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- Prepares chip fills, credits, and transfers. - Processes employee transactions and tokes. - Verifies the daily drops for the Count Room. - Monitors and maintains the NRT, MiMO, and Coin Max machines.- Processes buys for Cage Cashier. Keeps drawer appropriately stocked throughout the current shift and for the next shift. - Balances cash drawers. Ensures that the drawers are at the appropriate impress total at the beginning and end of each shift. - Prepares daily bank deposits. - Runs necessary reports to balance. - Maintains Cage equipment. - Completes all necessary paperwork according to procedure: Count sheets, buy sheets, Multiple Transaction Logs, Currency Transaction Reports, Check Log, etc. - May be asked to perform the duties of a Cage Cashier as...
- Develops a thorough understanding of player's club and remains current on all promotions and events.- Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.- Operates with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU's and Coin Max.- Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.-...
- Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of...
- Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of...
- Develops a thorough understanding of player's club and remains current on all promotions and events.- Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.- Operates with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU's and Coin Max.- Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.-...
ESSENTIAL DUTIES AND RESPONSIBILITIES - Ensures interactions with internal and external guests following the guidelines of the Red Carpet Customer Service Program. - Issues comps in accordance with Hollywood Casino Tunica comping policies. - Processes cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, traveler’s checks, exchange currency and processing cash advances). - Consistently demonstrate knowledge of and compliance with Title 31 regulations. - Enrolls patrons into Players Club; issue patrons Players Club cards;maintainaccurate player tracking information; and assist the Marketing Department with all casino promotions. - Answersphone calls professionally and pleasantly. - Cash customer checks and establish information...
- Operates assigned bank or window according to procedure.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure...
General Accountabilities: - Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks. - Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts. - Accounts for all transactions and balancing of books to ensure accuracy of casino revenue. - Handles all guest questions and concerns to provide exceptional guest service. - Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary. - Effectively communicate the benefits of Players Club membership to all guests. -...
General Accountabilities: - Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks. - Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts. - Accounts for all transactions and balancing of books to ensure accuracy of casino revenue. - Handles all guest questions and concerns to provide exceptional guest service. - Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary. - Effectively communicate the benefits of Players Club membership to all guests. -...
General Accountabilities: - Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks. - Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts. - Accounts for all transactions and balancing of books to ensure accuracy of casino revenue. - Handles all guest questions and concerns to provide exceptional guest service. - Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary. - Effectively communicate the benefits of Players Club membership to all guests. -...
- Ensure interactions with internal and external guests follow the guidelines of the “Eye, Hi Good-bye” Program.- Maintains balanced cashier's station. - Process cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)- Be knowledgeable and comply with Title 31 regulations.- Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions.- Works the main bank as assigned. - Answers phone calls with proper phone etiquette. - Complies with state, company, department policies and regulations. - Assists supervisors and co-workers as needed. - Other...
- Ensure interactions with internal and external guests while following the guidelines of the Red Carpet Customer Service Program.- Maintains a balanced cashier's till.- Process cash transactions for casino customers and employees, including, but not limited to: cashing TITO tickets, personal checks, travelers cheques, processing currency exchanges, cash advances and other cash equivalents.- Comply with Title 31 regulations.- Enroll guests into Players Club, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions to aid with exceptional guest experience. - Complies with state, company, department policies and regulations.- Report suspicious behavior, flagged patrons and possible intoxicated guests to a member of...
- Maintains a balanced cashier's till - Process cash transactions for casino customers and employees, including, but not limited to: cashing TITO tickets, casino chips, Lottery tickets, personal checks, travelers cheques, processing currency exchanges, cash advances and other cash equivalents - Comply with Title 31 regulations - Enroll guests into Players Club, maintainaccurate player tracking information, and assist the Marketing Department with all casino promotions to aid with exceptional guest experience - Coordinates with Main Bank as needed - Complies with state, company, department policies and regulations - Report suspicious behavior, flagged patrons and possible intoxicated guests to a member of management - Assist with training new team members - Properly...
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensures interactions with internal and external guests follow the guidelines of the Red-Carpet Customer Service Program.- Maintains balanced cashier's station.- Processes cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, and travelers’ checks, exchanging currency, and processing cash advances).- Knowledgeable of and complies with Title 31 regulations.- Enrolls patrons into Players Club, issues patrons Players Club cards, maintains accurate player tracking information, and assists the Marketing...
- Prior experience as a Player Services Cashier is preferred - interacting with internal and external guests following the guidelines of the Red Carpet Customer Service Program - Maintaining balanced cashier's station - Processing cash transactions for casino customers and employees (including cashing TiTO tickets, personal checks, travelers checks, exchange currency and processing cash advances) - Be knowledgeable and complying with Title 31 regulations - Enrolling patrons into Players Club, issue patrons Players Club cards, maintaining accurate player tracking information, and assisting the Marketing Department with all casino promotions - Working the main bank as assigned - Answering phone calls with proper phone etiquette- Complying with state, company, department...
- The incumbent on this position is responsible foraccurate accountability of the cashier department activity - Performance in this position must be pleasant, efficient, an honest manner at all times - Will also be responsible for accurately completing and updating electronic MTL/MIL and chip bank - Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Supervisor or above - This position must be able to perform Cashier duties as needed - Understands department objectives, standards, and guidelines - Possess thorough knowledge of casino policies for all cashier areas - Maintain security and...
- The incumbent on this position is responsible foraccurate accountability of the cashier department activity - Performance in this position must be pleasant, efficient, an honest manner at all times - Will also be responsible for accurately completing and updating electronic MTL/MIL and chip bank - Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Supervisor or above - This position must be able to perform Cashier duties as needed - Understands department objectives, standards, and guidelines - Possess thorough knowledge of casino policies for all cashier areas - Maintain security and...
- Responsible for fostering a fun environment- Responsible for being a gracious host to all internal and external guests- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Accurately completing and updating electronic MTL/MIL transactions- Accurately process Poker Room activity; verification of front-line cashier transactions over $1,000.00, receiving Poker Dealer tokes, process chip redemptions when required; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed in the absence of a member of management- Flexibility with schedule, perform any cashiering duties as needed, or as instructed by member of management- Understands and performs department...
- The incumbent on this position is responsible foraccurate accountability of the cashier department activity - Performance in this position must be pleasant, efficient, an honest manner at all times - Will also be responsible for accurately completing and updating electronic MTL/MIL and chip bank - Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Supervisor or above - This position must be able to perform Cashier duties as needed - Understands department objectives, standards, and guidelines - Possess thorough knowledge of casino policies for all cashier areas - Maintain security and...
- Responsible for supervising and managing staff in the Player Services Department- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Regulates and determines extensions of credit according to established guidelines.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for accurate timeclock keeping, closing payroll, and calculating team members tokes.- Conducts investigations into variances, violations of internal controls, and violation of reporting requirements.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives;...
