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- Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner.
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- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Promotes casino events and programs.- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round.- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Takes drink orders, communicates with bartender, assists...
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ESSENTIAL DUTIES AND RESPONSIBILITIES: - Responsible for prompt, efficient and courteous beverage service to casino guests in accordance with Hollywood Casino Perryville policies, procedures and standards.- Knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends.- Responsible for mixing drinks to deliver to guests.- Work as part of a team to provide beverage service as well as share gratuities with other Team members as appropriate.- Monitor guests needs on a continuous basis and ensures all requests are promptly fulfilled.- Maintains appearance of casino floor and work area.- Accurate and efficient use of POS system.- Monitor guests alcohol intake in accordance with training.- Assist other beverage personnel with maintenance such as...
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- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. - Assists in the maintenance and development...
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- Cleans and sanitizes storage areas. - Rotates stock to ensure freshness of products. - Keeps walk-in, reach-ins, and bar areas cleaned. - Keeps the liquor cage clean and organized, free from boxes. - Checks with food production staff as to all equipment needed and secures. - Coordinates with manager on duty as to upcoming business or cleaning needs.- Sanitizes all equipment for re-supply to kitchen, dining room, and bar areas. - Polices and sanitizes all kitchen, bar, and storage areas and equipment.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the...
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Dealer School Hiring Event Event Details:📅 Date & 🕒 Time: November 3rd, 2026 from 1:00pm - 4:00pm📍 Location: Final Cut Smokehouse | 777 Casino Center Drive, Maryland Heights, MO, 63043 *EARN UP TO $28.00 PER HOUR**the position average is based on a tip pool evenly distributed amongst each dealer each pay period.Full-Time and Part-Time positions are available What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.Training Overview (Training Pay: $15.00 per hour)All candidates will complete:- Two weeks of...
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DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Welcome and direct guests as they approach the box office - Operate the box office during show nights in a professional and efficient manner - Manage each artist’s guest list as indicated in the contract - Distribute promotional or VIP passes to individuals - Make changes quickly to guest list on day of show - Identify faces/names on a red list provided by the artist’s management team - Sell tickets to walk-up customers and distribute will-call tickets - Verify guest identification before releasing tickets to the appropriate party - Accurately process credit card payments and comped tickets - Award ticket package add-ons, such as food coupons and PENN Cash - Use ticketing...
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The Brand Manager is responsible for protecting, evolving, and championing brand standards across all creative touchpoints. This role serves as the bridge between stakeholders, creative teams, and business objectives, ensuring all creative, messaging, and brand initiatives are strategically aligned, on-brand, and executed with excellence. The Brand Manager will oversee brand governance, creative review, digital asset management, AI-enabled content development, and special projects while driving consistency, operational efficiency, and continuous brand improvement across the organization. Key Responsibilities Brand Leadership & Governance- Serve as a brand steward and subject matter expert across multiple brands, ensuring consistency in visual identity, tone of voice,...
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The Buffet Attendant is responsible for maintaining a clean, attractive, well-stocked, and welcoming buffet area for guests at Sam Houston Race Park. This position supports the Food & Beverage operation by ensuring buffet stations remain properly presented, replenished, clean, and organized throughout service.The ideal candidate is friendly, attentive, dependable, and comfortable working in a fast-paced hospitality environment. The Buffet Attendant plays an important role in the overall guest experience by maintaining high standards of cleanliness, food presentation, sanitation, and guest service during live racing, simulcast racing, private events, and special events.Essential Duties & Responsibilities- Greet guests in a friendly and professional manner.- Maintain a clean,...
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- Clears and resets tables in accordance with established procedures.- Transports all dirty tableware to designated washing area for cleaning.- Accomplishes all assigned cleaning and maintenance tasks.- Follows prescribed service standards as they apply to the position.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by you Manager or a member of management.- Able to lift 25 pounds.
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- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow cast members.- Any and all duties as assigned by your supervisor or a member of management.- Operates cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remains current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Ensures that front line checklist is used to restock inventory as needed.- Tracks and assigns seats in accordance with established procedures.- Must be able to stand for a full shift.- Maintains cleanliness and sanitary conditions.- Performs all assigned cleaning and general maintenance tasks.- Reports issues and/or guest complaints to leader. - Serves as an ambassador for all Food...
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- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff. - Communicates as needed with Lead Cook and Sous Chefs.
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- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.- Any and all duties as assigned by your supervisor or a member of management.- Must be able to stand for a full shift.- Displays a thorough knowledge of all menu selections and daily specials.- Answers questions and make suggestions.- Performs all assigned cleaning and general maintenance tasks.- Reports issues and/or guest complaints to leader. - Serves as an ambassador for all Food and Beverage outlets- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. ...
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- Assist with the preventative maintenance and repairs of all mechanical equipment (i.e. air, plumbing, electrical).- Assists in building new projects and replacing existing structures.- Assists with troubleshooting all equipment operations (i.e. electrical, plumbing, HVAC, refrigeration).- Must be able to paint, clean, move material, and assist or complete assigned projects that cover all aspects of the Facilities department.- Informs supervisor of any trends or recurring problems with equipment or construction.- Must be able to assist to the following laminate (carpentry), electrical, plumbing, painting, HVAC, flooring and all other projects associated with the maintenance and construction performed by the Facilities department.- Must maintain a valid driver’s license in...
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- Provides preventative maintenance and repairs of all mechanical equipment (i.e. air, plumbing, electrical).- Active team member in all aspects of the Facilities Department., including but not limited to, painting, cleaning, preventative maintenance, filter changes, moving material. This work will be performed inside and outside of the Facility. - Troubleshoot all equipment operations (i.e. electrical, plumbing, HVAC, refrigeration).- Informs supervisor of any trends or recurring problems with equipment or construction.- Must be able to perform electrical, HVAC, plumbing or carpentry if requested by a member of management. - Must be certified in a skilled construction or building maintenance trade, i.e. Carpenter, Carpet Layer, Plumber, Pipe Fitter, Electrician, HVAC Technician...
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- Assist with the preventative maintenance and repairs of all mechanical equipment (i.e. air, plumbing, electrical).- Assists in building new projects and replacing existing structures.- Assists with troubleshooting all equipment operations (i.e. electrical, plumbing, HVAC, refrigeration).- Must be able to paint, clean, move material, and assist or complete assigned projects that cover all aspects of the Facilities department.- Informs supervisor of any trends or recurring problems with equipment or construction.- Must be able to assist to the following laminate (carpentry), electrical, plumbing, painting, HVAC, flooring and all other projects associated with the maintenance and construction performed by the Facilities department.- Must maintain a valid driver’s license in...
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- Greets guests actively engaged in gaming and assists team members in player identification. - Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. - Maintains knowledge of casino marketing and player development promotions and encourages guest participation. - Maintains knowledge of credit procedures and encourages the use of credit when appropriate. - Creates guest loyalty by engaging in service of guests when on property. - Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners. - Analyzes and coordinates in-house invitation lists with Manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company...
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***COMPETITIVE INCENTIVE PLAN*** The Business Development Executive position is responsible for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills. The following and other duties may be assigned as necessary:- Develops and creates marketing campaigns at individual locations as well as for assigned route. - Develops marketing strategies for assigned customers and assists with campaign production and execution.- Establishes productive, professional relationships with key personnel in assigned customer accounts.- Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions in conjunction with location owner on game placement,...
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ESSENTIAL DUTIES AND RESPONSIBILITIESAdditional responsibilities may be assigned as needed:- Qualifies incoming convention business leads (10–75 peak rooms) and closes contracts to maximize revenue and drive customer loyalty- Meets and exceeds revenue goals through prospecting, sales calls, entertainment, and site inspections using persuasive communication- Identifies and develops opportunities to sell all facets of the hotel to maximize revenue- Responds promptly to assigned leads and follows through on commitments- Maintains and grows account base through on-property meetings and identification of repeat business opportunities- Understands the competitive market landscape and effectively positions offerings against competitors- Ensures timely and accurate turnover of...
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- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess.- Adheres to established departmental and property policies and procedures regarding guest service standards. - Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure. - Removes dirty dishes, soiled linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats.- Ensures that the buffet line is clean and sanitary.- Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top...