Click column header to sort
- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos Promotes casino events and programs - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- Perform all duties to meet OSHA guidelines and compliance.- Cleans elevated signs and décor that include vacuuming, wiping, or sweeping (dusting) or washing. Performs all duties that relates to all types of floor care.- Cleans mirrored ceilings.- Assist other departments with dusting/cleaning of surveillance cameras, vents, ducts, ceiling tile etc.- Perform special requests and or projects relative to detail cleaning and floor care need- Operates and knowledge of equipment such as: backpacks, scissor lift, ladders, wide vacs, buffers, scrubbers, and extractors.- Comply, train and monitors safety regulations and spotting- Performs preventative maintenance on all equipment and assists with recommendations of daily, weekly, monthly, quarterly and by hours.- Assists with...
- Responsible for providing an upscale guest experience by making and serving craft cocktails and drinks. - Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Resolves service problems according to established guidelines. Escalates issues to Food & Beverage leadership.- Provides fast, friendly, professional beverage service to guests. - Remains knowledgeable on all products in outlet, in addition to all casino events, amenities, and promotions.- Suggests and upsells products according to amenity availability to increase sales and guest loyalty. - Prepares and pours drink orders with proper portions and ingredients according to recipe and established guidelines and presents drinks to guests as required. Adds garnishes according to...
- Performs duties to clear and set-up dining room; assists wait staff in serving food and beverages. - Responds to guest requests for settings, water, condiments, or other dining amenities. - This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Sets up, arranges, or takes down dining tables, private dining room, and/or wait stations. - Prepares water pitchers and bread stations; stocks linens and dinnerware. - Cleans and polishes various pieces of table ware and folds napkins. - Assists wait staff in serving guests, carries food trays, and refills water glasses, coffee, and tea. - Cleans, mops, and sweeps storeroom, various kitchen areas, and...
Join a copanmy where you’ll get to work with a team that cares about your career growth and support you need to expand your possibilities.
Lead the Line at Sorellina by Giada! Hollywood Casino Joliet – Chicagoland’s Newest Casino Destination Bring your culinary expertise to the grand stage at Sorellina by Giada, the exclusive celebrity restaurant at the all-new Hollywood Casino Joliet. Partnering with world-renowned chef Giada De Laurentiis, Sorellina blends authentic Italian traditions with innovative flair, setting a new standard for fine dining in Chicagoland. As a Specialty Cook I, you’ll be the culinary leader on the line, orchestrating service with precision, mentoring junior cooks, and ensuring every plate that leaves the kitchen reflects Chef Giada’s vision of elegance and flavor.This is more than a kitchen role — it’s your chance to help shape an iconic dining experience from day one.
Join Our Culinary Team at Sorellina by Giada! Hollywood Casino Joliet – Chicagoland’s Newest Casino Destination Step into the spotlight with Sorellina by Giada, the highly anticipated celebrity restaurant inside Hollywood Casino Joliet. Curated by world-renowned chef Giada De Laurentiis, Sorellina blends authentic Italian flavors with contemporary flair, bringing a bold dining experience to Chicagoland. We’re looking for passionate, talented, and driven culinary professionals to join our opening team. If you thrive in fast-paced, high-volume kitchens and are ready to showcase your skills in a fine-dining environment, this is your chance to shine.
Start Your Culinary Journey at Sorellina by Giada! Hollywood Casino Joliet – Chicagoland’s Newest Casino Destination Get ready to join the culinary team behind Sorellina by Giada, the exclusive celebrity restaurant inside the brand-new Hollywood Casino Joliet. Created by world-renowned chef Giada De Laurentiis, Sorellina combines authentic Italian flavors with modern techniques to create an unforgettable dining experience. We’re building a team of passionate culinarians who want to learn, grow, and be part of something extraordinary. If you’re looking to sharpen your skills in a fine-dining kitchen and train under experienced chefs, this is your chance to step into the spotlight.
- Must be able to cook authentic Asian Style Cuisine.- Must be able to be efficient in the preparation of Asian Themed food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation.- Must follow appropriate food handling procedures to ensure safe, quality products.- Must Follow all established Asian food recipes and products in order to maintain a leading edge in the industry.- Protect and preserve assets of the company.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety...
- Must be able to cook authentic Asian Style Cuisine.- Must be able to be efficient in the preparation of Asian Themed food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation.- Must follow appropriate food handling procedures to ensure safe, quality products.- Must Follow all established Asian food recipes and products in order to maintain a leading edge in the industry.- Protect and preserve assets of the company.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety...
- Greets guests and answer questions regarding food items that have been served.- Ensures all courses are served promptly. This included plated, buffet style or family style events.- Always maintains a professional appearance, clean and well-groomed as per standards.- Assists with breakdown of food expo line.- Follows all policy and procedures according to company and department.- Maintains all work areas (cleanliness and safety) throughout shift, responsible for closing duties according to department standards.- Maintains the highest standards of professionalism to guests and co-workers.- Works quickly and under minimum supervision.- Lifts, carries, pulls and pushes a maximum of 30 pounds.- Other duties as assigned.- Requests stock and checks Expo line to monitor...
- Assist the manager for assigned shift creating a differentiated service experience and ensuring optimum performance of all team members- Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications with the Sous Chef- Achieves desired results through staff development and training programs, established methods, procedures, and guidelines to maintain desired standards, and high-quality service. Then, monitors results through inspection, evaluation, and analysis. Makes changes, if necessary, to achieve end result- Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe)- Ensures regulatory, internal controls and policy and procedure compliance - Establishes and implements...
- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations.- Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities.- Provides fast, friendly, professional, and responsive customer service to guests.- Maintains cleanliness of designated area.- Ices and fills all non-alcoholic drinks for servers.- Opens and closes bar according to established procedures.- Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips.- Maintains strict confidentiality in all company matters.
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals,...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.-...
SUMMARY: Greet and seat guests in restaurant in a courteous and timely manner, and ensure that they receive quality food and service. ESSENTIAL RESPONSIBILITIES include the following. - Answer the phone. Take reservations, answer inquiries, take messages. - Seat guests, greet and show them to seats.- Maintain service in dining area. Check on customers periodically to ensure customer satisfaction with the food, service, etc.- Assist with side work of servers and bussers (e.g., napkin folding, silverware polishing).- Assist servers with set up tasks: wipe down station; straighten, polish, and roll silverware; wipe down and polish stem ware; refill condiments; wipe tables and chairs; check linens, etc.- Assist servers with closing tasks: reset station for next shift,...
- Ensure quality service standards are followed and cost controls are adhered to- Set up serving stations according to checklist- Answer questions regarding food preparation and make menu suggestions- Adhere to established policies and procedures regarding customer service - Assure all tables are clean and properly set- Uphold safety and sanitation standards- Uphold alcohol service regulations
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Must process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintain a clean and stocked workstation.- Comply with state, company, and department policies and regulations.- Must have open availability including all...
- Acknowledge guests with a warm verbal greeting and eye contact, in accordance with our Red Carpet Customer Service training, present menus, and promptly take order. - Establish rapport with guests providing outstanding customer service and creating a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Act as guide of guest's dining experience/ambassador of good will. - Prepare restaurant and table for service. - Manage assigned section and provide superb service following the service standards. - Show enthusiasm towards guest and product. - Help fellow servers; maintain a team mentality. - Accurate computer input of orders and delivery of food, wine, and beverages. - Reconcile...
