Click column header to sort
- Responsible for providing excellent customer service for all casino guests playing a Smart Pit Electronic Table Game (Smart ETG). This includes but is not limited to proactively explaining the Smart ETG rules, anticipating guest needs, and how to play, answering questions about the property or loyalty reward program.- Responsible for maintaining and upkeep of knowledge regarding the Smart ETG Pit games, property, loyalty reward program, and anything related to the property. - Serves as a Smart ETG Ambassador for the property by creating an entertaining and positive guest experience within policies and procedures. - Ensures work area is always clean. - Responsible for accurately collecting and recording Smart ETG game information. - Responds to guest needs according to...
Summary: Responsible for the collection and count of slot cash cans from the gaming floor and the subsequent cash and ticket count conducted in the count room in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. Safeguard casino assets at all times. Count Team members are paid hourly, working Mondays and Fridays as well as the first of the month. Count team members shift length will vary based on business volume and will regularly be longer than an 8 hour shift. Essential Duties And Responsibilities: - Promote and maintain all steps in the Red Carpet Customer Service program with each casino guest and fellow employees you come in contact with using S.T.A.R.S. - Exchange “hot” slot cans for “cold” slot cans through a process of...
We are seeking a talented Software Engineer to join our engineering team. The ideal candidate will have strong experience building scalable REST web services, working with cloud infrastructure, and implementing robust data persistence solutions. You will play a key role in designing, developing, and maintaining APIs that power our applications and serve our growing user base.Roles and Responsibilities- Design, develop, and maintain RESTful web services using PHP- Build scalable and performant API endpoints following industry best practices- Implement proper API versioning, documentation, and deprecation strategies- Ensure API security through authentication, authorization, and data validation- Implement CI/CD pipelines for automated testing and deployment- Deploy and manage...
- Responsible for providing guidance and daily supervision to staff in the department. - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant; follows all prep lists and ensures kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with...
- Supports and implements company initiatives. - Conducts all business activities in compliance with Company Policy and Procedures, Collective Bargaining Agreements, and all State and Federal regulations and internal controls. Ensures compliance within the department.- Promote and maintain all steps of the Company's Customer Service program with each patron and employee you come in contact with.- Effectively respond to Supervisor’s requests in all areas of customer interaction and customer concerns. - Holds pre-shift meetings daily. - Participates as part of the management team, in interviewing, hiring, and promotions. - Participates in budget planning process. - Conducts business within approved budget. - Supervises the kitchen staff in preparation and production,...
- Responsible for providing guidance and daily supervision to staff in the department. - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant; follows all prep lists and ensures kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with...
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Produces menu items as listed in each restaurant; follows all prep lists, and ensures kitchens are stocked and ready for service. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with maintaining...
- Ability to follow all recipes and control procedures.- Responsible for maintaining consistent attendance and performance records.- Maintain food cost within budgeted parameters.- Control portion size, minimize waste, and present menu items according to specifications.- Maintain a clean and sanitary area at all times in full accordance with ServSafe guidelines and Pennsylvania state regulations.- Prepare weekly schedules and control labor costs.- Educate, train, and manage Cooks to follow policies and standards.- Maintain positive guest relations.- Communicate with other culinary supervisors and managers to ensure efficient service and properly prepared food.- Perform all culinary job functions within immediate area when necessary.
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Produces menu items as listed in each restaurant; follows all prep lists, and ensures kitchens are stocked and ready for service. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists...
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Develop, maintain and manage training programs.- Oversee and direct the preparation of food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food and beverage products with an emphasis on creation of pastry...
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Produces menu items as listed in each restaurant.Follows all prep lists and ensure kitchens are stocked and ready for service. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer...
- Supervises and coordinates activities of cooks and related staff in preparing and presenting menu items according to standard recipes. Maintains a clean and safe work environment by ensuring all equipment and supplies are in keeping with the standards and expectations of Hollywood Casino at Penn National Race Course in order to assist in reaching profitability, guest satisfaction, work force strength and compliance goals. Provides encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests.- Ability to follow all recipes and control procedures. - Responsible for maintaining consistent attendance and performance records....
- Ability to follow all recipes and control procedures.- Responsible for maintaining consistent attendance and performance records.- Maintain food cost within budgeted parameters.- Control portion size, minimize waste and present menu items according to specifications.- Maintain a clean and sanitary area at all times in full accordance with ServSafe guidelines and Pennsylvania state regulations.- Prepare weekly schedules and control labor costs.- Educate, train, and manage cooks to follow policies and standards.- Maintain positive guest relations.- Communicate with other culinary supervisors and managers to ensure efficient service and properly prepared food.- Perform all culinary job functions within immediate area when necessary.- Maintain positive guest...
SUMMARY The Sous Chef – ESPN Sportsbook & Bar is responsible for supervising and assisting in the daily operations of the sports bar kitchen. This role supports Sr; Leadership in leading the culinary team, ensuring consistent food quality, menu execution, and adherence to safety and sanitation standards. The Sous Chef plays a hands-on role in food preparation, training, and team development while contributing to an outstanding guest experience in a high-volume, fast-paced environment. - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to...
- Lead the execution of food preparation according to quality standards, presentation techniques, portion control, and retention of nutrients- Supervise all aspects of employee relations including hiring, developing, coaching, mediating, recognizing, and evaluating team members - Participate in the development of menu items focused on increased revenue and improved guest service- Train team in cooking methods and mentor to develop advanced skills- Champion the Culinary School Philosophy to “inspect what you expect.”- Resolve food quality and service opportunities; communicate with appropriate team members and leaders on guest feedback
- Responsible for culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities - Administering all aspects of food preparation ensuring kitchen is clean, well stocked and problem-free- Recommending changes on all standard menus and consistently strives through menu planning to improve food costs, volume, quality, attractiveness and efficient preparation of all food related items- Performing the functions of any culinary task assigned within kitchen such as broiler, sauté, Asian and prep when needed- Meeting or exceeding all State and Company sanitation requirements (ServSafe)- Supporting safety and accident prevention programs (knife handling, proper lifting) -...
- Responsible for culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities, and facilities.- Administers all aspects of food preparation, ensuring kitchen is clean, well stocked, and problem-free.- Recommends changes on all standard menus and consistently strives through menu planning to improve food costs, volume, quality, attractiveness, and efficient preparation of all food-related items.- Ability to perform the functions of any culinary task assigned within kitchen such as broiler, sauté, Asian, and prep when needed.- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe).- Supports safety and accident prevention programs (knife handling, proper...
- Supervises food storage, preparation, production, and the Utility Staff to ensure safe, efficient, clean, and sanitary food handling in all Food and Beverage areas. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Monitors all preparation and production procedures to ensure proper holding/heating temperatures, rotation, flavor, texture, and presentation of all food products. - Monitors break schedules, waste log sheets, food time and temperature log books, and MSDS books. - Conducts sanitation inspections to ensure that the staff is complying with all safe-handling procedures. - Expedites food orders, prepares, and produces food items...
- Supervises food storage, preparation, production, and the Utility Staff to ensure safe, efficient, clean, and sanitary food handling in all Food and Beverage areas. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Monitors all preparation and production procedures to ensure proper holding/heating temperatures, rotation, flavor, texture, and presentation of all food products. - Monitors break schedules, waste log sheets, food time and temperature log books, and MSDS books. - Conducts sanitation inspections to ensure that the staff is complying with all safe-handling procedures. - Expedites food orders, prepares, and produces food items...
About Drift SpaDrift Spa is a holistic wellness escape located within the vibrant energy of Hollywood Casino Aurora — a place where guests can step away from the excitement of the gaming floor and Drift into a sanctuary of stillness, healing, and intentional care. We offer luxurious treatments designed to restore balance, delivered by a team deeply committed to the art of wellness. At the center of this experience is our SpaManager: a leader who blends hospitality, business acumen, and team inspiration to ensure every detail reflects Drift’s high standards of care and excellence. The RoleThe Spa Manager is both an orchestrator and a visionary, guiding the daily operations of Drift Spa, Drift Drybar, and nail studio while keeping the larger brand mission in focus. This role...
