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DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Welcome and direct guests as they approach the box office - Operate the box office during show nights in a professional and efficient manner - Manage each artist’s guest list as indicated in the contract - Distribute promotional or VIP passes to individuals - Make changes quickly to guest list on day of show - Identify faces/names on a red list provided by the artist’s management team - Sell tickets to walk-up customers and distribute will-call tickets - Verify guest identification before releasing tickets to the appropriate party - Accurately process credit card payments and comped tickets - Award ticket package add-ons, such as food coupons and PENN Cash - Use ticketing...
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The Brand Manager is responsible for protecting, evolving, and championing brand standards across all creative touchpoints. This role serves as the bridge between stakeholders, creative teams, and business objectives, ensuring all creative, messaging, and brand initiatives are strategically aligned, on-brand, and executed with excellence. The Brand Manager will oversee brand governance, creative review, digital asset management, AI-enabled content development, and special projects while driving consistency, operational efficiency, and continuous brand improvement across the organization. Key Responsibilities Brand Leadership & Governance- Serve as a brand steward and subject matter expert across multiple brands, ensuring consistency in visual identity, tone of voice,...
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The Buffet Attendant is responsible for maintaining a clean, attractive, well-stocked, and welcoming buffet area for guests at Sam Houston Race Park. This position supports the Food & Beverage operation by ensuring buffet stations remain properly presented, replenished, clean, and organized throughout service.The ideal candidate is friendly, attentive, dependable, and comfortable working in a fast-paced hospitality environment. The Buffet Attendant plays an important role in the overall guest experience by maintaining high standards of cleanliness, food presentation, sanitation, and guest service during live racing, simulcast racing, private events, and special events.Essential Duties & Responsibilities- Greet guests in a friendly and professional manner.- Maintain a clean,...
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- Clears and resets tables in accordance with established procedures.- Transports all dirty tableware to designated washing area for cleaning.- Accomplishes all assigned cleaning and maintenance tasks.- Follows prescribed service standards as they apply to the position.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by you Manager or a member of management.- Able to lift 25 pounds.
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- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff. - Communicates as needed with Lead Cook and Sous Chefs.
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- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.- Any and all duties as assigned by your supervisor or a member of management.- Must be able to stand for a full shift.- Displays a thorough knowledge of all menu selections and daily specials.- Answers questions and make suggestions.- Performs all assigned cleaning and general maintenance tasks.- Reports issues and/or guest complaints to leader. - Serves as an ambassador for all Food and Beverage outlets- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. ...
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- Assist with the preventative maintenance and repairs of all mechanical equipment (i.e. air, plumbing, electrical).- Assists in building new projects and replacing existing structures.- Assists with troubleshooting all equipment operations (i.e. electrical, plumbing, HVAC, refrigeration).- Must be able to paint, clean, move material, and assist or complete assigned projects that cover all aspects of the Facilities department.- Informs supervisor of any trends or recurring problems with equipment or construction.- Must be able to assist to the following laminate (carpentry), electrical, plumbing, painting, HVAC, flooring and all other projects associated with the maintenance and construction performed by the Facilities department.- Must maintain a valid driver’s license in...
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- Assist with the preventative maintenance and repairs of all mechanical equipment (i.e. air, plumbing, electrical).- Assists in building new projects and replacing existing structures.- Assists with troubleshooting all equipment operations (i.e. electrical, plumbing, HVAC, refrigeration).- Must be able to paint, clean, move material, and assist or complete assigned projects that cover all aspects of the Facilities department.- Informs supervisor of any trends or recurring problems with equipment or construction.- Must be able to assist to the following laminate (carpentry), electrical, plumbing, painting, HVAC, flooring and all other projects associated with the maintenance and construction performed by the Facilities department.- Must maintain a valid driver’s license in...
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- Greets guests actively engaged in gaming and assists team members in player identification. - Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. - Maintains knowledge of casino marketing and player development promotions and encourages guest participation. - Maintains knowledge of credit procedures and encourages the use of credit when appropriate. - Creates guest loyalty by engaging in service of guests when on property. - Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners. - Analyzes and coordinates in-house invitation lists with Manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company...
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***COMPETITIVE INCENTIVE PLAN*** The Business Development Executive position is responsible for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills. The following and other duties may be assigned as necessary:- Develops and creates marketing campaigns at individual locations as well as for assigned route. - Develops marketing strategies for assigned customers and assists with campaign production and execution.- Establishes productive, professional relationships with key personnel in assigned customer accounts.- Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions in conjunction with location owner on game placement,...
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ESSENTIAL DUTIES AND RESPONSIBILITIESAdditional responsibilities may be assigned as needed:- Qualifies incoming convention business leads (10–75 peak rooms) and closes contracts to maximize revenue and drive customer loyalty- Meets and exceeds revenue goals through prospecting, sales calls, entertainment, and site inspections using persuasive communication- Identifies and develops opportunities to sell all facets of the hotel to maximize revenue- Responds promptly to assigned leads and follows through on commitments- Maintains and grows account base through on-property meetings and identification of repeat business opportunities- Understands the competitive market landscape and effectively positions offerings against competitors- Ensures timely and accurate turnover of...
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- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess.- Adheres to established departmental and property policies and procedures regarding guest service standards. - Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure. - Removes dirty dishes, soiled linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats.- Ensures that the buffet line is clean and sanitary.- Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top...
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- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess. - Adheres to established department and property policies and procedures regarding guest service standards. - Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure. - Removes dirty dishes, solid linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats. Ensures that the buffet line is clean and sanitary. - Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications. -...
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- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess.- Adheres to established departmental and property policies and procedures regarding guest service standards.- Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure. - Removes dirty dishes, soiled linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans (wipes) tables and seats. Ensures that the buffet line is clean and sanitary.- Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top...
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- Clears, cleans, stocks and sets up dining room tables and server stations to restaurant standards. - Transport bus tubs and carts to dishwashing area. - Assist kitchen personnel with the unloading and cleaning of bus tubs and carts. - Discretely clear individual settings from guest tables as each course is completed. - Provide additional settings, utensils and condiments as needed or requested. - Work with food servers, host/cashiers and other restaurant personnel in providing guest service. - Uses and maintains all assigned areas and equipment in a sanitary, safe and effective manner.
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- Responsible for supervising player services and mutuels staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Assists in conducting investigations into variances, violations of internal controls, and violation of reporting requirements.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in...
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- Responsible for supervising staff and the overall daily management of the Cage on a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they...
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Processes transactions with customers related to chip transactions, check cashing, marker issuance/redemption, frontmoney/safekeeping issuance/redemption, coupon redemption, cash back redemption and Credit card advance issuance. This position also handles any monetary transactions with all inter-departmental personnel. This is a fast-paced area requiring diversification in job responsibilities. Essential Functions - issue and accept return of banks for all departments in the casino. - Exchange currency and coin for all departments. - Cash-out cocktail and valet employee tips. - Sell chips to gaming guests - Redeem chips to gaming guests - Redeem coupons to gaming guests - issue cage markers to gaming guests - Redeem cage/pit markers for Credit patrons - Process personal checks for...
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• Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).• Respond to the needs of guests, and accurately handle guests’ monetary transactions; has the resiliency to deal with difficult customers.• Cashes and exchanges currency, checks, money orders, cashier checks, coins, tokens or gaming chips for customers and employees.• Handle large amounts of money, accounting for total funds received throughout the day and at the end of each day; maintains...
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Operates assigned bank or window according to procedure.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the Cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.-...