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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the back of house Buffet department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service...
- Responsible for providing guidance and daily supervision to staff in the department. - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining of cost control methods...
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining of cost control methods...
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining of cost control methods and...
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining of cost control methods...
- Sets up work area at the beginning of the shift. - Maintains par levels of plate ware, glassware, silverware, condiments, and all other items. - Carries dirty dishes from dining room to kitchen. - Carries dirty service items from the side stations to the dishwashing area. - Wipes table tops and chairs with sanitized cloth. - Breaks down all trays of dirty dishes brought from the dining room. - Carries dirty dishes from the breakdown area to the dishwashing area.- Wipes table tops and chairs with sanitized cloth. - Inspects all tabletop items for cleanliness before tables are ready to be seated.- Replenishes supply of clean linens, silverware, glassware, and dishes in dining room. - Polishes silverware and glassware. - Wipes down all coffee machines, ices tea...
- Performs a variety of duties relating to working in the Team Member Dining room and service of food and/or beverage.- Responsible for cash handling in the Team Member Dining Room.- Stocks counters, steam tables and displays in a neat and timely manner.- Provides friendly, efficient, professional service, and demonstrating a willingness to serve our team members with a smile.- Keeps all work areas clean and in order; cleans equipment thoroughly.- Handles foods appropriately, maintaining proper food handling, safety, and sanitation standards – Must be ServSafe Certified.- Cleans floors and workstations thoroughly.- Operates dish machine to clean dishes.- Operate and clean equipment including steam tables, dish machine, coffee machines and soda fountain.- Completes...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for Hollywood and 1st Jackpot: - Responsible for directing the overall operations and staff of the Table Games/Slots/Performance/Sportsbook Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Enthusiastically supports, actively promotes, and demonstrates superior...
The Director of Construction for the Iowa region is responsible for the development and implementation of Capital Projects (New, Remodel and R&M) from Concept Stage through construction completion and operational turnover. The Director is involved with the overall project as it relates to design management and coordination, schedule, budget, contracting, assessment & coordination of operational needs, maintaining design intent, and the day-to-day management and on-site coordination of Capital Projects. Also partners with the VP of Design & Construction, Departmental Project Leaders and Strategic Sourcing Department as related to construction FF&E purchasing, property operations and other relative positions to ensure projects remain on budget and on schedule. The position reports to the...
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Responsible for directing the overall operations and staff of the Facilities departmentwho oversee installation, maintenance and repair of HVAC, electrical and plumbing systems and water distribution. Develops,implements and manages operational goals and monitors achievements of performance and profit objectives. - Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. -...
- Responsible for the development, maintenance, and documentation of the Accounting System of Internal Control- Plans, coordinates, and executes an efficient accounting and financial reporting system which provides data, as directed by the Parent Company, to the Parent Company for purposes of internal and external Financial Reporting as required by, among other Regulatory Bodies, The Securities and Exchange Commission (including requirements under Sarbanes-Oxley), the Internal Revenue Service- Responsible for all regulatory compliance related to Accounting System of Internal Controls as required by, among other agencies and governing bodies- Creates and maintains a periodic, quality internal reporting process to be used by Company Management for purposes of analyzing results of...
This exciting dual-property position offers the opportunity to oversee and make an impact across both Hollywood Casino Aurora and Hollywood Casino Joliet.- Responsible for directing the overall operations and staff of the Finance department in the following areas: AP/Payroll, Revenue Accounting, General Ledger, Cage/Credit, Count, and Warehouse/Receiving. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Responsible for assisting in preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns /...
- Responsible for directing the overall operations and staff of the Hotel; functions as a strategic leader of the hotel with responsibility for all aspects of the operation.- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the VP of Hospitality.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards...
The Director of Hotel Operations is responsible for overseeing and managing all aspects of hotel operations, ensuring exceptional guest service, operational efficiency, and financial performance. This role provides leadership to front desk, housekeeping, reservations, guest services, and other hotel-related departments while aligning operations with the property’s vision, values, and service standards. The following and other duties may be assigned as necessary: - Responsible for directing the overall operations and staff of the Hotel; functions as a strategic leader of the hotel with responsibility for all aspects of the operation. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Ensure that scheduling is...
- Responsible for designing and executing marketing strategies for the properties to promote customer awareness and casino image in order to maximize revenue.- Works closely with Vice President of Marketing to design, implement, and oversee overall strategies for all areas of responsibility.- Drives improved program results in all areas of responsibility through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. - Makes changes if necessary to achieve end result.- Lead departments through active participation. - Manages outside agencies to ensure timely and precise program execution. - Management accountability...
- Responsible for directing the overall operations and staff of the Casino Marketing department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives - Develops and implements marketing strategies to maximize volume and market share; investigates potential opportunities for incremental revenue. - Builds loyalty and develops sustained effective relationships among valued VIP customers; establishes and maintains relationships with industry influencers and key community and strategic partners. - Setting measurable goals for customer development staff with regards to growing high end play, and generating more play out to the current database. - Ensures that scheduling is done in an effective and efficient manner to ensure...
- Develop and execute strategic marketing direction to include marketing reinvestment, direct marketing, advertising, public relations/community relations, and entertainment for the properties which generates trial and builds long term relationships with customers and strengthens the brand value.- Develop and implement annual marketing plan for the property that supports the overall brand strategy for the company.- Drive improved program results in all areas of responsibility through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high-quality service, then monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve desired result.- Responsible for assessing,...
- Compile property wide operations performance reporting, analyze the results and communicate findings to property management (i.e. Human Resources, Finance, Executive Management Team, and Operations) - This responsibility will include the reporting and analyzing of revenue and costs generated as a result of specific events with an overall analysis of the impact or profitability of each event - Provide reports of statistical analysis, including information in the form of graphs, charts, and tables to Executive Management - Identify relationships and trends in data in the region, as well as any factors that could affect the future results- Analyze and interpret statistical data in order to identify significant differences in relationships among sources of information - Prepare...
SUMMARY:The Director of Regional Planning & Analysis is a strategic partner to property and corporate leadership, providing insight and recommendations into our businesses and the markets in which they operate. The Director of Regional P&A is a trusted advisor, using data to drive new ideas, improvements, and recognize opportunities for our three properties in Central Pennsylvania: Hollywood Casino at Penn National Race Course, Hollywood Casino Morgantown and Hollywood Casino York. ESSENTIAL DUTIES AND RESPONSIBILITIES- Responsible for directing the overall operations and staff of the Planning & Analysis department. Teaches and develops P&A talent across assigned properties. - Partners with regional, property, and corporate leadership to provide insight and recommendations...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising and managing staff in the Player Development department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Develops and implements VIP player programs/events/parties to create guest loyalty and return guest visits.- Administers and oversees player...