Click column header to sort
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides security and protection for guests and company assets. - Performs the duties and responsibilities associated with the Pennsylvania Horse Racing Commission, ensuring compliance and minimizing violations. - Continuously and diligently monitors racing areas on property. - Ensures employees and others comply with PHRC policies and procedures; reports and documents all incidents. - Administers First Aid and CPR within acquired training and ability, in accordance with established procedures. - Reports unsafe conditions and/or incidents observed. - Responds to disturbances and emergency alarms. - Checks in all vehicles at the stable gate entrance. - Provides security...
- Performs duties to monitor the activities of the staff and guests to ensure compliance with organizational policies, regulatory guidelines, and safety rules. - Takes necessary steps to ensure the safety and security of operations.- Exercises good judgment to ensure the safety and security of the guests, staff, and assets within the limits of standard or accepted policies and procedures.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Staffs various posts as assigned.- Coordinates with Surveillance on monitoring critical areas.- Maintains visible presence and takes action to ensure the safety and security of guests, staff, and...
- Performs duties to monitor the activities of the staff and guests to ensure compliance with organizational policies, regulatory guidelines, and safety rules. - Takes necessary steps to ensure the safety and security of operations.- Exercises good judgment to ensure the safety and security of the guests, staff, and assets within the limits of standard or accepted policies and procedures.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Staffs various posts as assigned.- Coordinates with Surveillance on monitoring critical areas.- Maintains visible presence and takes action to ensure the safety and security of guests, staff, and...
- Overseeing for the overall security of the casino and support facilities in the absence of the Director of Security- Following all Security Policies and Procedures, as they apply to the Accounting, internal Controls and Ohio Gaming Board Rules and Regulations.- Establishing priorities, plan, supervise and insure open lines of communication exist between security and other departments- Hiring, training, scheduling and evaluating security personnel - Formulating, implementing and enforcing the rules and regulations of the Security Department- Reviewing all logs, and reports before the end of their shift - Performing the functions of the Security Officer or Dispatcher, as needed
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary for Hollywood Casino Tunica: - Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance...
- Provide security in entertainment venues including but not limited to, Boogie Nights by maintaining low visibility, handling problem situations, watching for safety hazards, and providing assistance to medical personnel.- Provide security escorts for monetary transfers.- Oversee patron entry and exiting of venue: provide crowd control, check I.D.s, and check for items not allowed in venue.- Provide assistance to customers: give directions, etc. Provide special assistance to disabled patrons as necessary.- Resolve conflicts between patrons in a quiet decisive manner.- Provide training to new officers and serve as a field training officer as needed.- Write detailed reports as required for incidents involving law violations, regulatory violations and/or violations of company...
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.- Patrol parking lots and property.- Transfer Table Games fills and credits.- Provide escorts as needed.- Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.- Check and verify valid I.D. using hand-held scanning device.- Maintain the condition of the I.D. scanning device. - Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Perform duties associated with table and slot drops.- Observe Count Team during the slot drop and transport funds...
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.- Patrol parking lots and property.- Transfer Table Games fills and credits.- Provide escorts as needed.- Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.- Check and verify valid I.D. using hand-held scanning device.- Maintain the condition of the I.D. scanning device. - Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Perform duties associated with table and slot drops.- Observe Count Team during the slot drop and transport funds...
- The Senior Capital Assets Accountant performs fixed asset accounting functions of closing CIP projects to fixed assets, review journal entries as needed, prepare cost segregations as applicable, prepare reconciliations, create and update routine and ad hoc reports using advanced excel formulas and programming, manage staff accountants as applicable, and address inquiries from various outside property accountants. - The Senior Capital Assets Accountant is to be a subject matter expert of the BNA fixed assets application, ensuring all GAAP and Tax books are updated correctly. This leader must exercise effective communication skills, exhibit strong cost accounting acumen, collaborating effectively with team members located in different offices throughout the US, and offer suggestions and...
ESSENTIAL DUTIES AND RESPONSIBIITIES include the following. Other duties may be assigned. Promote and maintain all steps of the Guest r Service program with each patron and employee you come in contact with. Effectively respond to supervisor’s requests in all areas of guest interaction and guest concerns. Assist other departments as necessary, coordinate activity appropriately. Comply with all reasonable requests made by management. Participate in all safety and emergency drills. Ensure that all safety equipment is in operating order. Take appropriate action to secure unsafe areas so as to protect guests and team members. Performs repairs or maintenance as necessary to ensure that the facility complies with OSHA, fire, and safety standards. Maintains a clean and safe...
This Senior Internal Auditor position is a corporate role that will work onsite from the Argosy Casino Alton, IL location. - Prepares and follows Audit programs to conduct Audits.- Supervises staff internal Auditor when in the field.- Performs detail testing of source documents to ensure compliance with requirements of internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Performs observations and analysis of departmental procedures to ensure compliance and operational efficiencies.- Develops and recommends alternative procedures to enhance operations.- Recommends improvements to procedures, operational efficiencies and continued compliance.- Identifies weaknesses and provides options.- Completes Audit files with working papers...
SUMMARYThe IT Internal Auditor audits information systems, platforms, and operating procedures in accordance with established corporate standards for efficiency, accuracy and security. This role also evaluates IT infrastructure in terms of risk to the organization and establishes controls to mitigate loss, determines and recommends improvements in current risk management controls, and is responsible for implementation of system changes or upgrades at the Corporate office. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Prepares and follows audit programs to conduct audits in accordance with the annual audit plan. Responsible for developing test procedures for IT general controls, automated business process controls, and key...
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Develops trusted business relationships with property decision-makers and executives.- Identifies opportunities for the use of technology to drive property profitability and growth.- Facilitates the adoption and effectiveness of technology-based capabilities.- Plans and manages small- to medium-scale initiatives.- Helps shape the vision of long-term technology strategy.- Conducts research to determine if solutions to business needs currently exist at the company.- Facilitates requirements and design sessions with business partners.- Develops functional specifications and use cases for new capabilities.- Contributes...
- Responsible for the creating, managing, and executing CRM campaign programs. - Maintains and updates the customer database within the casino management system (CMS).- Assists with managing marketing reinvestment strategy for CRM campaign programs. - Manages database marketing requests and fulfillment of trackable offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Responsible for database marketing requests and fulfillment of tracking offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.-...
- Performs comprehensive analysis of CRM campaign and market research data. Makes recommendations for improvement and delivers information based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs. Makes recommendations for campaigns based upon findings.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Partners with the Director to lead the development, execution and management of the CRM strategy. This includes...
- Responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game. - Responsible for ensuring gaming activity in your assigned table area is being conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft. - Provides customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest. - Responsible for directly monitoring casino gaming activity in accordance with all applicable rules and regulations in order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals. - Provides encouragement,...
- Greet and verbally acknowledge each guest promptly- Guide of guest's dining experience / ambassador of good will - Prepare restaurant and table for service - Manage their section and provide superb service following the service standards - Show enthusiasm towards guest and product - Help follow servers; maintain a team mentality - Accurate computer input of orders and delivery of food, wine and beverages - Reconcile checks, thank guest and invite them back - Clear and reset tables - Maintain awareness of guest alcohol intake in accordance with RAMP guidelines - Stock side stations throughout the shift; Perform opening/closing side work
- Assists host in seating guests whenever possible. - Greets guests in a genuine, sincere, and personal way. informs guests of Buffet layout and selections. - Retrieves guests’ drinks in a quick and timely manner. - When necessary, removes guests’ plateware and deposits in nearest side station. - During course of guests’ stay, refills drinks before drink is half empty. - Provides hand wipes as necessary for all guests eating shellfish. - Assists other servers in section to provide a team/swarm service environment. - Attends required Quality & Training classes from HR or Training Department. - Anticipates our guests’ needs as well as our internal guests. - Attends all meetings and pre-shift meetings as scheduled by Outlet Manager. - Designs and modifies as necessary Standard Operating...
- Assists in the preparation (i.e. set-up and break down) of banquet and special event functions.- Accomplishes all assigned services and tasks as directed.- Ensures that uniform is clean and presentable at all times.- Ensures that the work area is clean and safe at all times.- Must be able to stand for a full shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
- Provides friendly and efficient service to all guest in assigned outlet.- Displays a thorough knowledge of all menu selections and daily specials. Answers questions and make suggestions.- Completes all assigned cleaning and maintenance tasks.- Must be able to stand for a full shift.- Adheres to all company and departmental policies and procedures.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by you Manager or a member of management.
