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- Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. - Provides oversight for all games, game protection, and overall Table Games, Slots & Sports Book operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior guest service in...
- Provides direct supervision of all table games and slot operations, and staff, during assigned shift. Enforces all games procedures and policies as outlined in department and company manuals and in accordance with Internal Controls. Monitors for compliance.- Responsible for controlling labor costs through proper forecasting and scheduling of staff. Adjusts daily work force based upon business needs.- Reports shift activity on a daily basis and coordinates with other shifts; including customer activity and play; game drop; and any unusual activity. - Assists in monitoring table and slot payouts to ensure proper amount are being paid to customers.- Verifies table inventories.- Recommends changes to game spread / mix and staffing.- Maintains game security and protects...
- Verifies and authorizes jackpot payouts. - Supports and assistsslot attendants and dealers on the casino floor. - General monitoring of job performance of slot service specialists. - Covers shifts for shift managers as needed. - Assists casino patrons with general questions concerning the casino. - Responsible for all activity that transpires on the casino floor relative to Slots and/or Table Games. - Informs and communicates all pertinent information to the Casino Manager. - Observes, verifies and supervises payout transactions relative to Slots/and or Table Games. - Oversees all significant monetary exchanges to ensure prompt and accurate execution of transactions. - Completes daily personnel assignments and re-assigns personnel based on business volumes, including...
The casino services representative greets and answers inquiries from guests in both the promotions booth and admissions areas. They are responsible for issuing complimentaries, promoting and issuing screen test/marquee cards, and coordinating dinner reservations or transportation needs. ESSENTIAL RESPONSIBILITIES - Provides general information about Hollywood Casino and answers inquiries from guests- Retrieves table games ratings and utilizes patron response functions- Utilizes casino computer system to redeem star points for guests- Assists guests with special needs- Communicates marketing program including, star point value and issuance of promotional items- Monitors inventory of promotional items and notifies the supervisor when it is necessary to reorder- Makes...
- Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casino- Enter membership information into computer- Be knowledgeable of, and follow, all gaming regulations related to this position- Create and issue loyalty cards for guests- Assist in Marketing promotions and player events involving the promotions- Redeem coins, tickets, chips and cash guest checks- Respond to reasonable guest requests or place guest in contact with appropriate person for assistance- Ability to identify circumstances or incidents that require the notification and/or approval of others- Cooperative and able to take direction to follow through on assignments and work with the team
- Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casino- Enter membership information into computer- Be knowledgeable of, and follow, all gaming regulations related to this position- Create and issue loyalty cards for guests- Assist in Marketing promotions and player events involving the promotions- Redeem coins, tickets, chips and cash guest checks- Respond to reasonable guest requests or place guest in contact with appropriate person for assistance- Ability to identify circumstances or incidents that require the notification and/or approval of others- Cooperative and able to take direction to follow through on assignments and work with the team
Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
- Greet and verbally acknowledge each guest promptly. - Responsible for prompt, efficient, and courteous service of food and beverages to banquet and casino guests in accordance with venue and/or promotion/event standards. - Ensure each station is ready for guests' arrival in accordance with Banquet Event Order. - Knowledge of all event specification and details in accordance with Banquet Event Order. - Complete knowledge of all menu items and how each item is prepared. - Monitor guests' needs on a continual basis and ensure all requests are promptly fulfilled. - General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc. - Keep work area neat and clean in accordance with all PA Department of Health standards. -...
- Achieves desired results through established methods, procedures and guidelines to maintain desired standards, and high-quality service. Monitor results through inspection, evaluation and analysis. Makes changes, if necessary, to achieve successful results.- Maintains food costs and labor percentiles.- Maintains consistent food quality for all F&B outlets.- Responsible for the development and implementation of menus for all food outlets.- Implements and updates the Food and Beverage Inventory Control System.- Responsible for the oversight of F&B Kitchen staff and assists with oversight of front of house staff when needed. - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient...
- Achieves desired results through established methods, procedures, and guidelines to maintain established standards and high-quality service. Monitors results through inspection, evaluation, and analysis; makes changes if necessary, to achieve goals. - Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals, and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensures kitchens are stocked and ready for service. - Assists in the budget process for the department by...
General Accountabilities: - Manage Daily operations to include but are not limited to maintaining kitchen equipment, such as ovens, freezers, grills, food processors, etc. Ensuring they're in working order to prepare food quality and safety. - Delegates task to Sous Chefs, Specialty Cooks, Prep Cooks, and Line Cooks. - Coordinating with the team proficiently during all meal preparation and services. - Planning the food menus as per restaurant guidelines and seasonal availabilities. - Working in coordination with the kitchen staff. - Monitoring the quality and quantity of food that is being served to guests. - Maintaining the kitchen cleanliness and safety. - Maintain relationships with suppliers. - Oversee menu development, revision, ordering, and inventory...
Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
- Cleaning slot machines, in between machines, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur - Cleaning any bio hazardous materials when it occurs - Removing trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Must be able to stand and work in a noisy environment without restrictions for up to eight hours per day - Responsible for providing exceptional Red Carpet Customer Service to all guests
What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Cocktail Waitress, you will:Shift: 3:45pm - 12:15am or 6:45pm - 3:15am Pay: $7.50 per hour + tips (Avg $150 to $300 in tips)*tip averages are based per shift.- Make routine rounds of assigned section on casino floor to obtain beverage orders.- Deliver beverage orders and provide amenities to guests such as matches, beverage napkins, and ashtrays and maintain assigned section by collecting used glassware, ashtrays, and trash.- Provide exceptional guest...
What does Hollywood Casino St. Louis have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Beverage Server, you will:Pay: $7.50 per hour + tips (Tip Avg. $100 per shift) | Shift: Varies- Provides personalized service and uses guest name. - Resolves service problems according to guidelines. - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. - Promotes casino events and programs. - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests;...
- Responsible for ensuring a consistent flow of services to guest- Provides fast personalized guest service - Approaches every guest within their designated station, makes friendly eye contact and offers a warm greeting in accordance with our ACES guest service.- Uses guest names during interactions and remembers their preferences when applicable- Quotes guest an accurate response time i.e. I will be back with your order in ten (10) minutes- Ends interaction in a courteous way with proper closing remarks- Promptly and professionally assist in preparation of beverages to specifications with speed and accuracy- Familiarizes oneself with drink menu items, pricing, garnishing and plastic ware- Handles all sales transactions in accordance with departmental polices. -...
Performs all tasks related to beverage service in a courteous and efficient manner while maintaining a clean work area in accordance with established standards and procedures. Essential Functions - Take drink orders from guests - Obtain drinks from station - Garnish and ice drinks as necessary - Serve beverages to guests in the lounge areas or on the gaming floors - Maintain a clean station at all times - Maintain knowledge of current hotel & casino activities, beverage outlets and operations - Follow all check settlement and Casino floor beverage control procedures - Promote good guest relations and always accommodate any reasonable request - Complete tasks dictated by the Supervisor/Team Leader on duty - Other job-related duties as requested
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure- Works well with others,...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Resolves service issues according to established guidelines. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Takes orders and serves drinks to customers....
- Promote and demonstrate all steps of the Company’s Guest Service standards with each guest and employee you come in contact with.- Promptly and appropriately greet guests arriving to the restaurant- Verbally interact with guests creating a fun and exciting atmosphere- Prepare condiment portions, salads, and food products to ensure correct portions and quantities are available for guests, as needed. Preparation of food products may include, but are not limited to chopping, slicing, cutting, pouring, sorting. - Assist in the fulfillment of all in-house and/or to-go food orders by expediting food to guest, including bagging order and ensuring order accuracy- Complete tasks to prepare for business including tasks such as wiping down station, wiping down menus, rolling and...
