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MAJOR JOB DUTIES:Duties include, but are not limited to the following: - Clean on a rotation schedule hotel guest rooms which include but not limited to making of beds by changing bed linens and pillowcases, dusting of furniture, restocking of all needed items, cleaning of bathroom including but not limited to toilet, walls/windows, doors, mirrors, shower/tub, floors, and vacuuming of rooms. - Able to release rooms as guest ready. - Able to push, pull, lift 10 lbs. frequently, and up to 20 lbs. occasionally. - Able to bend and stretch 95% of the working day. - Able to stand for extended periods of time. - Able to read MSDS, CHIP labels. - Able to use proper personal protection equipment when needed. - Able to communicate with hotel guests and team members both...
- inspects guest rooms for cleanliness and quality, ensuring property standards are met or exceeded. - Reports rooms ready for occupancy. - Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current SOP’s. - Conducts daily shift pre-shifts, uniform inspection, and directs actions of all floor personnel. - Reports room or hall deficiencies, problems related to structure, equipment, and plumbing to Engineering; prepares maintenance and work orders; follows up on completion with Engineering. - Ensures training for safe and proper usage of cleaning solutions and equipment. - Updates and maintains correct hotel room status in computer system and on...
Sign-On Bonus Eligible! ESSENTIAL DUTIES AND RESPONSIBILITIES:- This position is responsible for providing superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events- Maintain public order and enforcing safety rules- Protecting property and assets- Investigate disturbances in the hotel, casino, or racing areas- Create fun and excitement with the customer
- Registers guests into the hotel in a friendly, courteous and helpful manner and completes Guest Courtesy Calls 10-15 minutes following every guest check in. - Checks guests out of the hotel; processes customer payments according to established policies and procedures. - Prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Also coordinates with Housekeeping and Maintenance on arriving VIP’s, special requests etc. - Arranges for guest requests to be met prior to guest arrivals (i.e. rollaway beds, ground floor, cribs, etc) and follows up on all guest requests personally to ensure hotel staff completed them to the guests’ satisfaction. - Thoroughly knowledgeable in Marketing Program and delivers attentive...
- Consistently providing excellent guest service, using sound judgment, exceptional interpersonal skills, and the ability to multi-task in hotel Operations, including, but not limited to Hotel Front Desk, Retail Gift Shop, RV Park, and Reservations - Develops and maintains positive, interactive relationships with guests, building loyalty and increased frequency with ViP guests by providing excellent guest service - Extends warm, professional greetings to guests and assigns rooms in a manner that consistently demonstrates Red Carpet Customer Service skills - issues room keys and provides clear escort instructions to Bell Staff - Keeps records of room availability and guests' accounts - Reviews and determines guest comp value based upon gaming performance - Makes an confirms reservations -...
Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
- Promote and demonstrate all steps of the Company’s Guest Service standards with each guest and employee you come in contact with.- Clean and sanitize kitchen equipment including stoves, grills, ovens, hoods, walls, and floors (including outlets and drains) in accordance with Health Department regulation, company standards, and Standard Operating Procedures (SOPs).- Collect and dispose of trash in designated areas; clean and sanitize garbage bins using water or steam.- Sweep, mop, and maintain cleanliness across all kitchen floors and surfaces.- Empty grease barrels and trays in a safe and timely manner.- Verbally interact with guests creating a fun and exciting atmosphere- Effectively respond to the Supervisor’s requests- Attend all departmental and company training...
- Performs daily cleaning projects as directed by supervisors. - Cleans all floor mats; sweeps and mops all kitchen floors to remove food, debris, and grease; cleans behind and under all equipment. - Maintains hood vent system and ovens. - Cleans and sanitizes all garbage cans. - Maintains adequate inventory of supplies needed to perform job function.- Responsible for proper storage of all equipment (e.g. china, glass, silver, cooking equipment, and utensils). - Ensures the cleanliness of all floors, walls, dishes, pots, etc. - Ensures “Wet Floor” signs and other markers are used. - Ensures kitchen workers have and use the proper equipment necessary for the job (e.g. gloves, goggles, cleaning solutions, etc.).- Ensures that all equipment functions properly; reports...
- Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credits.- Oversee customers entering & exiting: provide crowd control, direct traffic, check I.D., check for bottles and other items not allowed on Casino floor.- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.- Assist with table and slot drops.- Observe soft count crew doing the slot drop and transports funds to soft count room.- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.- Monitor...
- Provides accurate and efficient dealing at assigned table game- Follows game procedures when dealing Blackjack- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
• Tracking the riding accounts of the jockeys receiving fees• Disbursing fees to proper claimants• Preparing and disbursing horseman’s checks and transfers to account holders• Manage the bookkeeper office to ensure procedures are being followed• Works directly with stewards on all fine issues• Reconcile all accounts associated with live racing and prepare W-9’s and statements for all accounts• Coordinate financial transactions with the Director of Racing and the Director of Finance as needed• This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises...
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner. -- Develops relationships with players to grow customer base and increase company revenues by assuring customer retention and repeat business.- Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the player rewards program.- Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and...
- Performs duties to greet and seat guests, takes reservations, and assists guests with special needs. - Reviews current guest seating assignments and seats new guests according to seating system in each station.- Anticipates guests coming in and has this information before greeting each guest. - Greets guests by name whenever possible, makes guest feel welcome, sincerely conveys appreciation for choosing to dine with us, and ushers to the appropriate table. - Inputs necessary date into seating system and adheres to seating system recommendations. - Assists staff in duties as requested. - Assists guest with special requests or needs. - Monitors restaurant operations, notifying the supervisor of problems, needs, or guest comments. - Ensures menus are clean and contain...
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Properly present clean menus to our guests.- Collect and inspect all menus, discarding the worn ones.- Maintain the professional appearance of the hostess stand.- Supply guests with information on services available at the Hotel/Casino, including all of our restaurants.- Monitor the waiting line to determine if there are large parties waiting.- Answer telephone at the hostess stand.- Monitor the performance and completion of sidework.- Handle initial guest complaints. Inform manager on duty immediately of any problems or concerns.- Assure smooth transition during shift changes. Remain on duty until relief is present and acknowledges that they are ready to take over.- Ensure that tables are...
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Properly present clean menus to our guests.- Collect and inspect all menus, discarding the worn ones.- Maintain the professional appearance of the hostess stand.- Supply guests with information on services available at the Hotel/Casino, including all of our restaurants.- Monitor the waiting line to determine if there are large parties waiting.- Answer telephone at the hostess stand.- Monitor the performance and completion of sidework.- Handle initial guest complaints. Inform manager on duty immediately of any problems or concerns.- Assure smooth transition during shift changes. Remain on duty until relief is present and acknowledges that they are ready to take over.- Ensure that tables are...
- Provide especially timely & knowledgeable service; Always find solutions to guests’ problems. Use the guest’s name when appropriate. - Greet and seat guests at tables according to guest preference and table availability. - Provide guests with menus and inform guests of restaurant specials and feature items. - Coordinate with food servers, bus persons and other restaurant personnel in providing guest service. - Operate electronic cash register system to accurately and immediately account for payment transactions and transports monies to and from the main Credit cage. - Keep cash register and host area stocked with necessary equipment, forms and supplies. - Ensure dining and serving areas are set up and maintained according to standard.
Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
- Operates a cash register/P.O.S. System, and performs cashier functions such as giving the guest or server the correct change; accounts for all cash, charge, and other transactions according to established procedure- Greet and seat guests utilizing established guest service guidelines- Answer phone and coordinate reservations, special guest requests, and messages- Respond to guest requests or place guest in contact with appropriate person for assistance- Answer guest questions in regards to menu items, pricing, specials and promotional events- Assist servers and bussers when needed
- Provide guest services for guests of the restaurant. - Receive cash or credit card from customers in payment for goods or services. - Computes bill on P.O.S. System or adding machine, makes change, and issues receipt. - May be required to know value of menu items. - May give cash refunds or credit memorandums as directed by Supervisor/Manager. - Greets and seats patrons. - Coordinates and controls the flow of the Restaurant. - Assigns stations to servers and bus persons. - Supervises the restaurant during the absence of the Restaurant Supervisor/Manager. - Interacts between Service Staff and Patrons when difficult situations arise. - Ensures that Service Quality and Standards are followed. - Answer telephone in a professional manner.
