Job Listings

 FREE DEALER SCHOOL TO LEARN HOW TO DEAL CRAPS!  ADDITIONAL GAMES TAUGHT IN 12 MONTH TIME-FRAME THROUGH PAID TRAINING!  NEXT SCHOOL STARTING IN MARCH, COME TO OUR CAREER FAIR TO LEARN MORE!  THURSDAY, MARCH 13TH FROM 3PM TO 6PM AT 500 MAIN ST. BANGOR!  - Provides accurate and efficient dealing at assigned table game - Follows game procedures when dealing , Craps, Roulette, and other variation of table games - Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times...

 - Ability to deal poker in order to provide a courteous and entertaining experience- Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met- Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity- Sponsors new dealers as needed in order to provide new hires with adequate on the job training- Protects the integrity of the game through visual observation of all guests and game layout - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses- Presents oneself as a credit to the Company and encourages others to do the same Performs all...

- Job Tasks must be finished in a timely manner according to department standards - Adhere to department and property policies and procedures regarding guest service standards.  - This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty. - Greet guests with a smile and pleasant disposition in a timely manner. - Date-stamp, sort, and rack incoming mail and messages. - Keep record of room availability and guest’s accounts, manually or by computer. - Compute bill, collect payment, and make change for guests. - May post and correct charges to guest’s folios (bills). - Make and confirm room reservations for guests. - Assist in the group sales efforts as specified by Hotel Leadership. - Complete all...

- Ability to deliver exceptional guest service at all times.- Communicate with all departments regarding in house VIPs and any special needs.- Maintain an up to date working knowledge of all Zia Park amenities as well as any special events.- Promote and sell special hotel programs, special rate packages, and up grades when appropriate.- Maintain house bank and handle all checks and cash according to Zia Park policies and procedures- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.- Be knowledgeable of all emergency procedures and company policies- This person must have good communication skills as well as the ability to lift, pull and push a moderate weight.- Responsible for taking reservations and accurately inputting into the...

What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.- Efficiently and effectively check guests in and out, provide information about property events, understand guest requests and respond to guest needs.- Process guest payments and accounts upon checkout in an efficient, timely, and accurate manner aligned with internal controls.- Answer internal and external calls in order to answer questions, direct calls or provide general information.- Operate AS/400 hotel computer system, credit card machine and other office equipment.-...

- Responsible for managing the activities of the Hotel Front Office, Bell Desk and RV Park on assigned shift, ensuring the smooth check-in and check-out processes for hotel guests and their needs are met, as well as assist with questions and special requests. - Assists with training team members based on call center operations in order to streamline and increase productivity in the department. - Able to perform all job descriptions that report to this position.   - Hires, trains, motivates, evaluates, and supervises staff in order to ensure that all team members receive adequate guidance and resources to accomplish established objectives.  - Establishes and maintains training and development procedure to ensure extraordinary guest service standards are delivered.  - Able to...

- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses...

- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - Assigns guest accommodations in accordance with current procedures. - Handles assigned bank properly and performs account postings. - Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation. - Accepts same day and advance reservations as required. - Processes guest accounts upon checkout in an efficient and accurate manner. - Maintains guest relations in a positive manner.  if unable to satisfy guests' complaints, refers guest to appropriate personnel. -...

- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- Must be willing to cross-train in other departments of Hotel Operations as instructed by management.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- Greet, register, and assign rooms to guests.- Date-stamp, sort, and rack incoming mail and messages.- Answer inquiries pertaining to hotel services, shopping, dining, and travel directions.- Keep record of room availability and guest’s accounts, manually or by computer.- Compute bill, collect payment, and make change for guests.-...

- Provides friendly and efficient service to guests during check in/check out procedures.- Makes and confirms reservations and assists guests with problems or questions.- Obtains information necessary to guarantee rooms (e.g. identification, credit card verification, etc.).- Performs Front Desk, Call Center, and other hotel-related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Maximizes resort revenues by selling reservations based on predetermined rate strategies.- Accurately enters...

Responsible for administrative duties of the hotel front desk.   Essential Functions   - Register and process guests promptly upon arrival and departure, including, but not limited to greeting guests, assigning rooms, and issuing keys - Ensure guest satisfaction by managing the flow of communication at and around the front desk - input information into computer systems (CMP). - Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate - Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction - Maintain records of room availability and guest accounts - Review accounts and charges with guests during the checkout process, which may involve receipt of payments -...

- Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and...

- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Ensures regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair- Ensures functionality of the slot maintenance system- Interacts with Slot Operations personnel and Guests while repairing slot machine functions- Previous Slot System experience with ACSC, SDS, CDS etc. preferred- Work on special projects as assigned- Assist in maintaining adequate stock of parts necessary for repairs- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming- Assist customers...

ESSENTIAL DUTIES AND RESPONSIBILITIES• Data Analysis: Collecting and analyzing data related to slot machine and table games performance, including revenue, operational costs, and customer engagement metrics. This analysis aids in making informed decisions about machine placement, game selection, and performance optimization.• System Management: Administering and maintaining gaming device master file information in the casino's gaming management systems, such as LnW ACSC and other related platforms. This includes coordinating slot and table games floor projects to ensure data integrity and timely updates.• Project Coordination: Collaborating with slot technicians, facilities, IT, compliance, and other departments to manage slot floor projects, including game moves, installations,...

Responsible for ensuring the safety and protection of the guests, team members, and their vehicles in our garage and our team member lot.    Essential Functions  - Provide security and protection for garage and our team member lot - Handle unruly guests and criminals in combative situations (Garage / Team Member Lot) - Write required reports regarding all incidents that occur - Communicate via two-way radio and telephone - Direct foot and vehicular traffic - Assist paramedics as needed - Operate mobile unit, patrol property and assist guests with vehicle problems - Respond to alarms and communicate with Detroit Police - Other job related duties as assigned

- Adheres to all departmental and property policies and procedures regarding guest service standards.- Collects, processes, and sells entry tickets; assists guest with questions; provides assistance with navigating property.- Keeps count of guests entering property and balances tickets.- Handles and secures all money banks to ensure the proper balancing and transaction verification through the ticket system; prepares and verifies all closing paperwork; corrects financial deficiencies as needed.- Notifies higher level management of any suspicious or unusual activity and/or transactions in a timely manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.

- Creates an atmosphere that induces guests to have L’Auberge Baton Rouge as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service.- Hires, motivates, evaluates and supervises front-of-the-house staff in order to ensure employees receive adequate guidance and resources to accomplish established objectives.- Responsible for morale of staff through quality of supervision and training and provides training for all assigned outlet personnel to ensure customer service standards are met.- Establishes department standards, guidelines and objectives and maintains other administrative processes, such as budget and staffing to ensure proper planning and efficient operation of...

 - Ensure the timely completion of the monthly close, including addressing any issues that may - Review the majority of recurring journal entries as well as supporting work papers prepared by staff accountants for all corporate entities.- Verify that all journal entries have been posted and perform a final review of each corporate entity’s trial balance for accuracy and completeness before each corporate entity is finalized.- Ensure documentation, including appropriate sign-offs, is completed for all key controls, and coordinate all requests with internal and external auditors.- Assist Shared Services leadership with special projects, - Provide training to new and existing staff - Coordinate month-end and year end accounting closing - Review and approve all pay apps,...

- Meets and greets all guests in a warm, friendly, and professional manner in accordance with all facility policies and procedures. - Responsible for efficiently loading golf carts for guests. - Executes daily operations of range ball recovery, utilizing both mechanical and hand machinery and equipment; washes range balls to maintain cleanliness and usability. - Collects, organizes, and cleans all range baskets used for ball transportation according to established policies and procedures. - Helps keep all working areas attractive, neat, and clean. - Follows procedures for proper opening and closing of the cart and range operations. - Arranges golf carts neatly after use, ensuring passage area remains clear; rotates golf carts to ensure uniform usage amongst the fleet. - inspects the...

The Equipment Manager / Mechanic  oversees the maintenance and repair of various gasoline and diesel-powered machinery used for golf course upkeep. The Mechanic contributes by ensuring the cleanliness of the service area and maintenance facility, supporting a preventative maintenance program, and adhering to safety protocols. This role involves managing and performing complex repairs and maintenance on vehicles and equipment to ensure their proper functioning, while also leading a team of mechanics and maintaining accurate documentation.