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- Promote and maintain excellent customer service with each patron and employee you may come in contact with.- Greet all guests and assist our guests as necessary to ensure their satisfaction and return to the casino and racetrack.- Provide security on assigned security posts: maintain high visibility; handle problem situations; watch for safety hazards; provide assistance in medical situations if required. - Patrol buildings and grounds of the facility as directed. - Stand watch at assigned security posts in order to oversee the comfort, safety and security of our guests and livestock.- Provide assistance to patrons: give directions, call cabs, assist with car trouble, etc. - Provide special assistance to disabled patrons as necessary.- Dispatch other officers to various...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Enforce internal control policies and procedures- Enforce Racing Commission and Zia Park policies and procedures- Maintains safety and inspection reports for the property.- Conduct regular security post inspections- Prepare security incident reports and maintain security logs.- Reports guest and team member concerns and complaints to manager.- Ensure security team...
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The Racing Services Liaison serves as a key point of contact for guests at Sam Houston Race Park, providing exceptional customer service and assistance with racing, wagering, and betting-related questions. This position is responsible for staffing the Bet Central Desks and designated remote wagering locations throughout the property, helping guests navigate the wagering experience and ensuring they have the information and support needed to enjoy their visit.The Racing Services Liaison should have a strong understanding of live racing, pari-mutuel wagering, betting terminology, and Sam Houston Race Park wagering offerings. The ideal candidate is approachable, knowledgeable, confident speaking with guests, and comfortable assisting both experienced bettors and guests who may be new to...
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- The Racing Valet is responsible for ensuring that the Jockeys, Jockey equipment, and attire are prepared and secured for each race in a timely and efficient manner. - Ensure that horses are saddled properly. - Prepare jockey equipment prior to each race. - Ensure that jockey is properly attired for each race. - Assist jockey in unsaddling of horses . - Provide professional representation at internal and external meetings and events. - Demonstrate abilities to meet performance expectations with Communications, initiative/Problem Solving, Guest Service/interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics. - Ensure interactions with internal and external guests follow the guidelines of the customer service program. - Adhere to all Corporate and local...
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The Regional Director of Procurement directs regional sourcing, contracting, supply chain management, and purchasing activities for assigned properties. This role executes corporate strategic sourcing initiatives at the regional level, aligning regional purchasing practices, supplier relationships, and contract execution with enterprise-wide sourcing strategy. The Regional Director of Procurement partners with corporate Strategic Sourcing to maximize market leverage, deliver best value, ensure reliable availability of goods and services, and maintain compliance with regulatory and internal requirements across the region.ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Directs regional Purchasing and Warehouse operations, including...
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- Responsible for supervising staff and the overall daily management of the Compliance department.- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving deadlines.- Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Assists in the training, implementation, and enforcement of the property SARC/Title 31 and Responsible Gaming compliance programs.- Ensures compliance with reporting commitments required by the Corporate office and regulatory agencies.- Ensures adherence with...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Staff, schedule, evaluate, train, develop and monitor team members. Recommend wage increases, promotions, demotions, discipline, and other employment actions for team members.- Assist in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.- Establish and maintain training and development procedures to ensure superior guest service standards are met.- Prepares and delivers performance appraisals for assigned team. - Understand department objectives, standards, guidelines, and budget.- Ensure assigned outlet is well staffed, organized and operating to our exceptional standard.-...
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- Responsible for supervising the Food & Beverage Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Staff, schedule, evaluate, train, develop and monitor team members. Recommend wage increases, promotions, demotions, discipline, and other employment actions for team members.- Assist in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.- Establish and maintain training and development procedures to ensure superior guest service standards are met.- Prepares and delivers performance appraisals for assigned team. - Understand department objectives, standards, guidelines, and budget.- Ensure assigned outlet is well staffed, organized and operating to our exceptional standard.-...
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- Assists in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.- Assisting in managing overall Food & Beverage preparations creating a differentiated service experience and ensuring optimum performance of all - Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications and share responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions- Achieving desired results through staff development and training programs, established methods, procedures, and guidelines to maintain desired standards, and...
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What does Hollywood Casino St. Louis have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Bartender, you will,Shift: Varies- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Promotes casino events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Provides fast, friendly, professional beverage service to casino guests and...
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What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As an Restaurant Bartender, you will:Pay: $8.50 per hour plus tips (Tip Avg. $150 per shift)| Shift: Varies between 2:00 pm- 10:00 pm- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations.- Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. -...
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- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervene as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Prepare and pour drinks with proper measured portions and ingredients according to recipe and in accordance with standard operating procedures.- Slice fruit, as...
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Reports to: Food & Beverage SupervisorPrimary Purpose: Assists Wait Staff in providing service to customers. Stocks, removes, and resets dishes, glassware, flatware, table linens and other related restaurant supplies.Responsibilities:- Removes soiled or unused dishes, glassware, flatware, table linens or other related restaurant supplies from customers' tables.- Resets tables as necessary.- Stocks dining areas and assists with table settings.- Serves beverages, refills water, coffee and tea as needed.- Maintains cleanliness and sanitation of dining room areas- Performs other duties as assigned.
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SUMMARYThe Red Lotus Restaurant General Manager oversees all aspects of restaurant operations, ensuring exceptional guest experiences, efficient service, and strong financial performance. This role requires dynamic leadership, a strong understanding of Asian cuisine concepts, and the ability to effectively manage staff, inventory, and customer satisfaction while maintaining high standards of quality and authenticity. - Oversee daily restaurant operations, ensuring smooth service and high-quality standards- Maintain authenticity and consistency in Asian cuisine offerings (e.g., Chinese, Japanese, Vietnemese, Thai, etc.)- Ensure cleanliness, hygiene, and compliance with food safety regulations- Recruit, train, and supervise front-of-house and kitchen staff- Schedule shifts and...
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What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Restaurant Host/Cashier you will,Shift: Varies- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant.- Seats guests in restaurant as per specified rotation requirements. - Maintains proper seating and reservation documentation.- Monitors restaurant for table availability.- Keeps designated working area clean and organized; wipes and assists in...
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Reports to: Restaurant ManagerPrimary Purpose: Supervise operation of dining area and seat guests. Repsonsibilities: - Greets guests upon arrival and determines appropriate seating location including special requests.- Maintains the computerized guest reservation system.- Monitors daily operation and adjusts staff as necessary.- Solicits feed back from customers on service and food.- Perform other duties as assigned.
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- $13/hour + tips- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Must process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintain a clean and stocked workstation.- Comply with state, company, and department policies and regulations.- Must have open...
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- Follow standards of neatness and cleanliness for the shop in order to maintain customer appeal- Know features and benefits of merchandise in the retail shop (Amazon “Walk Out”), GT Café (Team Member Dining Room) and be familiar with merchandise offerings in all other outlets - Follow policies and procedures that affect inventory control (rotate product, putting stock away, maintaining inventory loss log and other duties as necessary)- Maintain product knowledge of gaming facility events, activities, and amenities around the facility to ensure personalized guest services
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- To assure all guests are courteously served with their purchases in a clean and attractive environment at the retail outlet. - Properly record all transactions in the Point-of-Sale system. - Accurately handle all cash, checks, credit card, gift certificates and comp transactions. - Maintain on a daily basis a high level of cleanliness in the retail outlet. - Unpack, stock and price all merchandise in the shop as needed with the ability to lift a minimum of 25 lbs. - Assist in stocking and recording stock for all vending machines. - Straighten, dust, and organize retail outlet when there are no guests. - Greet guests at the entrance to the retail outlet to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing all...