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- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position.- Troubleshoot and repair all slot machines and related equipment.- Safeguards all assigned areas.- Performs all slot moves and changes as directed.- Ensures that all gaming devices are in proper working order.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
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MAJOR JOB DUTiES: Duties include, but are not limited to the following: - Provide guest service at machine level by explaining game paytables and jackpot payouts. A strong “Floor Presence” is required to do this job successfully. - Maintain operation of slot machines at all times with minimal downtime. - Perform software conversions and slot machine moves as directed by the Slot Technical Manager or the Lead Slot Technicians. - Constantly perform preventative maintenance on slot machines to ensure proper and optimum performance levels. - Maintain slot shop storage and prep areas keeping them clean and organized at all times. - Assist Slot Floor personnel when needed and requested by Slot Shift Managers and/or Assistant Managers
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- Responsible for the overall maintenance and repair of slot machines, slot systems, and related equipment; peform routine maintenance on machines in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Diagnose and repair all technical problems associated with slot machines and related equipment. - Perform routine maintenance on all slot machines and related equipment per manufacturer's specifications. - Diagnose and repair all technical problems associated with ACSC slot system and the central control computer server system. - Install, remove, and modify slot machines and related equipment as directed, including full preparation of slot machines for play. - Generate computer reports relating to slot performance and...
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- General maintenance, troubleshooting and repair of Slot Machines and SMS equipment - Respond to any machine malfunctions on the casino floor in a timely manner - Communicate with Tech level II or higher any machine malfunctions they are unable to fix - Effectively communicate with the slot operations team and fellow technicians - Assist customers with questions and complaints regarding slot machines. Provide answers, explanations and rectify problems as appropriate - Provide a high level of customer service to guests and team members - Understand and adhere to departmental and companySOPs - Complete required training and development objectives within assigned time frame - Projects a positive attitude and image at all times - Collaborate and work within a...
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- Responsible for troubleshooting and repairing all circuitry and electrical components of slot and/or gaming electrical equipment.- Reports serious technical problems or abnormalities to leadership. - Responsible for performing repairs and maintenance tasks on slot machines and associated gaming equipment.- Ensures the smooth operation of our slot machines which includes but is not limited to minimizing downtime and maintaining a comprehensive inventory of necessary parts.- Executes repairs and component-level circuit board repairs to uphold the inventory of slot machine associated equipment.- Conducts maintenance and repairs on slot machines, slot machine parts, and other gaming-related equipment.- Participates in the installation, movement, and removal of gaming-related...
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The soft count clerk collects and counts the currency from the casino on a daily basis. ESSENTIAL RESPONSIBILITIES - Ensure soft currency is accounted for and recorded in accordance with company policies and procedures- Ensures company assets are properly accounted for and secured- Manually counts large amounts of currency- Accounts for all Table Games documentation- Operates a currency counting machine- Ability to function with secured access for ingress/egress to Count Room- Attends departmental and company meetings as required
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Summary: Responsible for the collection and count of slot cash cans from the gaming floor and the subsequent cash and ticket count conducted in the count room in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. Safeguard casino assets at all times. Essential Duties & Responsibilites:- Promote and maintain all steps in the Zia Park Customer Service program with each casino guest and fellow employees you come in contact with. - Exchange “hot” slot cans for “cold” slot cans through a process of opening the slot machines and scanning various barcodes in an extremely fast and accurate manner.- Prepare to count money; open slot cans, remove money/tickets and attach barcode for preparation of machine count.- Scan slot can...
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- Responsible for providing guidance and daily supervision to staff in the department. - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant; follows all prep lists and ensures kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with...
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The following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team...
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ESSENTIAL DUTIES AND RESPONSIBILITIESAdditional responsibilities may be assigned as needed:- Serve as assistant to the Executive Chef and assume full responsibility for kitchen operations in their absence- Administer disciplinary actions under the direction of the Executive Chef- Adapt kitchen staff to changes in business volume- Enforce health department regulations and standards- Observe each employee at least once per shift to ensure duties meet Executive Chef’s specifications- Ensure compliance with dress code and appearance standards- Assist the Executive Chef with daily specials and banquet preparations- Maintain a daily production inventory- Monitor food preparation methods, portion sizes, and garnishing standards- Support cooking and care of meats and complex...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service...
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- Responsible for culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities, and facilities.- Administers all aspects of food preparation, ensuring kitchen is clean, well stocked, and problem-free.- Recommends changes on all standard menus and consistently strives through menu planning to improve food costs, volume, quality, attractiveness, and efficient preparation of all food-related items.- Ability to perform the functions of any culinary task assigned within kitchen such as broiler, sauté, Asian, and prep when needed.- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe).- Supports safety and accident prevention programs (knife handling, proper...
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The Sous Chef – Sportsbook & Bar is responsible for supervising and assisting in the daily operations of the sports bar kitchen. This role supports Sr; Leadership in leading the culinary team, ensuring consistent food quality, menu execution, and adherence to safety and sanitation standards. The Sous Chef plays a hands-on role in food preparation, training, and team development while contributing to an outstanding guest experience in a high-volume, fast-paced environment.- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.-...
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- Responsible for providing guidance and daily supervision to staff in the department.- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant; follows all prep lists and ensures kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.- Assists with...
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Drift SpaDrift Spa is a holistic wellness destination where guests are invited to step away from the noise of daily life and immerse themselves in tranquility. The front desk is more than a point of entry—it is the threshold to restoration. SummaryWe’re seeking a Front Desk Representative to be the welcoming face of Drift Spa. This role ensures a seamless guest journey from check-in to check-out, while upholding our philosophy of luxury service and intentional care. If you love hospitality, organization, and creating a sense of ease for others, this role is for you.- Warmly welcome guests and guide them through their spa experience.- Manage appointments, scheduling, and guest communications with accuracy andprofessionalism.- Provide knowledgeable recommendations on...
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About Drift SpaDrift Spa is a holistic wellness escape located within the vibrant energy of Hollywood Casino Aurora — a place where guests can step away from the excitement of the gaming floor and Drift into a sanctuary of stillness, healing, and intentional care. We offer luxurious treatments designed to restore balance, delivered by a team deeply committed to the art of wellness. Now Hiring... Massage TherapistLicensed EstheticianHair StylistNail TechnicianMakeup Artist
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About Drift SpaDrift Spa is a holistic wellness escape located within the vibrant energy of Hollywood Casino Aurora — a place where guests can step away from the excitement of the gaming floor and Drift into a sanctuary of stillness, healing, and intentional care. We offer luxurious treatments designed to restore balance, delivered by a team deeply committed to the art of wellness. Now Hiring... Massage TherapistLicensed EstheticianHair StylistNail TechnicianMakeup Artist
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About Drift SpaDrift Spa is a holistic wellness escape located within the vibrant energy of Hollywood Casino Aurora — a place where guests can step away from the excitement of the gaming floor and Drift into a sanctuary of stillness, healing, and intentional care. We offer luxurious treatments designed to restore balance, delivered by a team deeply committed to the art of wellness. Now Hiring... Massage TherapistLicensed EstheticianHair StylistNail TechnicianMakeup Artist
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Use of computer to redeem gifts for our guests. - Ability to use a “cutting tool” provided by the company to open large amounts of boxes each gift day.- Ability to lift up to 20 pounds on an ongoing basis during the gift day.- Safety awareness is paramount by assisting to keep areas clean of debris and clutter. Also by adhering to basic rules of safety when lifting and when using company equipment. - Ability to present Forbes 5 star guest service and interactions with both guests and other team members while working in a fast-paced environment.- Ability to stand on feet for the duration of an up to 8-hour shift.- Move boxes from one location to another by carrying, use of...
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SIGN ON BONUS $5,000.00! SUMMARYThe Asian Specialty Cook is responsible for preparing and cooking high-quality Asian cuisine, ensuring consistency, presentation, and adherence to food safety standards. This role maintains kitchen operations, supports culinary staff, and delivers excellent guest dining experiences.- Prepare and cook a variety of Asian dishes according to recipes and quality standards- Ensure proper portioning, presentation, and plating of all menu items- Maintain cleanliness, organization, and sanitation of workstations and kitchen equipment- Monitor food inventory and communicate supply needs to management- Follow food safety, hygiene, and regulatory guidelines at all times- Collaborate with culinary team to maintain consistent menu...