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- Provides daily guidance and on-shift supervision to food and beverage team members, ensuring service, quality, and operational standards are consistently met. - Supports departmental operational goals by monitoring performance, productivity, and profitability and taking corrective action as needed. - Assists with scheduling coordination and staffing coverage to balance labor efficiency with guest satisfaction. - Actively promotes, demonstrates, and enforces superior guest service standards, addressing service issues promptly and professionally. - Maintains product menus and assists with tracking inventories, usage, and par levels. - Ensures adherence to quality assurance standards, health department regulations, and food and beverage safety requirements. - Supports...
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- Greet, register, and assign rooms to guests of the hotel. - Verify customers' credit, and establish how the customer will pay for the accommodation. - Keep records of room availability and guests' accounts using hotel computer systems. - Compute bills, collect payments, and make change for guests. - Perform simple bookkeeping activities, such as balancing cash accounts. - Review accounts and charges with guests during the check out process. - Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems. - Transmit and receive messages, using telephones or telephone switchboards. - Contact housekeeping or maintenance staff when guests report problems. - Review information / pass on log from previous shift, check...
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General Accountabilities: - Checks in and checks out guests while providing the highest level of professional and courteouscustomer service possible at all times. - Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. - Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping. - Handles guest problems or complaints in a courteous and professional manner. - Maintains knowledge of hotel, casino, outlet, and community events. - Answers, records, and processes all guest calls, messages, requests, questions, and concerns. - Contactappropriate individuals or departments as necessary to resolve customer’s requests. - Reviews memos and documents pertinent...
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General Accountabilities: - Checks in and checks out guests while providing the highest level of professional and courteouscustomer service possible at all times. - Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. - Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping. - Handles guest problems or complaints in a courteous and professional manner. - Maintains knowledge of hotel, casino, outlet, and community events. - Answers, records, and processes all guest calls, messages, requests, questions, and concerns. - Contactappropriate individuals or departments as necessary to resolve customer’s requests. - Reviews memos and documents pertinent...
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SUMMARYThe Hotel Front Desk Representative is responsible for providing exceptional guest service while managing check-in and check-out processes, handling reservations, and serving as the primary point of contact for guests. This role creates a welcoming first and last impression and ensures a positive guest experience throughout their stay.- Greet guests warmly and professionally upon arrival and departure- Perform guest check-in and check-out efficiently and accurately- Process room reservations, cancellations, and modifications- Handle guest inquiries, requests, and concerns promptly and courteously- Resolve guest issues or escalate to management as needed- Process payments, room charges, and refunds accurately- Maintain accurate guest records...
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General Accountabilities:- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Respond to guests' inquiries and requests in a timely manner. - Monitor the daily operations of the front desk, including check-in, check-outs, and guest questions and concerns. - Manager reservations and room availability and ensure accuracy of billing and payment processes. - Monitor staff performance and provide feedback. - Maintain the cleanliness and organization of the front desk.
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What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Housekeeper, you will:Pay: $16.00 per hour + Amenity Fee ($1.00 - $2.00) per hour | Shift: 9:30 am-6:00 pm- Clean hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel.- Maintain and clean all equipment used throughout the course of a shift.- Maintain proper documentation of tasks completed during shift.- Assist the House Person with department projects and report safety hazards and maintenance deficiences as needed.
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What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Housekeeper, you will:Pay: $16.00 per hour ($17.00 after 45 day evaluation)| Shift: 9:00 am - 5:30 pm * additional pay incentives offered.- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or...
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- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures...
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What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Houseperson, you will:Pay: $16.00 + Amenity Fee ($1.00 - $2.00) per hour | 9:30am-6:00pm or 11:00am-7:00pm- Stock housekeeping supplies and linen and deliver housekeeping related items to guest rooms.- Report all maintenance needs and service issues as needed.- Dust and polish furniture and fixtures, vacuum, mop, sweep, shampoo carpets, clean/wax floors, remove and dispose of trash and empty ashtrays.- Perform deep cleaning tasks and special projects (mattress...
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- Repair and maintain HVAC systems - Replace damaged ceiling tiles, floor tiles, and wall coverings- Perform preventative maintenance to equipment on a scheduled basis- Responds to routine calls, prioritized by guest service needs- Plumbing, drywall repair, carpenter functions, special trade
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- Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks! - Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied. - Reports any rooms unable to be serviced within established time standards to supervisor. - Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards. - Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur. - Maintains security of equipment, keys and supplies at all...
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General Accountabilities:- Hires, trains, motivates, evaluates, and manages staff in order to ensure that employees receive adequate guidance and resources to accomplish established department objectives.- Implements and monitors department standards, guidelines, and objectives, and maintains other administrative processes such as ordering and staffing to ensure proper planning and efficient operation of department.- Responsible for morale of department through quality of supervision and training and provides training for all department personnel to ensure extraordinary guest service standards are met.- Works in conjunction with Casino and Marketing.- Requisition supplies and equipment. - Process reservations and advance registration payments.- Inspect guests’ room, public...
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For ALL Roles:- Maintains knowledge of property amenities, events, and local area services to assist guests effectively.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists with Pool and Hollydeck duties to include but not limited to picking up towels and trash, running food items to guests, checking wristbands, and responding to guest inquiries. Reports issues to Hotel Services leadership. - Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.Hotel Services Representative - Assigns and assists...
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For ALL Roles:- Maintains knowledge of property amenities, events, and local area services to assist guests effectively.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists with Pool and Hollydeck duties to include but not limited to picking up towels and trash, running food items to guests, checking wristbands, and responding to guest inquiries. Reports issues to Hotel Services leadership. - Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.Hotel Services Representative - Assigns and assists...
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- Check climate control, lights, and alarm clock, making adjustments to correct irregularities or report broken items to the Call Center.- Tidy room in a variety of ways such as emptying trash containers, ensuring remote for TV works, drawing sheers.- Check room supplies and replace items such as soap, shampoo, writing paper, pens, and tissues.- Strip the beds and load soiled linen on cart.- Change bed pads if soiled.- Replace soiled linens, and provide supply of laundry bags and slips.- Make beds according to the hotel standards.- Make up roll-a-ways before being removed from the room.- Clean glass surfaces such as mirrors and shower walls.- Dust rooms including fixtures and clean vents.- Clean ashtrays and replace matches.- Vacuum carpets, including moving...
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- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including...
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The Housekeeper has overall responsibility for cleaning guest rooms and/or suites in a timely and thorough manner to ensure guest satisfaction. Essential Functions - Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing batHRooms, removing trash etc. - Notify team leader when service is complete so rooms may be sold or occupied - Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping - Report, turn in, and/or log all lost and found items according to established procedures - Comply with all health and safety standards - Attend regular meetings as scheduled - Other job-related duties as assigned
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ESSENTIAL DUTIES AND RESPONSIBILITIES:- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur- Cleans any bio hazardous materials when it occurs - Removes trash from the trash container and places into the dumpsters- Familiar with the proper use of chemicals and equipment- Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day- Responsible for providing exceptional Red Carpet Customer Service to all guests
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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and places into the dumpsters. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance...