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- Deliver internal and external guest service.- Staff, schedule, evaluate, train, develop and monitor subordinate personnel.- Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.- Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.- Monitor Credit granting and collection policies and procedures to ensure established guidelines comply with all internal and external regulatory directives and laws. - Maintain protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.- Ensure procedures and proper controls are strictly enforced to protect...
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• Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).• Respond to the needs of guests, and accurately handle guests’ monetary transactions; has the resiliency to deal with difficult customers.• Cashes and exchanges currency, checks, money orders, cashier checks, coins, tokens or gaming chips for customers and employees.• Handle large amounts of money, accounting for total funds received throughout the day and at the end of each day; maintains...
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The cage cashier is responsible for collecting money from gamblers, processing payments, depositing money into the casinos bank, making sure all transactions are accurately recorded, and paying out winners. The ideal candidate is someone who pays great attention to detail by counting correctly, identifying counterfeit bills, and correcting errors. They should also have solid math skills as they will be dealing with many transactions and large amounts of money. Lastly, the candidate should have stellar communication skills and the ability to communicate effectively with customers and explain casino policies. ESSENTIAL RESPONSIBILITIES - Maintains security and accountability over all funds, including: Cash and cash advances, Front money, Gaming chips, Jackpot payouts, Kiosk...
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The cage cashier is responsible for collecting money from gamblers, processing payments, depositing money into the casinos bank, making sure all transactions are accurately recorded, and paying out winners. The ideal candidate is someone who pays great attention to detail by counting correctly, identifying counterfeit bills, and correcting errors. They should also have solid math skills as they will be dealing with many transactions and large amounts of money. Lastly, the candidate should have stellar communication skills and the ability to communicate effectively with customers and explain casino policies. ESSENTIAL RESPONSIBILITIES - Maintains security and accountability over all funds, including: Cash and cash advances, Front money, Gaming chips, Jackpot payouts, Kiosk...
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The cage cashier is responsible for collecting money from gamblers, processing payments, depositing money into the casinos bank, making sure all transactions are accurately recorded, and paying out winners. The ideal candidate is someone who pays great attention to detail by counting correctly, identifying counterfeit bills, and correcting errors. They should also have solid math skills as they will be dealing with many transactions and large amounts of money. Lastly, the candidate should have stellar communication skills and the ability to communicate effectively with customers and explain casino policies. ESSENTIAL RESPONSIBILITIES - Maintains security and accountability over all funds, including: Cash and cash advances, Front money, Gaming chips, Jackpot payouts, Kiosk...
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The cage cashier is responsible for collecting money from gamblers, processing payments, depositing money into the casinos bank, making sure all transactions are accurately recorded, and paying out winners. The ideal candidate is someone who pays great attention to detail by counting correctly, identifying counterfeit bills, and correcting errors. They should also have solid math skills as they will be dealing with many transactions and large amounts of money. Lastly, the candidate should have stellar communication skills and the ability to communicate effectively with customers and explain casino policies. ESSENTIAL RESPONSIBILITIES - Maintains security and accountability over all funds, including: Cash and cash advances, Front money, Gaming chips, Jackpot payouts, Kiosk...
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Processes transactions with customers related to chip transactions, check cashing, marker issuance/redemption, frontmoney/safekeeping issuance/redemption, coupon redemption, cash back redemption and Credit card advance issuance. This position also handles any monetary transactions with all inter-departmental personnel. This is a fast-paced area requiring diversification in job responsibilities. Essential Functions - issue and accept return of banks for all departments in the casino. - Exchange currency and coin for all departments. - Cash-out cocktail and valet employee tips. - Sell chips to gaming guests - Redeem chips to gaming guests - Redeem coupons to gaming guests - issue cage markers to gaming guests - Redeem cage/pit markers for Credit patrons - Process personal checks for...
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MAJOR JOB DUTIES: The following and other duties may be assigned as necessary: - Adhere strictly to all Gaming regulations. - Verify cash turn ins from operating departments. - Verify several types of cash paid outs. - Verify cashier's banks. - Prepare accountability to determine daily revenue. - Prepare daily bank deposit on revenue. - Cash customer checks cashing within prescribed limits. - Ensure all transactions are accurate. - Must provide courteous and friendly service to all staff and guests. - Perform related work as requested. - Enroll new members in the Players Club and assist existing members. - Effectively communicate the benefits of Players Club membership to all guests. - Maintain comprehensive knowledge of all current and upcoming...
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- Assist guests with all Cage operations, including but not limited to, check cashing, chip sales, credit application processing, redemptions, and credit transactions in a pleasant and professional manner, in compliance with internal controls.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Counts drawer at start of shift, verifies cash amount, and documents according to standard procedure.- Issues chips and tokens to guests for cash.- Receives payments for markers and records in the computer system.- Deposits paid markers to the bank.- Redeems complimentary coupons in accordance with standard procedures.- Redeems chips or tokens for cash...
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- Operates assigned bank or window according to procedure.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure...
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SUMMARYThe Cage Shift Manager is responsible for supervising staff and the overall daily management of a designated shift in the Cage Department. They support, administer, and manage operational goals and monitor the achievements of performance and profit objectives. ESSENTIAL RESPONSIBILITIES - Assists in creating effective and efficient schedules- Responsible for assisting in the budget process for the department and providing recommendations- Enthusiastically supports, actively promotes, and demonstrates superior customer - Responsible for securing the integrity of all assets and oversees balancing of all cage banks on assigned shift- Review and approve cage documentation based on established levels of authorization in absence of Manager on assigned shift- Responds to...
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Pay Details: $17.00 per hour | Day Shift A Cash Warehouse Team Member...- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for the collection, counting, sorting, and wrapping of currency.- Participates in the transfer of currency off the floor.- Transports the currency to the restricted area for counting.- Ensures key control procedures are followed.- Responsible for operating currency counters, adding machines, and other Auditing functions.- Completes daily maintenance of all Count Room equipment as well as cleaning of Count Room.- Works professionally with other departments as needed to complete tasks.- Ensures company assets are properly accounted for and secured.- Performs all other related and...
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- Welcome all guests with a SMILE and sincere greeting- THANK all guests and wish them well- Adhere to all HCCTR as well as all Food and Beverage Policies- Must deliver ACES Guest Service to every guest during each interaction- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Perform proper cash management techniques, perform Essential Duties and Responsibilities. - Prepare food for...
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Provide quality customer service to both internal and external guests by specifically maintaining established quality standards for timely food delivery.- Demonstrate and practice the three steps of service to both external and internal guests: a warm, friendly greeting, anticipating and complying with guest needs and providing a sincere farewell by saying, “Thank you,” and “Good bye.”- Completes guest training to ensure understanding of the M Resort service standards.- Complies fully with all state and federal food and beverage laws and requirements.- Maintain quality service standards for friendliness, timeliness, presentation, sanitation, and safety.- Anticipate the needs of internal and external...
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Responsible for maintaining stock on the line and also for restocking line before relief comes in.- Responsible for filling all orders from customers.- Must be able to work at a steady pace to keep line flowing at a constant pace.- Responsible for cleanliness of line.- Capable of handling large amounts of money as needed.- Follows orders of supervisor at all times.- Must have a knowledge of all menu items, ingredients, and prices.- Have a thorough knowledge of the sequence of service and follow it at all times.- Clears, cleans, resets and maintains designated areas during shift.- Assists other attendants to give the best possible service.- Perform necessary side work.- Serves all food and...
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- Ensure interactions with internal and external guests follow the guidelines of the “Eye, Hi Good-bye” Program.- Maintains balanced cashier's station. - Process cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)- Be knowledgeable and comply with Title 31 regulations.- Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions.- Works the main bank as assigned. - Answers phone calls with proper phone etiquette. - Complies with state, company, department policies and regulations. - Assists supervisors and co-workers as needed. - Other...
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- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, expediting, and accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area• Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion • Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe workstation• Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with...
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What does Hollywood Casino St. Louis have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Casino Barback, you will:Pay: $8.15 per hour + tips (Avg. $100/shift) | Shift: Varies- Provides fast, friendly, professional service to casino guests, beverage servers, and bartenders. - Monitors guest consumption of alcohol and intervenes as needed according to guidelines. - Serves as ambassador of goodwill while working and at customer and public relations functions. - Promotes casino events and programs. - Provides personalized service and uses guest name. -...
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What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Casino Barback you will:Pay: $9.00 per hour plus tips (Tip Avg. $100- $200 per shift) | Shift:10:45 am - 7:15 pm*tip averages are based per shift.- Provides fast, friendly, professional, and responsive customer service.- Adheres to established departmental and property policies and procedures regarding guest service standards.- Sets up bars for operation; cuts fruit; stocks ice; empties garbage.- Supports bartender needs; ices drink glasses and pours...