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General Accountabilities: - Checks in and checks out guests while providing the highest level of professional and courteouscustomer service possible at all times. - Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. - Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping. - Handles guest problems or complaints in a courteous and professional manner. - Maintains knowledge of hotel, casino, outlet, and community events. - Answers, records, and processes all guest calls, messages, requests, questions, and concerns. - Contactappropriate individuals or departments as necessary to resolve customer’s requests. - Reviews memos and documents pertinent...
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General Accountabilities: - Checks in and checks out guests while providing the highest level of professional and courteouscustomer service possible at all times. - Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. - Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping. - Handles guest problems or complaints in a courteous and professional manner. - Maintains knowledge of hotel, casino, outlet, and community events. - Answers, records, and processes all guest calls, messages, requests, questions, and concerns. - Contactappropriate individuals or departments as necessary to resolve customer’s requests. - Reviews memos and documents pertinent...
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acts as a leader of the department working with and on behalf of the supervisory team; keeps team members and department leaders well-informed regarding hotel operations.- Provides training and insight to Front Desk Clerks; distributes shift work to team members as directed. - Possesses complete knowledge of Hotel Front Desk policies and procedures and assures their implementation. - Responsible for the accurate check-in and check-out of each guest.- Handles complex guest service situations such as room moves and unassigned reservations; acts as communication center between guests and various internal departments to ensure guest satisfaction.- Ensures that all guest...
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- Responsible for supervising and managing staff for the Front Desk. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for...
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SUMMARYThe Hotel Front Desk Night Auditor is responsible for providing exceptional guest service while managing check-in and check-out processes, handling reservations, and serving as the primary point of contact for guests. This role creates a welcoming first and last impression and ensures a positive guest experience throughout their stay. A Hotel Front Desk Night Auditor works overnight to manage front desk operations while also handling basic accounting tasks for the hotel’s daily financials.- Greet guests warmly and professionally upon arrival and departure- Perform guest check-in and check-out efficiently and accurately- Process room reservations, cancellations, and modifications- Handle guest inquiries, requests, and concerns promptly and courteously-...
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SummaryThe Hotel Housekeeper is responsible for cleaning and maintaining guest rooms and public areas to ensure a clean, sanitary, and welcoming environment for all guests. This role plays a critical part in delivering an exceptional guest experience by upholding brand and property cleanliness standards.- Clean and service assigned guest rooms according to hotel standards- Change bed linens and make beds- Replace used towels and replenish bathroom amenities- Dust, vacuum, sweep, and mop floors- Clean and sanitize bathrooms, fixtures, mirrors, and surfaces- Remove trash and dispose of waste properly- Restock housekeeping carts and supplies- Report maintenance issues, damaged items, or safety hazards to supervisor- Follow all safety and...
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What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Housekeeper, you will:Pay: $16.00 per hour + Amenity Fee ($1.00 - $2.00) per hour | Shift: 9:30 am-6:00 pm- Clean hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel.- Maintain and clean all equipment used throughout the course of a shift.- Maintain proper documentation of tasks completed during shift.- Assist the House Person with department projects and report safety hazards and maintenance deficiences as needed.
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- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures...
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- Maintains personnel files for all Housekeeping team members; maintains up to date personnel contact information. - Processes timekeeping within payroll system. - Assists with departmental attendance tracking and point calculations. - Completes Housekeeping opening procedures including but not limited to preparing assignment sheets, checking for room discrepancies, issuing keys, communicating assignments, etc. - Coordinates with Front Desk to ensure custom comforts and other amenities are delivered to ViP guests. - Conducts interviews for all Housekeeping applicants. - Orders and maintains supplies as needed by preparing purchase requisitions. - Codes and forwards invoices to Hotel Manager. - Maintains the ability to fill in as a GRA, inspector, House Person, Laundry...
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- Transports cleaning equipment up and down ramps- Vacuums and shampoos carpet- Mops, scrubs, rinses and polishes hard floors- Responsible for counting and distribution of clean linen to both Room Attendant carts as well as linen closets- Picks up used linen from Room Attendant’s carts, drops linen down chute to carts that are then taken to soiled linen room where it is picked by laundry company- Moves, rearranges and cleans furniture- Washes mirrors and windows- Maintains housekeeping linen room on each floor, stocks with linen and supplies ensuring adequate level of supplies- Washes and cleans wall light fixtures, louvers, ceilings, shelves and outside walls- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums-...
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- Repair and maintain HVAC systems - Replace damaged ceiling tiles, floor tiles, and wall coverings- Perform preventative maintenance to equipment on a scheduled basis- Responds to routine calls, prioritized by guest service needs- Plumbing, drywall repair, carpenter functions, special trade
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company...
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- Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks! - Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied. - Reports any rooms unable to be serviced within established time standards to supervisor. - Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards. - Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur. - Maintains security of equipment, keys and supplies at all...
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General Accountabilities:- Hires, trains, motivates, evaluates, and manages staff in order to ensure that employees receive adequate guidance and resources to accomplish established department objectives.- Implements and monitors department standards, guidelines, and objectives, and maintains other administrative processes such as ordering and staffing to ensure proper planning and efficient operation of department.- Responsible for morale of department through quality of supervision and training and provides training for all department personnel to ensure extraordinary guest service standards are met.- Works in conjunction with Casino and Marketing.- Requisition supplies and equipment. - Process reservations and advance registration payments.- Inspect guests’ room, public...
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- Responsible for supervising staff and daily overall management on assigned shift for the Hotel to include but not limited to Front Desk, Pool, Valet, RV Park, and Hollydeck. - Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for performing the job duties of a Hotel Services Representative, Night Auditor, RV Park Attendant, or Resort Attendant as needed.- Assists in inspection of projects after completion for satisfactory results.- Assists in maintaining all master and direct bill accounts.- Enthusiastically supports, actively promotes, and...
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For ALL Roles:- Maintains knowledge of property amenities, events, and local area services to assist guests effectively.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists with Pool and Hollydeck duties to include but not limited to picking up towels and trash, running food items to guests, checking wristbands, and responding to guest inquiries. Reports issues to Hotel Services leadership. - Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.Hotel Services Representative - Assigns and assists...
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For ALL Roles:- Maintains knowledge of property amenities, events, and local area services to assist guests effectively.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists with Pool and Hollydeck duties to include but not limited to picking up towels and trash, running food items to guests, checking wristbands, and responding to guest inquiries. Reports issues to Hotel Services leadership. - Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.Hotel Services Representative - Assigns and assists...
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SUMMARY: Maintain a clean, safe attractive environment for Hotel patrons. ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned. - Sorts, counts, folds, mark, or carry linens and makes beds.- Replenishes supplies such as drinking glasses and writing supplies.- Provide personal assistance to patrons. Moves furniture. - Cleans rugs, carpets, upholstered furniture, and draperies.- Empties wastebaskets, and empties and cleans ashtrays.- Transports waste and trash to disposal area.- Replenishes bathroom supplies.- Clean lobby area, steps, and main public areas in morning before Hotel opens: vacuum, pick up trash, wipe counters, high dust, clean glass windows and doors, etc.- Getting necessary cleaning supplies for departments, fellow...
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The Housekeeper has overall responsibility for cleaning guest rooms and/or suites in a timely and thorough manner to ensure guest satisfaction. Essential Functions - Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing batHRooms, removing trash etc. - Notify team leader when service is complete so rooms may be sold or occupied - Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping - Report, turn in, and/or log all lost and found items according to established procedures - Comply with all health and safety standards - Attend regular meetings as scheduled - Other job-related duties as assigned
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- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including...