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- Greets guests actively engaged in gaming and assists team members in player identification. - Enthusiastically supports, actively promotes, and demonstrates superior guest service inaccordance with department and company standards and programs. - Exhibits a friendly, helpful, and courteous manner when dealing with guests andfellow teammembers. - Advocates for the adoption and usage of the PENN Play app and other PENN products by consistently notifying guests of its benefits and value. - Maintains knowledge of casino marketing and player development promotions and encouragesguest participation, thus achieving quarterly goals set by management. - Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners. - Develops and maintains technical skills...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:• Complete the entire 6-month program at the Hollywood Casino Columbus property.• Responsible for educating patrons on the value and benefits of the loyalty program; actively drives new enrollments and assists patrons with questions as they relate to the property and loyalty program. Also assists guests with downloading, navigating, and troubleshooting the PENN Play app to ensure a seamless experience. • Identifies opportunities to engage guests who are not yet enrolled in the loyalty program and converts them into new members through proactive interaction.• Assists and supports the Marketing Department with casino promotions and events on select shifts by engaging directly with...
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- Hires, trains, motivates, evaluates, and supervises all direct reports; ensures all direct reports have the knowledge and necessary resources to perform their duties effectively.- Administers promotions and special events, including the development and implementation of ideas to coordinate with that of the calendar of events. Writes project proformas and compiles financial budget for each event and promotion. Recommends parameters, analyzes database information and oversees the financial responsibility of the event through pre and post analysis documentation.- Oversees, supervises, and directs special event staff in coordination with related departments the arrangements of events and promotions to ensure successful operation as measured by guest satisfaction.- Determines...
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- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in events- Responsible for the management of all property Special Events & Promotions to include slot tournaments, promotions, drawings and VIP events.- Provides oversight of communications for promotional efforts for guests, team members, and regulatory agencies.- Develops and coordinates all aspects of each special event from conception to implementation and assists in conducting on-site promotions.- Prepares prize schedules for events in accordance with the event budget.- Coordinates ordering of all gifts, décor, prizes and collateral material needed for events.- Prepares...
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The Marketing Representative staffs the PENN Play desk on the casino floor and assists guests with a variety of needs, including, but not limited to:- Printing player cards- Answering questions about the PENN Play program- Assisting guests with their PENN Play accounts- Providing general information about the property- Answering questions about PENN Cash, offers, promotions, and other marketing initiatives
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JOB DESCRIPTIONThe Marketing Representative staffs the PENN Play desk on the casino floor and assists guests with a variety of needs, including, but not limited to:- Printing player cards- Answering questions about the PENN Play program- Assisting guests with their PENN Play accounts- Providing general information about the property- Answering questions about PENN Cash, offers, promotions, and other marketing initiatives WORKING CONDITIONS/ESSENTIAL FUNCTIONS· Ability to communicate effectively with customers, outside contacts, and all levels of employees in person as well as on the telephone.· Ability to use a computer keyboard and 10-key.· Ability to effectively and efficiently move around work area.· Ability to use a computer, typewriter, AS/400, Delphi, Halo...
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- Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Responsible for attending the Marketing Center, Box Office and Event Center counters as needed. This may include but not limited to handling cash and Guest Comps.- Assists all customers (internal and external) with their concerns. - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork supporting promotions and bus. - Light clerical work to include but not limited to; using promotional software, envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and...
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- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Assist in the development and maintenance of player tracking information in the casino management system.- Able to activate, approve, and make manual adjustments to a patron account.- May be stationed as the second employee at the admission/exit turnstile area in addition to a Security Officer.- Effectively respond to customer concerns and issues to promote player goodwill.- Communicate promotions to internal and external customers. Perform and/or coordinate the pre and post...
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ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. [Select from below duties in yellow and add, as appropriate, depending on areas of marketing for which this role is responsible :] Advertising: - Coordinate marketing support services to include advertising, public relations, and internal departments. - Supports the development of press releases and media correspondence in relation to marketing programs or property advertising....
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: · Massage guests using normally accepted techniques and rubbing compounds.· Assist in monitoring exercise equipment, surrounding spa and pool area to ensure that the facility is used properly; attends to safety and cleanliness of the area.· Assist in greeting guests and offers instruction and assistance with exercise equipment, tanning booths and pool facilities, locker rooms and spa services.· Follow all prescribed safety procedures; immediately notifies security and supervisor of accidents and potential safety hazards.· Maintain adequate supply of towels and sundry items; monitors inventory levels and notifies manager when ordering is necessary.· Follow handbook guidelines in regards to proper...
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Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
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An MEP (Mechanical, Electrical, and Plumbing) Director is responsible for overseeing the planning, design, and construction of MEP systems in building projects to ensure they are completed on time, within budget, and to specifications. Key responsibilities include coordinating with architects, engineers, and contractors; managing budgets and schedules; ensuring code and safety compliance; and performing quality inspections and problem-solving throughout the project lifecycle. Key responsibilities· Project planning and management: Develop project plans, timelines, and budgets for MEP systems.· Design coordination: Collaborate with architects, engineers, and designers to integrate MEP systems and review/approve designs, specifications, and drawings.· Contractor/Subcontractor...
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What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As an Mixologist, you will:Pay: $12 per hour plus tips | Shift: Thursday - Saturday, 6PM - 2AM- Prepare and serve cocktails, wine, beer, spirits, and non-alcoholic beverages according to established recipes and presentation standards.- Develop and recommend specialty cocktails and beverage offerings.- Provide outstanding guest service and beverage recommendations.- Maintain comprehensive knowledge of spirits, wines, beers, mixers, ingredients, and beverage...
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- Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer. - Patrol of parking lots. - Provide security escorts for all monetary transfers, fills, and credits. - Oversee customers entering & exiting: provide crowd control, direct traffic, check I.D., check forbottles and other items not allowed on Casino floor. - Provide assistance to customers: give directions, call cabs, assist with car trouble, etc - Provide special assistance to disabled patrons as necessary. - Assist with table and slot drops. - Observe soft count crew doing the slot drop and transports funds to soft count room. - Provide assistance for table drop by providing drop boxes,...
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- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Promotes events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Providing fast, friendly, professional beverage service to guests; carries full trays on every round.- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.- Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests.- Providing service of complimentary beverages including soda, coffee and water.- Handling money according to procedure.- Operating a cash register...
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- Providing personalized service and uses guest name- Resolving service problems according to guidelines- Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promoting casino events and programs- Providing fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitoring guest consumption of alcohol and intervenes as needed according to guidelines- Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests- Providing service of complimentary beverages including coffee and water - Handling money according to procedure- Working well with others, especially beverage...
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- Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- May be responsible for assisting in the budget process...
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- Oversee the activities of all Front of House F&B leaders and operations of Restaurant, Beverage, Banquets, and Team Dining area operations. - Assures exemplary levels of Guest Service are being offered by all Team members and Leaders in front of the house F&B. - Must maintain the strictest confidence of all confidential information disclosed by any Cactus Petes entity. - Manages all financial operating expenses including, but not limited to, budget, P&L, labor costs, controllables, and cost of goodsrelative to front of house operations.Takes corrective control actions with Team when necessary to control costs and maximize revenues. - Oversees the effective communication process with all Front of House F&B Team members.This includes communications pass-downs through direct...
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- Check in and report to assigned window, sign on to terminal.- Draw specific amount of money from Supervisor- Operate tote terminals- Sell Wagers- Cash tickets, cancels tickets and pays out winning tickets- Check guest identification to prevent minors from wagering.- Transfer money to supervisors and record sum on teller summary sheet- Counts all cash on hand at end of shift and balances cash box – teller is responsible for shortages- Returns money and summary sheet to supervisor at end of shift.- Turn in all cashed tickets/draws/returns to supervisor.- Maintains an orderly work area, cleans window area and help clean line.- May be asked to represent the Mutuel Department in meetings.- Attend classes held in service.- Perform other duties as assigned- Duties...
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SUMMARY:Sells and cashes winning pari-mutuel tickets for patrons at Zia Park Casino. ESSENTIAL DUTIES & RESPONSIBILITIES:- Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure).- Sells pari-mutuel tickets to patrons at the mutuels’ counter- Cashes pari-mutuel tickets for patrons.- Works with the security personnel to apprehend persons attempting to cash fraudulent tickets and underage bettors.- Keeps daily balance sheet of amount and number of transactions- Responsible for minor repairs and corrections of Tote machines.- Follows Title 31 regulations and IRS regulations.- Directs patrons to supervisory personnel to resolve questions of...