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- Responsible for prompt, efficient and courteous beverage service to casino guests in accordance with HCPN policies, procedures and standards- Responsible for having knowledge of PLCB and RG standards.- Responsible for having knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends- Monitors guests needs on a continuous basis and ensures all requests are promptly fulfilled - Responsible for accurately and efficiently use of POS system.- Monitors guests alcohol intake in accordance with RAMP training.- Assists other food and beverage team members with maintenance such as side work, opening/closing duties.- Participate as a team member with all servers, bartenders, barbacks, supervisors and any other casino personnel to ensure efficient operations.
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Don't take our word for it, click HERE to listen to our Team Members and why they chose Penn National Race Course!- Greet guests warmly and promptly with eye contact and enthusiasm while providing quick and efficient service. - Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. - Knowledge of and strict adherence to PLCB and RG standards. - Accurate and efficient use of POS system. - Knowledge of all daily specials and menu items and their preparation. - Handle any guest complaints and resolve them quickly and courteously. -...
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- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members...
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- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members...
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- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members...
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Essential Duties and ResponsibilitiesOperational Leadership· Direct and oversee all daily restaurant operations, ensuring efficient, high-quality service during all operating hours, including peak periods, special events, and game-day environments· Establish, monitor, and enforce service standards, cleanliness, and operational procedures· Serve as Manager on Duty and lead floor operations as required· Collaborate with culinary, beverage, marketing, and casino partners to ensure seamless operations Guest Experience· Champion a guest-first culture by proactively addressing guest needs, concerns, and service recovery issues· Monitor service execution and guest feedback to drive continuous improvement· Support and execute promotions, entertainment, and special events...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in maintenance of cost control methods and...
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- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. - Assists in the maintenance and development of...
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SUMMARYThe Food & Beverage Supervisor - Red Lotus supports daily restaurant operations, ensuring high-quality service, authentic Asian dining experiences, and efficient team performance. This role assists in supervising staff, maintaining service standards, and ensuring customer satisfaction while supporting the Restaurant Leadership in achieving operational and financial goals. - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports,...
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SUMMARY: Assist the Food & Beverage Management team in monitoring the performance of all Food and Beverage team members as assigned. Ensure all Food & Beverage outlets are run in an efficient and effective manner. Ensure guests receive the ultimate ACES service experience. A Food and Beverage Supervisor may be assigned to work in any food and beverage outlet. ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned. - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting...
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This position is responsible for managing and executing property facility projects. This position directly reports to the Vice President and General Manager for customer service initiatives, scheduling and day to day operations, projects, and indirectly report to the HCPN Director of Facilities on any operational issues/concerns, project status, planning, and strategy. - Responsible for supervising and managing staff in the Facilities department who conduct general maintenance, installation, maintenance and repair of HVAC, electrical and plumbing systems. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing...
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ESSENTIAL DUTIES AND RESPONSIBILITIES- The following and other duties may be assigned as necessary:- Works closely with the Director of Facilities and Facilities Management in maintaining schedules, meetings, follow-up details, and other related duties as assigned- Coordinate and oversee new hire process and scheduling candidate interviews with Facilities Management- Coordinate Facilities-specific orientation sessions and arrange on-the-job training schedules for new hires- Work with Facilities Management in scheduling staff to assure proper coverage of all days and shifts- Monitor, document and report: Facilities Management and Team Member PTO/FTO leave requests, attendance, FMLA requests and leaves of absence- Oversee Facilities inventory management system to include...
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Ameristar Perks:- Day 1 Benefits (medical, dental and vision)- Retirement benefits- Grave shift differential- Tuition reimbursement- Required certification is covered by Ameristar.- Free uniforms and necessary tools are provided- Team member incentive reward program- Anniversary and perfect attendance programsJob Responsibilities:- Must have a basic understanding of maritime operation.- Proficiency in paralleling the generators and operation of Emergency Generator.- Proficiency in operation and use of lifesaving equipment on board the vessel.- Must be able to handle stressful situations where efficiency and time are of urgency.- Must have the ability to operate and utilize mooring winches.- Adheres to all departmental and property policies and procedures...
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- Maintains all cosmetic items in guest rooms and public areas. Maintains a neat, clean, and organized work area in the Facilities Engineering Shop. Prepares daily work forms. Routinely inspects all lighting throughout the property, identifying potential problems, and resolving same. Responds to maintenance requests and house calls. Maintains pool facilities as assigned. Ensures a maximum level of service and satisfaction is achieved and maintained. Maintains a working knowledge and understanding of all rules, regulations and controls of the company. Job Description: - Maintains, repairs and installation of wall covering, flooring, painting, woodwork and drywall - Conduct projects such as office build outs, room renovation, Etc. - Upkeep of property decorations and...
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- Performs scheduled and nonscheduled repair, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property- Performs scheduled and nonscheduled repair, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property- Performs preventative maintenance in conjunction with all building maintenance and/or cleanliness related items- Submits requests for expenditures associated with repairs, upkeep, and improvement to the Director of Facilities- Directly or indirectly supports all exterior grounds activities, including snow removal, grass cutting, landscaping, the parking garage and other exterior area needs- Supports all...
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Essential Responsibilities:- Responsible for directing overall Facilities operations for the property which include interior and exterior maintenance of all buildings and grounds and mechanical systems and equipment to include utilities, refrigeration, HVAC, plumbing, electricity, natural gas as well as elevators, kitchen appliances and televisions.- Responsible for the planning, execution and management of day-to-day operations of current and future Construction/Engineering Projects for the company properties working with Design and Construction department to satisfy the needs of the properties.- Plans, directs, and coordinates activities of designated project to ensure that goals or objectives of project are accomplished within prescribed time frame and funding parameters: Reviews...
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SUMMARY The Facilities Manager is responsible for overseeing the daily operations of the Facilities department, ensuring the safe, efficient, and reliable maintenance of all building systems including HVAC, electrical, plumbing, and water distribution. This role leads a team of technicians and coordinates with internal partners and external vendors to maintain a clean, functional, and guest-ready environment. - Supervise and support Facilities team members in the installation, maintenance, and repair of building systems and equipment.- Assist in executing departmental operational goals and support performance targets, including cost control and service standards.- Develop and manage team schedules to ensure proper coverage, efficient labor utilization, and alignment with...
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- Responsible for supervising and managing staff in the Facilities department who conduct general maintenance, installation, maintenance and repair of HVAC, electrical and plumbing systems. - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Makes recommendations or final decisions on various maintenance and construction projects and determines best practice for using in-house resources. -...
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- Assists in the repair of table game equipment within the table game pits. - Performs maintenance and facilities tasks to support the facility operations. The daily maintenance and facilities tasks will include mechanical repairs, plumbing repairs, carpentry repairs, minor electrical repairs and HVAC when applicable, aesthetic repairs, and other tasks assigned by management.- Performs other tasks such as general installation or adjustment of equipment, moving offices, setting up marketing promotions, working on snow removal, cutting grass, and any other projects assigned to the department by upper management.- Completes work requests from beginning to end in a timely and complete manner.- Responsible for his/her own tools, and will keep tools clean and ready for work at all...
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- Perform general carpentry work, including framing walls, hanging drywall, building shelves etc. - Perform general painting work, including doors, frames, and walls.- Perform general Casino repairs, including carpet replacement & repair, tile replacement & repair, wallpaper replacement & repair, upholstery replacement &repair.- Perform other miscellaneous tasks, including furniture repair, small equipment repair, cutting etc.- Perform minor roof repair and patching as needed.- Participate and follow all ABS (American Bureau of Shipping) guidelines, drills and inspections.- Perform fire watch inspections, fire drills - donning of SCBAS and firefighting turn-out gear.- Perform “Man-over-board” drills – Launching of rescue boat and following all safety guidelines.- Remove...