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The Casino Host position is responsible for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills. The following and other duties may be assigned as necessary at Hollywood Casino Gulf Coast and Boomtown Casino Biloxi:- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special...

- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Marquee Rewards program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and...

- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Identifies and develops personal relationships with new and first time guests.- Provides personal service to assigned ViP players, issuing complimentaries based on player ratings as needed.- Contacts guests personally and/or sends correspondence to invite them to enjoy amenities and/or to special events.- Hosts outside entertainment for our guests, such as professional sporting events, dinners, and theaters.- Promotes casino events via telemarketing and other communication.- Communicates constantly with Casino Operations and other team members.-...

SUMMARYThe Casino Host position is responsible for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills. ESSENTIAL DUTIES AND RESPONSIBILITIES- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, dinner reservations and assists with special requests.- Responsible for answering guests’ correspondence in...

- Develops relationships with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor.  Exercises discretion to provide guests with hospitality arrangements, including rooms, food and beverages, and assists with special requests. - Proactively seeks out new business on the casino floor, introducing the benefits of and soliciting enrollment for the PennPlay program. - Highly knowledgeable of Credit procedures, if applicable.  Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor to meet...

- Greets guests actively engaged in gaming and assists team members in player identification. - Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. - Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. - Focus on assigned players through guest development and attainment of guest loyalty to the mychoice brand. - Specifically focus on assisting Table Games Department in guest requests, issuance of comps, hotel and other reservations. - Maintain and develop assigned players while building professional relationships with guests, through providing excellent customer service and knowledge of mychoice program. - Maintains knowledge of casino...

- Highly Encouraged Vietnames Speaking- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Identifies and develops personal relationships with new and first time guests.- Provides personal service to assigned ViP players, issuing complimentaries based on player ratings as needed.- Contacts guests personally and/or sends correspondence to invite them to enjoy amenities and/or to special events.- Hosts outside entertainment for our guests, such as professional sporting events, dinners, and theaters.- Promotes casino events via telemarketing and other communication.- Communicates constantly with...

- Sweeps and vacuum carpets and floors.- Mops floors.- Dusts and polishes fixtures, furniture and flooring.- Clean windows and doors.- Wash and wipe down of stairwells, base boards, walls, waste cans and other items as assigned.- Remove trash cans and debris.- Prompt attention to cleaning up spills or accidents or debris.- Conducts all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services.- Maintains a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.

- Perform to exceptional high standards the cleaning duties in public and back of house areas, as assigned, in order to achieve the cleanest, most confortable experience for our guest and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.   - Sweep and vacuum carpets and floors. - Mop floors.  - Dust and polish fixtures, furniture, and flooring.  - Clean windows and doors.  - Wash and wipe down of stairwells, base boards, walls, waste cans, and other items as assigned.  - Remove trash cans and debris.  - Responsible for prompt attention to cleaning up spills or accidents or debris.  - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and fortHRight with...

- Maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and VLT Machines other work areas.- Sweeps floors and walkways. - Washes windows, door panels, and sills. - Empties wastebaskets, and empties and cleans ashtrays. - Replenishes bathroom supplies. - Keeps storage rooms clean and organized. - Delivers cleaning supplies and paper products. - Answers guest's questions about the facility.

- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates.- Cleans all escalators and elevators.- Knows where...

- Responsible for supervising staff and the overall daily management of the EVS employees and departments.- Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and...

ESSENTIAL DUTIES AND RESPONSIBILITIES- Perform all duties to department standard and/or as directed by leadership. - Perform more detailed cleaning as required or assigned.- Move, rearrange and clean furniture.- Clean any bio hazardous materials when it occurs.- Remove trash from the trash container and place into the dumpster.- Familiar with the proper use of cleaning chemicals and equipment.- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to EVS calls.- Attend all departmental and company training programs or meetings as directed.- Complete daily work assignments and responsibilities. - Use two-way radios and maintain professional radio etiquette at all times. - Must adhere to regulatory, department...

- Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall Table Games/Slots operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with...

- Assists in any repair or maintenance of the facility as reasonably required.- Assists in fueling the vessel: follows fuel transfer procedures. - Maintains a clean, safe workplace. - Assists the Maintenance department when directed by the Facility Engineer. - Responsible for general plumbing and electrical repairs and maintenance. - Performs general HVACsystem maintenance, including repairing and cleaning units, changing filters, and lubricating parts. - Responsible for general maintenance on all EVS and F&B equipment.- Conducts daily inspection rounds of facility. - Assists with manning of EOS - Emergency Operation Station as needed. Basic knowledge of monitoring equipment (e.g., Prism system, Strain Gage system, and Fire Alarm panel). - Responds to all emergencies...

Casino Operations Job Fair!Your next career move is on the table.We’re seeking a Casino Operations Assistant Shift Manager to help lead and elevate our Table Games experience. If you have 1+ year of Table Games leadership, a passion for creating smooth, memorable guest interactions, and are 21 or older, we want to meet you. Bring your skills, grow your career, and find your fun with us. Yes — we are relocating in 2026 to a brand-new property, and we would love to have you as part of our opening team! JOIN US...Saturday, January 17thLocation: Table Games Training Center  10AM - 2PM & 4PM - 8PM

The casino operations assistant shift manager is responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department.  They provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.  ESSENTIAL RESPONSIBILITIES  - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager- Ensures customer service standards are followed by all team members and addresses issues as they arise- Provides oversight for the gaming...

- Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. - Provides oversight for all games, game protection, and overall Table Games, Slots & Sports Book operations on their shift.   Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior guest service in...

- Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casino- Enter membership information into computer- Be knowledgeable of, and follow, all gaming regulations related to this position- Create and issue loyalty cards for guests- Assist in Marketing promotions and player events involving the promotions- Redeem coins, tickets, chips and cash guest checks- Respond to reasonable guest requests or place guest in contact with appropriate person for assistance- Ability to identify circumstances or incidents that require the notification and/or approval of others- Cooperative and able to take direction to follow through on assignments and work with the team