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- Prepares, expedites, monitors, replenishes, and/or transports meats, vegetables, soups, sauces and other food items as indicated by production sheets.- Reports to Sous Chef at start of shift to receive instructions as daily specials or menu changes.- Arranges mise en place according posted instructions and menu requirements.- Communicates station needs, waste and discrepancies with immediate supervisor.- As directed by supervisor, prepares and presents menu items according to recipe specification and presentation photos.- Assists in other areas of kitchen as directed by Sous Chef.- Interacts with guests and coworkers in a professional, courteous manner.- Maintains a clean and sanitary work area at all times.- Performs other duties as assigned by supervisor.
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- Enters customers' transactions into computer and issues tickets- Cashes tickets, cancels tickets and pays out winnings.- Counts all cash on hand at end of shift to balance to net cash responsibility.- Provides friendly and efficient guest service.- Sells vouchers and provides results and summaries as requested.- Ensures scheduled simulcast races are on designated monitors in the OTB. Using the designated switching system.- Tellers will punch tickets expeditiously and accurately.- Tellers will take wagers, count back change and cash winning tickets accurately.- Tellers will ensure all underage customers remain outside the green line. - Tellers will ask for proof of age from any guest who appears to be 27 or under and attempts to place a wager (follow Quality Standard...
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What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Loyalty Program Representative, you will:Shift: 8 hour shifts between 2:00pm - 11:30pmPay: $17.50 per hour- Greets guests actively engaged in gaming and assists team members in player identification. - Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. - Maintains knowledge of casino marketing and player development promotions and encourages guest participation. - Maintains knowledge of credit...
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- The incumbent on this position is responsible for accurate accountability of the cashier department activity - Performance in this position must be pleasant, efficient, an honest manner at all times - Will also be responsible for accurately completing and updating electronic MTL/MiL and chip bank - Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Assistant Supervisor or above - This position must be able to perform Cashier duties as needed - Understands department objectives, standards, and guidelines - Posses thorough knowledge of casino policies for all cashier areas - Maintain security and...
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- Manage and monitor inventory levels and balance the kiosks for a specific shift. - Receive checks and complete deposits manually or electronically to outside banking institution. - Execute requirements for verification and transfer of drops from the soft count room. - Receive and process unclaimed jackpots in accordance with iCS, State, and Federal requirements. - Receive and account for all inventory items. - Review inventory items received for accuracy and completeness. - Communicate status of fluctuating cash levels to appropriate management. - May function as a Player Services Cage Cashier as necessary. However, may not function as both a Main Bank Cashier and a Player Services Cage Cashier within a single gaming day.
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- Ensure interactions with internal and external guests follow the guidelines of the ACES Customer Service Program.- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions.- Count currency, coins, and checks received, by hand or using currency-counting machine.- Identify transaction mistakes when debits and credits do not balance. - Receives soft count funds from the count room, revenue drops from other departments. - Manage and monitor inventory levels and balance the NRT kiosks for a specific shift.- Assist Supervisor with deposits to outside banking institution.- Communicate status of fluctuating cash levels to appropriate management.- Works the Player Services frontline window as assigned.- Answers phone calls with...
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Pay Details: $20.00 per hour A Cage Cashier...- Operates assigned bank or window according to procedure.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Completes Currency Transaction Reports as required by law.
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- Maintains engineering for HVAC, ductwork, piping, plumbing, and fire protection. - Reviews assigned work orders and determines work priorities. - installs machines, tools, and equipment to ensure continuous operations. - inspects kitchen machines and equipment for conformance with operational standards. - inspects, repairs, and adjusts HVACequipment. - Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation. - Makes minor electrical repairs, including but not limited to repair and replacement of outlets, light fixtures, and equipment; ensures adequate lighting in all areas by replacing lights as needed. - Adheres to departmental quality standards; follows all safety rules. - Responsible for ensuring...
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General Accountabilities: - Responsible for the operations and maintenance of equipment to provide utilities such as light, heating, air conditioning, building, and room maintenance. - Inspects equipment at periodic intervals to detect malfunctions or need for repair, adjustment, or lubrication. - Responsible for all general maintenance and repair of minor problems throughout the building as directed by a supervisor. - Ensures adherence to OSHA regulations and internal safety policies and procedures. - Performs minor structural repairs including sheet rock, doors, trim, and plumbing. - Reports inventories and work schedules to maintenance supervisor every day. - Conducts preventative maintenance. - Performs scheduled and nonscheduled repair, maintenance and...
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- To perform maintenance duties within the specified trade skill in all casino/hotel facilities. - Follow preventative maintenance schedules on equipment and rooms in assigned areas and document work performed in database using a computer. - Respond to guests calls concerning maintenance issues in hotel rooms, on the casino floor, and other areas of the property. - Respond to calls from team members concerning maintenance issues in offices, shops, kitchen, laundry, the hotel and casino. - Responsible for prep work and clean-up for painter, carpenter, mechanic, electrician or plumber. - Assists the painter, carpenter, mechanic, electrician or plumber with repairs and maintenance projects. - Perform minor repair and preventive maintenance to equipment. - Maintain good...
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- To perform maintenance duties within the specified trade skill in all casino/hotel facilities. The Maintenance Tech III will specialize in one of the following areas: Vehicle Mechanic, Painter, Kitchen Mechanic, Locksmith, Carpenter, Carpet Layer, Tile Setting, Plumbing, Electrician, HVAC, Pipefitter, or Welder. - Service and maintain fixtures of heating, water, and drainage systems according to specifications and plumbing codes. - Repair and maintain plumbing by replacing washers in leaky faucets, mending burst pipes, and opening clogged drains. - Responsible for dry-wallrepair, and preparing surfaces for painting. - Job tasks must be finished in a timely manner according to department standards. - Follow preventative maintenance schedules on equipment and rooms in assigned...
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- Maintains engineering for HVAC, ductwork, piping, plumbing, and fire protection.- Reviews assigned work orders and determines work priorities.- installs machines, tools, and equipment to ensure continuous operations.- inspects kitchen machines and equipment for conformance with operational standards.- inspects, repairs, and adjusts HVACequipment.- Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation.- Makes minor electrical repairs, including but not limited to repair and replacement of outlets, light fixtures, and equipment; ensures adequate lighting in all areas by replacing lights as needed.- Adheres to departmental quality standards; follows all safety rules.- Fabricates,...
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- Reports to management any violations of USCG regulations, Louisiana Gaming Commission regulations, or unsafe conditions as it pertains to riverboat gaming. - Participates in training with the deck crew on emergency procedures, safety, seamanship, and other programs. - Ensures that safety equipment is provided, and appropriate guidelines are followed for all tasks involving physical risk or hazardous materials. - Performs various tasks involved in the maintenance and upkeep of vessel and equipment. This includes heavy duty and detailed cleaning of the casino floor. - Sweeps and vacuums carpeted areas; extracts or shampoos carpets on a scheduled basis. - Cleans all brass and marble. - Assists regular shift team members in maintaining restrooms and casino floor. - Operates extractor...
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- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Responsible for providing guidance and daily supervision to promotions staff/function in the Marketing department. - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Develops, coordinates, and executes all retail promotions, direct mail promotions, and special events to target retail and database customers while supporting compliance to departmental budget.- Reviews and approves...
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As a Marketing Ambassador you are responsible for assisting in the execution of promotional events, special events and tournaments as well as the meeting and greeting of new casino customers through new PENN Play card sign ups. GENERAL ACCOUNTABILITIES(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)- Assists in the set-up, execution and breakdown of all on-site and off-site promotions and special events: to include but not limited to, tournaments, drawings, VIP parties, and festivals. - Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.- Responsible for adhering to established policies and...
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Promote and maintain all steps of the outstanding guest service program with each patron and team member you may come in contact with. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy, and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and a friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Provides a warm farewell and thanks guests for visiting. Responsible for talking with customers, posing for...
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- Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Maintains knowledge of casino marketing and player development promotions and encourages guest participation.- Encourages guest visitation through written correspondence and telemarketing.- Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.- Attends and aids in the coordination of special events.- Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:• Complete the entire 6-month program at the Hollywood Casino Columbus property.• Responsible for educating patrons on the value and benefits of the loyalty program; actively drives new enrollments and assists patrons with questions as they relate to the property and loyalty program. Also assists guests with downloading, navigating, and troubleshooting the PENN Play app to ensure a seamless experience. • Identifies opportunities to engage guests who are not yet enrolled in the loyalty program and converts them into new members through proactive interaction.• Assists and supports the Marketing Department with casino promotions and events on select shifts by engaging directly with...
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- Responsible for supervising and managing staff in the following areas of the Marketing Department: promotions, entertainment, etc). Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards...
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POSITION SUMMARYThe incumbent in this position is responsible for assisting in the planning, implementation, and monitoring of various marketing programs and functions including the coordination of promotions, special events, advertising, entertainment, and public relations. This position coordinates the schedules of various contract and intern personnel. - In conjunction with Director of Marketing, develops promotional concepts/themes, customer offers, special events, and criteria to qualify players; obtains approval from affected departments for coupons and/or discounts offered. - Communicates with all departments relative to the elements and specific impacts of special events and promotions. - Interfaces with advertising agency for promotions, special events, direct...