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- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards on-site, online, and digitally.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures. Counts down bank or window at end of each shift and reconciles.- Completes all required shift paperwork...
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- Responsible for supervising and managing staff in the Player Development department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Develop and mentor Player Development staff ensuring that they deliver over the top guest service while ensuring the Host Team meets sales goals on a quarterly basis. - Develops and implements VIP player programs/events to create guest...
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Operates assigned bank or window according to procedure.- Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.- Opens new player accounts, issues replacement cards, and merges duplicate accounts.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes...
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General Qualifications:- Adheres to all departmental and property policies and procedures regarding guest service standards.- Operates assigned bank or window according to procedure.- Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.- Opens new player accounts, issues replacement cards, and merges duplicate accounts.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.-...
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- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Assists in conducting investigations into variances, violations of internal controls, and violation of reporting requirements.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and...
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- Maintain thorough knowledge of player tracking system and its components and suggest improvements- Responsible for coaching, counseling and developing the Player Services Agents and Bus Greeters to their fullest potential- Develop employee retention programs for operational areas- Oversee bi-weekly payroll for Players Area- Participate in promotional activities of the Marketing Department- Work with the Database Administrator to ensure the integrity of player information maintained in the database- Oversee the fulfillment of patron requests for information on a daily basis- Field guest complaints and inquiries- Process purchase orders and check requests for the Players’ Area- Communicate all promotion and event details in a timely manner- Coordinate event details...
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- Responsible for supervising staff and the overall daily management of a designated shift.- Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. -...
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- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they...
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- Responsible for supervising staff and the overall daily management of a designated shift.- Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. -...
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- This position qualifies for a $1,000 Sign-On Bonus. This bonus is not valid for any former Cactus Petes team members or current team members.- Safeguard company assets. Oversee entire Casino Services operation including payroll, cost control, scheduling of cashiers, compliance of internal controls, state and federal regulations. Maintain a high level of guest service in all duties performed. - Must maintain the strictest confidence of any and all confidential information disclosed by any Cactus Petes entity. - Adhere to established department and property policies and procedures regarding guest service standards. - Coach, monitor, and develop team members for improved performance. - Issuing timely performance evaluations on subordinates and offering guidelines and resources...
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Reports to: Guest Services ManagerPrimary Purpose: Operate Players' Lounge Service DeskResponsibilities:- Provide friendly and knowledgeable customer service.- Sell betting carrels and manage seating map of Players' Lounge- Handle and resolve any customer needs or problems in Players' Lounge- Administer basic procedures for Park Rewards program- Turn televisions on and off; adjust channels as necessary- Sell programs and other racing related periodicals when required- Neatly and accurately complete inventory and till sheets.- Have a thorough knowledge and understanding of Park services, promotions and events.- Assist other department personnel as directed.- Keep work area clean and neat, Display products as directed.- Attend meetings and training sessions as...
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- Reconcile and balance all transactions completed in our back of house vault areas including but not limited to Main Bank, Chip Bank, Marker Bank and TR.- Responsible for maintaining designated vault increases and decreases to inventory- Able to count and refill the cassettes to be used in our cash dispensing and cash recycling units- Perform all financial escorts needed to ensure efficient operations- Replenishing and collecting funds from our cash recycling and cash dispensing units- Use our cash and coin sorting units to organize and redistribute funds- Troubleshoot and manually fix any issues that may occur with our cash recycling, cash dispensing units, cash sorting and coin sorting units- Able to assist other Team Members if needed or if Player Services Management is...
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- Exchange tickets for cash- Exchange cash equivalents for front money deposits- Exchange approved checks for cash- Answer patron questions and provide solutions with a professional demeanor- Provide professional representation at internal and external meetings and events- Ensure interactions with internal and external guests follow the guidelines of the Mychoice reward program.- Performs other duties as may be assigned by department and/or company management.- Follows all cleaning, sanitation and PPE position specific guidelines.
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- Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of...
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General Accountabilities: - Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks. - Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts. - Accounts for all transactions and balancing of books to ensure accuracy of casino revenue. - Handles all guest questions and concerns to provide exceptional guest service. - Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary. - Effectively communicate the benefits of Players Club membership to all guests. -...
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- Maintains a balanced cashier's till - Process cash transactions for casino customers and employees, including, but not limited to: cashing TITO tickets, casino chips, Lottery tickets, personal checks, travelers cheques, processing currency exchanges, cash advances and other cash equivalents - Comply with Title 31 regulations - Enroll guests into Players Club, maintainaccurate player tracking information, and assist the Marketing Department with all casino promotions to aid with exceptional guest experience - Coordinates with Main Bank as needed - Complies with state, company, department policies and regulations - Report suspicious behavior, flagged patrons and possible intoxicated guests to a member of management - Assist with training new team members - Properly...
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- Explain wagering rules, including betting lines and odds, and procedures to- Efficiently and accurately processes all pari-mutuel wages in the tote- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and- Write Sports tickets in an accurate and timely- Create and enter player tracking- Make payments on winning tickets in an accurate and timely manner; verify tickets and- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and- Process cash transactions for gaming customers and employees...
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- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensures interactions with internal and external guests follow the guidelines of the Red-Carpet Customer Service Program.- Maintains balanced cashier's station.- Processes cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, and travelers’ checks, exchanging currency, and processing cash advances).- Knowledgeable of and complies with Title 31 regulations.- Enrolls patrons into Players Club, issues patrons Players Club cards, maintains accurate player tracking information, and assists the Marketing...
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- Have knowledge of casino Players Club program to enroll new guests in the program.- Maintain a working knowledge of the Players Club, cashier’s cage, as well as larger casino facility including promotions and special events to effectively communicate with guests.- Count into cash drawer (as needed) or open cash dispenser window and all corresponding programs.- Complete cash transactions including, but not limited to, TITOs, chip redemptions, cash advances, check cashing, digital wallet deposits/withdrawals, PA lottery tickets, slot jackpots, casino credit, Coinstar receipts, even cash exchanges, and sportsbook payouts.- Responsible for maintaining drawer inventory throughout and balancing at the end of shift.- Responsible for understanding all aspects of FINCEN and AML...