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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for performing a wide variety of diagnoses and repairs of surveillance equipment. - Diagnoses and repairs mechanical and electronic surveillance equipment malfunctions with minimal guidance or assistance. - Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance. - Communicates with dispatchers and other technicians to efficiently manage open calls. - Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either. - Performs general and preventive maintenance on all surveillance equipment. - Responsible for the inspection, installation, and removal of all casino...
HCPN's surveillance department employees shall be independent of all other departments. - The Surveillance Technician is responsible for the installation, maintenance and repair of the surveillance system equipment used by the surveillance department. - The employee performs preventive and corrective maintenance on electronic, electrical and mechanical components of the surveillance system in a professional manner order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals. - Provides encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guest.
- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Repair, install, and relocate surveillance cameras and lenses, monitors and DVRs, and other equipment such as sound systems, entertainment television programming, electronic security locks, etc as requested by management- Install cabling as needed- Clean and service all surveillance equipment- Review digital surveillance records to ensure compliance with the Illinois Gaming Board’s records retention schedule’s minimum retention period- Perform duties and responsibilities associated with the Illinois Gaming Board statewide voluntary self-exclusion program- Attend department and company meetings as required
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department. - Performs preventative maintenance on surveillance equipment. Included, but not limited to, cleaning of cameras, domes and housing, as well as digital surveillance equipment.- Performs camera moves and installation to support gaming equipment requirements.- Performs wire pulls in conjunction with surveillance equipment installation.- Will assist outside technicians with surveillance equipment installation and service.- Will report on condition and inventory of all surveillance equipment on hand.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your...
MAJOR JOB DUTIES: Duties include, but are not limited to the following: The Surveillance Technician is responsible for the installation, maintenance and repair of the surveillance system equipment used by the surveillance department. Performs preventive and corrective maintenance on electronic, electrical and mechanical components of the surveillance system in a professional manner order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Must be on call 24 hours a day. - Ensure compliance with applicable laws and regulations. - Perform the duties of a Surveillance Supervisor or Agent if necessary. - Perform other duties as assigned by the Surveillance Manager. - Provide...
- Responsible for supervising staff and management in the table games department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Make suggestions for improvement on...
- Responsible for supervising staff and management in the table games department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.Make suggestions for improvement on...
$68,000 to $77,000 Depending on experienePosition is open until filled- Responsible for supervising and managing staff in the Table Games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in...
**Sign-On Bonus** Pay-out will be paid as follows:- $500 in 30 days- $1000 in 90 days- $1000 in 180 daysESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department.- Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing...
- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department.- Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department.- Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.-...
- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with...
- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department...
- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and...
- Responsible for supervising staff and the overall daily management of a designated shift in the table games department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with Shift Manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members...
- Overseeing the overall operation of Table Games on assigned shift or directly managing the Table game Pit areas- Directing the Table Games supervisors to accomplish the goals of the individual gaming areas and Table Games Department- Working closely with Table Games Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability- Driving improvement in service and procedures through staff development and training programs- Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including...
- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and...
- Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing - Explain aspects of various table games to our gaming customer’s - Ensure compliance of company and departmental policies and procedures, state Gaming Regulations and internal controls - Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures - Notifies the Floor Supervisor of any customer needs; i.e. cocktails, host service etc - Reports any unusual situations to the Games Floor Supervisor
ESSENTIAL DUTIES AND RESPONSIBILITIES: - Creates and ensures a fun-filled and entertaining environment where the flawless delivery and execution of service excellence are paramount.- Provides accurate and efficient dealing at assigned table games by providing the rules of the game to guests, according to state and facility established requirements. - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position.- Ability to calculate odds quickly and accurately to pay winning bets and collect losing bets.- Performs accurate chip and cash transactions.- Maintains game security and protects company assets at all times. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance...
- Provides accurate and efficient dealing at assigned table game - Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games - Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times - Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with...
