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SUMMARYResponsible for directing the operations and performance of the Property Operations department in maintaining the upkeep of the physical property of the casino. To perform this job successfully, a Team Member must be able to perform each essential job duty satisfactorily.- Responsible for overseeing daily job orders, determining work priorities, assigning tasks, and ensuring quality and timeless of completion.- Ensure the tracking and execution of preventive maintenance tasks.- Oversee and ensure quality of all internal and outsourced installation and repair, including:- Kitchen equipment and machinery - HVAC equipment- Counters, cabinets, benches, partitions, floors, doors - Building framework and trim- Window and door glass - Ceiling and floor tile -...
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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acts as a leader of the department working with and on behalf of the supervisory team; keeps team members and department leaders well-informed regarding hotel operations. - Provides training and insight to Front Desk Clerks; distributes shift work to team members as directed. - Possesses complete knowledge of Hotel Front Desk policies and procedures and assures their implementation. - Responsible for the accurate check-in and check-out of each guest. - Handles complex guest service situations such as room moves and unassigned reservations; acts as communication center between guests and various internal departments to ensure guest satisfaction. - Ensures that all guest contact is...
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Trains Laundry Attendants, ensuring proper usage and operation of equipment, and proper usage, handling and disposal of all necessary chemicals according to safety standards. Monitors all equipment to ensure equipment is operating in a safe and efficient manner; reports any discrepancies to Housekeeping Supervisor. Provides input to Housekeeping Supervisor of employees’ production performance. Performs duties of Laundry Attendant. This position operates in a working environment that is subject to varying levels of wet/humid conditions, heat and noise.Ability to lift and move up to 50 pounds and push/pull loads of up to 100 pounds.
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- Responsible for providing guidance and daily supervision to staff in the facilities department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Assists with all maintenance and construction projects and suggests best practice for using in-house resources or outside vendors - inspects projects after completion for satisfactory results. - Assists with grounds crew and maintenance of property grounds. - Responds to all emergencies per established procedures and assists team members/resources in the event of an emergency. - Adheres to preventive...
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- Cleaning and maintaining high areas which may need dusting or cleaning such as vents, duct covers, lights & fixtures, beams, signs, columns, ceiling tile and televisions.- Cleans and maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators, Slot Machines and other work areas.- Clean parking lot: pick up trash and cigarette butts, sweep, occasionally pressure wash area around entrance and smoke shack.- Keep front entrance clear of snow and ice: shovel snow from all exit areas of building, apply salt (ice melt) where and when needed.- Sweep, mop and vacuum floor.- Cleans rugs, carpets, upholstered furniture, and blinds.- Washes windows, door panels, and sills.- Empties waste baskets and empties and cleans ashtrays.- Replenishes...
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What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Lead Security Officer, you will:Pay: $18.50 per hour | Shift: Swing: 2:30pm- 11:00pm- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills...
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What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children. As a Lead Secuirity Officer, you will:Pay: $18.65 per hour | Shift: Swing: 1:45pm- 10:15pm- Patrol exterior of property including Parking Garage by foot and patrol vehicle.- Oversee high volume outdoor events for security and traffic concerns.- Safeguards and protects Hollywood Casino St. Louis assets.- Enforce Missouri Gaming Commission Regulations including the System of Internal Controls.- Prepares Security Incident Reports.- Train and schedule Security...
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- Provide especially timely & knowledgeable service; and then some- Always find solutions to guests’ problems. Use the guest’s name when appropriate- Thank the guest and invite him or her back- Oversee scheduling, training, development, motivation and supervision of the security staff personnel- Assist sick or injured patrons and employees- Assist Games and Slots department in removing drop boxes- Report unsafe or hazardous conditions- Assist patrons and employees on directions and proper procedures- Check identification to ensure guests are over the age of 21 and constantly monitor and train Security Officers in the importance of the checking of all subjects who look under 30 years of age- This training will also include the awareness of the use of fraudulent iD’s-...
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The lead soft count clerk is responsible for directing the flow of soft count room activities. ESSENTIAL RESPONSIBILITIES - Ensure soft currency is accounted for and recorded in accordance with company policies and procedures - Ensure company assets are properly accounted for and secured - Account for all table games documentation - Review and compile reports generated by Soft Count - Assist the Soft Count Supervisor in the maintenance of machinery used in count room operations- Operate a currency counting machine - Ability to function with secured access for ingress/egress to count room - Assume responsibilities of Soft Count Supervisor in his/her absence - Promote and lead in our ACES of PENN initiatives to external and internal guests that perpetuate Hollywood...
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The lead soft count clerk is responsible for directing the flow of soft count room activities. ESSENTIAL RESPONSIBILITIES - Ensure soft currency is accounted for and recorded in accordance with company policies and procedures - Ensure company assets are properly accounted for and secured - Account for all table games documentation - Review and compile reports generated by Soft Count - Assist the Soft Count Supervisor in the maintenance of machinery used in count room operations- Operate a currency counting machine - Ability to function with secured access for ingress/egress to count room - Assume responsibilities of Soft Count Supervisor in his/her absence - Promote and lead in our ACES of PENN initiatives to external and internal guests that perpetuate Hollywood...
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- This position will work a variety of hours and shifts to ensure sanitation standards are upheld. Graveyard, swing, and day shift combinations will not be out of the ordinary. - Maintains work areas (kitchens, cooking preparation, etc.), equipment (cook stoves, grills, stove hoods, deep fryers, etc.), and utensils in a clean and sanitary manner and in accordance with OSHA and ServSafe standards. - Trains and develops Utility staff to exceed established sanitation and cleanliness levels. - Develops equipment cleaning schedules for fixed and movable equipment. - Schedules staff for all shifts in all F&B operations. - Removes garbage and trash, places receptacles in a designated area after cleaning and relining them. - Operates mechanical devices designed to assist such as...
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SummaryThe Lead Valet is responsible for supervising valet operations and team members, ensuring efficient, safe, and courteous parking services for all guests. This role serves as the primary point of contact for the valet team during shifts, monitors operational efficiency, and maintains high standards of guest service. - Supervise valet team members during assigned shifts.- Coordinate vehicle parking, retrieval, and guest service to ensure smooth operations.- Train and mentor valet team members on service standards, safety procedures, and company policies.- Ensure valet tickets and records are accurately managed and reconciled.- Monitor vehicle staging areas, keys, and parking lots to maintain safety and organization.- Handle guest inquiries,...
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- Providing counter service to team members - Coordinating purchase of wardrobe products including gathering information, recommending fabric types and styles, and consulting with department heads regarding appropriate guidelines to fit business needs- Promoting policies, procedures and processes to increase revenue and effectively manage expenses.- Ensuring that articles are identified and recorded as they arrive or depart including assisting in shipping and receiving, checking in merchandise, matching purchase orders to received inventory, and distributing items to team members with proper accounting- Monitor the day to day usage of the uniform conveyor system, barcode reader, heat sealer, steamer, and iron - Report any over-weight bags to Human Resources Business Partner. -...
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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Determines guest needs and suggests menu items to enhance service and meet sales goals. - Prepares a variety of food and beverage orders according to established recipes and outlet standards. - Operates electronic cash register system to accurately and immediately account for payment transactions; transports monies to and from the main Credit cage. Counts money in register before and after each shift and properly records closing transactions. - Maintains cleanliness and supplies in side stations; cleans and wipes down workstation and utensils before and after each assignment. - Stocks foods in their proper place in food storerooms and rotates stock as necessary. - Cleans...
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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. - Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. - Resolves service issues according to established guidelines. - Itemizes,...
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- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other Hotel-related duties when necessary. - Keeps supervisor informed of any problems. - If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - Accurately enters...
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- Retrieves supplies for Room Attendants and ensures that all supply carts are completely stocked with supplies, complimentary items, and linens prior to the start of cleaning rounds. - Hands out clean linens to all Room Attendants and assists with loading linens on supply carts.- Delivers supplies to Room Attendants during the day as needed. - Using a variety of cleaning agents, cleans all service areas such as vending machines, ice machines, and lobby ashtrays. - Takes soiled linens out to laundry area and delivers clean linens to supply room. - Takes all acquired trash out to trash dumpsters as needed. - Assists in cleaning of hotel rooms.- Provides guests with requested items.- Cleans and maintains all public areas including restrooms, lobby, fitness center,...
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ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance withdepartment and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Keeps work area clean and free of safety hazards, debris and litter. - Perform all job duties in a safe and responsible manner. - Maintains strict confidentiality in all departmental and company matters. - Attends to guests in pool area, cabanas, daybeds and lounge chairs ensuring memorable visit for the guests. - Maintains open lines of communication with management...
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*Opportunities Available Within: Celebrity Grill, Final Cut Smokehouse, & 99 Hops House**Full Time and Part Time shifts available*What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Line Cook, you will:Pay: $18.00 per hour | Shift: Evenings (3:00 pm - 11:00 pm, 4:00 pm - 12:00 am) - Reports to Sous Chef at start of shift to receive instruction as to daily specials and menu changes.- Supervises and directs line staff in absence of Sous Chef. Prepares recipe per standardized recipes and production sheets.- Prepares...