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ESSENTIAL DUTIES AND RESPONSIBILITIES:- Promote and maintain all steps of the ACES Customer Service program with each patron and Team memeber.- Promote daily, weekly, and monthly marketing events.- This position will be responsible for completing sales to customers including taking money in payment of sales, counting appropriate change, appropriate handling of cash payments, properly processing comps, and appropriate accounting for cash, credit, and comp receipts. - Cashier responsibilities. - Food preparation.- This position will also greet and welcome guests, assign seating, and escort guests to their table.- Other duties may be assigned.
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Greet and welcome guests, assign seating, and escort guests to their table.- Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow and introduction of server.- Participate as a team member with all servers, bussers, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Maintain dining areas including taking orders, delivery and bussing as necessary for the efficient operation of business.- Respond to telephone inquiries including making reservations and taking messages as needed.- Utilize electronic reservation system to make, retrieve and monitor guest reservations (where applicable).- Meet department uniform, appearance and grooming...
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- Greets guests with a positive and friendly attitude. Assure guests are seated in a timely manner assuring that guests have a favorable dining experience. - Coordinates activities of dining room personnel to provide fast and courteous service to guests. - Greets guests, escorts them to tables, and provides menus in timely manner. - Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to guests. - Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations. - Prepares beverages and expedites food orders as needed. - Collects payment from customers as needed. - Computes or recomputed bill, itemized lists, and tickets...
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- Greets and verbally acknowledges each guest and escort to seat promptly.- Maintains communication with servers and inform them when a table in their section has been seated.- Responsible for answering telephones and taking reservations if necessary.- Verifies reservation if required, before seating guests.- Advises guests of waiting time and recommends beverage outlets.- Responsible for seating guests according to established rotation procedures, distributes menus, and explain daily features.- Knowledge of all daily specials and featured menu items and their preparation.- Handles any guest complaints and resolves them quickly and courteously.- Attendance at any pre-shift meetings.- Maintains communication with kitchen regarding "86 board" and availability of featured...
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- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant.- Seats guests in restaurant as per specified rotation requirements.- Maintains proper seating and reservation documentation.- Monitors restaurant for table availability.- Keeps designated working area clean and organized; wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary...
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ESSENTIAL DUTIES AND RESPONSIBILITIESAdditional responsibilities may be assigned as needed:- Present clean, organized menus to guests and inspect all menus regularly, replacing any that are worn or damaged- Maintain the professional appearance and cleanliness of the host stand and surrounding areas- Provide guests with accurate information regarding hotel and casino services, including dining options and hours of operation- Monitor guest wait times and identify large parties to ensure efficient seating and service- Answer incoming calls at the host stand and assist with reservations or inquiries- Oversee and support the completion of side work by team members- Address initial guest concerns or complaints professionally and promptly notify the manager on duty of any...
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What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As an Host/Receptionist – Speakeasy, you will:Pay:$18 per hour | Shift: Thursday - Saturday, 6PM - 2AM- Welcome and engage guests in a warm, professional, and energetic manner.- Serve as a brand ambassador by representing the venue's theme, culture, and guest experience standards.- Create an engaging and memorable environment through conversation, personality, and attentive service.- Assist with guest seating, reservations, special events, and VIP experiences as...
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Sorella by GiadaSorella by Giada will partner with Celebrity Chef and entrepreneur Giada De Laurentiis at our new land-based Hollywood Casino in Aurora. The new dining experiences will bring De Laurentiis’ signature fusion of classic Italian cuisine and modern California influence to the Chicagoland region.SummaryThe Host serves as the face of the restaurant and plays a critical role in setting the tone for the overall dining experience.The Host is responsible for creating a welcoming, high-energy first impression for guests in a celebrity-branded, upscale restaurant environment. This role manages reservations, seating flow, and guest communications while delivering exceptional hospitality that reflects the restaurant’s elevated brand standards.- Greet all guests warmly and...
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- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievement of performance and guest service objectives.- Assists in creating effective and efficient schedules while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses...
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- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff - Taking correct orders from the guests and processing them through the Micros POS. - Producing drinks as ordered by the guests such as cappuccinos, lattes, smoothies etc. - Operates a cash register/POS System, ringing proper amount into the register and giving the guest correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities - Keeps designated working area clean and organized, and maintains cleanliness of dining room in accordance with established health and safety standards - Resolves service issues appropriately. - Knows and promotes current casino events and...
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- Greet, register, and assign rooms to guests of the hotel. - Verify customers' credit, and establish how the customer will pay for the accommodation. - Keep records of room availability and guests' accounts using hotel computer systems. - Compute bills, collect payments, and make change for guests. - Perform simple bookkeeping activities, such as balancing cash accounts. - Review accounts and charges with guests during the check out process. - Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems. - Transmit and receive messages, using telephones or telephone switchboards. - Contact housekeeping or maintenance staff when guests report problems. - Review information / pass on log from previous shift, check...
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SUMMARYThe Hotel Front Desk Night Auditor is responsible for providing exceptional guest service while managing check-in and check-out processes, handling reservations, and serving as the primary point of contact for guests. This role creates a welcoming first and last impression and ensures a positive guest experience throughout their stay. A Hotel Front Desk Night Auditor works overnight to manage front desk operations while also handling basic accounting tasks for the hotel’s daily financials.- Greet guests warmly and professionally upon arrival and departure- Perform guest check-in and check-out efficiently and accurately- Process room reservations, cancellations, and modifications- Handle guest inquiries, requests, and concerns promptly and courteously-...
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What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Housekeeper, you will:Pay: $16.00 per hour + Amenity Fee ($1.00 - $2.00) per hour | Shift: 9:30 am-6:00 pm- Clean hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel.- Maintain and clean all equipment used throughout the course of a shift.- Maintain proper documentation of tasks completed during shift.- Assist the House Person with department projects and report safety hazards and maintenance deficiences as needed.
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- Sorts, counts, folds, marks, or carries linens and makes beds. - Replenishes supplies such as drinking glasses, linen, sundries, and other items.- Checks wraps and renders personal assistance to patrons. - Moves furniture (hangs drapes) and rolls carpet. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture, washes walls, ceiling, and woodwork. - Washes windows, door panels, and sills. - Empties wastebaskets and empties and cleans ashtrays. - Transports waste and trash to disposal area. - Replenishes batHRoom supplies. - Cleans lobby area, steps, and main public areas when necessary or upon request. - Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested. - Cleans employee...
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- Leading the daily operations of the housekeeping department and providing support to the room attendants and housemen. - Team up with the maintenance department to address any rooms and improper deficiencies. - Conducts training of new employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.- Communicate with previous shifts, organize shifts, review reservations, and update contingency.- Maintain close working relationship and communication with the Front Desk.- Partner with operations manager to make sure inventory is stocked to maintain a par level of linens and supplies.- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.-...
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ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary: - Ensures all the hotel public areas are cleaned and maintained during their shift. - Assists guest room attendants and other housekeeping team members with supply and linen requests. - Assists deep cleaning team with operating shampooer, high dusting, and cleaning of rooms when needed. - Supplies utility closets with all amenities and linens. - Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas. - Cleans all windows and mirrors, dusts, and sanitizes batHRooms in common areas. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and...
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What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Houseperson, you will:Pay: $16.00 + Amenity Fee ($1.00 - $2.00) per hour | 9:30am-6:00pm or 11:00am-7:00pm- Stock housekeeping supplies and linen and deliver housekeeping related items to guest rooms.- Report all maintenance needs and service issues as needed.- Dust and polish furniture and fixtures, vacuum, mop, sweep, shampoo carpets, clean/wax floors, remove and dispose of trash and empty ashtrays.- Perform deep cleaning tasks and special projects (mattress...
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- Receives soiled linen by bag, cart or chute from floors. Sorts all articles; inspects all laundry and linens and records all damaged or stained items. - Assists in the removal of soiled linen from vacant guest rooms, as well as from housekeeper carts on the guest floors and brings them to the laundry facility. - Operates washers and dryers properly according to the recommended capacity and other guidelines established for the existing equipment. Ensures necessary chemicals are added in the correct quantities at the proper times during the cycles. - Informs Housekeeping Manager or Lead on duty of any malfunctioning equipment. - Folds and stores clean linens. - Assists in completing regular linen and terry inventories. - Assists in re-stocking maid carts and maid closets...