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- Responsible for managing the daily shift operations and activities of the Security Department to ensure goals and objectives are achieved in accordance with the Director of Security- Determines manpower requirements and ensures adequate personnel have been scheduled to provide maximum-security coverage with minimum labor costs- Maintains and keeps updated list of trespassed and or banded guests- Administers training programs for assigned security personnel that will ensure effective security of gaming and money handing experience - Counsels, guides and instructs security personnel on the proper performance of their duties.- Performs the function of hiring, training, and developing security personnel skills, reviewing security personnel performance and administering...
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- Provide security in entertainment venues including but not limited to, Boogie Nights by maintaining low visibility, handling problem situations, watching for safety hazards, and providing assistance to medical personnel.- Provide security escorts for monetary transfers.- Oversee patron entry and exiting of venue: provide crowd control, check I.D.s, and check for items not allowed in venue.- Provide assistance to customers: give directions, etc. Provide special assistance to disabled patrons as necessary.- Resolve conflicts between patrons in a quiet decisive manner.- Provide training to new officers and serve as a field training officer as needed.- Write detailed reports as required for incidents involving law violations, regulatory violations and/or violations of company...
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The security supervisor is responsible for all security activities and security ambassadors on duty. ESSENTIAL RESPONSIBILITIES - Responsible for providing guidance and daily supervision to staff in the department- Supports and administers operational goals and monitors achievements of performance and profit objectives- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction- Enforces internal control policies and procedures - Enforces underage gambling and drinking laws - Maintains safety and inspection reports for the property- Conducts regular security post inspections - Prepares security incident reports and maintain security logs- Reports guest and team member concerns and complaints to manager- Ensure...
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- Schedule and maintain all Security activities. Make assignments at the beginning of each shift. - Inspect all officers on shift for appearance (uniform and grooming) and equipment and correct deficiencies when observed. - Will observe, supervise and instruct shift officers in the performance of their duties when needed. - Will brief relieving Supervisor on all incidents during the shift. - Supervise and conduct on-the-job training for all new officers assigned to the shift. - Maintain follow-up to ensure adherence to schedules and work standards. - Ensures proper shift coverage when officers call in by contacting off duty officers to cover when needed. - Will perform as Incident Commander under the Emergency Response Plan until relieved by higher authority. - Must...
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- Provides customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest.- As a dealer, must have the ability to deal multiple games as listed above while ensuring game protection in accordance with policy and procedures. Position requires that cast member be able to fill in as a supervisor when needed.- As a Casino Supervisor, has the ability to supervise dealers, protect the integrity of the game at all times, assist guest when needed, enforce procedures related to games. As the supervisor, must be able to accurately complete any and all necessary documentation needed to properly track guests’ play and issue complimentary, within set guidelines- Provides encouragement, sets high expectations, and sets...
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- Responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game. - Responsible for ensuring gaming activity in your assigned table area is being conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft. - Provides customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest. - Responsible for directly monitoring casino gaming activity in accordance with all applicable rules and regulations in order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals. - Provides encouragement,...
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- Responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game. - Responsible for ensuring gaming activity in your assigned table area is being conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft. - Provides customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest. - Responsible for directly monitoring casino gaming activity in accordance with all applicable rules and regulations in order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals. - Provides encouragement,...
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- Performs market analysis using historical data to forecast the market trends and determine market elasticity. Market analysis includes understanding seasonality, marketing programs, capacity constraints, future expansion plans, and regulatory changes in order to predict competitor market growth. - Works closely with all levels of management to generate and analyze the Annual Capital and Operating Budgets. - Performs Marketing analysis including Direct Mail, Events, Promotions, and Player Events. Provides recommendations to senior management regarding the possible improvement of future programs. - Performs analysis of other EBiTDA-generating projects, either by revenue-driving initiatives or expense controls, culminating in actionable recommendations for senior management. - Ensures...
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- Performs various analyses; gaming statistics, labor, etc. upon request. - Creates and maintains financial forecasts, statistical reports, and graphs.- Creates and maintains daily calendar, flash report, and daily operating report.- Prepares weekly operating and labor reports including headcount, dollars, and efficiency. - Performs queries of various databases to extract data for use in analysis.- Prepares ad-hoc analysis as needed. - Calculates profitability of marketing programs. - Analyzes results to identify opportunities for improving effectiveness of marketing expenditures.- Prepares and analyzes financial statement comparisons and year to date monthly comparisons on revenue, inventory, and cost of sales, payroll, and operating expenses.- Monitors labor cost and...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Performs market analysis using historical data to forecast the market trends and determine market elasticity.- Market analysis includes understanding the seasonality, marketing programs, capacity constraints, future expansion plans and regulatory changes in order to predict competitor market growth.- Works closely with all levels of management to generate and analyze the Annual Capital and Operating Budgets. - Performs marketing analysis including Direct Mail, Events, Promotions, and Player Events. Provides recommendations to Sr. Management regarding the possible improvement of future programs.- Analysis of other EBITDA generating projects, either by revenue driving...
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- Assists in the preparation (i.e. set-up and break down) of banquet and special event functions.- Accomplishes all assigned services and tasks as directed.- Ensures that uniform is clean and presentable at all times.- Ensures that the work area is clean and safe at all times.- Must be able to stand for a full shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
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- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean...
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- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean...
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SUMMARY:It is the primary responsibility of the State Line Showroom Server to provide beverage, food, and bussing services, and perform choreographed and rehearsed dance routines at the entertainment venue. Must be outgoing with the ability to engage and entertain guests. The State Line Showroom Server will also support additional on-site and off-site promotional events as needed. All duties are to be performed in accordance with departmental and company policies, practices and procedures. ESSENTIAL DUTIES & RESPONSIBILITIES:- Greets guests in a timely manner and obtains beverage and/or food orders. Initiates conversation with guests.- Performs choreographed and rehearsed dance and/or singing routines as scheduled.- Expedites food and drink orders for each party quickly...
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Red LotusA dazzling fusion of East and West - where bold Asian flavors meet red-carpet elegance.SummaryThe Server is responsible for providing exceptional table service in an Asian cuisine restaurant environment. This role ensures that guests have a memorable dining experience by delivering accurate orders, knowledgeable menu guidance, and attentive service, while maintaining the restaurant’s high standards of presentation and hospitality. - Greet and seat guests in a friendly, professional manner.- Take accurate food and beverage orders and enter them into the POS system.- Provide menu recommendations and explain specialty dishes, ingredients, and preparation methods.- Deliver food and beverages promptly and accurately, ensuring correct presentation and...
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Red LotusA dazzling fusion of East and West - where bold Asian flavors meet red-carpet elegance.SummaryThe Server is responsible for providing exceptional table service in an Asian cuisine restaurant environment. This role ensures that guests have a memorable dining experience by delivering accurate orders, knowledgeable menu guidance, and attentive service, while maintaining the restaurant’s high standards of presentation and hospitality. - Greet and seat guests in a friendly, professional manner.- Take accurate food and beverage orders and enter them into the POS system.- Provide menu recommendations and explain specialty dishes, ingredients, and preparation methods.- Deliver food and beverages promptly and accurately, ensuring correct presentation and...
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- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff- Engages in friendly conversations with guest whenever possible- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant- Takes food and drink orders, communicates with bartender, assists in the preparation of drinks, and presents drinks to guests- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Operates a cash register/POS System, ringing...
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Sorella by GiadaSorellina by Giada will partner with Celebrity Chef and entrepreneur Giada De Laurentiis at our new land-based Hollywood Casino in Aurora. The new dining experiences will bring De Laurentiis’ signature fusion of classic Italian cuisine and modern California influence to the Chicagoland region. SummaryThe Sorella by Giada Server is responsible for delivering exceptional guest service in a high-volume, upscale dining environment. This position ensures accurate order taking, food and beverage delivery, and adherence to service standards while creating a memorable dining experience for all guests. - Greet guests promptly and courteously upon arrival at assigned tables.- Present menus, explain daily specials, and make knowledgeable food and beverage...
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Sorella by GiadaSorellina by Giada will partner with Celebrity Chef and entrepreneur Giada De Laurentiis at our new land-based Hollywood Casino in Aurora. The new dining experiences will bring De Laurentiis’ signature fusion of classic Italian cuisine and modern California influence to the Chicagoland region. SummaryThe Sorella by Giada Server is responsible for delivering exceptional guest service in a high-volume, upscale dining environment. This position ensures accurate order taking, food and beverage delivery, and adherence to service standards while creating a memorable dining experience for all guests.- Greet guests promptly and courteously upon arrival at assigned tables.- Present menus, explain daily specials, and make knowledgeable food and beverage...
