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- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards on-site, online, and digitally.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures. Counts down bank or window at end of each shift and reconciles.- Completes all required shift paperwork...
- Explain wagering rules, including betting lines and odds, and procedures to guests.- Efficiently and accurately processes all pari-mutuel wages in the tote system. - Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Write Sports tickets in an accurate and timely manner.- Create and enter player tracking cards.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for...
- Explain wagering rules, including betting lines and odds, and procedures to guests.- Efficiently and accurately processes all pari-mutuel wages in the tote system. - Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Write Sports tickets in an accurate and timely manner.- Create and enter player tracking cards.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for...
- Explain wagering rules, including betting lines and odds, and procedures to- Efficiently and accurately processes all pari-mutuel wages in the tote- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and- Write Sports tickets in an accurate and timely- Create and enter player tracking- Make payments on winning tickets in an accurate and timely manner; verify tickets and- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and- Process cash transactions for gaming customers and employees...
The Player Development Executive is responsible for identifying and recruiting top customers within the retail gaming space. The right candidate for this role is a self-proclaimed whale hunter who has an established book of business and knows the top customers within the industry. They must be driven with skills in building and leveraging powerful internal and external networks, while developing new casino customers and maintaining productive relationships with existing customers, to ensure repeat visits to the ecosystem. Providing exceptional customer experience is in their DNA, and exceeding revenue targets and KPI’s for the organization is non-negotiable. The following and other duties may be assigned as necessary:- Carry an existing book of business outside of PENN network-...
General Accountabilities: - Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks. - Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts. - Accounts for all transactions and balancing of books to ensure accuracy of casino revenue. - Handles all guest questions and concerns to provide exceptional guest service. - Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary. - Effectively communicate the benefits of Players Club membership to all guests. -...
Essential Duties And ResponsibilitiesThe following and other duties may be assigned as necessary:- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in acquisition of new players through the...
- Responsible for supervising staff and the overall daily management of a designated shift.- Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. -...
- Safeguard company assets. Oversee entire Casino Services operation including payroll, cost control, scheduling of cashiers, compliance of internal controls, state and federal regulations. Maintain a high level of guest service in all duties performed. - Must maintain the strictest confidence of any and all confidential information disclosed by any Cactus Petes entity. - Adhere to established department and property policies and procedures regarding guest service standards. - Coach, monitor, and develop team members for improved performance. - Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals. - Responsible for the movement and protection of company funds. - Maintain communication with all departments, Team...
Summary:Supports the oversight of Cashier and Player Services operations during assigned shifts, ensuring compliance, efficiency, and exceptional guest service. Key Responsibilities:- Enforces internal controls, credit policies, and departmental procedures.- Maintains working knowledge of accounting systems related to cage and player services.- Promotes guest satisfaction and teamwork aligned with service quality standards.- Assists Shift Manager in supervising, scheduling, and monitoring cage activities.- Maintains personnel documentation (attendance, evaluations, disciplinary actions, etc.).- Authorizes credit within approved limits.- Oversees Player Services Cashier, Main Bank, Marker Bank, Fill Bank, and kiosk operations.- Safeguards company assets and completes...
- Supervises the daily operation of the player services and cage operations and ensures the accurate reporting of all activities while remaining compliant with all applicable local, state and federal laws as well as company internal controls and department policies. - Maintains thorough knowledge of the player tracking system, internal Controls and policies/procedures, and makes suggestions for improvement. - Responsible for coaching, counselling and developing subordinates to their fullest potential. - Responsible for securing the integrity of all assets and overseeing the balancing of all cage banks - Communicates pertinent information to staff in a timely fashion. - Runs reports and verification information for patron Credit line requests in accordance with directive of the...
- Develops a thorough understanding of player's club and remains current on all promotions and events.- Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.- Operates with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU's and Coin Max.- Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.-...
General Accountabilities: - Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks. - Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts. - Accounts for all transactions and balancing of books to ensure accuracy of casino revenue. - Handles all guest questions and concerns to provide exceptional guest service. - Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary. - Effectively communicate the benefits of Players Club membership to all guests. -...
- Ensure interactions with internal and external guests follow the guidelines of the “Eye, Hi Good-bye” Program.- Maintains balanced cashier's station. - Process cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)- Be knowledgeable and comply with Title 31 regulations.- Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions.- Works the main bank as assigned. - Answers phone calls with proper phone etiquette. - Complies with state, company, department policies and regulations. - Assists supervisors and co-workers as needed. - Other...
General Accountabilities: - Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks. - Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts. - Accounts for all transactions and balancing of books to ensure accuracy of casino revenue. - Handles all guest questions and concerns to provide exceptional guest service. - Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary. - Effectively communicate the benefits of Players Club membership to all guests. -...
- Maintains a balanced cashier's till - Process cash transactions for casino customers and employees, including, but not limited to: cashing TITO tickets, casino chips, Lottery tickets, personal checks, travelers cheques, processing currency exchanges, cash advances and other cash equivalents - Comply with Title 31 regulations - Enroll guests into Players Club, maintainaccurate player tracking information, and assist the Marketing Department with all casino promotions to aid with exceptional guest experience - Coordinates with Main Bank as needed - Complies with state, company, department policies and regulations - Report suspicious behavior, flagged patrons and possible intoxicated guests to a member of management - Assist with training new team members - Properly...
- Maintains a balanced cashier's till - Process cash transactions for casino customers and employees, including, but not limited to: cashing TITO tickets, casino chips, Lottery tickets, personal checks, travelers cheques, processing currency exchanges, cash advances and other cash equivalents - Comply with Title 31 regulations - Enroll guests into Players Club, maintainaccurate player tracking information, and assist the Marketing Department with all casino promotions to aid with exceptional guest experience - Coordinates with Main Bank as needed - Complies with state, company, department policies and regulations - Report suspicious behavior, flagged patrons and possible intoxicated guests to a member of management - Assist with training new team members - Properly...
- Providing administrative support and performing general duties - Prepare and type correspondence, reports, forms, charts and graphs as needed - Ensure competency of work from the standpoint of grammar, composition, and format - Assist with departmental files and records as required - Place, accept and screen telephone calls and refer calls to others as appropriate - Receive, open, and distribute incoming mail and documents - Able to operate fax machines and photocopiers - Must have the ability to operate a postage meter and ensure correct postage and date is stamped on letters and packages - Make copies for department as requested in a timely manner according to established quality standards - Responsible for departmental purchasing, management/inventory of...
- Verify all paperwork is accurately completed prior to sending to accounting/audit.- Verify funds received and disbursed to other departments.- Ensures that all local, state and federal rules and regulations are followed.- Maintain security and accountability over all funds, to include chips, coins, cash currency, and paperwork- Ensures that all company and departmental policies and procedures are followed. - Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Performs the duties of the Cashiers or Main Bankers when needed.- Provides supervision to Player Services Reps I, II, and III. - Any and all duties as assigned by your Assistant Shift Manager or Above.
- The incumbent on this position is responsible foraccurate accountability of the cashier department activity - Performance in this position must be pleasant, efficient, an honest manner at all times - Will also be responsible for accurately completing and updating electronic MTL/MIL and chip bank - Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Supervisor or above - This position must be able to perform Cashier duties as needed - Understands department objectives, standards, and guidelines - Possess thorough knowledge of casino policies for all cashier areas - Maintain security and...
