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Join us at Hollywood Casino Morgantown for a Hiring Event on the following dates:- Friday, July 17, from 2 PM–6 PM- Saturday, July 18, from 2 PM–6 PMLocation: Hollywood Casino Morgantown, 6021 Morgantown Road, Morgantown, PA 19543 Please follow signage for employee parking upon arrival. Candidates are encouraged to bring a valid photo ID and an updated resume. Qualified applicants may have the opportunity to participate in an on-the-spot interview! SUMMARY: The Table Games Dealer School Student is responsible for learning dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity in Dealer School. The Table Games Dealer School Student does not perform the function of a Table Games Dealer nor work on the gaming...
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- Complies with all applicable rules and regulations of the West Virginia Racing Commission and the West Virginia Department of Health & Human Resources, Office of EMS.- Complies with the Security/EMS Department Standard Operating Procedures.- Complies with the Exposure Control Policies for blood-borne and air-borne pathogens.- Conducts patient care equipment inspections and ensure proper stocking at the beginning of each shift. - Cleans and/or decontaminates durable patient care equipment- Clean and/or decontaminates the ambulances as needed.- Restocks expendable supplies and disposable equipment utilized for patient care immediately after the incident.- Performs assessments, interventions, and treatment of trauma and medical patients in accordance with the current West...
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- Complies with all applicable rules and regulations of the West Virginia Racing Commission and the West Virginia Department of Health & Human Resources, Office of EMS.- Complies with the Security/EMS Department Standard Operating Procedures.- Complies with the Exposure Control Policies for blood-borne and air-borne pathogens.- Conducts patient care equipment inspections and ensure proper stocking at the beginning of each shift. - Cleans and/or decontaminates durable patient care equipment- Clean and/or decontaminates the ambulances as needed.- Restocks expendable supplies and disposable equipment utilized for patient care immediately after the incident.- Performs assessments, interventions, and treatment of trauma and medical patients in accordance with the current West...
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ESSENTIAL DUTIES AND RESPONSIBILITIES:- Greets guests actively engaged in gaming and assists team members in player identification.- Maintains knowledge of casino marketing and player development promotions and encourages guest participation- Maintains knowledge of credit procedures and encourages the use of credit when appropriate- Encourages guest visitation through written correspondence and telemarketing- Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs- Attends and aids in the coordination of special events- Exhibits a friendly, helpful, and courteous manner when dealing with...
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- Responsible for the overall operation of Table Games on assigned shift and when called upon assists the Mgr Table Games Shift with all aspects of day to day operations - Directs the Table Games supervisors to accomplish the goals of the individual gaming areas and Table Games department- Works closely with Table Games Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability- Drives improved results through staff development and training programs, and establshed methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Works with Manager to make changes if...
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- Develops and implements all Margaritaville Casino Resort Bossier City Guest Satisfaction Standards to all guests and all fellow employees.- Must be entertaining and interact with guests when working on the line.- Attends departmental orientation prior to beginning work in the department.- Creates a positive guest employee experience. Smiles, and is helpful and friendly.- Answers questions, takes responsibility to get answers, and anticipates our guests’ needs and problems.- Execution of all food production as determined by the Sous Chef through production sheets.- Practices a “clean as you go” work ethic and utilize proper food handling techniques (i.e., wearing plastic gloves and proper uniform, including hat and clean kitchen towels).- Prepares the proper amounts of food...
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- Responsible for assisting with supervision of staff and the overall daily management of a designated shift in the Sportsbook department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Shares responsibility for the overall integrity of daily operations on assigned shift.- Closes out Attendants at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.- Sends out daily reports as required.- Verifies cash drawers, completes reports and rate casino customer activity- Notifies leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- May be responsible for assisting in the budget process for...
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- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards on-site, online, and digitally.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures. Counts down bank or window at end of each shift and reconciles.- Completes all required shift paperwork...
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- Explain wagering rules, including betting lines and odds, and procedures to- Efficiently and accurately processes all pari-mutuel wages in the tote- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and- Write Sports tickets in an accurate and timely- Create and enter player tracking- Make payments on winning tickets in an accurate and timely manner; verify tickets and- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and- Process cash transactions for gaming customers and employees...
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- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc, and direct guests for further information as necessary.- Create and enter player tracking cards on-site, online, and digitally.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures. Counts down bank or window at end of each shift and reconciles.- Completes all required shift paperwork...
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Provides analytical and technical support for VIP functions including Player Contact System, Real Time Casino Marketing, and contact/relationship marketing strategy.- Updates employees as to new policies and procedures and current/future property events. - Stays informed and aware of all hotel functions and available amenities. - Follows and enforces all department policies, i.e., dress code, customer relations, procedures, etc. - Performs administrative duties as required, completes necessary reports, and other related assignments and projects in a timely fashion. - Participates in the coordination and delivery of property promotions. - Notifies the Director of Marketing and takes action to resolve severe problems immediately, i.e....
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- Develop and manage the player development department to cultivate relationships with high worth racino guests.- Launch and oversee programs to enable property to recognize and reward VIP players.- Develop and implement VIP player programming to build racino business.- Provide suggestions to management and assists in development and implementation of player promotions, host programs, customer acquisition, player development, and enhancement of customer service experience.- Hosting outside entertainment for our customers, such as professional sporting events, golf outings, dinners, and theatre events.- Responsible for ensuring business growth and satisfaction of revenue objectives.- Coach hosts to build player relationships with new, maintenance and inactive players.-...
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- Responsible for supervising and managing staff in the Player Development department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Develops and implements VIP player programs/events to create guest loyalty and return guest visits.- Administers and oversees player coding in Salesforce and monitors team member progress.- Prepares and distributes daily and weekly...
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- Responsible for developing an environment that creates excitement for guests and employees.- Responsible for providing assistance for promotional activities such as collateral distribution, coupon redemption, and conveying information to guests.- Include the following. Other duties may be assigned.- Provide exemplary customer service in accordance with the Margaritaville Resort Casino standards.- Ensure complimentaries are issued in accordance with Margaritaville Resort Casino guidelines with the proper controls, auditing, surveillance, and coordination in place. Assisting in the resolution of player and cross department challenges through interaction both on the casino floor and off.- Work closely with hosts, slot department, table games department, guest services/call center...
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- Responsible for developing an environment that creates excitement for guests and employees.- Responsible for providing assistance for promotional activities such as collateral distribution, coupon redemption, and conveying information to guests.- Include the following. Other duties may be assigned.- Provide exemplary customer service in accordance with the Margaritaville Resort Casino standards.- Ensure complimentaries are issued in accordance with Margaritaville Resort Casino guidelines with the proper controls, auditing, surveillance, and coordination in place. Assisting in the resolution of player and cross department challenges through interaction both on the casino floor and off.- Work closely with hosts, slot department, table games department, guest services/call center...
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General Qualifications:- Adheres to all departmental and property policies and procedures regarding guest service standards.- Operates assigned bank or window according to procedure.- Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.- Opens new player accounts, issues replacement cards, and merges duplicate accounts.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.-...
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- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Assists in conducting investigations into variances, violations of internal controls, and violation of reporting requirements.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and...
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- Safeguard company assets. Oversee entire Casino Services operation including payroll, cost control, scheduling of cashiers, compliance of internal controls, state and federal regulations. Maintain a high level of guest service in all duties performed. - Must maintain the strictest confidence of any and all confidential information disclosed by any Cactus Petes entity. - Adhere to established department and property policies and procedures regarding guest service standards. - Coach, monitor, and develop team members for improved performance. - Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals. - Responsible for the movement and protection of company funds. - Maintain communication with all departments, Team...
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Summary:Supports the oversight of Cashier and Player Services operations during assigned shifts, ensuring compliance, efficiency, and exceptional guest service. Key Responsibilities:- Enforces internal controls, credit policies, and departmental procedures.- Maintains working knowledge of accounting systems related to cage and player services.- Promotes guest satisfaction and teamwork aligned with service quality standards.- Assists Shift Manager in supervising, scheduling, and monitoring cage activities.- Maintains personnel documentation (attendance, evaluations, disciplinary actions, etc.).- Authorizes credit within approved limits.- Oversees Player Services Cashier, Main Bank, Marker Bank, Fill Bank, and kiosk operations.- Safeguards company assets and completes...
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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Works closely with Executive Hosts, ViP Casino Services, and Players Club to ensure superior guest satisfaction. - Greets Players Club guests in a courteous and friendly manner and explains amenities and features. - Resolves customer service issues according to established guidelines. - Provides information on all aspects of the property’s services and facilities. - Explains the benefits and issuance of the mychoice card. - Builds and retains customer relations for our 4- and 5-Star guests. - Awards customer complimentaries based on gaming action and program guidelines. - Acts as greeter for bus line runs and charter groups as directed. - Performs all other related and...