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For ALL Roles:- Maintains knowledge of property amenities, events, and local area services to assist guests effectively.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists with Pool and Hollydeck duties to include but not limited to picking up towels and trash, running food items to guests, checking wristbands, and responding to guest inquiries. Reports issues to Hotel Services leadership. - Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.Hotel Services Representative - Assigns and assists...
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The Housekeeper has overall responsibility for cleaning guest rooms and/or suites in a timely and thorough manner to ensure guest satisfaction. Essential Functions - Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing batHRooms, removing trash etc. - Notify team leader when service is complete so rooms may be sold or occupied - Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping - Report, turn in, and/or log all lost and found items according to established procedures - Comply with all health and safety standards - Attend regular meetings as scheduled - Other job-related duties as assigned
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- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including...
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- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including...
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- Responsible for supervising staff and the overall daily management of a designated shift. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Conduct daily pre-shift meetings - Prepare and communicate daily shift reports.- Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to hotel leadership.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and...
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- Cleaning VLT machines, in between machines, VLT bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur.- Cleaning any bio hazardous materials when it occurs.- Removing trash from the trash container and places into the dumpsters.- Providing exceptional Customer Service to all guests.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification...
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- Cleaning VLT machines, in between machines, VLT bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur.- Cleaning any bio hazardous materials when it occurs.- Removing trash from the trash container and places into the dumpsters.- Providing exceptional Customer Service to all guests.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification...
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- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and places into the dumpsters. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. -...
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General Accountabilities: - Retrieves supplies for room attendants and ensures that all supply carts are completely stocked with supplies, complimentary items, and linens prior to the start of cleaning rounds. - Hands out clean linens to all room attendants and assists with loading linens on supply carts. - Delivers supplies to room attendants during the day as needed. - Using a variety of cleaning agents, cleans all service areas such as vending machines, and ice machines. - Takes soiled linens out to laundry area and delivers clean linens to supply room. - Takes all acquired trash out to trash dumpsters as needed.
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- Assist housekeeping attendants with heavy items such as mattresses and linens - Deliver linens and other supplies to housekeeping attendants - Maintain cleanliness and organization of floor closets and vending areas - Respond to guests' requests such as delivery of housekeeping supplies in a timely and efficient manner - Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas as assigned - Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping - May collect newspaper and other items for recycling - Report, turn in, and/or log all lost and found items according to established procedures - Comply with all health and safety standards - Attend regular meetings as...
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- Transports cleaning equipment up and down ramps - Vacuums and shampoos carpet - Mops, scrubs, rinses and polishes hard floors - Responsible for counting and distribution of clean linen to both Room Attendant carts as well as linen closets - Picks up used linen from Room Attendant’s carts, drops linen down chute to carts that are then taken to soiled linen room where it is picked by laundry company - Moves, rearranges and cleans furniture - Washes mirrors and windows - Maintains housekeeping linen room on each floor, stocks with linen and supplies ensuring adequate level of supplies - Washes and cleans wall light fixtures, louvers, ceilings, shelves and outside walls - Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums - Recognizes and uses...
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- Delivers linens, towels, amenities, and supplies to guest floors and replenishes linen closets throughout the shift to support housekeeping operations.- Collects soiled linens, used terry, trash, and recycling from guest floors and transports items to designated laundry or disposal areas.- Maintains cleanliness of guest corridors, service hallways, elevator landings, stairwells, vending and ice rooms, and other assigned public or service areas.- Vacuums carpets, sweeps and mops floors, spot-cleans walls and surfaces, and removes debris to maintain a clean, polished environment.- Cleans and maintains back-of-house areas including storage rooms, service closets, and staff workspaces.- Supports room readiness during high occupancy by delivering supplies, assisting with room...
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- Delivers linens, towels, amenities, and supplies to guest floors and replenishes linen closets throughout the shift to support housekeeping operations.- Collects soiled linens, used terry, trash, and recycling from guest floors and transports items to designated laundry or disposal areas.- Maintains cleanliness of guest corridors, service hallways, elevator landings, stairwells, vending and ice rooms, and other assigned public or service areas.- Vacuums carpets, sweeps and mops floors, spot-cleans walls and surfaces, and removes debris to maintain a clean, polished environment.- Cleans and maintains back-of-house areas including storage rooms, service closets, and staff workspaces.- Supports room readiness during high occupancy by delivering supplies, assisting with room...
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- Maintains and cleans all office spaces throughout property and hotel public areas. Ensures that all areas are free of safety hazards.- Informs Housekeeping Supervisors or Manager of any linen shortage.- Maintains the cleanliness of the guest room halls. - Delivery of both internal and external guest requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Transports linen from loading dock to guestroom floors.- Pulls linen from the laundry chute and places in carts to be sent out for laundering. - Any and all duties as assigned by your Supervisor or a member of management.
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MAJOR JOB DUTIES: Duties include, but are not limited to the following:- Maintain the cleanliness of all areas assigned.- Sign for beepers, keys and port-a-vac for assigned areas.- Check with supervisor for any area needing specific attention.- Check elevators and tracks to ensure cleanliness.- Maintain linen and supply inventories in linen rooms.- Clean and mop all linen rooms and straighten shelves as required.- Maintain GRA carts periodically during shift.- Clean cigarette urns both inside and outside as needed.- Prepare list of items needing repair.- Answer and handle all service calls as quickly as possible.- Check all rollaways and baby cribs for serviceability.- Check with Supervisor for any projects before starting a deep clean.- Frequently spot check...
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- Responsible for assisting in directing the operations and staff of the HR department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction- Develops and maintains productive, informative, and respectful relationships that support achievement of business-focused results with assigned departments.- Serves as business partner to various client groups. Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; provides HR support to team members at all levels of the organization. Assists in ensuring that property HR SLA’s are...
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- Provides assistance in all areas of HR, including employment, communication, team member events, and record retention. - Maintains general office, front counter, lobby area, and TDR kiosks, ensuring that they are clean, orderly, and well-stocked. - Greets all visitors to the HR office in a positive, upbeat manner while answering questions, assisting with application processes, answering phone calls, and administering selection assessments. - Handles team member questions/requests and escalates issues as appropriate to ensure prompt resolution. - Performs administrative duties, including maintaining employee records, data entry and research, preparing reports, ordering office supplies, managing team member/vendor badges, gaming licensing and renewals, etc.- Assists in...
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- Provides assistance in all areas of HR, including employment, communication, team member events, and record retention. - Maintains general office, front counter, lobby area, and TDR kiosks, ensuring that they are clean, orderly, and well-stocked.- Greets all visitors to the HR office in a positive, upbeat manner while answering questions, assisting with application processes, answering phone calls, and administering selection assessments. - Handles team member questions/requests and escalates issues as appropriate to ensure prompt resolution. - Performs administrative duties, including maintaining employee records, data entry and research, preparing reports, ordering office supplies, managing team member/vendor badges, gaming licensing and renewals, etc. - Assists in...
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ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:- Partners with HR Business Partners to meet the needs of departments within the business unit- Supports the internal and external recruitment efforts for the property by coordinating all efforts with the Talent Acquisition team- Provides day-to-day performance management guidance to property leadership (coaching, counseling, career development, disciplinary actions, terminations and performance reviews)- Works closely with property management and employees to improve work relationships, build morale, increase productivity and retention- Conducts exit interview, record feedback/dialog, and report patterns to management- Assists in the handling of unemployment compensation...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Partners with HR Business Partners to meet the needs of departments within the business unit.- Supports the internal and external recruitment efforts for the property by coordinating all efforts with the Talent Acquisition team.- Conducts effective, thorough and objective investigations in cases of grievances, harassment employee concerns or EEOC issues.- Provides day-to-day performance management guidance to property leadership (coaching, counseling, career development, disciplinary actions, terminations and performance reviews).- Works closely with property management and employees to improve work relationships, build morale, increase productivity and retention.- Conducts...