpful and friendly.- Answers questions, takes responsibility to get answers, and anticipates our guests’ needs and problems.- Execution of all food production as determined by the Sous Chef through production sheets.- Practices a “clean as you go” work ethic and utilizes proper food handling techniques (i.e., wearing plastic gloves and proper uniform, including hat and clean kitchen towels).- Prepares the proper amounts of food as requested by the Sous Chef.- Conducts self in a highly professional...
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Responsible for cleaning all jockey, barn and racing area floors, windows, walls, stairs, and elevators.- Responsible for spot vacuuming as required.- Cleaning, disinfecting, and restocking all restrooms in jockey, barn and racing areas.- Mopping floors in restrooms, jockeys’ quarters and other areas as needed.- Responsible for removing all trash and debris from jockey and racing areas. Trash and debris to be deposited in the outside dumpster.- Use of chemicals for cleaning and personal protective equipment.- Ability to read, follow instructions, and understand visual aids.- Must be able to interact with guests and provide guest service according to company standards.- Must always demonstrate ethical and cooperative behavior with...
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Reports to: Food & Beverage SupervisorPrimary Purpose: Assists Wait Staff in providing service to customers. Stocks, removes, and resets dishes, glassware, flatware, table linens and other related restaurant supplies.Responsibilities:- Removes soiled or unused dishes, glassware, flatware, table linens or other related restaurant supplies from customers' tables.- Resets tables as necessary.- Stocks dining areas and assists with table settings.- Serves beverages, refills water, coffee and tea as needed.- Maintains cleanliness and sanitation of dining room areas- Performs other duties as assigned.
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The Jockey Club Member Services Supervisor is responsible for the day-to-day operation of the Jockey Club and the overall experience of its members and guests. This position oversees club staff, maintains membership records and billing, manages member needs and reservations, and ensures the club consistently meets established service and operational standards. The Supervisor works closely with Food & Beverage, Finance, Racing, Marketing, and Guest Services to deliver a professional and consistent member experience. Essential Duties & Responsibilities Member Experience· Deliver exceptional customer service to Jockey Club members and guests.· Build positive relationships with members by anticipating needs and resolving concerns promptly.· Ensure members receive consistent,...
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The Simulcast Wait Staff is responsible for providing friendly, attentive, and efficient food and beverage service to guests enjoying live and simulcast horse racing at Sam Houston Race Park. This position supports the hospitality operations during simulcast hours, ensuring guests receive quality service in a welcoming and professional environment.The ideal candidate is personable, dependable, team-oriented, and comfortable working in a fast-paced hospitality setting. Simulcast Wait Staff should be knowledgeable about menu offerings, attentive to guest needs, and committed to creating an enjoyable experience for racing fans and visitors.Essential Duties & Responsibilities- Greet guests promptly and provide friendly, courteous, and professional service.- Take accurate food and...
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The Jockey Club Wait Staff is responsible for providing exceptional, personalized food and beverage service to members and guests of the Jockey Club, a private, upscale dining and hospitality environment at Sam Houston Race Park. This position represents the highest level of guest service and professionalism, ensuring that every member receives attentive, polished, and knowledgeable service throughout their visit.The ideal candidate is personable, professional, detail-oriented, and comfortable working in an upscale dining environment. Jockey Club Wait Staff should anticipate guest needs, maintain a strong knowledge of menu offerings, and create a welcoming experience that encourages members to return.Essential Duties & Responsibilities- Provide attentive, courteous, and professional...
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- Checks, Cleans and maintains all Silks, towels and helmet covers.- Maintains records of all silks delivered to the jocks room. - Ensures proper silks are hung for each owner for every race.- Responsible for cleaning the jockey’s room between and after races.- Must ensure that Riders report in room at proper time.- Must ensure that Riders have the proper colors and numbers on before leaving the Jocks room.- Must ensure that order, decorum and cleanliness are maintained in the jockey and scale rooms.- Must ensure that no person, other than Racing officials, the Racing Commission and the necessary jockey room attendants, is admitted to the jockey room after two hours prior to the post time of the first race on a day of racing without the consent of the Director of Racing or...
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This position is responsible for the general kitchen cleaning duties including the cleaning and mopping of kitchen floors and trash removal, and re-stocks all supplies/food in the assigned areas. in addition, this position will transport clean service ware and allocate in accordance with event order to supply the function or restaurant. Essential Functions - Maintain the kitchens and equipment in a clean, sanitary and fully operable condition - Operate the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly sanitation of such is maintained, empty trash; implement established safety policies and procedures - Report any faulty equipment to management immediately - Re-stock and replenish buffet areas - Stock the kitchen and restaurant with supplies -...
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General Accountabilities: - Responsible for keeping the dish room, plateware, and overall cleanliness of the kitchen areas. This includes, but is not limited to, cleaning of coolers, floors, equipment, tools, drains, and walls. - The steward must stock all plateware and silverware to all restaurant venues, keeping par levels intact during peak business periods. - Performs periodic maintenance and draining of the dish machine, de-liming, and overall cleanliness of the dish area. - Empty trash bins, collect, and remove waste from the floor, and work surfaces, separate recyclables and properly dispose of grease. - Supplies dishware to food preparation stations as needed; removes soiled dishware and cooking equipment from food preparation stations. - Keeps work area (floor,...
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What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Kitchen Technician, you will:Pay: Starting at $27.00 per hour, depending on experience | Shift: 7:00 am - 3:30 pm- Performs scheduled and nonscheduled repair, maintenance, and installation of machinery, tools, equipment, and/or associated equipment to ensure continuous and safe operation of the property. - Submits requests for expenditures associated with repairs, upkeep, and improvement to the Manager of Facilities. - Directly or indirectly supports all exterior grounds...
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*EARN UP TO $18.00 PER HOUR* What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Casino Cashier, you will:Pay: $16 per hour plus tips (Average: $1.50- $2/hr) | Swing Shift: Starting time varies between 2:00 pm - 6:00 pm End time varies between 10:30 pm - 2:30 am- Distributes monies to gaming guests via check cashing and conversion of coins and gaming checks into currency.- Ensures accountability of all transactions through verification and documentation of exchanges.- Responsible for maintaining all funds entrusted...