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- To perform maintenance duties within the specified trade skill in all casino/hotel facilities. - Follow preventative maintenance schedules on equipment and rooms in assigned areas and document work performed in database using a computer. - Respond to guests calls concerning maintenance issues in hotel rooms, on the casino floor, and other areas of the property. - Respond to calls from team members concerning maintenance issues in offices, shops, kitchen, laundry, the hotel and casino. - Responsible for prep work and clean-up for painter, carpenter, mechanic, electrician or plumber. - Assists the painter, carpenter, mechanic, electrician or plumber with repairs and maintenance projects. - Perform minor repair and preventive maintenance to equipment. - Maintain good...
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- To perform maintenance duties within the specified trade skill in all casino/hotel facilities. The Maintenance Tech III will specialize in one of the following areas: Vehicle Mechanic, Painter, Kitchen Mechanic, Locksmith, Carpenter, Carpet Layer, Tile Setting, Plumbing, Electrician, HVAC, Pipefitter, or Welder. - Service and maintain fixtures of heating, water, and drainage systems according to specifications and plumbing codes. - Repair and maintain plumbing by replacing washers in leaky faucets, mending burst pipes, and opening clogged drains. - Responsible for dry-wallrepair, and preparing surfaces for painting. - Job tasks must be finished in a timely manner according to department standards. - Follow preventative maintenance schedules on equipment and rooms in assigned...
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- Maintains engineering for HVAC, ductwork, piping, plumbing, and fire protection.- Reviews assigned work orders and determines work priorities.- installs machines, tools, and equipment to ensure continuous operations.- inspects kitchen machines and equipment for conformance with operational standards.- inspects, repairs, and adjusts HVACequipment.- Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation.- Makes minor electrical repairs, including but not limited to repair and replacement of outlets, light fixtures, and equipment; ensures adequate lighting in all areas by replacing lights as needed.- Adheres to departmental quality standards; follows all safety rules.- Fabricates,...
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Sorella by GiadaSorella by Giada will partner with Celebrity Chef and entrepreneur Giada De Laurentiis at our new land-based Hollywood Casino in Aurora. The new dining experiences will bring De Laurentiis’ signature fusion of classic Italian cuisine and modern California influence to the Chicagoland region. The Maitre d' is responsible for providing daily supervision of front-of-house operations to ensure efficient restaurant service and an exceptional guest experience. This role supports the Food & Beverage Manager in achieving operational, financial, service, and performance objectives while ensuring compliance with company policies, departmental procedures, and applicable regulatory requirements.Essential Responsibilities- Supports departmental operational goals and...
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SUMMARYGreet and seat guests and ensure quality service level is provided to guests. Respond to guest requests for dining amenities. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members- Maintain a professional appearance at all times, clean and well groomed as per standard- Comply with all policies and procedures of the company and department.- Maintain the highest standards of professionalism when interacting with...
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- Reports to management any violations of USCG regulations, Louisiana Gaming Commission regulations, or unsafe conditions as it pertains to riverboat gaming. - Participates in training with the deck crew on emergency procedures, safety, seamanship, and other programs. - Ensures that safety equipment is provided, and appropriate guidelines are followed for all tasks involving physical risk or hazardous materials. - Performs various tasks involved in the maintenance and upkeep of vessel and equipment. This includes heavy duty and detailed cleaning of the casino floor. - Sweeps and vacuums carpeted areas; extracts or shampoos carpets on a scheduled basis. - Cleans all brass and marble. - Assists regular shift team members in maintaining restrooms and casino floor. - Operates extractor...
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Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services- Education reimbursement program and Annual Scholarship Program - Career...
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- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Responsible for providing guidance and daily supervision to promotions staff/function in the Marketing department. - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Develops, coordinates, and executes all retail promotions, direct mail promotions, and special events to target retail and database customers while supporting compliance to departmental budget.- Reviews and approves...
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As a Marketing Ambassador you are responsible for assisting in the execution of promotional events, special events and tournaments as well as the meeting and greeting of new casino customers through new PENN Play card sign ups. GENERAL ACCOUNTABILITIES(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)- Assists in the set-up, execution and breakdown of all on-site and off-site promotions and special events: to include but not limited to, tournaments, drawings, VIP parties, and festivals. - Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.- Responsible for adhering to established policies and...
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This position will aid in the coordination and assist with advertising, customer communications, social media updates, web updates and promotional collateral. Essential Functions - Traffics all jobs within the marketing team, including monitoring status of jobs daily, preparing weekly job status reports for management, creative and production, and conducting weekly traffic updates with team members. - Coordinate daily functions of all communications: advertising, direct mail, website, plasma, iView, social media, internal/external communications, and other items. - Work and communicate with internal clients, including senior leadership, and external vendors to assist the Marketing Team Leader. - Manage the administrative purchasing process (release invoice payments, blankets, and...
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The marketing coordinator assists and supports the Marketing Department with promotions and events at client locations by performing various duties to support customers’ visits and/or events. ESSENTIAL RESPONSIBILITIES - Notifies winners via e-mail and phone and coordinates prize awards- Assist with planning and preparation of promotions and advertising materials- Documents patron participation including names, phone numbers and e-mail addresses- Assists with the set up and display of advertising items- Assists as needed at special events- Works closely with the entire PSG team to drive results and assist in many key areas: ordering and tracking of promotional items, submission and payment of invoices, inputting of data into support programs, and the tracking and...
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- Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the agility to work harmoniously with co-workers.- Assists department manager and director in planning for promotions and special events, including development of ideas and creation of events calendar, budgets, strategic planning and execution of programs.- Coordinates all advertising support for promotions and special events with multiple departments, including marketing, hotel, food & beverage, casino, etc.- Ensures that all advertising collateral and outdoor billboards are in compliance with the 800 number Gambling Problem requirements.- 6. Works with outside...
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- Greets guests actively engaged in gaming and assists team members in player identification. - Enthusiastically supports, actively promotes, and demonstrates superior guest service inaccordance with department and company standards and programs. - Exhibits a friendly, helpful, and courteous manner when dealing with guests andfellow teammembers. - Advocates for the adoption and usage of the PENN Play app and other PENN products by consistently notifying guests of its benefits and value. - Maintains knowledge of casino marketing and player development promotions and encouragesguest participation, thus achieving quarterly goals set by management. - Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners. - Develops and maintains technical skills...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:• Complete the entire 6-month program at the Hollywood Casino Columbus property.• Responsible for educating patrons on the value and benefits of the loyalty program; actively drives new enrollments and assists patrons with questions as they relate to the property and loyalty program. Also assists guests with downloading, navigating, and troubleshooting the PENN Play app to ensure a seamless experience. • Identifies opportunities to engage guests who are not yet enrolled in the loyalty program and converts them into new members through proactive interaction.• Assists and supports the Marketing Department with casino promotions and events on select shifts by engaging directly with...
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- Hires, trains, motivates, evaluates, and supervises all direct reports; ensures all direct reports have the knowledge and necessary resources to perform their duties effectively.- Administers promotions and special events, including the development and implementation of ideas to coordinate with that of the calendar of events. Writes project proformas and compiles financial budget for each event and promotion. Recommends parameters, analyzes database information and oversees the financial responsibility of the event through pre and post analysis documentation.- Oversees, supervises, and directs special event staff in coordination with related departments the arrangements of events and promotions to ensure successful operation as measured by guest satisfaction.- Determines...
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- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in events- Responsible for the management of all property Special Events & Promotions to include slot tournaments, promotions, drawings and VIP events.- Provides oversight of communications for promotional efforts for guests, team members, and regulatory agencies.- Develops and coordinates all aspects of each special event from conception to implementation and assists in conducting on-site promotions.- Prepares prize schedules for events in accordance with the event budget.- Coordinates ordering of all gifts, décor, prizes and collateral material needed for events.- Prepares...
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The Marketing Representative staffs the PENN Play desk on the casino floor and assists guests with a variety of needs, including, but not limited to:- Printing player cards- Answering questions about the PENN Play program- Assisting guests with their PENN Play accounts- Providing general information about the property- Answering questions about PENN Cash, offers, promotions, and other marketing initiatives
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JOB DESCRIPTIONThe Marketing Representative staffs the PENN Play desk on the casino floor and assists guests with a variety of needs, including, but not limited to:- Printing player cards- Answering questions about the PENN Play program- Assisting guests with their PENN Play accounts- Providing general information about the property- Answering questions about PENN Cash, offers, promotions, and other marketing initiatives WORKING CONDITIONS/ESSENTIAL FUNCTIONS· Ability to communicate effectively with customers, outside contacts, and all levels of employees in person as well as on the telephone.· Ability to use a computer keyboard and 10-key.· Ability to effectively and efficiently move around work area.· Ability to use a computer, typewriter, AS/400, Delphi, Halo...
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- Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Responsible for attending the Marketing Center, Box Office and Event Center counters as needed. This may include but not limited to handling cash and Guest Comps.- Assists all customers (internal and external) with their concerns. - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork supporting promotions and bus. - Light clerical work to include but not limited to; using promotional software, envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and...
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- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Assist in the development and maintenance of player tracking information in the casino management system.- Able to activate, approve, and make manual adjustments to a patron account.- May be stationed as the second employee at the admission/exit turnstile area in addition to a Security Officer.- Effectively respond to customer concerns and issues to promote player goodwill.- Communicate promotions to internal and external customers. Perform and/or coordinate the pre and post...