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- Supervises food storage, preparation, production, and the Utility Staff to ensure safe, efficient, clean, and sanitary food handling in all Food and Beverage areas. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Monitors all preparation and production procedures to ensure proper holding/heating temperatures, rotation, flavor, texture, and presentation of all food products. - Monitors break schedules, waste log sheets, food time and temperature log books, and MSDS books. - Conducts sanitation inspections to ensure that the staff is complying with all safe-handling procedures. - Expedites food orders, prepares, and produces food items...
- Supervises food storage, preparation, production, and the Utility Staff to ensure safe, efficient, clean, and sanitary food handling in all Food and Beverage areas. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Monitors all preparation and production procedures to ensure proper holding/heating temperatures, rotation, flavor, texture, and presentation of all food products. - Monitors break schedules, waste log sheets, food time and temperature log books, and MSDS books. - Conducts sanitation inspections to ensure that the staff is complying with all safe-handling procedures. - Expedites food orders, prepares, and produces food items...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Use of computer to redeem gifts for our guests. - Ability to use a “cutting tool” provided by the company to open large amounts of boxes each gift day.- Ability to lift up to 20 pounds on an ongoing basis during the gift day.- Safety awareness is paramount by assisting to keep areas clean of debris and clutter. Also by adhering to basic rules of safety when lifting and when using company equipment. - Ability to present Forbes 5 star guest service and interactions with both guests and other team members while working in a fast-paced environment.- Ability to stand on feet for the duration of an up to 8-hour shift.- Move boxes from one location to another by carrying, use of...
- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos Promotes casino events and programs - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- Responsible for providing an upscale guest experience by making and serving craft cocktails and drinks. - Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Resolves service problems according to established guidelines. Escalates issues to Food & Beverage leadership.- Provides fast, friendly, professional beverage service to guests. - Remains knowledgeable on all products in outlet, in addition to all casino events, amenities, and promotions.- Suggests and upsells products according to amenity availability to increase sales and guest loyalty. - Prepares and pours drink orders with proper portions and ingredients according to recipe and established guidelines and presents drinks to guests as required. Adds garnishes according to...
- Performs duties to clear and set-up dining room; assists wait staff in serving food and beverages. - Responds to guest requests for settings, water, condiments, or other dining amenities. - This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Sets up, arranges, or takes down dining tables, private dining room, and/or wait stations. - Prepares water pitchers and bread stations; stocks linens and dinnerware. - Cleans and polishes various pieces of table ware and folds napkins. - Assists wait staff in serving guests, carries food trays, and refills water glasses, coffee, and tea. - Cleans, mops, and sweeps storeroom, various kitchen areas, and...
Lead the Line at Sorellina by Giada! Hollywood Casino Joliet – Chicagoland’s Newest Casino Destination Bring your culinary expertise to the grand stage at Sorellina by Giada, the exclusive celebrity restaurant at the all-new Hollywood Casino Joliet. Partnering with world-renowned chef Giada De Laurentiis, Sorellina blends authentic Italian traditions with innovative flair, setting a new standard for fine dining in Chicagoland. As a Specialty Cook I, you’ll be the culinary leader on the line, orchestrating service with precision, mentoring junior cooks, and ensuring every plate that leaves the kitchen reflects Chef Giada’s vision of elegance and flavor.This is more than a kitchen role — it’s your chance to help shape an iconic dining experience from day one.
Join Our Culinary Team at Sorellina by Giada! Hollywood Casino Joliet – Chicagoland’s Newest Casino Destination Step into the spotlight with Sorellina by Giada, the highly anticipated celebrity restaurant inside Hollywood Casino Joliet. Curated by world-renowned chef Giada De Laurentiis, Sorellina blends authentic Italian flavors with contemporary flair, bringing a bold dining experience to Chicagoland. We’re looking for passionate, talented, and driven culinary professionals to join our opening team. If you thrive in fast-paced, high-volume kitchens and are ready to showcase your skills in a fine-dining environment, this is your chance to shine.
Start Your Culinary Journey at Sorellina by Giada! Hollywood Casino Joliet – Chicagoland’s Newest Casino Destination Get ready to join the culinary team behind Sorellina by Giada, the exclusive celebrity restaurant inside the brand-new Hollywood Casino Joliet. Created by world-renowned chef Giada De Laurentiis, Sorellina combines authentic Italian flavors with modern techniques to create an unforgettable dining experience. We’re building a team of passionate culinarians who want to learn, grow, and be part of something extraordinary. If you’re looking to sharpen your skills in a fine-dining kitchen and train under experienced chefs, this is your chance to step into the spotlight.
- Must be able to cook authentic Asian Style Cuisine.- Must be able to be efficient in the preparation of Asian Themed food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation.- Must follow appropriate food handling procedures to ensure safe, quality products.- Must Follow all established Asian food recipes and products in order to maintain a leading edge in the industry.- Protect and preserve assets of the company.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety...
- Must be able to cook authentic Asian Style Cuisine.- Must be able to be efficient in the preparation of Asian Themed food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation.- Must follow appropriate food handling procedures to ensure safe, quality products.- Must Follow all established Asian food recipes and products in order to maintain a leading edge in the industry.- Protect and preserve assets of the company.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety...
- Greets guests and answer questions regarding food items that have been served.- Ensures all courses are served promptly. This included plated, buffet style or family style events.- Always maintains a professional appearance, clean and well-groomed as per standards.- Assists with breakdown of food expo line.- Follows all policy and procedures according to company and department.- Maintains all work areas (cleanliness and safety) throughout shift, responsible for closing duties according to department standards.- Maintains the highest standards of professionalism to guests and co-workers.- Works quickly and under minimum supervision.- Lifts, carries, pulls and pushes a maximum of 30 pounds.- Other duties as assigned.- Requests stock and checks Expo line to monitor...
The Sports Book supervisor will have an understanding of Sport Book betting structures and back of the house systems. Sports Book supervisor will monitors the Sports Book operation, providing assistance to the Sports Book attendants, and guests. Supervisors will monitor transactions ensuring property Title 31 compliance. The Sports Book supervisor will report to the Sports Book Managers.- Monitor and supervise Sports Book team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws.- Close out drawer/vault attendants at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately. - Verifying cash drawers, complete reports, rate...
- Delivers food to guests in a timely manner - Primary role is to run food to the guests in a timely fashion depending on specific assignment for that shift (e.g. food runner station or bar/drink runner station)- Responsible for clearing all table and resetting them for new seating in accordance with venue standards- Ensure each table is ready for guests arrival in accordance with venue standards- Responsible for approaching newly seated guests, serving bread, butter, water, etc. in a timely and pleasant manner working with servers to expedite service at all tables- Monitor tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area- Restock and clean assigned station at the...
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervene as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Prepare and pour drinks with proper measured portions and ingredients according to recipe and in accordance with standard operating procedures.- Slice fruit, as...
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervene as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Prepare and pour drinks with proper measured portions and ingredients according to recipe and in accordance with standard operating procedures.- Slice fruit, as...
- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations.- Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities.- Provides fast, friendly, professional, and responsive customer service to guests.- Maintains cleanliness of designated area.- Ices and fills all non-alcoholic drinks for servers.- Opens and closes bar according to established procedures.- Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips.- Maintains strict confidentiality in all company matters.
- Adhere to HCCTR as well as all Food and Beverage Policies- Greets guests with a warm, friendly smile and greeting.- Must deliver ACES Guest Service to every guest during all interactions- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. - Carries dirty dishes...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals,...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.-...
