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- Greeting and seat all restaurant guests. - Answer phones and calls appropriately.- Ensure guests in each area are being properly attended.- Assist the guests in any way possible and direct guests to tables. - Handle initial complaints and inform manager on duty.- Ensure a safe environment for fellow Team Members and Guests- Remain up to date on casino events and hours of operation.- Utilize proper procedures and documentation for transactions.- Attend meetings as scheduled.- Other job-related duties as assigned.
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- Provide especially timely & knowledgeable service; and then some- Always find solutions to guests’ problems. Use the guest’s name when appropriate- Thank the guest and invite him or her back- Oversee scheduling, training, development, motivation and supervision of the security staff personnel- Assist sick or injured patrons and employees- Assist Games and Slots department in removing drop boxes- Report unsafe or hazardous conditions- Assist patrons and employees on directions and proper procedures- Check identification to ensure guests are over the age of 21 and constantly monitor and train Security Officers in the importance of the checking of all subjects who look under 30 years of age- This training will also include the awareness of the use of fraudulent iD’s-...
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The lead soft count clerk is responsible for directing the flow of soft count room activities. ESSENTIAL RESPONSIBILITIES - Ensure soft currency is accounted for and recorded in accordance with company policies and procedures - Ensure company assets are properly accounted for and secured - Account for all table games documentation - Review and compile reports generated by Soft Count - Assist the Soft Count Supervisor in the maintenance of machinery used in count room operations- Operate a currency counting machine - Ability to function with secured access for ingress/egress to count room - Assume responsibilities of Soft Count Supervisor in his/her absence - Promote and lead in our ACES of PENN initiatives to external and internal guests that perpetuate Hollywood...
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Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
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- This position will work a variety of hours and shifts to ensure sanitation standards are upheld. Graveyard, swing, and day shift combinations will not be out of the ordinary. - Maintains work areas (kitchens, cooking preparation, etc.), equipment (cook stoves, grills, stove hoods, deep fryers, etc.), and utensils in a clean and sanitary manner and in accordance with OSHA and ServSafe standards. - Trains and develops Utility staff to exceed established sanitation and cleanliness levels. - Develops equipment cleaning schedules for fixed and movable equipment. - Schedules staff for all shifts in all F&B operations. - Removes garbage and trash, places receptacles in a designated area after cleaning and relining them. - Operates mechanical devices designed to assist such as...
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SummaryThe Lead Valet is responsible for supervising valet operations and team members, ensuring efficient, safe, and courteous parking services for all guests. This role serves as the primary point of contact for the valet team during shifts, monitors operational efficiency, and maintains high standards of guest service. - Supervise valet team members during assigned shifts.- Coordinate vehicle parking, retrieval, and guest service to ensure smooth operations.- Train and mentor valet team members on service standards, safety procedures, and company policies.- Ensure valet tickets and records are accurately managed and reconciled.- Monitor vehicle staging areas, keys, and parking lots to maintain safety and organization.- Handle guest inquiries,...
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- Provides fast, friendly, professional, and responsive customer service to restaurant guests, restaurant staff, and culinary production team. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Resolves service issues according to established guidelines. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment...
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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Determines guest needs and suggests menu items to enhance service and meet sales goals. - Prepares a variety of food and beverage orders according to established recipes and outlet standards. - Operates electronic cash register system to accurately and immediately account for payment transactions; transports monies to and from the main Credit cage. Counts money in register before and after each shift and properly records closing transactions. - Maintains cleanliness and supplies in side stations; cleans and wipes down workstation and utensils before and after each assignment. - Stocks foods in their proper place in food storerooms and rotates stock as necessary. - Cleans...
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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. - Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. - Resolves service issues according to established guidelines. - Itemizes,...
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- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other Hotel-related duties when necessary. - Keeps supervisor informed of any problems. - If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - Accurately enters...
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- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority, ensuring guests' satisfaction while operating within established guidelines and policies. - Assists the house person with department projects, as needed. - Sorts, counts, folds, marks, or carries linens and makes beds. - ...
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- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority, ensuring guests' satisfaction while operating within established guidelines and policies. - Assists the house person with department projects, as needed. - Sorts, counts, folds, marks, or carries linens and makes beds. - ...
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- Retrieves supplies for Room Attendants and ensures that all supply carts are completely stocked with supplies, complimentary items, and linens prior to the start of cleaning rounds. - Hands out clean linens to all Room Attendants and assists with loading linens on supply carts.- Delivers supplies to Room Attendants during the day as needed. - Using a variety of cleaning agents, cleans all service areas such as vending machines, ice machines, and lobby ashtrays. - Takes soiled linens out to laundry area and delivers clean linens to supply room. - Takes all acquired trash out to trash dumpsters as needed. - Assists in cleaning of hotel rooms.- Provides guests with requested items.- Cleans and maintains all public areas including restrooms, lobby, fitness center,...
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ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance withdepartment and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Keeps work area clean and free of safety hazards, debris and litter. - Perform all job duties in a safe and responsible manner. - Maintains strict confidentiality in all departmental and company matters. - Attends to guests in pool area, cabanas, daybeds and lounge chairs ensuring memorable visit for the guests. - Maintains open lines of communication with management...
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- Transport guests and their belongings in a safe, comfortable and courteous manner. - Maintain communication with the player development department as necessary for dispatching purposes. - inspect vehicle condition before and after use. - Maintain vehicle cleanliness and ensure vehicle is appropriately stocked with necessary or requested supplies. - Provide accurate and timely documentation and reports of departmental activities and status including claim checks, vehicle damage, statements, and conditions which require attention and or repair. Obeys all traffic laws on and off property and immediately reports any traffic citations to the Hotel Supervisor. - Drives all company vehicles including but not limited to limousines, shuttles, trucks, etc.
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- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet/ restaurant guests. Greets, and makes welcome, each guest approaching their station- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Slice, dice, chop and prepare raw products- Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required- Wipes counter areas,...
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You clock in, tie that apron tight, and the kitchen is already buzzing. The first tickets fire off the printer like a starting whistle, and you’re off — scanning orders, heating up the line, and jumping straight into the cooking on the line. You’re slicing, dicing, frying like a pro, building the foundation for a night of nonstop action. When the rush hits, you’re in your element — flipping and seasoning every item to make sure it’s cooked just right. You trust your senses, your skills, and your instincts. The pace is fast, the energy is loud, and you’re right in the middle of it — communicating timing to servers and keeping the right flow. You’re checking in with the Lead Cook and Sous Chefs as needed, keeping the kitchen synced up like a well‑run play. Every plate you send out fuels...
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*Opportunities Available Within: Celebrity Grill, Final Cut Smokehouse, & 99 Hops House**Full Time and Part Time shifts available*What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Line Cook, you will:Pay: $18.00 per hour | Shift: Varies- Reports to Sous Chef at start of shift to receive instruction as to daily specials and menu changes.- Supervises and directs line staff in absence of Sous Chef. Prepares recipe per standardized recipes and production sheets.- Prepares plate menu items, as ordered, per...
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- Prepares, expedites, monitors, replenishes, and/or transports meats, vegetables, soups, sauces and other food items as indicated by production sheets.- Reports to Sous Chef at start of shift to receive instructions as daily specials or menu changes.- Arranges mise en place according posted instructions and menu requirements.- Communicates station needs, waste and discrepancies with immediate supervisor.- As directed by supervisor, prepares and presents menu items according to recipe specification and presentation photos.- Assists in other areas of kitchen as directed by Sous Chef.- Interacts with guests and coworkers in a professional, courteous manner.- Maintains a clean and sanitary work area at all times.- Performs other duties as assigned by supervisor.
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- Pay up to $19 an hour based on experience - Accepts direction during day to day operations to ensure culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities are met.- Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness.- Adjust thermostat controls to regulate temperature of ovens, broilers, grills, roasters and stem kettles.- Bakes, roasts, broils, and stems meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting,...