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- Responsible for providing guidance and daily supervision to staff in the Hotel Housekeeping department.- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Assists with supervision of daily cleaning of occupied rooms and preparation of rooms for new check-ins.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs. Ensures guest service standards are followed by all team members and addresses issues as they arise.- Ensures that guest rooms are well...
What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Houseperson, you will:Pay: $16.00 + Amenity Fee ($1.00 - $2.00) per hour | 9:30am-6:00pm or 11:00am-7:00pm- Stock housekeeping supplies and linen and deliver housekeeping related items to guest rooms.- Report all maintenance needs and service issues as needed.- Dust and polish furniture and fixtures, vacuum, mop, sweep, shampoo carpets, clean/wax floors, remove and dispose of trash and empty ashtrays.- Perform deep cleaning tasks and special projects (mattress...
- Repair and maintain HVAC systems - Replace damaged ceiling tiles, floor tiles, and wall coverings- Perform preventative maintenance to equipment on a scheduled basis- Responds to routine calls, prioritized by guest service needs- Plumbing, drywall repair, carpenter functions, special trade
- Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks! - Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied. - Reports any rooms unable to be serviced within established time standards to supervisor. - Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards. - Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur. - Maintains security of equipment, keys and supplies at all...
What does Hollywood Casino St. Louis have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Room Inspector, you will,Pay: $18.00 per hour | Shift: 11:00-7:00pm - Ensuring maximum efficiency in performance of Room Attendants to acquire and maintain immaculate accommodations. - Assigning guest rooms to be cleaned. - Inspecting all vacant rooms for efficient top conditions and meeting Housekeeping specifications. - Supervising all Room Attendants to assure protection of all hotel property from possible damage. - Reporting all maintenance problems to assure...
- Responsible for supervising staff and daily overall management on assigned shift for the Hotel to include but not limited to Front Desk, Pool, Valet, RV Park, and Hollydeck. - Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for performing the job duties of a Hotel Services Representative, Night Auditor, RV Park Attendant, or Resort Attendant as needed.- Assists in inspection of projects after completion for satisfactory results.- Assists in maintaining all master and direct bill accounts.- Enthusiastically supports, actively promotes, and...
For ALL Roles:- Maintains knowledge of property amenities, events, and local area services to assist guests effectively.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists with Pool and Hollydeck duties to include but not limited to picking up towels and trash, running food items to guests, checking wristbands, and responding to guest inquiries. Reports issues to Hotel Services leadership. - Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.Hotel Services Representative - Assigns and assists...
- Provides daily supervision and guidance to kitchen team members while supporting operational goals related to performance, quality, and profitability. - Enforces company, departmental, safety, sanitation, and conduct policies consistently and in real time. - Coordinates staffing and scheduling needs with culinary leadership to support service demands and guest satisfaction. - Produces menu items according to established recipes and prep lists, ensuring kitchens are stocked, organized, and ready for service. - Supports departmental budget compliance through cost control, inventory monitoring, par management, and waste reduction. - Actively demonstrates and enforces superior customer service standards and addresses service or performance issues as they arise. - Maintains...
The Housekeeper has overall responsibility for cleaning guest rooms and/or suites in a timely and thorough manner to ensure guest satisfaction. Essential Functions - Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing batHRooms, removing trash etc. - Notify team leader when service is complete so rooms may be sold or occupied - Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping - Report, turn in, and/or log all lost and found items according to established procedures - Comply with all health and safety standards - Attend regular meetings as scheduled - Other job-related duties as assigned
- Cleans lobbies, lounges, rest rooms, corridors, elevators, stairways, ramps, Prom areas, and patron parking lot. - Machine sweeps, mops, scrubs, waxes, and polishes floors. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture. Washes walls, ceiling, and woodwork. - Washes window glass, door panels, and sills. - Cleans wall and ceiling fixtures. - Empties wastebaskets and empties and cleans ashtrays.- Transports trash and waste to disposal area. - Replenishes restroom supplies. - Responds to calls for Housekeeping problems (i.e., broken glass, spills, backups, etc.). - Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency,...
SUMMARYThe Housekeeper is responsible for maintaining the cleanliness, safety, and overall appearance of front-of-house and back-of-house areas within the casino and in accordance with company standards, ensuring a clean and welcoming environment for guests and Team Members at all times.- Clean and maintain windows, mirrors, elevators, and other public-facing surfaces- Load washing machines and properly fold towels and linens as needed- Vacuum carpeted areas and clean ashtrays as assigned- Sweep, mop, and maintain all hard surface flooring areas- Remove trash and waste from designated containers and areas- Dust, polish, and maintain furniture, fixtures, and equipment- Respond promptly to spills, waste, or other cleanliness concerns- Maintain...
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including...
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed- Maintains and cleans all equipment - Reports all safety hazards or maintenance deficiencies for proper handling- Assists guests with issues ensuring guests' satisfaction while operating within established guidelines and policies- Assists the house person with department projects, as needed
- Cleaning VLT machines, in between machines, VLT bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur.- Cleaning any bio hazardous materials when it occurs.- Removing trash from the trash container and places into the dumpsters.- Providing exceptional Customer Service to all guests.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification...
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur- Cleans any bio hazardous materials when it occurs - Removes trash from the trash container and places into the dumpsters- Familiar with the proper use of chemicals and equipment- Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day- Responsible for providing exceptional Red Carpet Customer Service to all guests
Essential Responsibilities:- Cleaning VLT machines, in between machines, VLT bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur.- Cleaning any bio hazardous materials when it occurs.- Removing trash from the trash container and places into the dumpsters.- Providing exceptional Customer Service to all guests.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises...
- Provides friendly, professional guest service while working collaboratively with coworkers in a fast-paced hotel environment.- Performs deep cleaning of guest rooms, hallways, elevators, stairwells, vending areas, service landings, maid closets, and other assigned areas in accordance with established standards and training.- Assists with standard guest room cleaning and room turnover as needed based on operational demands.- Follows all established protocols when entering, cleaning, and exiting guest rooms to ensure guest safety, privacy, and satisfaction.- Uses cleaning equipment, tools, and chemicals safely and properly and adheres to all chemical handling and safety procedures.- Maintains accurate records of rooms and areas that have been deep cleaned and reports room status...
General Accountabilities: - Retrieves supplies for room attendants and ensures that all supply carts are completely stocked with supplies, complimentary items, and linens prior to the start of cleaning rounds. - Hands out clean linens to all room attendants and assists with loading linens on supply carts. - Delivers supplies to room attendants during the day as needed. - Using a variety of cleaning agents, cleans all service areas such as vending machines, and ice machines. - Takes soiled linens out to laundry area and delivers clean linens to supply room. - Takes all acquired trash out to trash dumpsters as needed.
MAJOR JOB DUTIES Duties include, but are not limited to the following:- Check orders for daily event set up, service, and strike, also checks for set up requirements for the rest of the week.- Check Banquet storage area and cage daily to maintain organization and inventory levels. Does weekly inventory on all china, glassware and flatware.- Take weekly repairs and maintenance to engineering to maintain equipment in good and safe working order.- Clean and organize banquet kitchen. Clean and organize storage area. Check light bulbs and vacuum floors in ballrooms.- Transport heavy equipment throughout property moving equipment and tables needed to service banquet events.- Operate cleaning equipment, pallet jacks, and kitchen equipment.- Review and comprehend necessary banquet...
- The House Person is to provide an effective and efficient working environment for the Hotel’s Guest Room Attendants ensuring the hotel guest rooms are clean and that the rooms are ready in a timely manner for the next Guest that will be checking in. - Adhere to standards and operating procedures as outlined in the Cactus Petes housekeeping manual. - Must maintain all your GRA (Guest Room Attendant) carts throughout the day with clean sheets, water, rags, and any other material a Guest Room Attendant will be expected to have available to complete a room. - All closets must be well organized, clean, neat and tightly, boxes broken down and taken out every day NO EXCEPTIONS. - Report any safety issues to the Housekeeping Supervisor or Housekeeping Management.- Follow the...
