Job Listings

- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Perform cleaning duties in all areas of the facility including Smoking and Non-Smoking areas, not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up...

- Operating carpet shampooer and buffer.- Going up in the high lift to clean ceiling fixtures.- Recognizing and ensuring appropriate chemicals are used when cleaning and mixing appropriate chemicals.- Moving furniture and cleaning of assigned areas.- Maintaining and cleaning machines after use.- Reporting any problems to Supervisor.- Adhering to all company policies and procedures.- Mopping, scrubbing, rinsing and polishing hard floors.- Moving, rearranging and cleaning furniture.- Operating and controlling all mechanical equipment including rotary machines, blowers and backpack vacuums.- Providing exceptional Customer Service to all guests.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable...

- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ability to use internal radio & earpiece to communicate to team.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Strip and wax floors and clean base boards. - Vacuum and Shampoo ALL carpeted areas. - Power wash ALL bathrooms- Ensure proper storage of cleaning products in all EVS designated areas.- Use extractor equipment, floor scrubbers, shampoo machines, polishing machines, special vacuum cleaners and scrubbers. - Move office equipment and items as directed. - Clean interior and...

ESSENTIAL DUTIES AND RESPONSIBILITIES - Oversee and be responsible for one or more EVS work crews under the guidance of the Assistant Shift Manager- Assist in training, scheduling, and updating zone assignments for team members- Maintain key control and attend leader shift and department meetings- Inspect and submit inspections for property lobbies, restrooms, offices, meeting rooms, food/beverage outlets, and all back of house areas- Communicate and delegate tasks and problem solve effectively with all guests, team members, and managers- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.

- Service assigned areas daily, including sweeping and mopping, emptying trash, dusting, polishing, and general cleanliness of all public areas in the hotel including, lobbies, restaurants, bar and lounge, elevators and all public restrooms.   - Maintain the highest standards to ensure the quality and cleanliness in the Casino/Hotel and other required areas - Assume the responsibility for keeping the assigned area maintained in accordance with policies and procedures - Clean between slot machines, remove papers and glasses, and discard all empty bottles - Empty and clean ashtray - Keep all slot chairs/table games chairs clean in assigned area - Wipe down all slot machines, changes booths and change banks located in assigned area - Remove spots from mirrors, doors and walls...

The Asian Executive Chef will oversee the regions Asian restaurant operations and related events pertaining to the Asian guest experience. Will be responsible for completing a variety of creative, organizational, and leadership tasks to ensure a kitchen runs optimally and patrons’ meals are satisfactory. Their responsibilities will include:- Developing unique and Asian cuisine-appropriate menus- Collaborating with the Restaurant Manager to set item prices- Staying current on developing trends in the restaurant industry- Maintaining the kitchen and surrounding areas in conditions that meet the company standards and health code regulations- Monitoring inventory and purchasing supplies and food from approved vendors- Hiring, training and supervising kitchen staff- Assisting and...

- Develop and maintain business relationships through E-mail, telemarketing, direct contact, and enhanced guest service. - Utilize Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Complete all Sales Force task requirements in a timely manner.  Review all monthly metrics with the Manager of Player Development and set quarterly goals.  - Develop and maintain technical skills to maximize the use of patron data systems. - Establish a direct line of communication with all service departments for the purpose of caring for high-value players. - Monitor patron activity and profitability of all assigned players. - Through personal confidence and attentive, caring demeanor, manage all manners of guest service interaction. - Assist in all high-end...

- Generate incremental revenue within top player segment by identifying and attracting new premium players to property.- Create fun and excitement through specialized, personalized and preferential services. - Increase property profitability by targeting high margin accounts to reactivate, develop and maintain.- Build player loyalty and promote return visits by maintaining contact with a base of customers via their channel of choice including targeted telemarketing efforts.- Cultivate leads received through in-house channels and through networking through established customer base.- Act as a guest liaison, handle issues and resolve situations to ensure smooth operations and excellent customer service. - Receives and addresses all incoming phone calls for fellow Player...

- Resolves VIP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner. - Develops relationships with VIP players to grow VIP player base and increase company revenues by assuring customer retention and repeat business. - Attracts and manages VIP customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests. - Devotes significant time to being visible and available on the casino floor in order to meet and greet VIP guests during individual visits, as well as during special events. - Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and...

 - Promote the facility, services, programs, and events while interacting with Marketing, Table Games, Hotel, Slots, Public Relations, and casino guests.  - Build customer database and player loyalty through recruitment and retention techniques including actively recruiting new members for the Penn Play program.  - Player retention using direct mail and telemarketing, inactive player reactivation, hosting parties and participation in promotions, special events, gaming tournaments along with acting as a liaison between players and the Marketing and Player Development departments. - Provide personalized services to guests, focused solely on players that meet the criteria of the Cactus Pete’s Casino Host program, as well as creating new business and bringing back inactive players to...

- Enhances the growth of revenues through the development of our customer base. - Develops relationships with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business. - Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Attracts and manages customers in the Asian Market through weekly telemarketing and in-person contact on the casino floor. - Proactively seeks out new business with targeted Asian Players, introducing the benefits of and soliciting enrollment for the PENN Play loyalty program.  - Devotes significant time being visible and available on the casino floor in order to meet and greet VIP guests during...

- Resolves ViP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.- Develops relationships with ViP players to grow ViP player base and increase company revenues by assuring customer retention and repeat business.- Attracts and manages ViP customers through weekly telemarketing and in-person contact on the casino floor.- Exercises discretion to provide ViP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.- Devotes significant time to being visible and available on the casino floor in order to meet and greet ViP guests during individual visits, as well as during special events.- Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may...

- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationships with VIP players to grow the VIP player base and increase Company revenues by assuring customer retention and repeat business.- Attracts and manages VIP customers through weekly telemarketing and in person contact on the casino floor.  Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Devotes significant time being visible and available on the casino floor in order to meet and greet VIP guests during individual visits as well during special events.- Highly knowledgeable of credit procedures, if applicable.  Encourages the use of credit and...

- Enhances the growth of revenues through the development of our customer base. - Develops relationships with ViP players to grow player base and increase Company revenues by assuring customer retention and repeat business. - Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor. - Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events. - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. - Exercises...

*Must be Fluent in Cantonese or Mandarin *Base salary plus quarterly bonus eligibility- Resolves ViP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner. - Develops relationships with ViP players to grow ViP player base and increase company revenues by assuring customer retention and repeat business. - Attracts and manages ViP customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide ViP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests. - Devotes significant time to being visible and available on the casino floor in order to meet and greet ViP guests during individual visits, as well as during special events. - ...

- Supervises, coordinates, and participates in activities of Chef/Kitchen Managers, Cooks, and other kitchen personnel engaged in preparing and cooking foods at Hollywood Casino at Penn National Race Course by performing the following duties.  - Must adhere to concessions and beverage policies. - Estimates food consumption, and requisitions or purchases foodstuffs. - Receives and examines foodstuffs and supplies to ensure quality and quantity meet established standards and specifications. - Selects and develops recipes based on type of food to be prepared. - Supervises personnel engaged in preparing, cooking, and serving meats, sauces, vegetables, soups, and other foods. - Supervises food servers, bus persons, food runners, bartenders, concessions cooks, dish room stewards,...

GENERAL ACCOUNTABILITIESThe following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions. - Creates an atmosphere that induces guests to have L’Auberge Casino Resort as their casino/hotel of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service.- Hires, trains, motivates, evaluates and manages staff to ensure employees have adequate guidance and resources to achieve established objectives.- Establishes, implements and maintains department objectives, standards, guidelines, budget and processes to achieve proper department management.- Researches, analyzes and makes determinations regarding new...

- Achieves desired results through established methods, procedures, and guidelines to maintain designated standards and high-quality service. Monitors results through inspection, evaluation, and analysis; makes changes if necessary, to achieve goal. - Responsible for supervising all Stewarding staff and the overall daily management of a designated shift.  - Ensures cleanliness standards meet established guidelines in all Food & Beverage outlet kitchens. - Responsible for maintenance of cost control methods and procedures by monitoring consistent pars and inventory of supplies. - Responsible for the development, implementation, and management of operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while...

- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Closes game; sorts cards, balances rack, counts chips, and signs off with the...