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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Works closely with Executive Hosts, VIP Casino Services, and Players Club to ensure superior guest satisfaction.- Greets Players Club guests in a courteous and friendly manner and explains amenities and features.- Resolves customer service issues according to established guidelines.- Provides information on all aspects of the property’s services and facilities.- Explains the benefits and issuance of the Penn Play card.- Builds and retains customer relations for our 4- and 5-Star guests.- Awards customer complimentaries based on gaming action and program guidelines.- Acts as greeter for bus line runs and charter groups as directed.- Performs all other related and...
Essential Duties & ResponsibilitiesThe following and other duties may be assigned as necessary:- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations table games protection...
- Responsible for supervising and managing staff in the Table Games Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the...
General Accountabilities: - Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests. - Prepares pizza out of our menu and based on customer orders.- Make fresh pizza sauces such as tomato, pesto, and white cream.- Wash and chop vegetables; cut, slice, and grill meats.- Execution of all food production as determined by the Sous Chef through production sheets. - Practices a “clean as you go” work ethic and utilizes proper food handling techniques (i.e., wearing plastic gloves and proper uniform, including hat and clean kitchen towels). - Creates a positive guest employee experience. Smiles and is helpful and friendly. - Knowledge of cooking techniques such as cutting, dicing, baking, roasting, braising,...
- Responsible for assisting with supervision of staff and the overall daily management of a designated shift in the Sportsbook department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Shares responsibility for the overall integrity of daily operations on assigned shift.- Closes out tellers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.- Sends out daily reports as required.- Verifies cash drawers, completes reports, rate casino customer activity, and monitor sports book for suspicious activity.- Prepares and stocks all the daily sports sheets. - Explains wagering rules, including betting lines and odds, and procedures to...
- Explain wagering rules, including betting lines and odds, and procedures to guests.- Efficiently and accurately processes all pari-mutuel wages in the tote system. - Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Write Sports tickets in an accurate and timely manner.- Create and enter player tracking cards.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for...
• Explain wagering rules, including betting lines and odds, and procedures to guests.• Efficiently and accurately processes all pari-mutuel wages in the tote system.• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.• Write Sports tickets in an accurate and timely manner.• Create and enter player tracking cards.• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.• Maintain and reconcile bank for assigned shift, following established cash-handling policies and...
- Must be at least 21 years of age- Must posess a high school diploma or equivalent- Efficiently and accurately processes all pari-mutuel wages in the tote system. Explain wagering rules, including betting lines and odds, and procedures to guests.- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Write Sports tickets in an accurate and timely manner.- Create and enter player tracking cards.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Maintain and reconcile...
- Must be an outgoing, individual who can serve as an ambassador on behalf of the Company to all guests.- Responsible for supervising and daily operations of the mychoice Center, VIP lounge, and Bus Lobby.- Handles and resolves customer concerns in person, by telephone, or email from Direct Marketing forms or logs.- Acts as a mentor, coach, and develops team members by completing coaching summaries.- Responsible for the hiring process, payroll, scheduling, and all other administrative functions.- Responsible for maintaining appropriate staffing levels and monitors department labor.- Adheres to all department/company policies and procedures.- Works with the team members on the floor at each work area for most of their shift.- Completes end of shift passdown with all...
- Prepares chip fills, credits, and transfers. - Processes employee transactions and tokes. - Verifies the daily drops for the Count Room. - Monitors and maintains the NRT, MiMO, and Coin Max machines.- Processes buys for Cage Cashier. Keeps drawer appropriately stocked throughout the current shift and for the next shift. - Balances cash drawers. Ensures that the drawers are at the appropriate impress total at the beginning and end of each shift. - Prepares daily bank deposits. - Runs necessary reports to balance. - Maintains Cage equipment. - Completes all necessary paperwork according to procedure: Count sheets, buy sheets, Multiple Transaction Logs, Currency Transaction Reports, Check Log, etc. - May be asked to perform the duties of a Cage Cashier as...
- Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of...
- Exchange tickets for cash- Exchange cash equivalents for front money deposits- Exchange approved checks for cash- Answer patron questions and provide solutions with a professional demeanor- Provide professional representation at internal and external meetings and events- Ensure interactions with internal and external guests follow the guidelines of the Mychoice reward program.- Performs other duties as may be assigned by department and/or company management.- Follows all cleaning, sanitation and PPE position specific guidelines.
- Develops a thorough understanding of player's club and remains current on all promotions and events.- Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.- Operates with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU's and Coin Max.- Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.-...
ESSENTIAL DUTIES AND RESPONSIBILITIES - Ensures interactions with internal and external guests following the guidelines of the Red Carpet Customer Service Program. - Issues comps in accordance with Hollywood Casino Tunica comping policies. - Processes cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, traveler’s checks, exchange currency and processing cash advances). - Consistently demonstrate knowledge of and compliance with Title 31 regulations. - Enrolls patrons into Players Club; issue patrons Players Club cards;maintainaccurate player tracking information; and assist the Marketing Department with all casino promotions. - Answersphone calls professionally and pleasantly. - Cash customer checks and establish information...
General Accountabilities: - Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks. - Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts. - Accounts for all transactions and balancing of books to ensure accuracy of casino revenue. - Handles all guest questions and concerns to provide exceptional guest service. - Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary. - Effectively communicate the benefits of Players Club membership to all guests. -...
General Accountabilities: - Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks. - Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts. - Accounts for all transactions and balancing of books to ensure accuracy of casino revenue. - Handles all guest questions and concerns to provide exceptional guest service. - Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary. - Effectively communicate the benefits of Players Club membership to all guests. -...
General Accountabilities: - Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks. - Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts. - Accounts for all transactions and balancing of books to ensure accuracy of casino revenue. - Handles all guest questions and concerns to provide exceptional guest service. - Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary. - Effectively communicate the benefits of Players Club membership to all guests. -...
General Accountabilities: - Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks. - Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts. - Accounts for all transactions and balancing of books to ensure accuracy of casino revenue. - Handles all guest questions and concerns to provide exceptional guest service. - Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary. - Effectively communicate the benefits of Players Club membership to all guests. -...
- Operates assigned bank or window according to procedure.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure...
- Maintains a balanced cashier's till - Process cash transactions for casino customers and employees, including, but not limited to: cashing TITO tickets, casino chips, Lottery tickets, personal checks, travelers cheques, processing currency exchanges, cash advances and other cash equivalents - Comply with Title 31 regulations - Enroll guests into Players Club, maintainaccurate player tracking information, and assist the Marketing Department with all casino promotions to aid with exceptional guest experience - Coordinates with Main Bank as needed - Complies with state, company, department policies and regulations - Report suspicious behavior, flagged patrons and possible intoxicated guests to a member of management - Assist with training new team members - Properly...
