Job Listings

- Fills all reasonable guest requests and follows up to resolve guest complaints. - Work closely with Housekeeping, Facilities, and Player Development daily to manage room inventory.- Ensure department team members are properly trained in approved and required programs to ensure their proficiency in their assigned tasks.- Adhere to, interpret, support, and explain established company policies and procedures and applicable local, state, federal and other regulatory procedures. - Must maintain the strictest confidence of all confidential and proprietary information disclosed by an Ameristar entity or by a guest of PENN Entertainment.

- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- Must be willing to cross-train in other departments of Hotel Operations as instructed by management.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- Greet, register, and assign rooms to guests.- Date-stamp, sort, and rack incoming mail and messages.- Answer inquiries pertaining to hotel services, shopping, dining, and travel directions.- Keep record of room availability and guest’s accounts, manually or by computer.- Compute bill, collect payment, and make change for guests.-...

- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - Assigns guest accommodations in accordance with current procedures. - Handles assigned bank properly and performs account postings. - Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation. - Accepts same day and advance reservations as required. - Processes guest accounts upon checkout in an efficient and accurate manner. - Maintains guest relations in a positive manner.  if unable to satisfy guests' complaints, refers guest to appropriate personnel. -...

Responsible for administrative duties of the hotel front desk.    Essential Functions  - Register and process guests promptly upon arrival and departure, including, but not limited to greeting guests, assigning rooms, and issuing keys - Ensure guest satisfaction by managing the flow of communication at and around the front desk - Input information into computer systems (CMP). - Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate - Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction - Maintain records of room availability and guest accounts - Review accounts and charges with guests during the checkout process, which may involve receipt...

Responsible for administrative duties of the hotel front desk.    Essential Functions  - Register and process guests promptly upon arrival and departure, including, but not limited to greeting guests, assigning rooms, and issuing keys - Ensure guest satisfaction by managing the flow of communication at and around the front desk - Input information into computer systems (CMP)- Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate - Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction - Maintain records of room availability and guest accounts - Review accounts and charges with guests during the checkout process, which may involve receipt of...

- Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and...

- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room...

- Responsible for operating all mowing machines and driving range ball retrievers.- Adheres to all departmental Safety regulations.- Performs daily maintenance task (i.e. trimming trees, buying rod, hand mowing and hand spraying).- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.

 - Promote and maintain good customer services.- Vending Machine or Vehicle Diagnostic Experience a good fit.- Troubleshoot and repair any and all related equipment, including all circuit boards, with proper training.- Responsible for the initial set-up and checkout of new machines of all types, ensures the machines are in proper working condition.- Performs repairs and preventative maintenance of all slot machines, and other technical equipment or operations related equipment, including cleaning machines and overhauls.- Answer service calls and notify proper personnel to service customer if the Technician cannot address the problem.- Maintain the integrity of the operation and related equipment and secure all company assets and property at all times.- Responsible for the...

- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Ensures regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair- Ensures functionality of the slot maintenance system- Interacts with Slot Operations personnel and Guests while repairing slot machine functions- Previous Slot System experience with ACSC, SDS, CDS etc. preferred- Work on special projects as assigned- Assist in maintaining adequate stock of parts necessary for repairs- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming- Assist customers...

Responsible for ensuring the safety and protection of the guests, team members, and their vehicles in our garage and our team member lot.    Essential Functions   - Provide security and protection for garage and our team member lot - Handle unruly guests and criminals in combative situations (Garage / Team Member Lot) - Write required reports regarding all incidents that occur - Communicate via two-way radio and telephone - Direct foot and vehicular traffic - Assist paramedics as needed - Operate mobile unit, patrol property and assist guests with vehicle problems- Respond to alarms and communicate with Detroit Police - Other job related duties as assigned

- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess. - Adheres to established departmental and property policies and procedures regarding guest service standards. - Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure.  - Removes dirty dishes, soiled linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats. Ensures that the buffet line is clean and sanitary. - Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top...

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required. - Resolves service...

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets and welcomes each guest seated in assigned station.  - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences.  - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. - Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines. - Itemizes,...

SUMMARY:  Maintain the appearance and cleanliness requirements of the facility for uninterrupted operations. ESSENTIAL RESPONSIBILITIES include the following.  Other duties may be assigned. - Empty trash cans outside the facility in parking garage and parking lots including valet areas.- Pick up trash in both the landscaping and grass areas.- Clean and maintain stairwells of parking garage.- Operate street sweeper to keep surrounding streets and turn arounds clean.- Remove snow from sidewalks, parking lots, stairs, ramp ways, exits, barge facilities, restaurant facilities.- Provide positive communication and use ACES Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any...

- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Maintain facility shops, working areas, and tool and equipment storage areas in a clean and orderly manner. - Repair machinery, equipment, or structures through dismantling, assembling, and rebuilding including replacement, removal, installation, or fabrication of new, used, or refurbished parts. - Perform preventive maintenance on machinery, equipment, and structures including but not limited to cleaning and lubricating parts, shafts, bearings, gears, and other machinery, equipment, or structural parts. - install, maintain, replace, and repair electrical or...

- Performs general Grounds keeping work necessary to maintain facility grounds which also may include garages, walkways, lots and roads; assists in the maintenance of exterior lighting; and provides routine support duties to higher level staff; and performs related tasks within area of assignment. - Cleans and maintains all aspects of the exterior areas.  - Power washes exterior areas as assigned in a variety of areas that include patios and sidewalks; performs snow and ice removal and treatment when needed.- Other duties may be assigned.

- Maintains engineering for HVAC, ductwork, piping, plumbing, and fire protection.- Reviews assigned work orders and determines work priorities.- Installs machines, tools, and equipment to ensure continuous operations.- Inspects kitchen machines and equipment for conformance with operational standards.- Inspects, repairs, and adjusts HVACequipment.- Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation.- Makes minor electrical repairs, including but not limited to repair and replacement of outlets, light fixtures, and equipment; ensures adequate lighting in all areas by replacing lights as needed.- Adheres to departmental quality standards; follows all safety rules.- Fabricates,...

- Maintains grounds of outside property as assigned, including parking lot, landscape areas, garage, sidewalks, curbs, gutters, etc. - Performs minor repairs of asphalt or concrete. - Performs directional signage repair. - Paints parking lot stripes, curbs, etc. - Cleans grounds and removes litter as needed. - Responsible for safe and efficient use of heavy equipment and machinery, including sweepers, mowers, trimming equipment, pressure washers, and aerial man lifts. - Performs all other related and compatible duties as assigned.

- Engage in Banquet, Hotel room group sales and promotional activities and build on year over year sales volumes.  This includes engaging previous clientsto regain their business, existing clients to assure rebooking, and the promotion of new client bookings. - Through active engagement, networking, cold calling, promotional activities, client visitation, and community involvement, work to expand the overall volume of group Hotel room and Banquet bookings year over year. - The Sales Manager is responsible foralladministrative activities associated with booking outside groups.  This includes client interface prior to and during events, event planning, management of the client contract process, billing, and coordinating the collectionof payments from clients. - The Sales Manager will...