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- Delivers superior internal and external guest service following the ACES customer service model; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.- Patrol the hotel tower, porte cochere, and team member and guest parking lots on foot, bike, or in company vehicles.- Warn persons of rule infractions or violations, and apprehend or evict violators from premises. Report unsafe or hazardous conditions.- Assist patrons and employees on directions and proper procedures.- Drive company vehicles to transport individuals to specified locations or to patrol company property.- Write...
- Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credits.- Oversee customers entering & exiting: provide crowd control, direct traffic, check I.D., check for bottles and other items not allowed on Casino floor.- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.- Assist with table and slot drops.- Observe soft count crew doing the slot drop and transports funds to soft count room.- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.- Monitor...
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified...
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified...
The Security Assistant Shift Manager is responsible for supervising staff and the overall daily management of a designated shift in the security department. ESSENTIAL RESPONSIBILITIES - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager- Serves as the Security Manager on duty in the absence of the Security Shift Manager- Enforces internal control policies and procedures including but not limited to underage gambling and drinking laws- Maintains safety and inspections reports for the property- Conducts regular Security...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for Hollywood Casino Tunica:- Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with...
- Responsible for managing the daily operations and directing the activities of the Security department to ensure goals and objectives are achieved - Maintains and keeps updated list of trespassed guests - Administers training programs for assigned personnel that will ensure effective security of gaming and money handing experience - Responsible for the preparation and coordination of the annual budget, including the monitoring of facilities and expenses - Develops implements and maintains required internal and external reporting procedures. Cooperates with federal, state and local law enforcement agencies of mutual concern - Responsible for providing exceptional Red Carpet Customer Service to all guests
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Maintain, through supervision and direct observation, a continuous awareness of all property activity. Respond appropriately to any incidents and or service needs.- Adheres to scheduling and coordinates with shift manager any scheduling concerns, with attention to guest satisfaction.- Conduct regular security post inspections- Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards.- Transfers Table Games fills and credits.- Prepare security incident reports and maintain security logs.- Maintain all current...
- Supervisors are employed to direct security staff in the performance of their daily duties and responsibilities. - Ensures consistent external and internal customer service goals are being achieved.- Ensures a safe environment for our guests and employees is being maintained.- Responsible for providing guidance and daily supervision to staff in the department.- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Enforce internal control policies and procedures.- Enforce underage gambling and drinking laws.- Maintains safety and inspection reports for the property.- Conduct regular security post...
- Makes daily and weekly inspections of safety conditions in the complex and make the necessary notifications of departments to take corrective action in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. Monitor life safety equipment in the Fire Command Center. - Conducts inspections, in accordance with procedures, to ensure equipment, i.e., smoke detectors and fire extinguishers, are in proper working order. - Responsible for monitoring the main employee/service entrance to the complex and for ensuring that only individuals with the appropriate authorization or credentials enter the back of the house area. - Responsible for issuing temporary access credentials to vendors and other visitors as needed. - Watches for and...
- Performs and completes all duties necessary to comply with PGCB mandated requirements, which include but are not limited to, gaming related drops, card and dice reconciliation, inspection, cancelation and destruction, re-issuance of poker cards, transport locked chip carriers and documents to and from the Chip Bank.- Through alertness, diligence, specified procedures and proactive attention to potential danger and security risks, the security officer shall protect our guests, our property and our staff from harm or loss.- Patrol, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned security post, in order to oversee the comfort, safety and security of our guests. - Examine various points of entry to determine that they are...
- Provides Security coverage necessary to ensure that adequate protection is provided for the safety and assets of all internal and external guests on property, as well as for the Company. - Provides security for bank escorts and other movement of money on the casino floor; Performs chip fills to table games; provides escorts to guests as requested. - Assists the Security Supervisor in maintaining order on the casino floor by providing backup when needed in confrontations; ensures that minors are not on the casino floor by conducting identification checks; covers posts and assignments when needed. - Provides information to guests concerning locations and special events.
- This position is responsible for providing superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events - Maintain public order and enforcing safety rules- Protecting property and assets- Investigate disturbances in the hotel, casino, or racing areas - Create fun and excitement with the customer
- Promote and maintain all steps of the ACES program with each patron and employee you may meet. - Greet all guests and assist our guests as necessary to ensure their satisfaction and return to the casino. - Provide security on assigned security posts: maintain high visibility; handle problem situations; watch for safety hazards; aid in medical situations if required. - Patrol buildings and grounds of the facility as directed. - Stand watch at assigned security posts in order to oversee the comfort, safety and security of our guests. - Provide security escorts for all monetary transfers, fills, and credits. - Assist customers: give directions, call cabs, assist with car trouble, etc. - Provide special assistance to disabled patrons as necessary. - Monitor all entry and exit from soft...
- Provide patrol services to the casino area, parking lot, and any auxiliary areas as deemed necessary looking for suspicious or undesirable patrons, minors, and/or safety hazards.- Prepare appropriate detailed reports on security related incidents occurring on company property. - Transport, provide escort service and verify funds for the transfer of money, chips, or tokens when necessary.- Respond to disturbances and alarms and provide or dispatch appropriate medical services or other services as needed for gaming patrons or team members.- Be alert for any criminal activity such as schemes by patrons or team members stealing from or cheating the casino.- Must be able to work flexible hours including evenings, weekends, holidays and extended hours for business demands.
Reports to: Director of SecurityPrimary Purpose: Responsible for the safety and security of guests and employees. Responsibilities: - Ability to remain calm in emergency situations and have good oral and written communication skills.- Maintain order in an assigned area. This includes being alert for safety hazards, accidents, disorderly conduct, thefts, guests needing assistance etc. If any incidents occur, notifies supervisor immediately.- Provides public relations assistance by giving directions or aid in certain situations.- Prepares Daily Activity and Incident Reports covering all activity and incidents during the shift.- Other duties as assigned
- Performs and completes all duties necessary to comply with PGCB mandated requirements, which include but are not limited to, gaming related drops, card and dice reconciliation, inspection, cancellation and destruction, transport locked chip carriers and documents to and from the Chip Bank. - Through alertness, diligence, specified procedures and proactive attention to potential danger and security risks, the security officer shall protect our guests, our property and our staff from harm or loss. - Patrols, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned security post, in order to oversee the comfort, safety and security of our guests. - Examines various points of entry to determine that they are secure. - Conducts...
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the racetrack surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the...
General Accountabilities: - Provides protection for the casino, all employees, guests, and company assets. - Guards all transfers of monies and chips on the casino floor as well as the physical transportation of fills and credits. - Responsible for adherence to health, fire, and safety regulations; identifies potential safety hazards and reports such to the appropriate personnel. - Supports and maintains the Margaritaville Resort Casino courtesy guidelines and promotes outstanding guest service. - Assist with disturbances and intoxicated guests as needed. - Always promote safety and confidentiality. - Perform and complete all duties necessary to comply withMargaritaville’s mandated requirements, which include but are not limited to, gaming-related drops, card and dice...
- Adheres to all departmental and company policies and procedures regarding guest service standards. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. - Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). - Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are...
