Job Listings

-  Adheres to all departmental and property policies and procedures regarding guest service standards.-  Responsible for Front Desk operations, including overseeing Front Desk Agents, Telecommunications, and Bell staff in the performance of their duties.- Provides direction and support for all team members in order to achieve departmental goals and objectives.-  Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards.- Oversees customer check-in/check-out.- Conducts all cash handling in accordance with established policy and monitors variances daily.- Monitors telephone communication via call monitoring system.- Authorized to verify pre-approved room comping levels and...

- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses...

- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - Assigns guest accommodations in accordance with current procedures. - Handles assigned bank properly and performs account postings. - Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation. - Accepts same day and advance reservations as required. - Processes guest accounts upon checkout in an efficient and accurate manner. - Maintains guest relations in a positive manner.  if unable to satisfy guests' complaints, refers guest to appropriate personnel. -...

General Accountabilities:  - Checks in and checks out guests while providing the highest level of professional and courteouscustomer service possible at all times.  - Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment.  - Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with supervisor and housekeeping. - Handles guest problems or complaints in a courteous and professional manner. - Maintains knowledge of hotel, casino, outlet, and community events. - Answers, records, and processes all guest calls, messages, requests, questions, and concerns. - Contactappropriate individuals or departments as necessary to resolve customer’s requests. - Reviews memos and documents pertinent...

Responsible for administrative duties of the hotel front desk.   Essential Functions   - Register and process guests promptly upon arrival and departure, including, but not limited to greeting guests, assigning rooms, and issuing keys - Ensure guest satisfaction by managing the flow of communication at and around the front desk - input information into computer systems (CMP). - Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate - Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction - Maintain records of room availability and guest accounts - Review accounts and charges with guests during the checkout process, which may involve receipt of payments -...

Responsible for administrative duties of the hotel front desk.   Essential Functions   - Register and process guests promptly upon arrival and departure, including, but not limited to greeting guests, assigning rooms, and issuing keys - Ensure guest satisfaction by managing the flow of communication at and around the front desk - input information into computer systems (CMP). - Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate - Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction - Maintain records of room availability and guest accounts - Review accounts and charges with guests during the checkout process, which may involve receipt of payments -...

This position is hybrid, must be able to work in Wyomissing, PA. We are seeking a skilled Front End Engineer proficient in Vue.js or React to join the PENN Engineering Team. As a Front End Engineer, you will be responsible for implementing visual elements for customer facing applications. Your primary focus will be on building efficient, reusable front-end components using Vue.js or React, and ensuring the application’s responsiveness and performance. You will work closely with backend developers and UX/UI designers to deliver high-quality, scalable, and maintainable solutions. Responsibilities:- Develop new user-facing features using Vue.js or React.- Build reusable components and front-end libraries for future use.- Ensure the technical feasibility of UI/UX designs.-...

- Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and...

- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Ensures regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair- Ensures functionality of the slot maintenance system- Interacts with Slot Operations personnel and Guests while repairing slot machine functions- Previous Slot System experience with ACSC, SDS, CDS etc. preferred- Work on special projects as assigned- Assist in maintaining adequate stock of parts necessary for repairs- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming- Assist customers...

ESSENTIAL DUTIES AND RESPONSIBILITIES• Data Analysis: Collecting and analyzing data related to slot machine and table games performance, including revenue, operational costs, and customer engagement metrics. This analysis aids in making informed decisions about machine placement, game selection, and performance optimization.• System Management: Administering and maintaining gaming device master file information in the casino's gaming management systems, such as LnW ACSC and other related platforms. This includes coordinating slot and table games floor projects to ensure data integrity and timely updates.• Project Coordination: Collaborating with slot technicians, facilities, IT, compliance, and other departments to manage slot floor projects, including game moves, installations,...

Responsible for ensuring the safety and protection of the guests, team members, and their vehicles in our garage and our team member lot.   Essential Functions   - Provide security and protection for garage and our team member lot - Handle unruly guests and criminals in combative situations (Garage / Team Member Lot) - Write required reports regarding all incidents that occur - Communicate via two-way radio and telephone - Direct foot and vehicular traffic - Assist paramedics as needed - Operate mobile unit, patrol property and assist guests with vehicle problems - Respond to alarms and communicate with Detroit Police - Other job related duties as assigned

The Equipment Manager / Mechanic  oversees the maintenance and repair of various gasoline and diesel-powered machinery used for golf course upkeep. The Mechanic contributes by ensuring the cleanliness of the service area and maintenance facility, supporting a preventative maintenance program, and adhering to safety protocols. This role involves managing and performing complex repairs and maintenance on vehicles and equipment to ensure their proper functioning, while also leading a team of mechanics and maintaining accurate documentation. 

- Adheres to departmental and property policies and procedures regarding guest service standards. - Mows greens, tees, aprons, approaches to greens, and other areas not accessible with gang mowers; rakes sand traps with power rakes. - Operates mowers and string trimmers in trimming greens, aprons, trees, fence lines, banks, and hillsides; edges cart paths; edges, rakes, and maintains sand bunkers. - Sets tee markers and cups on greens daily; maintains ball washers; replaces tee towels and flags when needed; removes debris; sands and seeds tee and drop area divots; cleans flower beds. - Maintains fuel and fluid levels for all types of equipment on a daily basis; reports equipment problems or failures to the Equipment Mechanic immediately. - Returns all equipment to the designated location...

- Provides fast, friendly, professional, and responsive customer service. - Adheres to established department and property policies and procedures regarding guest service standards. - Sets up bars for operation; cuts fruit; stocks ice; empties garbage. - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe workstation. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.  -  Maintains par stock levels and orders bar supplies as necessary; delivers orders. - Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to...

- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess. - Adheres to established departmental and property policies and procedures regarding guest service standards. - Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure.  - Removes dirty dishes, soiled linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats. Ensures that the buffet line is clean and sanitary. - Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top...

- Maintain the appearance of the restaurant and service areas (Sweep, sanitize, and keep areas orderly and organized).- Deliver hot food and place proper condiments on the plates.- Bag up carryout food and put proper condiments in bags.- Stock bus carts and take bus pans to dish room when full.- Fill soda products when empty and keep room clean (this includes mopping the floor daily).- Clean tables for servers when they need help.- Keep service areas stocked, cleaned, and organized.- Keep expo and salad fridge stocked, cleaned, and organized.- Provide positive communication and use ACES service skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned...

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required. - Resolves service...

- Performs general Grounds keeping work necessary to maintain facility grounds which also may include garages, walkways, lots and roads; assists in the maintenance of exterior lighting; and provides routine support duties to higher level staff; and performs related tasks within area of assignment. - Cleans and maintains all aspects of the exterior areas.  - Power washes exterior areas as assigned in a variety of areas that include patios and sidewalks; performs snow and ice removal and treatment when needed.- Other duties may be assigned.

 - Maintains the grounds of all Cactus Pete’s property. - Pressure wash outside of casino, decks, entrances to the casino, and other areas as needed and/or as directed. - Cleans grounds and removes litter.Pull all trash from parking lot as needed. - Perform snow removal and spreads salt on public passageways to prevent ice buildup. - Waters lawn and shrubs, as needed. - Cleans out drainage, ditches, and culverts. - Makes minor repairs on equipment such as lawn mower, spreader, and snow removal equipment. - Cuts grass and weeds. 

- Adheres to all departmental and property policies and procedures regarding guest service standards.- Maintains grounds of outside property as assigned, including parking lot, landscape areas, garage, sidewalks, curbs, gutters, etc.- Empties trash cans outside the facility in parking garage and parking lots, including Valet areas. - Picks up trash in both the landscaping and grass areas. - Cleans and maintains stairwells of parking garage.- Operates street sweeper to keep surrounding streets and turnarounds clean. - Removes snow from sidewalks, parking lots, stairs, ramp ways, exits, barge facilities, and restaurant facilities.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner;...