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- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervene as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Prepare and pour drinks with proper measured portions and ingredients according to recipe and in accordance with standard operating procedures.- Slice fruit, as...
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The General Manager is responsible for the overall leadership, strategic direction, and daily operation of Sorellina by Giada. This position ensures an exceptional dining experience while maintaining the restaurant’s culinary identity, service standards, financial performance, and brand reputation.- Provides overall leadership and operational oversight for all front-of-house activities.- Partners closely with the Executive Chef to ensure seamless coordination between front- and back-of-house operations.- Ensures the restaurant consistently delivers an elevated, personalized, and memorable guest experience.- Upholds all Sorellina by Giada and PENN Entertainment brand standards, operating procedures, and service expectations.- Develops and executes strategies to increase revenue,...
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The Host/Hostess is responsible for seating guests in a prompt, friendly, and efficient manner as well as ensuring equal distribution of guests among the lounge servers. Essential Functions - Greet and seat all restaurant guests - Answer phones and direct call appropriately - Ensure guests in each area are being properly attended - Assist the guests in any way possible and direct guests to tables - Handle initial complaint and inform manager on duty - Ensure a safe environment for fellow Team Members and Guests - Remain up-to-date on casino events and hours of operation - Utilize proper procedures and documentation for transactions - Attend meetings as scheduled - Other job related duties as assigned
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What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Restaraunt Host you will, Pay: $15.00 per hour | Shift: 10:45am-6:00pm or 4:45pm-11:15pm- Greet and seat guests at tables according to guest preference and table availability.- Provide guests with menus, inform guests of restaurant specials, and feature items.- Assist food servers and food runners in table maintenance and clean when necessary.
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What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Restaurant Host Cashier you will,Pay: $14.00 per hour + tips (Tip Avg. $80 per shift)| Shift: Varies- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant.- Seats guests in restaurant as per specified rotation requirements. - Maintains proper seating and reservation documentation.- Monitors restaurant for table availability.- Keeps designated...
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- $13/hour + tips- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Must process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintain a clean and stocked workstation.- Comply with state, company, and department policies and regulations.- Must have open...
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- Responsible for supervising staff and the overall daily management of Retail department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Keeps record of...
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- Follow standards of neatness and cleanliness for the shop in order to maintain customer appeal- Know features and benefits of merchandise in the retail shop (Amazon “Walk Out”), GT Café (Team Member Dining Room) and be familiar with merchandise offerings in all other outlets - Follow policies and procedures that affect inventory control (rotate product, putting stock away, maintaining inventory loss log and other duties as necessary)- Maintain product knowledge of gaming facility events, activities, and amenities around the facility to ensure personalized guest services
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- Properly records all transactions in the Point-of-Sale system. - Accurately handles all cash, checks, Credit card, gift certificates, and comp transactions. - Follows standards of neatness and cleanliness for the shop in order to maintain customer appeal. - Unpacks, stocks, and prices all merchandise in the shop as needed. - Assists in stocking and recording stock for all vending machines. - Straightens, dusts, and organizes shop when there are no guests present. - Greets guests at the entrance to the shop to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing and adhering to all policies and procedures in the shop. - Adheres to all regulatory, departmental, and company policies and procedures. - Completes physical inventory...
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- Facilitate retail sales, including customer assistance and follow-up.- Encourage and reinforce customer decisions to increase average dollar sale and units sold per transaction. - Stock and maintain the appearance of sales floor and merchandise displays. - Operate electronic cash register system to accurately and immediately account for payment transactions. - Follow established regulations, guidelines and procedures related to the sale of alcohol and or tobacco.
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- To assure all guests are courteously served with their purchases in a clean and attractive environment at the retail outlet. - Properly record all transactions in the Point-of-Sale system. - Accurately handle all cash, checks, credit card, gift certificates and comp transactions. - Maintain on a daily basis a high level of cleanliness in the retail outlet. - Unpack, stock and price all merchandise in the shop as needed with the ability to lift a minimum of 25 lbs. - Assist in stocking and recording stock for all vending machines. - Straighten, dust, and organize retail outlet when there are no guests. - Greet guests at the entrance to the retail outlet to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing all...
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- To assure all guests are courteously served with their purchases in a clean and attractive environment at the retail outlet. - Properly record all transactions in the Point-of-Sale system. - Accurately handle all cash, checks, credit card, gift certificates and comp transactions. - Maintain on a daily basis a high level of cleanliness in the retail outlet. - Unpack, stock and price all merchandise in the shop as needed with the ability to lift a minimum of 25 lbs. - Assist in stocking and recording stock for all vending machines. - Straighten, dust, and organize retail outlet when there are no guests. - Greet guests at the entrance to the retail outlet to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing all...
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- Responsible for supervising staff and the overall daily management of the Revenue Audit department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Monitors compliance of revenue activities on the property via the exception process to ensure that all relative documentation is completed in compliance with all applicable laws.- Assists in development and implementation of procedural...
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Conducts daily revenue accounting audits including cash audits and other related reports.- Promote and maintain all steps of the Customer Service program with each patron and employee you come in contact with.- Comply with established/mandated deadlines.- Complete efficient & accurate data entry.- Effectively respond to supervisor’s requests.- Comply with company policies, all state and federal regulations; and internal controls as it relates to this position.- Conducts daily revenue accounting audits including cash audits and other related reports.- Verify and record revenue through varies means including receipts, reports, inter-departmental paperwork, etc.- Conduct Title 31 audits.- Employees may be required to perform duties outside of their normal job description...
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- Audit daily casino and non-casino revenues- Prepare daily managerial reports- Prepare exception reports for variance and/or non-compliance with Gaming Regulations- Maintain individual audit spreadsheets, logs, and exception reports- Complete special monthly projects, as needed- Perform other job-related duties as assigned- Responsible for auditing casino and non-casino revenues, preparing reports daily and maintaining files for PGCB.- Reports directly to the Revenue Audit Manager- Interacts with all other departments
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- Complete daily audits and associated checklists for the following audits including but not limited to: F&B outlets, gift shop, valet, banquet rooms and non-gaming complimentary transactions. - Track and report variances related to the areas in which the non-gaming audit was performed. - Track numerically controlled forms as directed. - Complete Audit Finding Reports on all deviations from procedures and/or IC’s found in daily non-gaming audits. - Maintain credit card terminal reports and statements - Report and maintain daily revenues from all outlets - Complete Complimentary Allocation for the non-gaming audit - Process advance payments for Banquet events - Maintain Micros reports - Maintain all inventory accounts - Prepare and submit monthly journal entries -...
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To clean, sanitize, and help maintain the appearance of the guest rooms and Public Areas to Hollywood Standards. include the following. Other duties may be assigned. Make beds. Replenish supplies such as drinking glasses and writing supplies. Move furniture. Sweep and mop floors. Clean rugs, carpets, upholstered furniture, and drapes. Dust furniture. Wash walls, ceilings, and woodwork. Wash windows, door panels, and sills. Empty wastebaskets. Empty and clean ashtrays. Transport trash and waste to disposal area. Replenish batHRoom supplies. Replace light bulbs. Maintain equipment. Report guest complaints. Bag and tag lost and found items and turn in to office. Report maintenance problems.
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- Performs all duties required to ensure that rooms are kept clean (i.e. vacuuming, dusting, glass cleaning, sanitizing bathrooms, changing linens, etc.).- Notifies Housekeeping Dispatcher or Supervisor when any repairs are necessary.- Ensures that each room is properly stocked.- Ensures everything in guest room is in proper working order.- Ensures linens and terry are without defect.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
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This position is responsible for the set-up, deliver and retrieve all food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards. Essential Functions - Set-up and delivery all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards. - Answer the telephone and take all customer orders in accordance with operating policies and procedures. - Conduct floor sweeps and retrieve of all food and beverage trays in order to maintain established sanitation guidelines. - Set-up and delivery all ViP amenities. - Service all hospitality suites in accordance with BEO and established policy and procedures. - Respond to...