Job Listings

MAJOR JOB DUTIES: Duties include, but are not limited to the following:- Observe and report on all areas under surveillance to ensure compliance with the Hotel and Casino’s in-house Regulation “6”, Gaming Control Board Regulations, and in-house gaming policies and procedures.- Record and observe casino games, sports book, count rooms, slots, keno, bar areas and casino cage, cashier areas including all money transactions.- Know basic strategy of all games and the count(s).- Write all necessary incident reports.- Communicate with Casino, Cage, Security and Slot Management with any relative information.- Rotate all video tapes when necessary.- Perform technical maintenance, as required.- Present self in a professional manner possessing a team attitude at all times. -...

*This position will be specifically hired for Grave Shift (10:00 PM - 6:30 AM) - Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- When assigned to surveillance monitoring room, "patrols" the facility through the pan, tilt and zoom cameras and records all pertinent activity on the digital video recording systems. Logs and marks recordings and files them in one of several repositories depending on the activity depicted.- Must learn all table games offered at property and be trained in cheating methods and card counting in order to be able to recognize that activity when it is occurring- Must learn...

- Responsible for the clandestine monitoring of the following:- The gaming conducted at the slot machines. - The operations conducted at and in the cashiers' cage and any satellite cage. - The operations conducted at automated bill breaker machines, automated gaming voucher and coupon redemption machines, automated jackpot payout machines and automated teller machines. - The count processes conducted in the count room. - The movement of cash and slot cash storage boxes. - The entrances and exits, the gaming floor and the count room.                               - The gaming conducted at the table games.                                                           - The operation of any satellite cage or Poker room cage.- The storage areas used for the storage of chips,...

- Coordinates with supervisor to record questionable activity for review and possible use as evidence.  Conducts these observations of the gaming and other areas as directed.- Prepares logs of all pertinent activity and equipment checks.- When assigned to the CCTV monitoring room, “patrols” the facility through the use of pan, tilt and zoom cameras and records all pertinent activity on a daily log. - Monitors the facility entrances, validation cashier’s cage, money vaults, concessions areas,  mutuel teller areas, all money handling activities, and count rooms.   Observes the conduct of the employees and customers.  - Reviews and plays back videos to assist other departments in determining facts about a situation or issue.- Operates camera controls, digital recorders, monitors,...

 - Observes and reports any and all gaming violations and/or thefts of company property- Operates monitor room equipment, including basic computer functions- Participates in court actions relating to gaming violations- Learns and uses two card count system- Learns all games in use and all procedures and cheating indicators of such games- Writes proper reports as needed in a timely manner- Responds to surveillance supervision and gaming control requests- Responds to requests of all other departments when necessary 

The following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to Gaming regulations. - Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Knowledge of and enforcement of all gaming laws and regulations which apply to the...

The surveillance department employees shall be independent of all other departments. A present or former surveillance department employee may not accept employment as a key employee or gaming employee with the same licensee for whom he/she was previously employed as a surveillance department employee unless 1 year has passed since the former surveillance department employee worked in the surveillance department. The present or former surveillance department employee may file a written petition requesting the Board to waive this restriction and permit the employment of a present or former surveillance department employee in a particular position. The Board may grant or deny the waiver upon consideration of the following factors: (1)  Whether the former surveillance department...

- Obtains all keys and other tools and supplies necessary to complete daily tasks. - Assists Supervisor in providing accurate training to all Surveillance Team Members.- Prepares and creates required reports and sends to Manager for review.- Audits and submits accurate paperwork according to MGC regulations.- Assists with ordering supplies and maintaining supply par levels.- Operates video equipment and software applications for monitoring assigned areas and identifying deviations, abnormalities or unusual activity.- Assists Manager with administrative duties as needed.- Provides written reports of any gaming violations, policy violations, and/or any deviations or irregularities observed.- Continuously maintains, reviews, and updates knowledge on all policies, procedures,...

What does Hollywood Casino & Hotel have to offer?- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University, discounts & Diversity Scholarship for team members dependents.As a Surveillance Officer you will:Shift: 11:00pm- 7amPay: $17.00 per hour- Monitor all areas of the casino property via CCTV equipment to detect suspicious activities involving guests and team members. - Observe gaming operations to ensure compliance with Missouri Gaming Commission (MGC) regulations, casino internal controls, and standard operating procedures. - Document unusual or irregular activities and report findings to the appropriate personnel, including management and Missouri Gaming Commission agents. -...

General Accountabilities:  - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.  - Observes and reports all gaming violations and/or thefts of company property. - Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds. - Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required. - Learns all games in use at the property, and all procedures and cheating indicators of those games; learns and uses various card count systems. 

General Accountabilities:  - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.  - Observes and reports all gaming violations and/or thefts of company property. - Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds. - Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required. - Learns all games in use at the property, and all procedures and cheating indicators of those games; learns and uses various card count systems.  

 ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department.- Observes activities of customers and cast members in all gaming and money handling areas.- Reports to Surveillance Supervisor and Director of Surveillance. Will notify gaming commission agents and/or Mississippi State Tax Commission agents when appropriate.- Ensures compliance of all company and departmental policies and procedures.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties as assigned by your Supervisor or a member of management. 

 - Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.- Observes and reports any and all gaming violations and/or thefts of company property.- Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds.- Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required. - Participates in court actions relating to gaming violations. - Learns...

Responsible for successful completion of the Surveillance Operator training program.  Training will include surveillance instruction on detecting illegal activity or violations of company and surveillance policy and procedures.  Training will also include instruction of compliance requirements for Federal, State and local gaming laws and regulations.   Essential Functions   - Observe activity on video monitor and detect illegal activity. - Change tapes in VCR. - Maintain accurate and complete logs. - Make clear and usable video tapes. - Testify in court. - Enforce all gaming laws and regulations. - Enforce all company policies and procedures. - Other job related duties as assigned.

Responsible for successful completion of the Surveillance Operator training program. Training will include surveillance instruction on detecting illegal activity or violations of company and surveillance policy and procedures. Training will also include instruction of compliance requirements for Federal, State and local gaming laws and regulations.   Essential Functions - Observe activity on video monitor and detect illegal activity- Change tapes in VCR- Maintain accurate and complete logs- Make clear and usable video tapes- Testify in court- Enforce all gaming laws and regulations- Enforce all company policies and procedures- Other job related duties as assigned

- Responsible for supervising staff and the overall daily management of a designated shift in the Surveillance department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and overall coverage mandated by Gaming regulations.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed...

ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:  - Responsible for supervising staff and the overall daily management of a designated shift in the Surveillance department.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.  - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and overall coverage mandated by Gaming regulations. Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to director. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in...

- Responsible for supervising staff and the overall daily management of a designated shift in the Surveillance department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and ensuring overall coverage mandated by gaming regulations.- Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are...

ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising staff and the overall daily management of a designated shift in the Surveillance department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and overall coverage mandated by Gaming regulations.Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance...

- Reports to Sushi Sous Chef and works with Cooks for job assignments for the day.  - Prepares, seasons, and cooks soups, meats, vegetables, and desserts. - Successfully produces a variety of Asian dishes for consumption in dining areas at Hollywood Casino at Charles Town Races. - Must be knowledgeable in the preparation and service of Chinese/Cantonese cuisine. - Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles. - Bakes, roasts, broils, steams meats, fish, vegetables, etc., and utilizes wok. - Adds seasoning to foods during mixing or cooking. - Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked. - Carves meats, portions food on serving...