Job Listings

- ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are representative of the role and are not intended to be all-inclusive: Player Development & Revenue Growth - Develop and manage a portfolio of players to drive visitation, loyalty, and revenue. - Proactively identify, acquire, and cultivate new players through on-floor engagement and outreach. - Monitor player activity and profitability; adjust engagement strategies accordingly. - Achieve or exceed established performance goals related to revenue, trips, and player worth. Relationship Management & Guest Experience - Build strong, personalized relationships with players through consistent communication (in-person/on-property, phone, email, and events). - Serve as the primary point of contact for assigned...

SUMMARYThe Casino Host position is responsible for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills. - Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business.- Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting...

ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary at Hollywood Casino Gulf Coast and Boomtown Casino Biloxi:- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the guest...

 - Get acquainted with known and new players and develop new prospects. - Accompany guests at meals and other activities or events, give tours of facility, and make dinner or hotel reservations.  - Properly administer and account for comps using sound discretion for the purpose of increasing gaming and generating revenue.  - Plan, administer and host special events including pre-planning, organizing, setting up, ordering supplies, and other related activities using sound discretion in appropriate use of funding available for hosted activities for the purpose of increasing gaming and generating revenue.- Be present at all outlets especially the Casino floor or areas where guests are present in a quantity of time sufficient to provide quality service.- Analyze data as needed for...

 - Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.- Effectively responds to supervisor's requests in all areas of customer interaction and customer concerns.- Comply with company policies, all state and federal regulations, and internal controls as it relates to this position.- Supervise the Guest Services Representatives when  Marketing Coordinator is not available- Perform marketing promotional drawings and prepare customer prize vouchers and memo accounts- Run daily ticket and gift shop report in the MICROS system and balance cash drawer- Verify opening MICROS cash drawer- Participates in appropriate social activities within the Marketplace and with Casino guests, which reflect positively...

The Casino Host position is responsible for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills. The following and other duties may be assigned as necessary at Hollywood Casino Gulf Coast and Boomtown Casino Biloxi:- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special...

- The following duties are representative of the role and are not intended to be all-inclusive: Player Development & Revenue Growth - Develop and manage a portfolio of players within targeted Asian market segments to drive visitation, loyalty, and revenue. - Proactively identify, acquire, and cultivate new players through on-floor engagement, outreach, and community presence. - Monitor player activity, value, and profitability; adjust engagement strategies to maximize performance. - Achieve or exceed established performance goals related to revenue, trips, and player worth. Relationship Management & Guest Experience - Build strong, personalized relationships with players through consistent communication (in-person/on-property, phone, digital, and events). - Serve as the...

- Sweeps and vacuum carpets and floors.- Mops floors.- Dusts and polishes fixtures, furniture and flooring.- Clean windows and doors.- Wash and wipe down of stairwells, base boards, walls, waste cans and other items as assigned.- Remove trash cans and debris.- Prompt attention to cleaning up spills or accidents or debris.- Conducts all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services.- Maintains a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.

- Perform to exceptional high standards the cleaning duties in public and back of house areas, as assigned, in order to achieve the cleanest, most confortable experience for our guest and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.   - Sweep and vacuum carpets and floors. - Mop floors.  - Dust and polish fixtures, furniture, and flooring.  - Clean windows and doors.  - Wash and wipe down of stairwells, base boards, walls, waste cans, and other items as assigned.  - Remove trash cans and debris.  - Responsible for prompt attention to cleaning up spills or accidents or debris.  - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and fortHRight with...

- Maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and VLT Machines other work areas.- Sweeps floors and walkways. - Washes windows, door panels, and sills. - Empties wastebaskets, and empties and cleans ashtrays. - Replenishes bathroom supplies. - Keeps storage rooms clean and organized. - Delivers cleaning supplies and paper products. - Answers guest's questions about the facility.

- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and places into the dumpsters. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. -...

ESSENTIAL DUTIES AND RESPONSIBILITIES- Perform all duties to department standard and/or as directed by leadership. - Perform more detailed cleaning as required or assigned.- Move, rearrange and clean furniture.- Clean any bio hazardous materials when it occurs.- Remove trash from the trash container and place into the dumpster.- Familiar with the proper use of cleaning chemicals and equipment.- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to EVS calls.- Attend all departmental and company training programs or meetings as directed.- Complete daily work assignments and responsibilities. - Use two-way radios and maintain professional radio etiquette at all times. - Must adhere to regulatory, department...

- Assists in any repair or maintenance of the facility as reasonably required.- Assists in fueling the vessel: follows fuel transfer procedures. - Maintains a clean, safe workplace. - Assists the Maintenance department when directed by the Facility Engineer. - Responsible for general plumbing and electrical repairs and maintenance. - Performs general HVACsystem maintenance, including repairing and cleaning units, changing filters, and lubricating parts. - Responsible for general maintenance on all EVS and F&B equipment.- Conducts daily inspection rounds of facility. - Assists with manning of EOS - Emergency Operation Station as needed. Basic knowledge of monitoring equipment (e.g., Prism system, Strain Gage system, and Fire Alarm panel). - Responds to all emergencies...

SUMMARYThe Casino Operations Assistant Shift Manager/Pit Supervisor is responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department.  They provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.  - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager- Ensures customer service standards are followed by all team members and addresses issues as they arise- Provides oversight for the gaming floor...

5K - Sign-on Bonus!Relocation Available for Qualified Candidates!  SUMMARYThe Casino Operations Assistant Shift Manager/Pit Supervisor is responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department.  They provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.  - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager- Ensures customer service standards are followed by all team members and...

- Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. - Provides oversight for all games, game protection, and overall Table Games, Slots & Sports Book operations on their shift.   Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior guest service in...

 - Provides direct supervision of all table games and slot operations, and staff, during assigned shift. Enforces all games procedures and policies as outlined in department and company manuals and in accordance with Internal Controls.  Monitors for compliance.- Responsible for controlling labor costs through proper forecasting and scheduling of staff. Adjusts daily work force based upon business needs.- Reports shift activity on a daily basis and coordinates with other shifts; including customer activity and play; game drop; and any unusual activity. - Assists in monitoring table and slot payouts to ensure proper amount are being paid to customers.- Verifies table inventories.- Recommends changes to game spread / mix and staffing.- Maintains game security and protects...

- Verifies and authorizes jackpot payouts.  - Supports and assistsslot attendants and dealers on the casino floor. - General monitoring of job performance of slot service specialists. - Covers shifts for shift managers as needed. - Assists casino patrons with general questions concerning the casino. - Responsible for all activity that transpires on the casino floor relative to Slots and/or Table Games. - Informs and communicates all pertinent information to the Casino Manager. - Observes, verifies and supervises payout transactions relative to Slots/and or Table Games. - Oversees all significant monetary exchanges to ensure prompt and accurate execution of transactions. - Completes daily personnel assignments and re-assigns personnel based on business volumes, including...

The casino services representative greets and answers inquiries from guests in both the promotions booth and admissions areas. They are responsible for issuing complimentaries, promoting and issuing screen test/marquee cards, and coordinating dinner reservations or transportation needs. ESSENTIAL RESPONSIBILITIES  - Provides general information about Hollywood Casino and answers inquiries from guests- Retrieves table games ratings and utilizes patron response functions- Utilizes casino computer system to redeem star points for guests- Assists guests with special needs- Communicates marketing program including, star point value and issuance of promotional items- Monitors inventory of promotional items and notifies the supervisor when it is necessary to reorder- Makes...

SUMMARY: Responsible for Marketing activities, Marketing compliance, Marketing promotions, events, and entertainment.    ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Oversee Marketing’s promotions, events, and goals.- Coordinates and executes retail promotions, direct mail promotions, and special events to retail and database customers.- Organize and maintain files of all Marketing Promotions to include checklists, rules, and prize forms.- Communicate coordination between departments and training on promotion and event specifics.- Coordinate internal support related to each special event, promotion, or entertainment for all appropriate departments.- Coordinate and track, as needed, groups responding to special...