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SUMMARYThe Server is responsible for providing attentive and accurate food and beverage service by taking guest orders, submitting them to the kitchen, and delivering the correct dishes and beverages in a timely and professional manner. This role plays a key part in creating a positive dining experience while maintaining company service standards and safety policies.- Deliver internal and external guest service in accordance with company service standards- Take accurate food and beverage orders and enter them into the POS system- Communicate menu items, ingredients, and preparation methods clearly to guests as needed- Serve food and beverages promptly and ensure order accuracy- Perform all duties in a polite, professional, and responsible manner-...
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- Greets guests actively engaged in gaming and assists team members in player identification. - Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. - Maintains knowledge of casino marketing and player development promotions and encourages guest participation. - Maintains knowledge of credit procedures and encourages the use of credit when appropriate. - Creates guest loyalty by engaging in service of guests when on property. - Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners. - Analyzes and coordinates in-house invitation lists with Manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company...
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- Encourages customers to use the Penn Play card, explaining the advantages of the card, as well as promoting the usage. - Explains complimentary structure, as well as how and why customers qualify for different levels of complimentary; determines comps to be awarded and issues comps based upon player activity. - Builds and retains customer relations for our 4 and 5 Star guests. - Awards customer comps based on gaming action and program guidelines. - Coordinates guest rooms, meals and show reservations, and assists guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort. - Assists in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing...
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The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route. ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route...
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The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route. ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route...
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The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route. ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route...
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The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route. ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route...
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**Looking for a career change or a new opportunity? Hollywood Casino Toledo is hosting a Shake Shack Hiring Event! We offer a fun casino environment with benefits including paid time off, tuition reimbursement and 401K. Full time team members receive even more benefits!** Join us for an informational meeting on Wednesday, September 9th from 4-6:00Pm and Friday, September 11th from 10Am-12Pm. You will learn more about our Shake Shack positions and all of the benefits of working for PENN Entertainment! The informational meeting will be located in the back-of-house area of the casino. It will not take place on the casino floor. How to attend:When you enter from Miami Street, take a right and drive around the building until you pass the loading dock area. To your...
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**Looking for a career change or a new opportunity? Hollywood Casino Toledo is hosting a Shake Shack Hiring Event! We offer a fun casino environment with benefits including paid time off, tuition reimbursement and 401K. Full time team members receive even more benefits!** Join us for an informational meeting on Wednesday, September 9th from 4-6:00Pm and Friday, September 11th from 10Am-12Pm. You will learn more about our Shake Shack positions and all of the benefits of working for PENN Entertainment! The informational meeting will be located in the back-of-house area of the casino. It will not take place on the casino floor. How to attend:When you enter from Miami Street, take a right and drive around the building until you pass the loading dock area. To your...
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What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Shake Shack Team Member, you will:Shift: During hours of 10am - 12am | Pay: $18 per hour- Embody enlightened hospitality by leading interactions with genuine warmth and care toward team members and guests.- Prepare and assemble food orders according to Shake Shack standards and recipes.- Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures.- Master all stations and rotate through them as...
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- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Customer Service to all guests and team members.- Directly manage the facilities operations.- Supervise Facility team members including interviewing, selecting, hiring, orientation, training, disciplines, and payroll including the management of attendance and time records. - Supervise the work processes and procedures of team members including the assignment of tasks or apportionment of work to be done by team members including installation, repair, maintenance or replacement of electrical systems, heaters, plumbing, sinks, dishwashers, drains, carpentry, painting, furniture repair, landscaping, warehousing and storage, engine repair, snow removal and all job functions or duties...
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- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as...
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- Responsible for supervising staff and the overall daily management of a designated shift in the slot’s operation. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues...
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- Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with. - Complies with company policies, all state and federal regulations, and internal controls as it relates to this position. - Resets machines and repairs minor malfunctions. - Performs routine procedures with slot machine printers, bill validators, adding/removing paper, and performing minor repairs. - Handles jackpot requests. - Provides customer service to slot players (e.g., handles complaints and answers questions). - Promotes Slot Player club cards and duties include getting new card sign-ups and authorizing/retrieving comps for players. - Cleans area around machines when time allows. - Performs all other related and compatible...
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- Responsible for fulfilling the service needs of slot players while ensuring an exceptional experience for all guests; works at a fast-pace and require operational savvy along with unwavering enthusiasm and resilience. - An eagerness to serve coupled with the ability to be accurate while efficient is the mark of a great Greektown Casino-Hotel Slot Attendant Team Member.- Provides guest service and support by maintaining high visibility on the floor - Delivers exceptional guest service through smiling, making eye contact, and verbally greeting all guests and team members - Displays a sense of urgency at all times to minimize wait times; maintains a quick and purposeful pace - Respond to guest needs, including slot machine inquiries, slot payouts, making change, processing...
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A Slot Attendant is responsible for fulfilling the service needs of slot players while ensuring an exceptional experience for all guests; works at a fast-pace and require operational savvy along with unwavering enthusiasm and resilience. An eagerness to serve coupled with the ability to be accurate while efficient is the mark of a great Greektown Casino-Hotel Slot Attendant Team Member. Essential Functions - Provides guest service and support by maintaining high visibility on the floor - Delivers exceptional guest service through smiling, making eye contact, and verbally greeting all guests and team members - Displays a sense of urgency at all times to minimize wait times; maintains a quick and purposeful pace - Respond to guest needs, including slot machine inquiries, slot payouts,...
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*Up to $35.00 per hour* What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.When a Slot Attendant you will:Shift: 2:00pm - 10:30pm Pay: $9.25 per hour + tips (Avg. $19 to $21 per hour in tips) When a Slot Supervisor you will:Shift: 2:00pm - 10:30pm Pay: $19.50 per hour *Will have supervisory and hourly team member responsibilities in this role.- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides cash handling service to casino patrons.- Pays and...
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- Assists in the supervision of the overall slot operations - Provides guidance for teamwork- Encourages employee ideas and feedback- Counsels, guides and instructs assigned personnel in proper performance of duties- Recommends when training is needed- Prepares and presents performance appraisals - Promotes a fun, luck building environment with a positive and upbeat attitude - Able to actively initiate pro-active interactions with players to create and maintain customer relationships- Maintain highly trained and motivated team members; administer and adhere to all gaming rules and regulations; investigate variances, bill validator and ticket in/ticket out claims; approves and witness jackpot pay offs- Supervises all aspect of the slot floor; ensures company assets are...
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*Up to $35 per hour* What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.When a Slot Attendant you will:Shift: 2:00pm - 10:30pm Pay: $9.25 per hour + tips (Avg. $19 to $21 per hour in tips) When a Slot Supervisor you will:Shift: 2:00pm - 10:30pm Pay: $19.50 per hour *Will have supervisory and hourly team member responsibilities in this role.- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides cash handling service to casino patrons.- Pays and...