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What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As an Experienced Wok Cook, you will:Pay: $21.00 per hour | Shift: 5:00 pm - 1:30 am - Prepares food items as directed, ensuring each order sent out is uniform and consistent.- Prepares food, including hot entrees for our Asian dishes, to specification in an accurate and timely manner to provide guests with a quality product.- Controls food production to include proper cooking methods, cooking time and temperature, ensuring sanitation, handling and storage of prepared food and...
- Responsible for managing the daily operations of assigned Food & Beverage outlet(s). - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Ensures consistent, high quality service standards are maintained in designated areas of responsibility.- Implements training programs that ensure high quality service.- Provides adequate training and tools for team member success.- Ensures that all F&B areas are kept clean and in proper condition.- Ensures that the minimum level of labor is used to perform the required level of service without adversely impacting service standards.- Interviews and hires new team members.- Executes audits of supplies...
- Responsible for providing guidance and daily supervision to staff in the department. - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains product menu and assists in recording product inventories.- Maintains established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team...
Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.). Staff, schedule, evaluate, train, develop and monitor subordinate personnel. Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel. Promote the courteous treatment of customers and employees including resolving complaints, answering questions and providing general service. Ensure food servers, bus persons and other restaurant personnel...
- Responsible for working in all venues including but not limited to Biloxi Bay Buffet, Stadium, Pho-Boy and BT Grill. - Operates cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remains current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Expedites food purchases for our guests according to service standards. - Expedites food purchases for online orders and third-party pickups.- Ensures that front line checklist is used to restock inventory as needed.- Serves as an ambassador for all Food and Beverage outlets. - Maintains cleanliness and sanitary conditions of the dining area.- Performs all assigned cleaning and general maintenance tasks.- Reports issues and/or guest complaints to...
- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow cast members.- Any and all duties as assigned by your supervisor or a member of management.- Operates cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remains current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Ensures that front line checklist is used to restock inventory as needed.- Tracks and assigns seats in accordance with established procedures.- Must be able to stand for a full shift.- Maintains cleanliness and sanitary conditions.- Performs all assigned cleaning and general maintenance tasks.- Reports issues and/or guest complaints to leader. - Serves as an ambassador for all Food...
- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow cast members.- Any and all duties as assigned by your supervisor or a member of management.- Operates cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remains current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Expedites food purchases for our guests according to service standards. - Expedites food purchases for online orders and room service.- Responsible for making quality beverage offerings in an appropriate, timely manner as requested - Ensures that front line checklist is used to restock inventory as needed.- Maintains cleanliness and sanitary conditions of the dining area.- Performs all...
The following and other duties may be assigned as necessary for any food outlet:- Responsible for working in all venues including but not limited to Stadium, Buffet, Pho-Boy and BT Grill. - Operates cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remains current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Expedites food purchases for our guests according to service standards. - Expedites food purchases for online orders and third-party pickups.- Ensures that front line checklist is used to restock inventory as needed.- Serves as an ambassador for all Food and Beverage outlets. - Maintains cleanliness and sanitary conditions of the dining area.- Performs all assigned cleaning and...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for any food and beverage outlet:- Responsible for working in all venues including but not limited to Biloxi Bay Buffet, Stadium, Pho-Boy and BT Grill. - Operates cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remains current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Expedites food purchases for our guests according to service standards. - Expedites food purchases for online orders and third-party pickups.- Ensures that front line checklist is used to restock inventory as needed.- Serves as an ambassador for all Food and Beverage outlets. - Maintains cleanliness and sanitary...
- Replenishes paper goods (i.e., cups, napkins, etc.) at bars. - Assists bartenders in cleaning and maintaining bars filling ice bins, etc. - Stocks bars with alcoholic beverages: liquor, wine, beer, drink mixes and non-alcoholic beverages: soda juices, and carbon dioxide at bars using FiFO rotation system.- Makes certain change slips and drop envelopes are available at each bar. - Stocks liquor room with all supplies. - Ensures beverages are properly stocked before, during, and after shift: Berg liquor system, kegs of beer, wine, soda, and CO2. - Maintains cleanliness and organization of liquor rooms, beer coolers, and bars: sweeps, mops, breaks down boxes, and takes out the trash. - Removes all empty kegs from coolers and places in proper storage area.- Cleans all...
- Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with. - Effectively responds to supervisor’s requests in all areas of customer interaction and customer concerns. - Mixes ingredients such as liquor, soda, water, and fruit juice to prepare beverages. -- Must constantly pre-bus station. Follows health and safety rules. - Must become trained and certified in TIPS. - Interacts verbally with all bar guests, creating friendly and upbeat atmosphere. - Assists with inventory and inventory control. - Rings in all beverages according to standards set by Food & Beverage department and collects proper money for these beverages. - Serves drinks to all bar guests. - Verifies guest is of legal...
- Responsible for working in all venues including but not limited to Baykery, Buffet, Pho-Boy, and BT Grill. - Operates cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remains current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Expedites food purchases for our guests according to service standards. - Expedites food purchases for online orders and third-party pickups.- Ensures that front line checklist is used to restock inventory as needed.- Serves as an ambassador for all Food and Beverage outlets. - Maintains cleanliness and sanitary conditions of the dining area.- When assigned to Baykery, makes craft coffees and specialty drinks according to menu specifications. - Performs all...
- Responsible for prompt, efficient and courteous beverage service to casino guests in accordance with HCPN policies, procedures and standards- Responsible for having knowledge of PLCB and RG standards.- Responsible for having knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends- Monitors guests needs on a continuous basis and ensures all requests are promptly fulfilled - Responsible for accurately and efficiently use of POS system.- Monitors guests alcohol intake in accordance with RAMP training.- Assists other food and beverage team members with maintenance such as side work, opening/closing duties.- Participate as a team member with all servers, bartenders, barbacks, supervisors and any other casino personnel to ensure efficient operations.
- Greets guests in a friendly, courteous manner monitors room atmosphere.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Gives cash refunds or Credit memorandums as directed by Supervisor/Manager. - Coordinates and controls the flow of the restaurant. - Resolves service issues according to established guidelines. - Ensures dining...
Don't take our word for it, click HERE to listen to our Team Members and why they chose Penn National Race Course!- Greet guests warmly and promptly with eye contact and enthusiasm while providing quick and efficient service. - Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. - Knowledge of and strict adherence to PLCB and RG standards. - Accurate and efficient use of POS system. - Knowledge of all daily specials and menu items and their preparation. - Handle any guest complaints and resolve them quickly and courteously. -...
- Prepares and serves food to customers.- Sells non-food merchandise and maintains display. - Responsible for the stocking of all products, as needed, during shift and at end of shift. - Operates cash register: takes money or other tenders from customers and counts back appropriate change. Counts money in register before and after each shift and properly records closing transactions. - Cleans and sanitizes working/ kitchen areas in outlets, both behind the line and in dining area. - Assures that tables are bussed and maintains dining area by returning tables and chairs to proper locations, as needed. - Assures that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed. Monitors disposal of garbage and cardboard to respective dumpster...
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members...
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for Hollywood and 1st Jackpot Casino Tunica: - Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior...
Essential Duties and ResponsibilitiesOperational Leadership· Direct and oversee all daily restaurant operations, ensuring efficient, high-quality service during all operating hours, including peak periods, special events, and game-day environments· Establish, monitor, and enforce service standards, cleanliness, and operational procedures· Serve as Manager on Duty and lead floor operations as required· Collaborate with culinary, beverage, marketing, and casino partners to ensure seamless operations Guest Experience· Champion a guest-first culture by proactively addressing guest needs, concerns, and service recovery issues· Monitor service execution and guest feedback to drive continuous improvement· Support and execute promotions, entertainment, and special events...
