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- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervene as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Must process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintain a clean and stocked workstation. - Comply with state, company, and department policies and regulations.- Must have open availability including all...
Your daily responsibilities include: - Monitors guest consumption of alcohol and intervenes as needed according to guidelines. - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. - Promotes casino events and programs. - Provides personalized service and uses guest name. - Resolves service problems according to guidelines. - Provides fast, friendly, professional beverage service to casino guests and beverage servers (e.g., 2 minute or less production cycle for 15 drink tray). - Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required. - Slices and pits fruit as required. - Operates and maintains...
- Set rooms, buffets, and tables according to BEO specifications and Supervisor instructions. - Handle all guest requests; as necessary, request the assistance of the Banquet Supervisor. - Ensure that all storerooms are clean, organized, and secured. - Organize Banquet Rooms to ensure a productive, safe, and energy-conserving work environment. - Ensure that all unused rooms are set to department’s standards. - Constantly communicate all concerns to Banquet Supervisor. - Assist in equipment inventory as scheduled. - Ensure proper maintenance (cleaning and repair) of all equipment. - Pick up food from kitchen and return dirty dishes and carts to dish area. - Ensure hot boxes are properly operating and assist in expediting the food. - Assist the servers during service by responding to their...
Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
- Responsible for supervising and managing staff in the Banquet/Catering and Food & Beverage Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they...
- Adheres to established department and property policies and procedures regarding guest service standards. - Maintains one or more assigned areas in the Front of House, Back of House, or immediate area outside casino; Banquet Porter is responsible for maintaining general cleanliness and appearance of banquet/meeting rooms. - Performs all phases of light duty cleaning, including sweeping, wiping, mopping, vacuuming, gum removal, emptying trash receptacles, cleaning sand urns, and spot cleaning of glass, mirrors, and carpeting, as directed. - Responsible for emergency clean-up in assigned sections. - Performs snow removal duties as assigned. - Returns all equipment to its proper storage area. - Maintains strict confidentiality in all company matters.
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, restaurant staff, and culinary production team. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Resolves service issues according to established guidelines. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths,...
- Facilitation and Serving at Banquet Event- Various other duties may be assigned as roster of banquets changes
What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Banquet Server, you will:Shift: On-Call | Pay: $6.875 per hour + tips (Tip Avg. $22 to $24 per hour)- Sets buffet lines and breaks with proper equipment, supplies, and decor.- Sets tables with proper silverware, napkins, condiments, centerpieces, etc.- Prepares and sets/serves beverages.- Serves plated meals to guests.- Removes used plates, glassware, silverware, etc., from assigned areas.- Anticipates and provides for guests’ needs throughout entire function.-...
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Engages in friendly conversations with guest whenever possible- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls...
- Prepare and set dining room and service areas according to BEO and department standards.- Greet guests and answer questions regarding food items, beverages and service.- Ensures all course and beverages are served promptly. This included plated, buffet style or family style events.- Maintain a professional appearance at all times, clean and well groomed as per standards.- May present, open and pour wine.- Assist with break down of salad dishes, glassware and linen.- Follow all policy and procedures according to company and department.- Maintains all work areas (cleanliness and safety) throughout shift, responsible for closing duties according to department standards.- Maintains the highest standards of professionalism to guests and co-workers.- Work quickly and under...
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, restaurant staff, and culinary production team.- Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences.- Resolves service issues according to established guidelines.- Assists bus persons, as necessary, in bussing, cleaning, and setting tables.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.- Deep cleans restaurant equipment (tables, chairs,...
- Providing stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner - Responsible for complete set-up, stocking and service of assigned area; sets, cleans, and resets tables - Removing dirty dishes, glassware, flatware, and soiled linens from tables and countertops, transports to dish area - Monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion - Refilling water glasses, coffee cups, butter/condiments, bread, and carrying order to tables as needed - Making coffee or tea as needed - Ensuring assigned work area is neat,...
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service.- Retrieve, prepare, display, sell and serve products to guests as required to serve party room events.- Follow appropriate food handling procedures to ensure safe, quality products.- Maintain freshness of food and beverage items by rotating and filling items as needed and maintaining items at appropriate temperatures.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning, sanitizing, sweeping and mopping all areas.- Ensure that all areas are clean and attractive including but not limited to cleaning tables and...
What does Hollywood Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a BanquetSet-Up Person, you will:Shift: On-Call | Pay: $10.15 per hour plus tips- Performs considerable physical activity on a continuous basis throughout scheduled shift. - Executes set up of Banquet Event Orders (BEO) in accordance with instructions provided by Banquet Manager and/or Banquet Captain. - Sets banquet rooms with proper tables, chairs, podiums, audio/visual equipment, platforms/stages, trash cans, linens, chair covers, glassware, and other equipment...
- Maintain a professional appearance at all times, clean and well groomed as per standards.- Maintains cleanliness of events by picking up objects from floor and vacuuming before each function.- Obtains BEO from manager for proper set-up diagrams or instructions.- Set tables per instructions with adequate amount of apace between chairs and other tables.- Put table liner on tables and skirt tables. If liners are dirty, take to wardrobe department to be cleaned.- Set bars in location as described on BEO.- Cloth and skirt bar tables.- Set and or take down dance floor.- Set and skirt stages and risers.- Cloth and skirt any table that is being used for registration, AV equipment, raffles, etc.- Complete BEO by setting properly working microphones, AV equipment, podiums or...
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for learning and being familiar with all of the property’s room outlets, Server functions, and for being able to answer general questions regarding the property. - Anticipate the guest’s needs and respond appropriately with a sense of urgency. - Positively affect interactions with guests and team members. - Set up and break down tables, chairs, staging, podiums, trash cans, dance floor, and banquet equipment for a variety of functions. Keep banquet areas clean and organized. - Work in cooperation with other service personnel to provide a high quality of service, as well as be able to read and comprehend Banquet Event...
What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Banquet Set-Up Person, you will:Shift: On-Call | Pay: $10.15 per hour + tips (Tip Avg: $15- $25 per hour)- Adheres to all departmental and property policies and procedures regarding guest service standards.- Assembles banquet room with proper linen and glassware as directed by supervisor.- Supplies and replenishes banquet/meeting rooms with clean glassware and fresh water.- Breaks down all banquet/meeting rooms upon conclusion of event.- Returns all equipment...
- Responsible for the proper set up of each banquet room in accordance with the Daily Banquet Event Orders.- Inspect all meeting rooms prior to guest arrival to ensure proper setup.- Arrange all equipment in banquet rooms and foyers 1 hour before event.- Maintain inventory of tables, chairs, linen, and other specialty equipment.- Ensure all scheduled events are set up on time.- Safely lift and move equipment.- Report maintenance of equipment to the appropriate manager.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for the breaking down and cleaning of bar outlets; cleans reach-ins, beer and keg coolers, elevators, and wine containers. - Cleans service stations, including drains, counters, guns, ice bins, boots, speed racks, EDi’s, and syrup containers. - Checks and maintains the required bar stock; maintains cleanliness and order in assigned station. - Responsible for removing trash and disposing of all boxes. - Obtains replacement stock from the warehouse inventory in accordance with established procedures; maintains stockroom cleanliness. - Assists bartender in providing maximum efficiency and service levels by retrieving guests’ special requests, and during busy...
