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- Responsible for supervising staff and the overall daily management of the EVS employees and departments.- Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and...
- Operates carpet shampooer and buffer.- Ensures appropriate chemicals are used when cleaning and mixes appropriate chemicals.- Responsible for moving furniture and cleaning of assigned area.- Maintains and cleans machines after use.- Reports any problems to Environmental Housekeeping Supervisor.- Adheres to all company policies and procedures.- Mops, scrubs, rinses and polishes hard floors.- Moves, rearranges and cleans furniture.- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums.- Recognizes and uses appropriate chemicals.- Responsible for providing exceptional Red Carpet Customer Service to all guests.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for Front Desk operations overnight, including overseeing Front Desk Agents, Telecommunications, and Bell staff in the performance of their duties.- Provides direction and support for all team members in order to achieve departmental goals and objectives.- Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards.- Oversees customer check-in/check-out.- Conducts all cash handling in accordance with established policy and monitors variances daily.- Monitors telephone communication via call monitoring system.- Authorized to verify pre-approved room comping levels and...
- Responsible for fostering a fun environment - Operates carpet shampooer and buffer - Ensures appropriate chemicals are used when cleaning and mixes appropriate chemicals- Responsible for moving furniture and cleaning of assigned areas- Maintains and cleans machines after use- Reports any problems to EVS Supervisor- Adheres to all company policies and procedures- Mops, scrubs, rinses and polishes hard floors- Moves, rearranges and cleans furniture- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums- Recognizes and uses appropriate chemicals- Responsible for providing exceptional Red-Carpet Customer Service to all guests
- The Engineer IV performs a variety of advanced journey level, lead and/or specialized trade tasks which could include upholstery, electrical, plumbing, HVAC, carpentry kitchen equipment and general maintenance; may act as a lead worker for assigned shift and ensure assignments are distributed and completed; performs duties with minimum or no supervision; provides advanced support duties to higher level management staff; and performs related tasks within area of assignment.- Maintains buildings by performing major routine plumbing, electrical, carpentry, kitchen equipment and HVAC maintenance.- Receives work assignments via HotSOS, executes assignments and completes work orders as directed.- Notifies Maintenance Supervisor or Manager concerning needs of major repairs or additions...
-Works as a member of a dishwashing crew ensuring soiled items are placed in proper racks or containers which carry them through a dishwashing machine. -Inspects, removes, and properly stores all clean items from the dishwashing machine. -Washes steam kettles, tilt fryers, and food preparation equipment too large to put in dishwashing machines. -Washes pots, pans and traps; maintains neat appearance of working areas and cleaning equipment storage areas. Washes, rinses, and sanitizes all dishware and utensils -Supplies dishware to food preparation stations as needed; removes soiled dishware and cooking equipment from food preparation stations. -Keeps work area (floor, machine, shelving, carts, etc.) clean at all times. -Performs miscellaneous duties, such as polishing silver,...
SCOPE AND MAIN PURPOSE OF JOB: - The Paddock Attendant works at various times according to the racing schedule. - The attendant is responsible for cleaning and maintaining the race paddock stalls, commission stalls, locker rooms and the outside grounds. - They maybe assigned other various task from time to time. FUNCTIONS AND RESPOSIBILITIES:- Be familiar with location and number of stalls used in the paddock- Maintain a clean and safe environment in the paddock- Clean commission stalls and empty out stalls in the paddock- Assist with pad collection, cleaning pads and distribution of pads as directed
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection and game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to...
SUMMARYAs a Painter, you will be responsible for completing various indoor and outdoor paining projects throughout our facility. The ideal candidate will have a strong attention to detail and the ability to work independently to deliver high-quality craftsmanship. - Execute both interior and exterior painting projects - Preparing walls and other surfaces before painting using fillers such as putty and plaster to repair holes and cracks - Mixing and matching paint, stain and other finishes to job specifications - Applying paint, stain and other finishes to paint surfaces using paintbrushes, rollers or sprayers - Using a line painter to stripe parking lot spots - Using painting tools such as brushes, rollers, sprayers, putty knives, and tapes. - Removing and...
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Produces Pastry/Bakery items for F&B outlets. Follows all prep lists and ensures kitchen is stocked and ready for service. - Responsible for supporting compliance to departmental budgets. - Assists in developing menu changes to ensure variety and food quality. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Works closely with Executive Hosts, VIP Casino Services, and Players Club to ensure superior guest satisfaction.- Greets Players Club guests in a courteous and friendly manner and explains amenities and features.- Resolves customer service issues according to established guidelines.- Provides information on all aspects of the property’s services and facilities.- Explains the benefits and issuance of the Penn Play card.- Builds and retains customer relations for our 4- and 5-Star guests.- Awards customer complimentaries based on gaming action and program guidelines.- Acts as greeter for bus line runs and charter groups as directed.- Performs all other related and...
- Responsible for supervising and managing staff in the Table Games Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the...
General Accountabilities: - Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests. - Prepares pizza out of our menu and based on customer orders.- Make fresh pizza sauces such as tomato, pesto, and white cream.- Wash and chop vegetables; cut, slice, and grill meats.- Execution of all food production as determined by the Sous Chef through production sheets. - Practices a “clean as you go” work ethic and utilizes proper food handling techniques (i.e., wearing plastic gloves and proper uniform, including hat and clean kitchen towels). - Creates a positive guest employee experience. Smiles and is helpful and friendly. - Knowledge of cooking techniques such as cutting, dicing, baking, roasting, braising,...
- Responsible for assisting with supervision of staff and the overall daily management of a designated shift in the Sportsbook department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Shares responsibility for the overall integrity of daily operations on assigned shift.- Closes out tellers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.- Sends out daily reports as required.- Verifies cash drawers, completes reports, rate casino customer activity, and monitor sports book for suspicious activity.- Prepares and stocks all the daily sports sheets. - Explains wagering rules, including betting lines and odds, and procedures to...
- Explain wagering rules, including betting lines and odds, and procedures to guests.- Efficiently and accurately processes all pari-mutuel wages in the tote system. - Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Write Sports tickets in an accurate and timely manner.- Create and enter player tracking cards.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for...
Essential Responsibilities:- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards on-site, online, and digitally.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures. Counts down bank or window at end of each shift and reconciles.- Completes...
- Maintain balanced cashier’s station.- Process cash transactions for gaming customers and employees (Includes cashing TITO tickets, personal checks, markers, traveler’s checks, lottery tickets, exchange currency, and processing cash advance transactions).- Process expanded cashing lottery tickets through the lottery site, $600-$5,000, and any applicable paperwork.- Offer and process applications for the mychoice Mastercard credit card.- Be knowledgeable and comply with Title 31 regulations.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Enroll patrons into mychoice, issue patrons mychoice player cards, maintain accurate player tracking information, answer questions about patron’s accounts, and assist the Marketing...
- Must be at least 21 years of age- Must posess a high school diploma or equivalent- Efficiently and accurately processes all pari-mutuel wages in the tote system. Explain wagering rules, including betting lines and odds, and procedures to guests.- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Write Sports tickets in an accurate and timely manner.- Create and enter player tracking cards.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Maintain and reconcile...
- Explain wagering rules, including betting lines and odds, and procedures to- Efficiently and accurately processes all pari-mutuel wages in the tote- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and- Write Sports tickets in an accurate and timely- Create and enter player tracking- Make payments on winning tickets in an accurate and timely manner; verify tickets and- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and- Process cash transactions for gaming customers and employees...
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Reports to guest inquiries and reports issues to Manager for guest recovery.- Assists in preparing/review of currency transactions reports.- Verifies...