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As a Table Games Pit Manager, you are responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. You are also responsible for managing and overseeing all gaming operations to include; yielding table limits, opening and closing table based on demand, managing staffing levels, monitoring significant play, building relationships with guest, and providing guidance and leadership to Table Games Assistant Managers. - Ensures enforcement of games procedures and policies as outlined in company and departmental manuals, and in accordance with internal Controls; monitors for compliance. - Responsible for the...
The take 2 attendant is primarily responsible for serving patrons and taking their order in a timely and friendly manner. ESSENTIAL RESPONSIBILITIES - Greet guests take food and beverage orders efficiently and present food and check as necessary.- Prepare and complete guest food orders- Understand all portions of the menu and what is offered within the venue- Settle checks using multiple tenders in a single transaction at times, utilizing property cash handling procedures.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Provide “A” service to all guests, holding appropriate standards of service to...
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Performs all other related and compatible duties as assigned.- Ability to perform assigned function within the kitchen such as broiler, sauté, Asian, prep and production when needed. - Accepts direction during day to day operations to ensure culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities are met. - Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with...
This position qualifies for a $1,500 Sign-On Bonus PLUS Competitive Benefits Packages, 401K Program with a Company Match, Property Amenity Discounts (F&B outlets, Starbucks, Retail and Spa) and more!- Adheres to departmental and company policies and procedures regarding customer service standards.- Conducts timely 1st level analysis to determine problems and potential resolutions while providing help desk phone and on-site support for requests related to hardware, software, network connectivity, and application support.- Consults with end users to determine hardware, software, or system function setups.- Ensures customer satisfaction by responding to Service Requests in a timely, accurate, and professional manner.- Analyzes, documents, and tests computer systems or programs...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Assumes responsibility for the collection of specimens that include blood and/or urine before or after race.- Maintains logs of activities performed including all collections and verifies packaging of specimens; enters data into system.- Ensures all paperwork pertaining to collection performed is completed properly including horse name and time of collection; turns in all receipts, paperwork, and samples to the proper designated area.- Maintains a clean and sanitary worksite; wears required uniform and safety materials as needed.- Attends and participates in professional group meetings; maintains awareness of new trends and innovations in the field of Veterinary Phlebotomy.-...
Upcoming Dates and Times:5/16 3:00 PM to 6:00 PM6/20 3:00 PM to 6:00 PM7/18 3:00 PM to 6:00 PM8/15 3:00 PM to 6:00 PM We will be holding interviews for all open positions. To view all current job opportunities, please click the link below:https://penncareers-pennentertainment.icims.com/jobs/search?ss=1&searchCompany=130036&searchLocation=12781-12790-Black+Hawk- Offering the following incentives to our new Team Members:- $1500 Retention Bonus- Non-Accrued Additional Time Off after 90 days of employment (80 hours for Full Time, 40 hours for Part Time)- Day 1 Health Benefits- Discounted Bus Tickets- 20% discount for Starbucks, Ara Spa, and all food outlets,- 100% Colorado Gaming License reimbursement after 90 days of employmentWe will be hiring for the...
- Determines guest needs and suggests products to enhance service and meet sales goals.- Assists guests in their menu selections and packages guest orders according to established recipes and outlet standards.- Operates electronic cash register system to accurately and immediately account for payment transactions; transports monies to and from the main Credit cage.- Responsible for completing all day-to-day activities in work areas to maintain service, product quality, and cashiering responsibilities in a sanitary, safe, and effective manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Operates a variety of vehicles, machinery, and equipment to include tractor, pick-up truck, and power and manual maintenance tools.- Adheres to all departmental and property policies and procedures regarding guest service standards.- Assumes responsibility for maintenance of the racetrack and racing grounds.- Maintains the appearance of the track to meet required standards; maintains plants, trees, and sHRubs and applies chemicals as needed, under supervision.- Performs a variety of grounds maintenance duties to include weed treatment, painting, trash collection, and operating of irrigation systems.- Performs preventative maintenance as needed; cares for and maintains all light and heavy equipment.- Notifies higher level management of any suspicious or unusual activity in...
- Sets up dishwasher machine by reading instructions on machine or by asking supervisor for assistance. - Cleans the dishwashing equipment and working area when necessary. - Washes dishes: stacks dishes and runs through dish machine, scrubs pans, puts dishes away. - Cleans the kitchen: sweeps and mops floors, empties trash, changes waiter in and de-limes dish machine, washes walls and baseboards, scrubs sinks, etc. - Maintains cleanliness of the store room, walkways, and hallways. - Stocks ice for all necessary areas and keeps it replenished throughout the day. - Takes out trash and cardboard and disposes in proper dumpster. - Keeps records of broken dishes and ensures glass is disposed of properly. - Provides positive communication and uses Red Carpet Service skills...
- Responsible for the washing, drying, folding, ironing and storing of linens for the laundry. - Adhere to established department and property policies and procedures regarding guest service standards. - Sort, wash, dry, fold, iron and store linens according to established procedures. - Perform routine maintenance on the laundry equipment; includes cleaning dryer traps and greasing flat ironer. - Maintain production levels according to level of room occupancy. - Assist vendors who, as part of their service, perform inspections and tests of cleaning agents and operations. - Handle cleaning products in a safe manner. - Maintains daily worksheets. - Must be willing to work any shift. - Count & process reclaimed items. - Weigh & count all received linen. - Keep accurate...
- Greets customer, transports luggage to and from vehicle to guest rooms, parks and retrieves customer’s passenger vehicles while creating a seamless customer service experience with an upbeat and positive attitude - initiates and engages in conversations with guests on all services across the company properties including restaurants, entertainment, promotions and events - Accurately completes Luggage tags and Valet tickets which includes inspection of vehicle for prior damage - Answers valet phone and responds to luggage room calls and expedited car retrieval service from Casino Operations - Practices lateral service by stepping out of normal job description to help guests and co-workers, when business allows. - This includes, but is not limited to, driving shuttles and working in coat...
- Processes all departments’ deposits. Balances deposits and sends to the bank. Runs a tape of all travelers checks, personal checks, and comp checks and separates. - Processes Slot, Cage, Security, and Dealer tokes deposits. Makes deposits, including checks from Accounting department, for the company. - Verifies Count Team drop from the BV drop, Table Games Drop, and Redemption Kiosk Drop. - Verifies currency and coin received from bank. - Does Cage buys. Replenishes cash needed to supply Slot department wallets and Cage Cashiers. - Verifies all money coming back into the vault. Makes sure the count is correct. - Records all transactions on Vault Accountability Sheet. - Fills Kiosk Cassettes and US Coin Bags for the Redemption Kiosks. - Performs Cashier and Main...
- Answers and responds timely to all calls for video gaming terminal issues, as directed by the manager.- Travels to locations to repair video gaming terminal malfunctions.- Proficiency and accuracy in terminals repairs are essential minimize repeat issues.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Understands and adheres to all company standards, policies, and procedures.- Completes required training and development objectives within the assigned time frame.- Projects a positive image of the company at all times.- Repairs video gaming terminal malfunctions.- Follows guidelines given by Route Operations Manager and assists manager as needed.- Processes...
- Responsible for directing the overall operations and staff of the HR department including recruitment, training/development, performance management, employee engagement, succession planning, HRIS, HR administration, compensation, and benefit administration. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. Supports GM in driving HR/Business initiatives. - Responsible for the strategic human resource planning and continuous improvement to provide the Company with the best people talent available and to position the Company as the employer of choice by being aware of policies, practices, and trends within the gaming and racing industries.- Develops programs that enhance the performance of property team members relative...
- Responsible for directing the overall operations and staff of the HR department including recruitment, training/development, performance management, employee engagement, succession planning, HRIS, HR administration, compensation, and benefit administration. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. Supports GM in driving HR/Business initiatives. - Responsible for the strategic human resource planning and continuous improvement to provide the Company with the best people talent available and to position the Company as the employer of choice by being aware of policies, practices, and trends within the gaming and racing industries.- Develops programs that enhance the performance of property team members relative...
Friday/Saturday/Sunday 4p-10p SUMMARYThis position will be responsible for preparing, mixing and serving food and beverage products. This is a non-supervisory position.ESSENTIAL DUTIES AND RESPONSIBILITIES1. Provide stellar customer service to internal and external customers and vendors including participation in and promotion of customer service programs to continuously improve customer service.2. Retrieve, prepare, display, sell and serve products to customers including but not limited to alcoholic and non-alcoholic beverages.3. Pour, mix or prepare ingredients such as liquor, soda, water or fruit juice to prepare beverages as ordered including drawing from taps or pouring from bottles.4. Ensure that garnish items are adequately prepared and stocked including...
- Enforces minimum age requirements and standards of fashionable and acceptable appearance of the guests entering the venue. - Identifies and directs VIP guests as indicated by management and VIP representatives. - Maintains a well-controlled environment for lines that may occur for entry into the venue. - Operates cash register, takes money, makes change, and accounts for cash and Credit receipts. - Sets stanchions appropriately nightly and for special events held within the venue. - Assists with special events and promotions as needed. - Anticipates guest needs when possible. - Communicates with managers regarding guest requests.- Holds conversations and interacts with guests. Responds to guests’ inquiries about Hollywood Casino by keeping abreast of the services and...
- Provides timely and courteous food and beverage service to Club 38 ViP guests.- Records accurate through counts of Club 38 ViP Lounge guests and companions through the use of the application.- Maintains knowledge of all current and upcoming special events in the Club 38 ViP Lounge and helps build excitement for these promotions.- Acts as guest service liaison, handles guest opportunities and resolves situations so as to ensure smooth operations and excellent customer service throughout the 38 ViP Club Lounge.
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives- Assists in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives- Promoting a fun and exciting environment with a positive and upbeat attitude- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction- Directly supervise VLT Attendant team members on assigned shift- Responsible for team member adherence to departmental policies, operating procedures, training programs, directives, work...
