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- Act in the absence of and be accoutable to the EVS shift Manager. - Coordinate daily Environmental Services with all others. - Identify and take appropriate/ necessary action to resolve environmental issues/concerns. - Must have computer skills with soe knowledge of computerized time management. - Follow cleancing schedule (daily, weekly, monthly,etc)- Clean assigned areas, furnishing and fixtures according to established Environmental Services procedures and standards.- Inspect furnishings for wear and defects and report ant findings to facilities.- Replenish supplies and report supply and equipment need sto supervisor. - Report Supervisor any change in habits or physical appearance of a team member. - Use resources effectively and efficiently. - Participate in...
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- Develop and maintain business relationships through E-mail, telemarketing, direct contact, and enhanced guest service. - Utilize Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Complete all Sales Force task requirements in a timely manner. Review all monthly metrics with Manager of Player Development and set quarterly goals. - Develop and maintain technical skills to maximize use of patron data systems. - Establish a direct line of communication with all service departments for the purpose of caring for high-value players. Monitor patron activity and profitability of all assigned players. - Through personal confidence and attentive, caring demeanor, manage all manners of guest service interaction. Assist in all high-end events and other...
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- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationships with VIP players to grow the VIP player base and increase Company revenues by assuring customer retention and repeat business.- Attracts and manages VIP customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Devotes significant time being visible and available on the casino floor in order to meet and greet VIP guests during individual visits as well during special events.- Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and...
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The Executive Chef provides strategic and operational leadership for all culinary operations at Sorellina by Giada. This position is responsible for protecting the restaurant’s culinary identity, delivering exceptional food quality and presentation, managing financial performance, and developing a high-performing culinary team.- Provides overall leadership and direction for all back-of-house culinary operations.- Ensures the consistent execution of Sorellina by Giada recipes, menus, plating standards, and brand expectations.- Partners with the General Manager to deliver a seamless, elevated, and memorable guest experience.- Maintains the integrity of the restaurant’s culinary vision while supporting innovation and seasonal menu development.- Oversees food preparation,...
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- Effectively manages the daily operations of housekeeping services in the hotel to promote and maintain the utmost integrity and the highest caliber guest service to all guests/team members. - Direct Housekeeping Supervisors and team members to ensure a high standard of cleanliness in all public areas and hotel guest rooms. - Ensure offices, guest rooms, and other specified areas are kept in a clean and orderly condition. - Tour facility checking all public areas, evaluating the performances of the housekeeping team member. - Inspects facilities and recommends repairs and upgrades when needed. - Counsel team members in a positive, constructive manner as necessary. - Schedule the work force to ensure all areas and shifts are adequately covered. - Initiate and direct heavy...
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Promote stellar customer servicePromptly and appropriately greet guests arriving at the restaurantAssist in seating guests accordingly using a fair rotation between serversVerbally interact with guests creating a fun and exciting atmosphereProvide information to guests as needed such as beverage and food selections availableProperly and promptly assemble food orders and deliver TOGO food to the bar and dine in food to the serving staff. Food should be delivered directly to the table if serving staff is busy assisting other guests.Assist in the fulfillment of all to-go food orders by bagging order, ensuring order accuracy, and expediting food to guests. *An itemized receipt should accompany all orders. *At times it may be necessary for this position to assist with...
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Experienced Blackjack, Roulette, Mini Bac Dealer*$5,000.00 Sign-on Bonus! SUMMARYThe dealer is in charge of running the games played by our guests. For card games, they deal the cards used, take bets from players, and monitor suspicious behavior to prevent cheating. During gameplay, the dealer also manages the betting pot and pays out winnings after each hand. The ideal candidate for this position is someone who has previous dealer experience. ESSENTIAL RESPONSIBILITIES - Use of gaming equipment- Providing game security- Money handling- Wager positioning- Verbalizing game- Assists guests in learning games
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Experienced Dealer - Blackjack, Roulette, Mini Bac*$6,000.00 Sign-on BonusSUMMARYThe dealer is in charge of running the games played by our guests. For card games, they deal the cards used, take bets from players, and monitor suspicious behavior to prevent cheating. During gameplay, the dealer also manages the betting pot and pays out winnings after each hand. The ideal candidate for this position is someone who has previous dealer experience. ESSENTIAL RESPONSIBILITIES- Use of gaming equipment- Providing game security- Money handling- Wager positioning- Verbalizing game- Assists guests in learning games
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- Provides accurate and efficient dealing at assigned table game. - Follows game procedures when dealing Blackjack, Craps, Roulette, and any other form or variation of table games.- Provides prompt, courteous, and accurate dealing at assigned table(s). - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position. - Performs accurate chip and cash transactions. - Receives wagers from customers and pays the appropriate game outcomes. - Maintains game security and protects company assets at all times. - Assists customers in understanding the rules and ensures adherence to established policies and procedures.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with...
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- Responsible for the accuracy and professional, proficient manner in dealing a specific table game according to property policies and procedures and in compliance with Gaming regulation - Provides notification to the Box person or Floor Supervisor, where applicable, when decisions pertaining to the game are required - Exchanges currency for gaming chips and pay or collect bets according to house rules in an accurate manner. - Advises Floor Supervisor or Manager of any disputes or arguments that may arise during the game among players/dealer. - Responsible for analyzing customer play for cheating scams and suspicious variations in play. - Ensure the safety and security of guests and employees. - Paying wins.- Supports and maintain courtesy guidelines at all times. -...
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Must be able to deal at least one game including, Blackjack, Roulette, Craps or Carnival Games (three-card Poker, Caribbean Stud Poker, River Boat Poker, 21+3, Flop Poker, etc…). Must provide prompt, courteous and accurate dealing at assigned table(s) in accordance with established procedures. Assist guests in understanding the rules and ensure adherence to established policies and procedures. Maintain the security of assigned game(s) at all times. Report any safety hazards to assigned Games Supervisor.
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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and...
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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service...
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- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Closes game; sorts cards, balances rack, counts chips, and signs off with the...
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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service...
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What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.- Provides accurate and efficient dealing at assigned table game- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the...
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- Experience in conducting poker game. - Safeguards the assets of the company.- Conduct the poker game.- Responsible for the accuracy of the table bank and the pot.- Adhere to poker room policies / procedures.- Review and inspect assigned working environment for any and all safety hazards.- Keep well informed of all corporate, property and Poker Department policies and/or procedures, upcoming events.- Required to do BRUSH-duty As Needed- Poker Dealer Will Keep All Accrued Tips- Comply with Pennsylvania Gaming Control Board Regulations- Perform other job related duties as assigned.
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- Ability to deal poker in order to provide a courteous and entertaining experience - Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met - Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity - Sponsors new dealers as needed in order to provide new hires with adequate on the job training - Protects the integrity of the game through visual observation of all guests and game layout - Responsible to maintain a clean, organized work area including brush assignments, chip fills, wiping down poker tables and picking up dirty glasses and ashtrays from empty seats - Presents oneself as a credit to...
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- Providing accurate and efficient dealing at assigned table game- Following game procedures when dealing Blackjack, Craps, Roulette, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position - Performs accurate chip and cash transactions - Receives wagers from customers and pays the appropriate game outcomes - Maintains game security and protects company assets at all times - Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance...