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- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff- Engages in friendly conversations with guest whenever possible- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant- Takes food and drink orders, communicates with bartender, assists in the preparation of drinks, and presents drinks to guests- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Operates a cash register/POS System, ringing...
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SUMMARYThe Server is responsible for providing attentive and accurate food and beverage service by taking guest orders, submitting them to the kitchen, and delivering the correct dishes and beverages in a timely and professional manner. This role plays a key part in creating a positive dining experience while maintaining company service standards and safety policies.- Deliver internal and external guest service in accordance with company service standards- Take accurate food and beverage orders and enter them into the POS system- Communicate menu items, ingredients, and preparation methods clearly to guests as needed- Serve food and beverages promptly and ensure order accuracy- Perform all duties in a polite, professional, and responsible manner-...
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- Provides friendly and efficient service to all guest in assigned outlet.- Displays a thorough knowledge of all menu selections and daily specials. Answers questions and make suggestions.- Completes all assigned cleaning and maintenance tasks.- Must be able to stand for a full shift.- Adheres to all company and departmental policies and procedures.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by you Manager or a member of management.
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ESSENTIAL DUTIES AND RESPONSIBILITIES:- Promotes and maintains all steps of the ACES customer service program with each patron and Team Member you may come in contact with (eye contact, “hi” greeting, “goodbye” departure)- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner- Responsible for complete set-up, stocking, and service of assigned area; sets, cleans, and resets tables- Full cycle of service - taking orders within five minutes of guest being seated; accurately placing orders and entering table numbers in MICROS; presents check to guests.- Upsells beverages, appetizers, and desserts in accordance with restaurant service standards.- Accurately collects payments and makes change to close out guest checks, totaling food and...
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- Greets guests and verbally acknowledges each guest promptly.- Serves as an ambassador of an excellent guest dining experience.- Prepares restaurant and tables for service.- Responsible for a certain section(s) and provides superb service following the service standards.- Shows enthusiasm towards guest and products.- Helps follow servers; maintains a team mentality.- Accurate computer input of orders and delivery of food, wine and beverages.- Reconciles checks, thank guests and invites them back.- Clears and resets tables.- Maintains awareness of guest alcohol intake in accordance with RAMP guidelines.- Stocks side stations throughout the shift; Performs opening/closing side work.
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- Performs duties to take guest food and beverage orders, serves food to guests, and totals dining charges. - Responds to special requests for dining amenities. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Maintains a professional appearance at all times, clean and well-groomed as per standard. - Complies with all policies and procedures of company and department. - Maintains the highest standard of professionalism when interacting with guests and co-workers. - Develops complete product knowledge; able to describe all menu items; has basic wine, beer, and liquor knowledge; able to suggest successful pairings and present all...
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- Takes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities - Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff - Engages in friendly conversations with guest whenever possible - Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant - Keeps designated working area clean and organized,...
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Essential Duties & Responsibilities1. Promotes the PENN Play loyalty program by educating guests on membership benefits, tier advantages, and program features to enhance guest engagement and loyalty. 2. Explains the resort’s complimentary structure and player loyalty program, including qualification requirements for various levels of guest benefits and complimentary offerings. 3. Cultivates and maintains exceptional relationships with premium 4-Star and 5-Star guests, delivering personalized service experiences that reflect the resort’s luxury hospitality standards. 4. Evaluates guest gaming activity and appropriately issues complimentary amenities in accordance with established program guidelines and operational policies. 5. Coordinates hotel accommodations, dining...
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The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route. ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route...
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- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Customer Service to all guests and team members.- Directly manage the facilities operations.- Supervise Facility team members including interviewing, selecting, hiring, orientation, training, disciplines, and payroll including the management of attendance and time records. - Supervise the work processes and procedures of team members including the assignment of tasks or apportionment of work to be done by team members including installation, repair, maintenance or replacement of electrical systems, heaters, plumbing, sinks, dishwashers, drains, carpentry, painting, furniture repair, landscaping, warehousing and storage, engine repair, snow removal and all job functions or duties...
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The following and other duties may be assigned as necessary: - Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are...
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- Promote and maintain all steps of the ACES Customer Service program with each patron and employee you may come in contact with.- Uses exceptional interpersonal skills to provide outstanding customer service to external and internal guests.- Maintains a high level of productivity.- Communicates openly with others to aid in the smooth operation of the gaming facility.- Pays close attention to detail by accurately completing paperwork and ensures the volume of work produced in the relation to reasonable expectations.- Must have basic computer skills. This position uses the computer for ACSC functions.- Other duties may be assigned.
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Maintain clear and open communications with customers and managers/supervisors.- Be knowledgeable of players’ club and encourage guest participation.- Respond to machine tilts, malfunctions and determine if maintenance is needed.- Perform minor maintenance/repairs on slot machines.- Fill ticket printers and stock ticket paper.- Respond to machines with jackpot and determine if jackpot is valid.- Perform dispatching duties when needed in circumstances when Mobile Attendant is not functional or temporarily inactive.- Circulate throughout assigned area(s) keeping conversations with team members to a minimum while focusing on opportunities to interact with the guests.- Work to build relationships with existing customers and work to...
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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Closely monitors customer needs by visibly circulating the gaming floor and interacting with patrons. - Provides cash handling service to casino patrons. - Pays and verifies jackpots on slot machines according to established procedures. - Promotes the Players Club card program; understands current card benefits and information and presents program to customers. - Communicates all customer service issues to key personnel. - Responsible for assigned casino funds and proper handling of funds exchanges. - Performs customer booth transactions. - Assists in training new personnel as needed. - Effectively responds to manager’s requests in all areas of customer...
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- Meets and greets slot players to establish direct customer relationships and educate the guests on the benefits of the GT Rewards Program.- Enroll new members and educate them regarding the benefits of the GT Rewards- Acquire new members and assure repeat business- Answer phones and respond to inquiries- Takes reservations- Promote and work events as needed- Contact Hosts when needed- Work casino floor on a rotating basis to introduce guests to the slot club- Take promotional pictures of Jackpot Winners and complete photo release forms- Comply with all health and safety standards- Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis- Ensure that Superior Guest Service levels are met according to Standard...
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- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position.- Safeguards assigned Slot assets.- Responsible for jackpot payoffs.- Performs minor repairs (i.e. load printer paper) on slot machines and notifies Slot Supervisor when technician repair is needed.- Provides customer service on the slot floor in their area.- Works with the technical department to ensure that all machines in their area are in good working order.- Reports any machine irregularity or suspicious activity to Slot Supervisor.- Ability to lift 50 lbs. throughout the shift. Must be able to stand for 7 consecutive hours.- Must be able to calculate simple math problems.- Any and all duties as assigned by your Supervisor or a member of...
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Summary: Provide excellent guest service on paying out jackpots and handling minor slot machine malfunctions. Serve beverages to casino guests in a prompt and friendly manner to ensure their satisfaction by providing excellent service to customers. Assist casino customers by promoting the MyChoice reward program and its benefits through customer sign-ups. ESSENTIAL DUTIES & RESPONSIBILITIES:- Promote and maintain all steps in the customer service program with each patron and employee you may encounter - Handle jackpot requests and transactions.- Replenish slot machine printer paper on all slot products. - Reset machines and repair minor malfunctions.- Count and verify change bank amounts.- Take orders and serve non-alcoholic drinks to customers on the casino...
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- Adhere to established department and property policies and procedures regarding guest service standards. - Must maintain the strictest confidence of any and all confidential information disclosed by aCactus Pete’s entity. - Role models appropriate internal and external guest service at all times. - Safeguards assets of the company. - Verifies jackpots, fills hoppers, tickets, completes and signs slot payout forms. - Verifies and reconciles banks at shift change. - Attends to minor machine tilts/repairs. - Ensures compliance with Federal Currency Transaction reporting regulations. - Oversees the re-filling of slot fill banks. - Exchanges bills for bill acceptors. - Job tasks must be finished in a timely manner according to department standards.
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Summary:Responsible for the overall repair and maintenance of all slot machines and gaming devices shift in accordance with property policies and procedures. Responsible for providing efficient service to all slot guests and ensures slot machines are monitored and repaired on a continual basis for full capacity operation.Essential Duties & Responsibilities:- Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with.- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.- Perform floor maintenance: trouble shoot and repair machine malfunction problems as they occur during gaming.- Assist floor supervisors with malfunctions and answer floor calls.- Answer floor calls...