Job Listings

 - Ability to deal poker in order to provide a courteous and entertaining experience- Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met- Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity- Sponsors new dealers as needed in order to provide new hires with adequate on the job training- Protects the integrity of the game through visual observation of all guests and game layout - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses- Presents oneself as a credit to the Company and encourages others to do the same Performs all...

- Job Tasks must be finished in a timely manner according to department standards - Adhere to department and property policies and procedures regarding guest service standards.  - This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty. - Greet guests with a smile and pleasant disposition in a timely manner. - Date-stamp, sort, and rack incoming mail and messages. - Keep record of room availability and guest’s accounts, manually or by computer. - Compute bill, collect payment, and make change for guests. - May post and correct charges to guest’s folios (bills). - Make and confirm room reservations for guests. - Assist in the group sales efforts as specified by Hotel Leadership. - Complete all...

- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other hotel-related duties when necessary. - Keeps Hotel Services Supervisor informed of any problems. - if assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - ...

ESSENTIAL DUTIES AND RESPONSIBILITIES  The following and other duties may be assigned as necessary: - Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and...

- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - Assigns guest accommodations in accordance with current procedures.- Handles assigned bank properly and performs account postings.- Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation. - Accepts same day and advance reservations as required.- Processes guest accounts upon checkout in an efficient and accurate manner. - Maintains guest relations in a positive manner.  If unable to satisfy guests' complaints, refers guest to appropriate...

What does River City Casino & Hotel have to offer?    - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Front Desk Clerk, you will,Shift: Day or Swings | Pay: $16.00 per hour- Efficiently and effectively check guests in and out, provide information about property events, understand guest requests and respond to guest needs.- Process guest payments and accounts upon checkout in an efficient, timely, and accurate manner aligned with internal controls.- Answer internal and external calls in order to answer questions, direct calls or provide general information.-...

- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- Must be willing to cross-train in other departments of Hotel Operations as instructed by management.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- Greet, register, and assign rooms to guests.- Date-stamp, sort, and rack incoming mail and messages.- Answer inquiries pertaining to hotel services, shopping, dining, and travel directions.- Keep record of room availability and guest’s accounts, manually or by computer.- Compute bill, collect payment, and make change for guests.-...

Responsible for administrative duties of the hotel front desk.   Essential Functions   - Register and process guests promptly upon arrival and departure, including, but not limited to greeting guests, assigning rooms, and issuing keys - Ensure guest satisfaction by managing the flow of communication at and around the front desk - input information into computer systems (CMP). - Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate - Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction - Maintain records of room availability and guest accounts - Review accounts and charges with guests during the checkout process, which may involve receipt of payments -...

ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Supervises front Office operations and team members during the assigned shift, planning, assigning, and directing daily work while ensuring service and operational standards are met.- Assists Front Office Manager in overseeing Hotel Operations to include, though not be limited to: Front Office, Gift Shop, Vale,t and cross-functional teams,- Maintains visible leadership in the lobby during peak periods, monitoring workflow, guest flow, and team performance to ensure a smooth and welcoming guest experience.- Trains, coaches, and provides real-time feedback to front Office staff, reinforcing service standards, procedures, appearance guidelines, and company policies.- Ensures fast,...

- Leads, coaches, and develops front Office team members through onboarding, ongoing training, recognition, feedback, and consistent enforcement of service and policy standards.- Fosters a high-engagement, service-driven culture by reinforcing customer service expectations, recognition programs, and clear communication across shifts.- Manages staffing levels and schedules to balance labor efficiency with guest service needs and provides operational coverage when required.- Oversee daily front Office operations, including check-ins, check-outs, room assignments, payment processing, folio accuracy, and guest account management.- Manages arrival, departure, and VIP activity, ensuring room readiness through close coordination with Housekeeping, Facilities, and other operational...

 - This position is responsible for providing superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events - Maintain public order and enforcing safety rules- Protecting property and assets- Investigate disturbances in the hotel, casino, or racing areas - Create fun and excitement with the customer

- Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and...

- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Ensures regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair- Ensures functionality of the slot maintenance system- Interacts with Slot Operations personnel and Guests while repairing slot machine functions- Previous Slot System experience with ACSC, SDS, CDS etc. preferred- Work on special projects as assigned- Assist in maintaining adequate stock of parts necessary for repairs- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming- Assist customers...

- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Promote property events & promotions via telemarketing and other communication.- Contact guests and/or send correspondence to invite them to enjoy amenities and/or to special events.- Identify and develop professional relationships with established and potential VIP guests.- Provide personal service to assigned VIP players, issuing complimentary based on player ratings as needed.- Host on and off property entertainment for our guests, such as sporting events, dinners, and theaters.- Communicate constantly with gaming operations and other Team...

Responsible for ensuring the safety and protection of the guests, team members, and their vehicles in our garage and our team member lot.    Essential Functions  - Provide security and protection for garage and our team member lot - Handle unruly guests and criminals in combative situations (Garage / Team Member Lot) - Write required reports regarding all incidents that occur- Communicate via two-way radio and telephone - Direct foot and vehicular traffic - Assist paramedics as needed - Operate mobile unit, patrol property and assist guests with vehicle problems - Respond to alarms and communicate with Detroit Police - Other job related duties as assigned

Responsible for ensuring the safety and protection of the guests, team members, and their vehicles in our garage and our team member lot.    Essential Functions  - Provide security and protection for garage and our team member lot - Handle unruly guests and criminals in combative situations (Garage / Team Member Lot) - Write required reports regarding all incidents that occur- Communicate via two-way radio and telephone - Direct foot and vehicular traffic - Assist paramedics as needed - Operate mobile unit, patrol property and assist guests with vehicle problems - Respond to alarms and communicate with Detroit Police - Other job related duties as assigned

The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)- Oversees and maintains the golf facilities and landscaping and other infrastructure assuring for a safe, clean, and enjoyable environment as well as the best public relations. - Plans, seeks approval, and implements special events that enhance revenues. - Maintains an awareness of the supplies, tools and equipment needed to operate on a routine basis. Assists with ordering and maintains an inventory of supplies and equipment.- Conducts routine inspections of all facilities and equipment assuring that they are in working order, safe, and assessable. - Encourages participation from staff. Develops ideas for innovation. - Deals with the...

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets and welcomes each guest seated in assigned station.  - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences.  - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. - Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines. - Itemizes,...

Summary:The Gram & Dun bartender is a key player in delivering a memorable dining experience at our esteemed restaurant. This role emphasizes exceptional guest service, focusing on attentiveness, professionalism, and an in-depth understanding of our culinary offerings. The bartender collaborates with the entire Gram & Dun team to ensure smooth operations and upholds the highest standards of food and alcohol service quality. The successful candidate will demonstrate a commitment to hospitality excellence, guest satisfaction, and adherence to safety and hygiene protocols.Essential Duties and Responsibilities:- Embrace the company’s hospitality standard, including greeting guests and co-workers, smiling, making eye contact and using names.- Greet guests warmly with a smile, eye...

SUMMARYThis position will be responsible for providing quality service to all guests to ensure a clean and safe dining experience in a timely and professional manner in the Gram and Dun venue.  This is a non-supervisory position. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide stellar customer service.- Retrieve dirty dishes, silverware, and glassware during and after meals and deliver to assigned dishwashing area.- Retrieve clean dishes, glassware, and silverware from dishwashing area and distribute to service station locations.- Maintain cleanliness of work and guest areas including duties such as: vacuum, sweep, mop, pick up trash, etc.- Fill ice stations, polish silver, fold napkins, and stock supplies including dishes.- Prepare tables for guests including removal...