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ESSENTIAL DUTIES AND RESPONSIBILITIES- Maintain clear and open communications with customers and managers/supervisors.- Be knowledgeable of players’ club and encourage guest participation.- Respond to machine tilts, malfunctions and determine if maintenance is needed.- Perform minor maintenance/repairs on slot machines.- Fill ticket printers and stock ticket paper.- Respond to machines with jackpot and determine if jackpot is valid.- Perform dispatching duties when needed in circumstances when Mobile Attendant is not functional or temporarily inactive.- Circulate throughout assigned area(s) keeping conversations with team members to a minimum while focusing on opportunities to interact with the guests.- Work to build relationships with existing customers and work to...
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- Meets and greets slot players to establish direct customer relationships and educate the guests on the benefits of the GT Rewards Program.- Enroll new members and educate them regarding the benefits of the GT Rewards- Acquire new members and assure repeat business- Answer phones and respond to inquiries- Takes reservations- Promote and work events as needed- Contact Hosts when needed- Work casino floor on a rotating basis to introduce guests to the slot club- Take promotional pictures of Jackpot Winners and complete photo release forms- Comply with all health and safety standards- Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis- Ensure that Superior Guest Service levels are met according to Standard...
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- Meets and greets slot players to establish direct customer relationships and educate the guests on the benefits of the GT Rewards Program.- Enroll new members and educate them regarding the benefits of the GT Rewards- Acquire new members and assure repeat business- Answer phones and respond to inquiries- Takes reservations- Promote and work events as needed- Contact Hosts when needed- Work casino floor on a rotating basis to introduce guests to the slot club- Take promotional pictures of Jackpot Winners and complete photo release forms- Comply with all health and safety standards- Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis- Ensure that Superior Guest Service levels are met according to Standard...
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- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position.- Safeguards assigned Slot assets.- Responsible for jackpot payoffs.- Performs minor repairs (i.e. load printer paper) on slot machines and notifies Slot Supervisor when technician repair is needed.- Provides customer service on the slot floor in their area.- Works with the technical department to ensure that all machines in their area are in good working order.- Reports any machine irregularity or suspicious activity to Slot Supervisor.- Ability to lift 50 lbs. throughout the shift. Must be able to stand for 7 consecutive hours.- Must be able to calculate simple math problems.- Any and all duties as assigned by your Supervisor or a member of...
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Summary: Provide excellent guest service on paying out jackpots and handling minor slot machine malfunctions. Serve beverages to casino guests in a prompt and friendly manner to ensure their satisfaction by providing excellent service to customers. Assist casino customers by promoting the MyChoice reward program and its benefits through customer sign-ups. ESSENTIAL DUTIES & RESPONSIBILITIES:- Promote and maintain all steps in the customer service program with each patron and employee you may encounter - Handle jackpot requests and transactions.- Replenish slot machine printer paper on all slot products. - Reset machines and repair minor malfunctions.- Count and verify change bank amounts.- Take orders and serve non-alcoholic drinks to customers on the casino...
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- Enhances guests' slot entertainment by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck. - Displays attentive, upbeat, and enthusiastic behavior during each guest interaction throughout the shift. - Clearly communicates functionality of Slot Floor (i.e., ticket in/ticket out). - Responds to the guests in the correct order for service requests, including but not limited to Slot Dispatch, slot candle lights, radio, and customers while meeting or exceeding departmental service standards.- Verifies and countersigns hand-paid jackpots. - Keeps slot areas clean, secure, and well maintained. - Corrects minor machine malfunctions including coin jams, printer errors, bill validators, and slot light...
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ESSENTIAL DUTIES AND RESPONSIBILITIESAdditional responsibilities may be assigned as needed:- Administers, supervises, and trains Slot Department personnel during assigned shifts- Ensures all team members follow proper procedures and operational standards- Resolves guest disputes escalated beyond subordinate team members- Enforces safety policies and reports any hazards or violations- Coordinates with Security to prevent cheating or damage to slot machines- Collaborates with other casino departments to support guest service initiatives- Provides guidance and instruction to staff for optimal performance- Ensures compliance with Title 31 Gaming Regulations within the Slot Department- Responsible for hiring and terminating Slot team members- Delivers courteous and...
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures security of Slot machines and related gaming equipment during assigned shift.- Ensures customer service...
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- Adheres to established departmental and property policies and procedures regarding guest service standards.- Responsible for the repair, maintenance, and general operating condition of slot machines.- Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance.- Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance.- Utilizes shop machines to fabricate standard or routine parts.- Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either.- Responsible for the machine initial fills.- Assists in jackpot payouts and the verification process.- Responsible for the inspection, installation, and removal of slot...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for Hollywood Casino Gulf Coast: - Responsible for management and oversight of all aspects of the administration of the Slot Technical Department including slot maintenance, repair, modifications, moves, technical systems, equipment and hardware. Assists with managing slot performance property support activities inclusive of planning, procurement, installation implementation, and ongoing support for all slot systems located at the property.- Responsible for supervising and managing staff in the Slot Tech department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while...
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- Responsible for the overall repair and maintenance of all Electronic gaming devices. - Performs major and minor, scheduled and nonscheduled repairs on slot machines- Maintains accurate records identifying repairs of department equipment in accordance with department policies and procedures - Promotes positive public relations internally and externally - Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service - Verifying and repairing all related gaming equipment- Responsible for customer relations. - Performing repair to slot machines - Handles customer relations and minor customer disputes - Ensures the...
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- Troubleshoot and repair any and all related equipment without assistance - Analyze manufacturer's design flaws and recommend solutions.- Perform job duties in a safe manner; report any potential safety hazards to management staff.- Performs repairs and preventative maintenance of all gaming machines, and other technical equipment or operations related equipment, including cleaning machines and overhauls.- Answers service calls and notify proper personnel to service customer if the Technician cannot address the problem.- Observe all video lottery regulations and company policies and procedures.- Maintain the integrity of the operation and related equipment and secure all company assets and property at all times.- Responsible for the security of keys, radio and data system...
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- General maintenance, troubleshooting and repair of Slot Machines and SMS equipment - Respond to any machine malfunctions on the casino floor in a timely manner - Communicate with Tech level II or higher any machine malfunctions they are unable to fix - Effectively communicate with the slot operations team and fellow technicians - Assist customers with questions and complaints regarding slot machines. Provide answers, explanations and rectify problems as appropriate - Provide a high level of customer service to guests and team members - Understand and adhere to departmental and companySOPs - Complete required training and development objectives within assigned time frame - Projects a positive attitude and image at all times - Collaborate and work within a...
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Ensure regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair. - Ensure functionality of the slot maintenance system.- Interact with Casino Operations personnel and guests while repairing slot machine functions. - Assist with slot layout and installation.- Work on special projects as assigned.- Assist in maintaining adequate stock of parts necessary for repairs.- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming.- Assist customers with questions and complaints regarding slot machines.- Provide answers and explanations, and...
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- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position.- Troubleshoot and repair all slot machines and related equipment.- Safeguards all assigned areas.- Performs all slot moves and changes as directed.- Ensures that all gaming devices are in proper working order.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
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Your daily responsibilities include:- Maintain a positive and outgoing attitude at all times.- Provide amazing customer service.- Move, convert, clean and maintain machines on casino floor.- Troubleshoot and repair machines on casino floor.Responsible for repair of Slot peripheral systems - Repair and rebuild all mechanical and electronic slot game components.- Advise and assist Slot Tech Trainees.- Maintain current knowledge of casino related equipment, support equipment, new games, systems and modifications to existing equipment.- Required to assist Slot Operations in their daily operations on the casino floor.- Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.- Performs...
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- Responsible for the overall maintenance and repair of slot machines, slot systems, and related equipment; peform routine maintenance on machines in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Diagnose and repair all technical problems associated with slot machines and related equipment. - Perform routine maintenance on all slot machines and related equipment per manufacturer's specifications. - Diagnose and repair all technical problems associated with ACSC slot system and the central control computer server system. - Install, remove, and modify slot machines and related equipment as directed, including full preparation of slot machines for play. - Generate computer reports relating to slot performance and...
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- Responsible for providing excellent customer service for all casino guests playing a Smart Pit Electronic Table Game (Smart ETG). This includes but is not limited to proactively explaining the Smart ETG rules, anticipating guest needs, and how to play, answering questions about the property or loyalty reward program.- Responsible for maintaining and upkeep of knowledge regarding the Smart ETG Pit games, property, loyalty reward program, and anything related to the property.- Serves as a Smart ETG Ambassador for the property by creating an entertaining and positive guest experience within policies and procedures.- Ensures work area is always clean.- Responsible for accurately collecting and recording Smart ETG game information.- Responds to guest needs according to service,...