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- Directly supervises slot operations and monitors all related services affecting the department on an assigned shift - Promotes guest development - Counsels, guides and coaches personnel in the proper behavior performance of duties - Administers evaluations, performance reviews and merit compensation within established guidelines - Maintains work schedules for assigned personnel - Ensures efficient staffing levels managing hiring, promotion, demotions and termination decisions - Ensures guest recognition and development are primary duties for all personnel - Maintain the highest standard of customer service and integrity in the slot department - Ensure all teams members adhere to department policies, procedures, internal controls and gaming regulations - Ensure all...
- Verifying jackpots and filling out paperwork - Responsible for customer relations. - Performing minor repair to slot machines - Handles customer relations and minor customer disputes - Ensures the safety and security of all guests and employees - Other duties as assigned. - Use of screwdriver, hand-held radio, and other slot related supplies
- Promote and maintain all steps of the ACES Customer Service program with each patron and employee you may come in contact with.- Uses exceptional interpersonal skills to provide outstanding customer service to external and internal guests.- Maintains a high level of productivity.- Communicates openly with others to aid in the smooth operation of the gaming facility.- Pays close attention to detail by accurately completing paperwork and ensures the volume of work produced in the relation to reasonable expectations.- Must have basic computer skills. This position uses the computer for ACSC functions. - Other duties may be assigned.
- Encourages and gets results from peers/players to have fun.- Proactively encourages players to have fun and enhances players’ experience.- Responsible for recognizing and explaining simple TicketOut/Ticket in jams.- Proactively celebrates and encourages Publicity releases for appropriate jackpots.- Actively looks for players who have questions and/or issues with games.- Encourages the priority of lights: 1) Change, 2) Ticket Fills, 3) Jackpots, all of which are mandated by tier status 1) icon, 2) Executive Producer, 3) Producer, 4) Celebrity, 5) Marquee, and then 6) Non-Card utilization.- Ensures that the player receives all around great service.- Actively patrols sections/floor looking for interaction opportunities.- Works the floor with a sense of urgency, answering...
This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests.- Make change for guests as requested.- Count change wallet at start and end of shift.- Payout jackpots to winning guests and complete required logs.- Complete necessary tax forms for qualifying jackpots.- Perform minor repairs on slot machines.- Check and replenish TITO tickets as necessary.- Maintain excellent Guest Service while conducting self in professional manner.- Assist guests with questions or direct to appropriate party.- Must be able to stand and/or walk for extended periods of time.- Other duties as assigned.
This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests.- Make change for guests as requested.- Count change wallet at start and end of shift.- Payout jackpots to winning guests and complete required logs.- Complete necessary tax forms for qualifying jackpots.- Perform minor repairs on slot machines.- Check and replenish TITO tickets as necessary.- Maintain excellent Guest Service while conducting self in professional manner.- Assist guests with questions or direct to appropriate party.- Must be able to stand and/or walk for extended periods of time.- Other duties as assigned.
- Schedule: Open Availability; hours depend on business needs. Expect working days on weekends. Responsible for circulating through an assigned area of the casino floor along with other team members to monitor guest service; handle all guest questions, problems, and requests in order to assist in reaching profitability, guest satisfacation, workforce strength, and compliance goals. - Ensure all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance with departmental standards. - Handle the payment of all manual, hand-paid slot machine jackpots. - Answer questions related to slot machines as well as general property information. - Promote features of the Slot Player's Club and assist in...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides cash handling service to casino patrons. - Responsible for assigned casino funds and proper handling of funds exchanges.- Responds to service lights on slot machines, service calls from Dispatch, and helps all guests needing change or other assistance.- Responsible for working Dispatch as needed and following all Dispatch procedures. - Notifies appropriate staff members to render assistance outside the scope of established responsibilities.- Ensures that slot machines are operating properly, and all procedures are executed according to company policy.- Performs minor slot machine repairs not requiring a Slot Technician. - Assists patrons with general questions...
- Maintain cleanliness and timeliness standards established by the property anddepartment.- Responsible for meeting guest’s needs or getting them in contact with the appropriate personnel for beverage service, snacks, request for comps, or capping machines.- Adhere to slot department policies and procedures.- Be responsible for the proper taxation on slot jackpots and collecting proper forms of identification from the guests. - Safeguard company assets.- Assure the proper functioning of slot machines.- May sell or make change for guests.
- Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they...
- General maintenance, troubleshooting and repair of Slot Machines and SMS equipment - Respond to any machine malfunctions on the casino floor in a timely manner - Communicate with Tech level II or higher any machine malfunctions they are unable to fix - Effectively communicate with the slot operations team and fellow technicians - Assist customers with questions and complaints regarding slot machines. Provide answers, explanations and rectify problems as appropriate - Provide a high level of customer service to guests and team members - Understand and adhere to departmental and companySOPs - Complete required training and development objectives within assigned time frame - Projects a positive attitude and image at all times - Collaborate and work within a...
- Responsible for supervising and managing staff in the Slots department.- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. -...
- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for the repair, maintenance, and general operating condition of slot machines. - Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. - Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance. - Utilizes shop machines to fabricate standard or routine parts. - Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either. - Responsible for the machine initial fills. - Assists in jackpot payouts and the verification process. - Responsible for the inspection, installation, and removal of slot machines. -...
The following and other duties may be assigned as necessary: - Installs,troubleshoots, tests and maintains electronic components, sub-systems and systems required for efficient and continuous conduct of casino operations. - Inspects and tests assigned equipment, noting all defective parts and makes recommendation for correction. - Utilize resources available to research and troubleshoot unforeseen issues that may arise. - Makes required adjustments and repairs to electronic and electro-mechanical equipment as assigned to maintain maximum efficiency. - Performs preventative maintenance to slot machines on the floor or in the slot shop& all of their associated components. - Assists with the monthly count of the parts inventory and request orders at the appropriate...
Repair, maintain and monitor all electronic gaming devices and equipment. Perform board level electronics repair on monitors, CPUs, power supplies, and other electronic components. Execute slot projects. Provide amazing guest service. Essential Functions - Maintain a positive and outgoing attitude at all times. - Provide amazing guest service. - Move, convert, clean and maintain machines on casino floor. - Troubleshoot and repair machines on casino floor. - Responsible for repair of Slot peripheral systems. - Provide hands-on training to other slot personnel on all gaming devices and related tracking systems. - Repair all monitors, MPU Boards, i/O boards, power supplies, button panels, and driver boards. - Repair and rebuild all mechanical and electronic slot game components. -...
The following and other duties may be assigned as necessary: - Installs,troubleshoots, tests and maintains electronic components, sub-systems and systems required for efficient and continuous conduct of casino operations. - Inspects and tests assigned equipment, noting all defective parts and makes recommendation for correction. - Utilize resources available to research and troubleshoot unforeseen issues that may arise. - Makes required adjustments and repairs to electronic and electro-mechanical equipment as assigned to maintain maximum efficiency. - Performs preventative maintenance to slot machines on the floor or in the slot shop& all of their associated components. - Assists with the monthly count of the parts inventory and request orders at the appropriate...
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary for all casino operations at Hollywood Casino Tunica and 1st Jackpot Casino: - Responsible for supervising and managing staff in the Slot Tech department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer...
- Responsible for the overall repair and maintenance of all Electronic gaming devices. - Performs major and minor, scheduled and nonscheduled repairs on slot machines- Maintains accurate records identifying repairs of department equipment in accordance with department policies and procedures - Promotes positive public relations internally and externally - Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service - Verifying and repairing all related gaming equipment- Responsible for customer relations. - Performing repair to slot machines - Handles customer relations and minor customer disputes - Ensures the...
- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians - Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures - Performs technician job responsibilities throughout shift - Presents oneself as a Credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned
- Diagnose and repair all technical problems associated with slot machines and related equipment. - Perform routine maintenance on all slot machines and related equipment per manufacturer's specifications. - Diagnose and repair all technical problems associated with ACSC slot system and the central control computer server system. - Install, remove, and modify slot machines and related equipment as directed, including full preparation of slot machines for play. - Generate computer reports relating to slot performance and maintenance, as required. - Assist with guest service problems and inquiries. - May serve in the capacity of a traveling VGT Technician or Service Technician if needed. - Approve/witness slot jackpots in accordance with Internal Control 465a.26.
