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- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. -...
- Repair and maintain HVAC systems - Replace damaged ceiling tiles, floor tiles, and wall coverings - Perform preventative maintenance to equipment on a scheduled basis - Handle routine calls, prioritized by guest service needs- Plumbing, drywall repair, carpenter functions, special trade- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
- Maintains engineering for HVAC, ductwork, piping, plumbing, and fire protection. - Reviews assigned work orders and determines work priorities. - Installs machines, tools, and equipment to ensure continuous operations. - Inspects kitchen machines and equipment for conformance with operational standards. - Inspects, repairs, and adjusts HVACequipment. - Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation. - Makes minor electrical repairs, including but not limited to repair and replacement of outlets, light fixtures, and equipment; ensures adequate lighting in all areas by replacing lights as needed. - Adheres to departmental quality standards; follows all safety rules. - Responsible...
- Maintains engineering for HVAC, ductwork, piping, plumbing, boilers, and fire protection. - Reviews assigned work orders and determines work priorities. - Installs machines, tools, and equipment to ensure continuous operations. - Inspects kitchen machines and equipment for conformance with operational standards; repairs refrigerator equipment as needed. - Inspects, repairs, and adjusts HVAC equipment. - Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation.- Adheres to departmental quality standards; follows all safety rules. - Adheres to all regulatory, departmental, and company policies and procedures. - Installs and maintains all tile, marble floor materials, carpet, and carpet...
- Support the Facilities Engineering team in leading the maintenance and repair of all guest rooms, public spaces, back-of-house and exterior facilities at Multi-Property Casinos. Maintains all cosmetic items in guest rooms and public areas. Maintains a neat, clean, and organized work area in the Facilities Engineering Shop. Prepares daily work forms. Routinely inspects all lighting throughout the property, identifying potential problems, and resolving same. Responds to maintenance requests and house calls.Maintains pool facilities as assigned. Ensures a maximum level of service and satisfaction is achieved and maintained. Maintains a working knowledge and understanding of all rules,regulations, and controls of the company. - - Maintains, repairs and installation of...
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Team Members. - Troubleshoot, diagnose and repair a wide variety of equipment. - Test and tear down equipment and replace defective parts and component units such as motors, clutches, belts, hoses or controls. - Perform scheduled preventative maintenance activities, check equipment function and operation and recommend required maintenance action. - Perform repair carpentry, plumbing, painting, flooring, metal working, electrical and roofing needs. - Monitor boiler room equipment. - Assist in training departmental Cast Members. - Install or assist in the installation or relocation of equipment. - Move...
SUMMARYGreet and seat guests and ensure quality service level is provided to guests. Respond to guest requests for dining amenities. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Maintain a professional appearance at all times, clean and well groomed as per standard.- Comply with all policies and procedures of the company and department.- Maintain the highest standards of professionalism when interacting with...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Deep cleans and stocks all men’s restrooms daily. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and disposes according to procedure. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans...
- Responsible for supervising and managing staff of the CRM team. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Partners with the Director to lead the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic...
The Purchasing Manager is responsible for supervising and managing staff in the Purchasing department.This is a dual property role-two casinos within the brand. - Performs functions to manage the daily operations of the Purchasing department. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Establishes, administers, and evaluates all departmental policies and objectives, including standards of performance. - Negotiates and administers all vendor contracts and agreements for Hollywood Casino Casino Joliet. - Manages, directs, and supervises the purchasing of materials required for daily operations of the Hollywood Casino Joliet. -...
- Reports to management any violations of USCG regulations, Louisiana Gaming Commission regulations, or unsafe conditions as it pertains to riverboat gaming. - Participates in training with the deck crew on emergency procedures, safety, seamanship, and other programs. - Ensures that safety equipment is provided, and appropriate guidelines are followed for all tasks involving physical risk or hazardous materials. - Performs various tasks involved in the maintenance and upkeep of vessel and equipment. This includes heavy duty and detailed cleaning of the casino floor. - Sweeps and vacuums carpeted areas; extracts or shampoos carpets on a scheduled basis. - Cleans all brass and marble. - Assists regular shift team members in maintaining restrooms and casino floor. - Operates extractor...
The following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.Advertising:- Coordinate marketing support services to include...
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Responsible for providing guidance and daily supervision to promotions staff/function in the Marketing department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Develops, coordinates and executes all retail promotions, direct mail promotions, and special events to target retail and database customers while supporting compliance to departmental budget.- Reviews and approves all...
The Marketing Analytics Manager is all about querying and synthesizing first-party data to deliver easy-to-consume dashboards and data stories that fuel smart strategic reporting & recommendations for omnichannel casino and hotel marketing clients. Reporting to the Director of Marketing Analytics & Insights, this role will enable gaming & hospitality marketers across the company to make more, better, and faster data-driven decisions during this transformational time in our business. Join a team of curious, creative analytics professionals delivering insights through analytics product delivery that leverages omnichannel performance, customer behavior and hotel revenue management data. - Crafts and delivers data story presentations (to all levels of internal marketing clients)...
- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Assists with creation, implementation, and execution of casino events.- Coordinates travel transportation for cross-property groups and vendors.- Participates in the creative approval process regarding direct mail and event offers to ensure mailings are approved in a timely basis and meet established deadlines.- Responsible for ensuring that all information from direct mail programs/promotions/events is tracked completely and accurately.- Assists the Player Development team in hosting Premium level casino customers in a gracious and amiable manner relative to each player’s gaming action and overall worth to the property.- Participates at events, parties, and promotions as...
- Providing assistance with the following areas; Advertising, Property Marketing and Promotions.- Working directly with the Director of Marketing on all coordination for internal advertising including direct mail designs, posters, collateral, etc.- Responsible for the routing of approvals for all Advertising, Promotions and Events collateral.- Responsible for the placement and upkeep of internal advertising displays.- Responsible for the setting up of offers within the VLT systems for promotional drawings and giveaways.- Writing rules and regulations for promotions and events and submits to the State for approvals.- Assisting in conception of Promotions.- Coordinating all Bus Marketing property visits, including scheduling, greeting the bus, billing, some sales and bus...
The marketing coordinator assists and supports the Marketing Department with promotions and events at client locations by performing various duties to support customers’ visits and/or events. ESSENTIAL RESPONSIBILITIES - Notifies winners via e-mail and phone and coordinates prize awards- Assist with planning and preparation of promotions and advertising materials- Documents patron participation including names, phone numbers and e-mail addresses- Assists with the set up and display of advertising items- Assists as needed at special events- Works closely with the entire PSG team to drive results and assist in many key areas: ordering and tracking of promotional items, submission and payment of invoices, inputting of data into support programs, and the tracking and...
- Responsible for assisting the VP or Marketing in directing the overall operations and staff of the department including Advertising, Promotions, Database, and Charitable. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives in all areas of responsibility.- Assist in the development and implementation of the annual marketing plan for the properties that support the overall brand strategy for the company. - Responsible for assessing, anticipating, and reacting to the competitive marketplace regarding marketing strategies, programs, campaigns, and promotions. - Builds long term relationships with customers to strengthen the brand value.- Ensures that scheduling is done in an effective and efficient manner to support all...
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Responsible for promotional and directional sign placement to ensure promotions and special events are well advertised - Knowledgeable and supportive of all marketing and property initiatives - Responsible for set up and tear down of all promotion and special event props, décor etc. - Organizes and executes the regularly scheduled entertainment acts for all performances on property - Assists in the planning and execution of promotions and special events - Monitor calendar...
